Beechwood Residential Care Home

Holly Green, Upton upon Severn, Worcester WR8 0RR
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9.7 82 Reviews
  • Beechwood Residential Care Home, Worcester
Beechwood is a thriving care home full of activity, which has a warm, family feel the moment you walk through the door.

Not only do the team provide residential and dementia care, they also offer pre-bookable respite care breaks. These are ideal for carers who might need a short break themselves, with the peace of mind of knowing their loved one is in safe hands.

The enormous gardens are the perfect spot for residents to enjoy growing their own fruit, vegetables and herbs, which is then used in the kitchen, where the chef creates delicious home-cooked meals.

During the summer, the team supported residents to create their own personalised garden plots and window boxes, where they have grown everything from flowers and beetroot to tomatoes. And the gardens are perfect for when ponies from the local riding stables pop in.

The team are passionate about enriching the lives of their residents and supporting them to have a very active role in how their home is run. Beechwood’s resident ambassadors provide feedback at residents’ and relatives’ meetings and welcome potential residents, spending time answering any questions they or their loved ones might have.

The local community is embraced into life at Beechwood. Local nursery children, community volunteers, a singing group, Gina’s exercise class and Malvern Community Library are all regulars. Animal visits are also popular, with everything from therapy dogs to reptiles!

Every Friday people from the Upton community join the residents for coffee and cake (11am- 2pm).

A hairdresser visits for weekly appointments in the home’s salon, and there is a large lounge, as well as smaller lounge areas and a conservatory to spend time with family and friends, who are welcome at any time. And families can also see what the residents have been enjoying doing on the home’s private Facebook page.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1046
  • RESPITE Self-Funded Residential Care: from £1046

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1046 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Beechwood Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Eve Owen (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002
  • Number of floors: 1

Room Information

  • Single Rooms (38)

Beechwood Residential Care Home Reviews (82)

9.7

Beechwood Residential Care Home has a Review Score of 9.7 (9.729) out of 10, based on 28 reviews in the last 2 years.
Over all time Beechwood Residential Care Home has 82 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Beechwood Residential Care Home
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Total of 82, showing 61-80
Review from Michael H (Son of Resident) published on 31 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my mother died on 1st July, but she lived at Beechwood for 2.5 years. During that time she was generously loved and cared for and fully accepted for who she was. We chose Beechwood not for its elegance or luxury (though it is very adequately comfortable), but for the quality of care. We were not
disappointed. She was unable to take part in many of the activities but the programme was very good. Though there were a few management changes and a bit of staff turnover, the care still shone through.
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Review from Ronald D (Husband of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff carers and staff always very helpful in every way.
Everyone tries very hard to give satisfaction.
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Review from Frances B (Daughter of Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came here in August 2017 having spent 2 years in another home elsewhere.
The family has been more than satisfied from the very beginning, including preliminary visits.
The Alzheimer unit staff have such a good understanding of the care needs and their kindness and consideration is impressive.
The
whole ethos of the home appears to be geared towards ensuring the residents are comfortable and content and all levels of staff join in to contribute to a caring and friendly atmosphere.
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Review from Edna M (Resident) assisted by family/friend published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review was very good. The home is friendly and the staff are excellent. Food is good and I have enjoyed being here.
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Review from R W L (Regular Volunteer) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beechwood Residential Care Home and is for more than just a residential home! It is a 'home' in every sense of the word.
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Review from H E (Daughter of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home seems well-designed for residents. There are separate units arranged on ground level and linked. Residents live in homely groups, not too many people at once.


The option of a conservatory is good and a number of small sheltered gardens is very attractive and user-friendly. Staff work hard

to support residents and assisting at functions such as summer fete.
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Review from L G (Daughter of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise Beechwood highly enough. It's clean, cosy with a beautiful, airy conservatory that looks out over a long garden complete with raised beds and summer house. Staff are completely engaged with residents and treat all with respect and genuine empathy. Management is spot on. Food is excellent
and relatives are encouraged to pop in and share Wednesday/Sunday lunch. My mum has been there 6 weeks and is very happy there.
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Review from Brenda J (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant environment, friendly and safe. Good level of care, staff are very busy and manage any issues that appear.
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Review from Ronald T (Husband of Resident) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Qualifications for making these views: Thirty years in Local Authority Services, with senior management experience of residential care for the mentally ill/handicapped and elderly persons. Tick boxes are a quick way to identify the good and bad areas but not the staff box.
My wife is a resident in
Beechwood, my daughter is a very experienced nursing officer and they hold very similar views to mine. The managers of this house are to be congratulated on their recruitment of staff. Staff who are everything you hope for in people caring for your loved ones. My vocabulary will not allow me to describe my observations adequately in a way that will do justice to the grand people that now care for my wife, based on and built on the foundation of kindliness.
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Review from Connie B (Resident) assisted by family/friend published on 20 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The food is wonderful. I see the chef often. I enjoy a glass of wine with my lunch from time to time. My laundry is done for me as is my bedroom. It's all very nice here. I love my carers.
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Review from Lesley P (Daughter of Resident) published on 20 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Beechwood is very good. The staff are friendly helpful and caring. It is clean and the food is good. Activities person is very active my mother is well cared for and content.
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Review from Jackie B (Daughter of Resident) published on 20 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I am happy with the level of care that my mother receives. The 'floor' has very caring staff and do their jobs to the best of their ability but, sadly, they are often very understaffed at Beechwood Residential Care Home all year round. Staff are not given any incentive to stay by the management
at Beechwood Residential Care Home. The manager, in my opinion, does not support the staff in any way.
Reply from kate yates, senior pr officer at Beechwood Residential Care Home

Home manager Carole Hall said: “Thank you for your recommendation and your comments about my team – I’m really pleased you are happy with the care your mother receives. I’d like to reassure you that we always have the right number of staff on shift to care for our residents and whilst I was sad to read your views on the support my staff receive, I will, of course, ensure they all continue to feel supported and part of an extremely valued team here at Beechwood."

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Review from Zoe H (Granddaughter of Resident) published on 18 October 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My grandmother is happy. Probably need some more activities.
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Review from Lindsay S (Friend of Resident) published on 14 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Until recently I worked at Beechwood Residential Care Home myself (and remain friends with the residents who live there) and can wholeheartedly say what a lovely care home this is. The care staff are wonderful, genuinely kind, caring and understanding. I've found the home to be clean and full of laughter.
The food is very good, always fresh and plenty of it. I'd absolutely recommend this home to my friends and family.
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Review from Lyn M (Daughter of Resident) published on 14 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my mum 2-3 times per week and I am welcomed every time I come. I am reasonably happy with mum's care most of the time but feel on the actual dementia unit that she is on and we pay extra for, there is nearly always one member of staff instead of two. All these clients need full support of 2
people and also should have constant encouragement to eat and especially to drink plenty in order to avoid so many UTI infections on that unit.
Reply from Carole Hall, Home Manager at Beechwood Residential Care Home

“Thank you for your review and recommendation. We always have the correct number of staff on hand to care for our residents, including at mealtimes where they are there to encourage and support our residents to eat and drink. Some people are unfortunately more prone to urinary tract infections because of pre-existing medical conditions, however, we have a below than average number of UTIs for a care home of our size and take every measure we can to prevent them. Please do come and speak to me at any time at all if you do have any concerns.”

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Review from John S (Son of Resident) published on 23 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home clean and the residents well cared for. My father has vascular dementia and he is treated with the care and consideration. The staff know how to get him to laugh and brighten up his day. I have found the staff to be very competent and friendly - we often have a laugh when I come
- it feels like a home environment rather than the staid institutionalised environment. We often think of care homes having marks out of 10 - 9 and a half.
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Review from James S (Friend of Resident) published on 11 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely home, beautiful gardens, such a welcoming and caring atmosphere.
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Review from Julie O (Friend of Resident) published on 11 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently took my nan to visit an old friend who was living at Beechwood. The carers and staff made us feel very welcome, offering us drinks and cakes and sourcing us a fan to sit by as the conservatory was very warm.
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Review from Iris H (Resident) published on 11 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live at Beechwood and love the gardens, the carers and all aspects of my life at the home. My life is so much simpler and more relaxed.
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Review from Irene C (Resident) published on 5 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I love it here, care staff are wonderful.
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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Beechwood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Beechwood Residential Care Home is calculated as follows: ( (245 Excellents x 5) + (77 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 328 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Beechwood Residential Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (6)

Eve

Eve Owen

Job Title: Home Manager Joined: 2021

I am proud of the home and the team here, who are supportive and make Beechwood feel like a family.


The home is set out so residents are able to access our gardens and have social interaction and we work in collaboration with them so they have a purpose to their day. This supports everyone’s well-being.


Sanctuary Care gives everyone opportunities to be the very best they can be.

Zoe

Zoe Rira

Job Title: Deputy Manager Joined: 2022

"At Beechwood there is such a friendly atmosphere and we're one team - we set and achieve goals and ensure continuity with our residents' interests and routines. Our residents feel a sense of purpose and belonging and it makes me want to be at work every day - it's a joy. "


Zoe has worked with Sanctuary Care for many years, and in 2021 she won the Care Hero Award in the Worcestershire Health and Social Care Awards, as well as being crowned overall winner of the entire event!

Sue

Sue Kemp

Job Title: Catering Assistant Joined: 1989

I have worked at Beechwood for 34 years and I love the residents - they are so friendly. The team is amazing and I love working with them. And the management is very supportive and understanding.

Susan

Susan Shonhiwa

Job Title: Care Assistant Joined: 2022

I love the environment and the team I work with at Beechwood. I love the residents and making them happy. And the management is welcoming and supportive.

Dee

Dee Shepherd

Job Title: Activities Co-Ordinator Joined: 2022

I love working with the team and making our residents happy. I love coming to work and enjoy my job at Beechwood.

Sian

Sian Owens

Job Title: Activities co-ordinator Joined: 2022

Giving the residents here at Beechwood a sense of purpose makes me feel happy and fulfilled.

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