Beechwood Residential Care Home

Holly Green, Upton upon Severn, Worcester WR8 0RR

Beechwood provides accommodation in a single-storey building that consists of four inter-linked bungalows, each with nine single bedrooms, bathroom, toilets, kitchenette, dining area and lounge with large patio doors opening out to the gardens. Beechwood also provides two rooms for people needing a short break, and the building is suitable for people with physical disabilities and those who use wheelchairs.

The peaceful residential area of Holly Green is home to Beechwood. Holly Green is a village located on the edge of Upton-upon-Severn, where there are shops, restaurants and public transport.

Beechwood was purpose built in 1979, fully refurbished in 1997 and further refurbished in 2001. The home offers short and long stay care and is registered for 38 places.

Group: Sanctuary Care Ltd

Person in charge: Mandy Watson (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 38

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Beechwood Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Beechwood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Beechwood Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Beechwood Residential Care Home is calculated as follows: ( (144 Excellents x 5) + (99 Goods x 4) + (19 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 264 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.658 Points relating to the number of positive Reviews for Beechwood Residential Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 5 Reviews ÷ 7.6 Target = 0.658

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Beechwood Residential Care Home has a Review Score of 9.1 (9.116) from 22 Reviews


Average Ratings

  • Excellent
    14
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Beechwood Residential Care Home?

  • Extremely LIKELY
    18
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Beechwood Residential Care Home

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    4
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

My mother came here in August 2017 having spent 2 years in another home elsewhere.
The family has been more than satisfied from the very beginning, including preliminary visits.
The Alzheimer unit staff have such a good understanding of the care needs and their kindness and consideration is impressive.
The whole ethos of the home appears to be geared towards ensuring the residents are comfortable and content and all levels of staff join in to contribute to a caring and friendly atmosphere.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Beechwood Residential Care Home and is for more than just a residential home! It is a 'home' in every sense of the word.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

The review was very good. The home is friendly and the staff are excellent. Food is good and I have enjoyed being here.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Mum moved in to Beechwood about a month ago. The whole process from the initial unannounced visits to settling in has been very positive and comforting at a difficult time. Staff and management all have a very positive attitude and are very caring. Mum enjoys the food. Not having en-suite was initially a negative but has turned out to be a positive as it encourages Mum and other residents to use it as a bedroom and to live in the communal areas.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

The home seems well-designed for residents. There are separate units arranged on ground level and linked. Residents live in homely groups, not too many people at once.

The option of a conservatory is good and a number of small sheltered gardens is very attractive and user-friendly. Staff work hard to support residents and assisting at functions such as summer fete.

How likely would you be to recommend Beechwood Residential Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

I can't praise Beechwood highly enough. It's clean, cosy with a beautiful, airy conservatory that looks out over a long garden complete with raised beds and summer house. Staff are completely engaged with residents and treat all with respect and genuine empathy. Management is spot on. Food is excellent and relatives are encouraged to pop in and share Wednesday/Sunday lunch. My mum has been there 6 weeks and is very happy there.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Very pleasant environment, friendly and safe. Good level of care, staff are very busy and manage any issues that appear.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Qualifications for making these views: Thirty years in Local Authority Services, with senior management experience of residential care for the mentally ill/handicapped and elderly persons. Tick boxes are a quick way to identify the good and bad areas but not the staff box.
My wife is a resident in Beechwood, my daughter is a very experienced nursing officer and they hold very similar views to mine. The managers of this house are to be congratulated on their recruitment of staff. Staff who are everything you hope for in people caring for your loved ones. My vocabulary will not allow me to describe my observations adequately in a way that will do justice to the grand people that now care for my wife, based on and built on the foundation of kindliness.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The food is wonderful. I see the chef often. I enjoy a glass of wine with my lunch from time to time. My laundry is done for me as is my bedroom. It's all very nice here. I love my carers.

How likely would you be to recommend Beechwood Residential Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Until recently I worked at Beechwood Residential Care Home myself (and remain friends with the residents who live there) and can wholeheartedly say what a lovely care home this is. The care staff are wonderful, genuinely kind, caring and understanding. I've found the home to be clean and full of laughter. The food is very good, always fresh and plenty of it. I'd absolutely recommend this home to my friends and family.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My grandmother is happy. Probably need some more activities.

How likely would you be to recommend Beechwood Residential Care Home? Neither Unlikely or Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.4 out of 5

Overall, I am happy with the level of care that my mother receives. The 'floor' has very caring staff and do their jobs to the best of their ability but, sadly, they are often very understaffed at Beechwood Residential Care Home all year round. Staff are not given any incentive to stay by the management at Beechwood Residential Care Home. The manager, in my opinion, does not support the staff in any way.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

kate yates, senior pr officer at Beechwood Residential Care Home responded to this review on 19 Oct 2016:

Home manager Carole Hall said: “Thank you for your recommendation and your comments about my team – I’m really pleased you are happy with the care your mother receives. I’d like to reassure you that we always have the right number of staff on shift to care for our residents and whilst I was sad to read your views on the support my staff receive, I will, of course, ensure they all continue to feel supported and part of an extremely valued team here at Beechwood."

I visit my mum 2-3 times per week and I am welcomed every time I come. I am reasonably happy with mum's care most of the time but feel on the actual dementia unit that she is on and we pay extra for, there is nearly always one member of staff instead of two. All these clients need full support of 2 people and also should have constant encouragement to eat and especially to drink plenty in order to avoid so many UTI infections on that unit.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Carole Hall, Home Manager at Beechwood Residential Care Home responded to this review on 14 Oct 2016:

“Thank you for your review and recommendation. We always have the correct number of staff on hand to care for our residents, including at mealtimes where they are there to encourage and support our residents to eat and drink. Some people are unfortunately more prone to urinary tract infections because of pre-existing medical conditions, however, we have a below than average number of UTIs for a care home of our size and take every measure we can to prevent them. Please do come and speak to me at any time at all if you do have any concerns.”

Our experience of Beechwood is very good. The staff are friendly helpful and caring. It is clean and the food is good. Activities person is very active my mother is well cared for and content.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have found the home clean and the residents well cared for. My father has vascular dementia and he is treated with the care and consideration. The staff know how to get him to laugh and brighten up his day. I have found the staff to be very competent and friendly - we often have a laugh when I come - it feels like a home environment rather than the staid institutionalised environment. We often think of care homes having marks out of 10 - 9 and a half.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I recently took my nan to visit an old friend who was living at Beechwood. The carers and staff made us feel very welcome, offering us drinks and cakes and sourcing us a fan to sit by as the conservatory was very warm.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Lovely home, beautiful gardens, such a welcoming and caring atmosphere.

How likely would you be to recommend Beechwood Residential Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

I live at Beechwood and love the gardens, the carers and all aspects of my life at the home. My life is so much simpler and more relaxed.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I love it here, care staff are wonderful.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

The reception staff are always helpful and smiling, it's a friendly atmosphere at all times. Always made to feel welcome at any time you visit. Staff do their utmost to care and provide for their needs. The food is excellent, it's varied, hot and will cater for individual needs. The home is always clean and tidy. There's a lovely garden area. Activities are satisfactory even thou staff don't always have enough time on their shifts to help or join in. They do try their best.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

My mum has been at Beechwood for a year now. At first she found the change in her life difficult, but the staff due to their care have reassured and helped her settle down. She is always treated with dignity and respect, and all her needs are dealt with appropriately in a kind manner. It is reassuring for me to know that she is well cared for, happy and secure in a safe environment by dedicated professionals.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My mother is cared for with efficiency and affection. The carers are all very kind to her and make it seem that physical help is no bother and give her as much personal dignity as possible. The staff are always friendly and welcoming to visitors, that is all the staff- kitchen, laundry, cleaners office staff as well as the management and carers. My mother really enjoys the food which is well prepared and varied. The activities coordinator is energetic and enthusiastic and does a very good job. Management members are always approachable and helpful.

How likely would you be to recommend Beechwood Residential Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Submit a Review for Beechwood Residential Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Beechwood Residential Care Home