Regent Residential Care Home

School Road, St John's, Worcester WR2 4HF
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9.7 110 Reviews
  • Regent Residential Care Home, Worcester
The team at Regent are what makes this home stand out. They are passionate about enriching the lives of their residents with fabulous experiences and activities.

From gardening in the home’s allotment, visits from local school children, to trips out in the minibus to all sorts of attractions, from an animal petting farm and the Black Country Living Museum to the beach at Weston-Super-Mare, there is so much to do.

The residents enjoy regular visits from pet therapy dog Dusty, as well as lots of other animals, including guinea pigs. There is so much entertainment, from magicians to singers. And chair yoga is one of many gentle exercises the residents enjoy.

As well as providing residential and dementia care, Regent also offers pre-bookable respite care breaks, which are ideal for carers who would like a short break themselves, knowing their loved one is in safe hands.

The residents recently had front row seat when two of the staff recreated their wedding in the home, because they couldn’t invite everyone to their big day. They wore their wedding attire, read their vows and cut the cake all over again, so their residents could be there with them!

The team are passionate about enriching their residents’ lives and supporting them to have a very active role to play in how their home is run. For example, there is a resident ambassador, who helps new residents to settle into the home, as well as supporting with staff interviews.

The home itself has a warm family feel, with lots of lovely areas to enjoy. There are lots of lounge and dining areas, and a hairdresser visits twice a week for appointments in the salon.

The gardens are stunning, with a water feature and an allotment plot, where the residents love growing produce to use in the kitchens, where delicious home-cooked food is prepared by the chef. Many of the bedrooms, which have ensuite bathrooms, have patio doors leading to the gardens.
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Care Provided by Regent Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1335
  • RESPITE Self-Funded Residential Care: from £1335

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1335 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Regent Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paul Eccles (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (64)

Regent Residential Care Home Reviews (110)

9.7

Regent Residential Care Home has a Review Score of 9.7 (9.742) out of 10, based on 28 reviews in the last 2 years.
Over all time Regent Residential Care Home has 110 reviews.

Overall Experience
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  • 4
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Date Published
  • 110
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Reviewer Connection to Regent Residential Care Home
  • 48
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  • 11
  • 5
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  • 3
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Total of 110, showing 41-60
Review from Trevor H (Son of Resident) published on 9 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my father was admitted to Regent the whole team have been brilliant, managing both his individual care needs and any communication updates to myself and the rest of the family.
He recently suffered a funny turn, after breakfast, and I was immediately contacted and discussed the whole episode
both with carers and the paramedics: what had happened, possible issues, immediate follow-up actions, potential consequences, ongoing monitoring...
The whole team, as usual, were totally professional and making sure the client's needs were placed first.
Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you so much for taking the time to review Regent, and for your kind words about our team. Best wishes, Fae

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Review from Islay A (Sister-in-law of Resident) published on 4 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law has been a resident for five years. She is in an increasing state of dementia. The care at Regent has always been and continues to be outstanding. Every member of staff of every level or status is incredibly kind, patient and caring. I cannot speak highly enough of them. In five years
I have never doubted the amazingly high standards of caring, cleanliness and compassion that this home affords.
Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you so much for your review and such kind words! Our team will really appreciate it, and it is wonderful to hear how much you think of our care and our team that provide it. Best wishes, Fae

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Review from Patricia M (Daughter of Resident) published on 13 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed in Regent House for 3 days respite in February. The manager and all staff were friendly and very caring, she could not of received better care and was very happy staying there. During the days they had various activities going on, which I feel helps to keep the residents minds active.
Mum
had a fall recently and as no hospital beds were available due to the Covid19, I approached Regent House again and was extremely lucky to get a respite bed for Mum again.
Regent House is very well kept, extremely clean and abiding by the covid rules. The food is healthy and all freshly cooked daily and mum enjoys it very much.
A very BIG THANK YOU to the manager her deputy and all of the other staff. We as a family could not ask for more.
Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you for taking the time to review our home, the team will really appreciate it! It's lovely to hear that Mum enjoyed her time with us - our team are always here. Best wishes.

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Review from G K (Nephew of Resident) published on 31 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff that I have liaised with have been extremely helpful, professional, polite and courteous. Whether on the phone or face to face. Unable to rate food and drink, activities and rooms as not see. He was very appreciative.
Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you for your kind words about our home and team. Best wishes, Fae.

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Review from A W (Son of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best feedback that I could give this excellent Regent Residential Care Home is that I would be happy to stay there in my later years. I am very confident that my mum is being well looked after. All staff show high standards of care, professionalism and friendliness. The Regent Care Home's response
to the Covid-19 pandemic has been exceptional with early lockdown and sensible recent face-to-face visits under strict guidelines now being allowed. Mum and her family really appreciate these weekly visits as they always bring a huge smile to her face. Thank you to all at Regent for taking really good care of my mum - your efforts and professionalism are very much appreciated.
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Review from Pat P (Friend of Resident) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care to my dear friend.
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Review from Jacquie W (Daughter of Resident) published on 16 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
During this awful Coronavirus, our many main services, e.g NHS, front line workers etc have been recognised and highly praised, rightfully so. But I feel as I am sure many relatives of the residents would agree, Regent, St John's needs to know we are extremely grateful for all the staff efforts in ensuring
our relatives are receiving the care they require, working very long hours, doing extra shifts, remaining in the home to ensure residents have as little as possible chance of contracting this coronavirus. My sister and I have missed mum immensely. Luckily we can phone anytime and on many occasions, they get mum to the phone to speak which is a great reassurance. We realise the pay these carers get and absolutely no way reflects the work they do and the sacrifices they make. My sister and I would just like to say a heartfelt thank you for keeping our mum safe, to comfort her when she needs it, to talk to her if she is down. The day we can visit cannot come soon enough. Thank you from us both.
Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you for such kind words about our home and team - they will be really appreciative, especially at this unprecedented time. Best wishes.

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Review from J W (Daughter of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regent House the staff are always caring and friendly. They always speak and will always help. My mother is very happy here. We could not wish for a better home for her to be in.
Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you for your lovely review. It is wonderful to hear how happy your mother is with us, Jill and the team will really appreciate it. Best wishes, Fae.

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Review from M S (Niece of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle has settled well, he always seems happy and well cared for when we visit. We always receive a welcoming reception when we arrive from the staff. Staff always seem happy to help, if we have any questions or queries.
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Review from Alison S (Daughter of Resident) published on 19 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a heartfelt thank you to all the staff at The Regent Residential Care Home in St Johns Worcester. Mum stayed for a week's respite and her family were extremely relieved to find such a caring, compassionate and comfortable care home. From the minute we arrived, we were treated with
great consideration and warmth and were made to feel at home.
Mum was smiling when we arrived to pick her up a week later and said she had enjoyed her stay - lovely to hear. Thank you again and we will be back!
Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Dear Alison, thank you so much for your kind feedback. It sounds like your mum had a wonderful stay and our team would be more than happy to welcome her back anytime, even if just for a cup of tea and catch up with the team and friends she made whilst with us. Best wishes, Senior Marketing Officer.

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Review from Audrey R (Wife of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is disabled (with poor memory) so I am describing what I experienced as an onlooker. I was very happy to leave him for a week for respite. The staff are really good and kind and he settled in quite quickly. This, to me, means the care home lived up to its name - a really caring home.
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Review from Laura E (Daughter of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was resident for 2 years and died peacefully in her sleep at Regent. In all the time she was there all of the staff were very kind, helpful and attentive. Their end of life care was very sensitive and supportive and the key thing is that I felt the staff treated Mum as if she was one of their
own family, not just another patient/resident. I wouldn't hesitate to recommend Regent.
Reply from Kate Yates, PR Officer at Regent Residential Care Home

Laura we are so sorry to hear of your mum’s passing. Thank you for writing such a lovely review of the home and team - they will be so pleased that they had such a positive impact. Warmest wishes. Kate

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Review from Trevor W (Brother of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My impressions on my first visit have been very good. My brother seems as happy as I've known him for my last few visits to see him (I live in Scotland). The staff were cheerful and I witnessed the care given to him and others during my visit. I would imagine this sympathetic and gentle care would improve
anyone's life and make it more pleasant to live. I've enjoyed my visit, it definitely confirmed the impression given by others.
Reply from Sophie Middleton, PR Officer at Regent Residential Care Home

Thank you Trevor for your kind review. I am pleased to hear your brother is happy and settled, and you now have peace of mind when you are in Scotland. I will pass on your lovely comments to the home's team. Best wishes, Sophie Middleton

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Review from Michelle T (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was ill recently and the team couldn't have done more to ensure her return to goodish health. Although, at other times the team are always friendly and willing to answer any queries and help as much as they can.
Mum doesn't like being in a care home but she says the staff are all lovely to her,
she doesn't know what she'd do without them.
Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Dear Michelle, thank you for your kind words and for taking the time to review our home. I will be sure to pass your feedback onto the manager and the team. Best wishes, Fae.

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Review from A D (Daughter of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used to have a phobia of care homes until my dad came to the Regent in March 2019. I really love coming into this wonderful place. I never thought that I would be saying that about a care home.
The staff are amazing, they have made dad so welcome from the moment he walked in. And the support and
honesty that they show us as family is so refreshing.
Dad is happy, safe and well looked after and the staff understand his needs.
So so happy that dad is at the Regent. Thank you to all the staff. Amazing!
Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you for such a lovely review, it is wonderful to hear how happy you are with our home and the team. Many Thanks, Fae

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Review from L M (Daughter of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite being at Regent House for respite care, a fast and rapid decline in health meant that my Mum now needs continuing care for the end of her life. It is a great relief to all the family that she is able to stay in the home where she is comfortable and feels safe. All the staff have been straightforward
and easy to deal with, even when it is emotionally difficult when forming her end of life care plan.
Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you for your kind words about our home and team. I am very sorry to hear of your mother's deterioration, but am glad the team are supporting you and your mother well. Best wishes, Fae

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Review from Christopher L (Son of Resident) published on 8 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely impressed with the quality of care and kindness and attention of staff to my Mother's needs since she became a resident in November 2016.
During that period her mobility, mental capability and physical needs have changed and the staff have reacted to all these and changed the
care appropriately.
I was particularly impressed recently when my Mother required a visit to hospital after a fall. They contacted me immediately so that I could be with Mother during her visit and all the transportation to and from the hospital was arranged by them. After her return to the home the staff rang me the following day to report on her condition and when I visited her she was relaxed and happy, despite having her arm in a sling.
The home's policy and practice of communication with relatives when incidents occur, which inevitably they will, is reassuring for the relatives but not overburdening.
I am extremely happy with the provision of care at Regent.
Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Dear Christopher, thank you for your excellent feedback. Our teams do work tirelessly to ensure our resident's families are always kept in close communication in regards to their care as we understand the peace of mind that it can bring. I will be sure to pass your kind words onto the manager and the team. Best wishes.

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Review from Andy B (Husband of Resident) published on 8 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife, who suffers from dementia, has been going to this care home for a week's Respite Care for a week every one or two months. The Staff now greet her as an old friend and she is pleased to see them. The staff are very caring and so helpful. The rooms are very clean and comfortable.
Reply from Fae Doherty, Marketing Officer at Regent Residential Care Home

Dear Andy, thank you for your kind words about our team. It is wonderful to hear how satisfied you are with our home and the care we provide for your wife - I will be sure to pass this on. Best wishes, Fae.

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Review from J F (Daughter of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was six years a resident at Regent House. During all this time my mother was cared for by staff in a professional manner. In the last few months of her life when she was obviously failing, the attention and care she received was increased to her needs and was exemplary. I was also kept informed
at all times. I could not have asked for better and kinder care.
Reply from Fae Doherty, Marketing Officer at Regent Residential Care Home

Thank you for taking the time to review Regent. I am sorry to hear of the recent passing of your mother, however, it is reassuring to know that you were so pleased with the care and attention she received whilst with us. I will pass your kind words onto the team. Best wishes, Fae.

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Review from Donald C (Husband of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, comfortable, well furnished, well staffed. Cooking is of a high standard. Open access.
Reply from Fae Doherty, Marketing Officer at Regent Residential Care Home

Dear Donald, thank you for your kind words about Regent - your feedback is truly invaluable to us. I will be sure to pass this onto Denise at the team. Best wishes, Fae.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Regent Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.742 for Regent Residential Care Home is calculated as follows: ( (258 Excellents x 5) + (58 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 329 Ratings = 4.742
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Regent Residential Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Paul

Paul Eccles

Job Title: Home Manager Joined: 2023

Sanctuary Care’s core value is about enriching lives, and this is a value I share. I’m passionate about providing a stable, caring and responsive environment for the people we support, as well as enabling residents to be the best versions of themselves.


I’ve worked in adult health and social care since 2001, and over recent years I’ve managed services for people with autism and learning disabilities.


Joining Sanctuary Care has given me a new and exciting challenge, one that I’m hugely enjoying.

Julie

Julie Wattis

Job Title: Deputy Manager Joined: 2017

I joined Regent in 2017 as a Team Leader and I have been Deputy Home Manager since 2020.
I began my career working in retail management and it wasn't until 2003 when my mother passed away from cancer, I decided a complete career change and embarked on my journey in care.
I thoroughly enjoy my role at Regent, making a positive difference to our lovely residents' lives and supporting their families during the decision process of placing their loved ones into a care home.
Working at Regent is like having an extended family and we have an amazing team to enrich our residents' lives.

Helen

Helen Park

Job Title: Activities Coordinator Joined: 2009

When you meet activities coordinator Helen, she exudes so much energy and passion it’s easy to see why she’s stayed at Regent Residential Care Home in Worcester for 13 years.


“I absolutely love it,” she says. “It’s arriving in the morning and seeing the residents’ faces light up as they say ‘what are we going to do today?”


For Helen, the most important part of her role is knowing she is enriching the lives of her residents every day.


She says: “I love that when I go home, I know I have made a difference in someone’s life. Whether that’s compassion and being there, having fun or helping someone to do something they thought they couldn’t do, the feeling is incredible!”

Becki

Becki Goodyear

Job Title: Activities Coordinator Joined: 2020

Knowing that I'm helping my residents maintain such a good quality of life is a great personal achievement. Supporting them to live independently and boosting their morale is a great feeling.
I like to think outside the box. Life isn’t box-shaped, it’s a kaleidoscope of shapes and colours, like us all.

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