Regent Residential Care Home

School Road, St John's, Worcester WR2 4HF

Regent Care Home is a purpose built home that meets the new National Minimum Standards for registered care homes.

The home was opened in April 2002, and is situated in its own spacious grounds, in St John's, to the west of Worcester city centre.

Regent offers both short and long stay care and is registered for 64 places.

Shops, a post office, banks and building societies are a short distance away in the St. John's Bullring. The home is within walking distance of the local library, sports and leisure centre, restaurants and public houses. There is a good bus service close by.

Group: Sanctuary Care Ltd

Person in charge: Denise Clark (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Regent Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Regent Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for Regent Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.696 for Regent Residential Care Home is calculated as follows: ( (365 Excellents x 5) + (103 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 490 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Regent Residential Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 18 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Regent Residential Care Home has a Review Score of 9.7 (9.696) from 41 Reviews


Average Ratings

  • Excellent
    32
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Regent Residential Care Home?

  • Extremely LIKELY
    35
  • Likely
    4
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Regent Residential Care Home

  • Daughter of Resident/Service User
    11
  • Friend of Resident/Service User
    8
  • Son of Resident/Service User
    8
  • Resident / Service User
    4
  • Brother of Resident/Service User
    2
  • more

My sister seems to be very happy here and that matters to me.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

A well run, efficient and friendly home. Staff are all excellent and show great empathy and understanding of those they care for. Mum is very happy and very settled. Thank you.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are very friendly to all visitors and it's a very welcoming atmosphere there. The food always looks lovely and there is such a variety of foods, it caters for everyone.

How likely would you be to recommend Regent Residential Care Home? Neither Unlikely or Likely

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Average Rating:   4.2 out of 5

I am very happy with the care given to my mother. She is settled and well cared for.
She is not the easiest person to deal with but all staff seem to be able to deal with every situation in good spirit.
The food is excellent and there are plenty of drinks, snacks at regular intervals. Her room is functional and cosy. Thank you for taking good care of my mum.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I find the staff very helpful. They always phone me to let me know how my parents are if taken poorly. All staff do an excellent job and are very caring and show dignity at all times.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Mother has been resident here for nearly 18 months and is now well established. The staff are friendly and helpful to both residents and relatives, giving useful advise about how to get the best out of the home facilities and deal with any issues with residents. The home is very flexible regarding taking residents out and visiting. We are very pleased with the service given for the fees we pay.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My nan is very happy here and it is a big weight off our minds knowing she is being well looked after.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Regent House is a clean, friendly, compassionate care home. On many visits to several friends who have residency, I have always been impressed with the care given and would always recommend Regent House before many others in Worcester.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My friend has been in Regent since 2010 and I have been delighted to know that she is in a lovely friendly environment. From time to time, she has had to have dressings etc and the nurses and staff have managed to get her well again. She always seems happy having her hair done and joining in some activities, which in my opinion are outstanding.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lovely residential home. Staff were always friendly approachable and wonderful with the residents.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife came in for respite for one week. All the staff were very welcoming and made her at home straight away.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My husband has recently been in Regent care home for ten days respite care. We both visited the home the week before to meet the staff and had an excellent lunch too. My husband's needs were explained and were recorded (he has dementia). He was visited a few times and he was always clean and tidy; mentally settled too. On his discharge, he was happy, relaxed, his clothing was all clean. The staff were very caring and friendly. The staff were identifiable. The manager of the home came to Reception to say goodbye too!

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband is extremely happy with all the care received.
The home is extremely well run, with caring staff and excellent meals.
Nothing is too much trouble for the staff.
The home is very clean and tidy and I would not hesitate to recommend it.
Well done to a super team of people, you are a credit to the industry.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My relative was very well looked after by all the staff. My compliments and thanks to everybody at Regent House.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Excellent care of my aged aunt who has been superbly looked after, great food and caring and professional staff.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Mother has been a resident now for 13 months. She is very happy and settled. I do not need to worry if she is alright as all the staff treat her and the other residents with tenderness, love and respect. The staff work very hard to make it a happy home.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been at Regent House for over 5 years. In general, she has had good care. Every time I have addressed a specific problem it has been dealt with quickly. Due to the high turnover of staff, lack of continuity in care seems to be a big issue but I have found all the staff to be unfailingly polite and helpful.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   3.6 out of 5

On arrival, garden kept clean and tidy. Reception and all staff very kind, friendly and helpful. After 2 visits they called me by name which means a lot.

How likely would you be to recommend Regent Residential Care Home? Likely

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Average Rating:   4.4 out of 5

This is our fourth visit to see my elder sister.
There is always a warm welcome and the staff are very helpful and attentive to residents and visitors.
A real pleasure to visit in these surroundings.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

A lovely, clean and bright care home. All staff are very caring, polite and respectful of resident's needs. Food is well cooked and varied and plenty of choices and well presented. Nice private gardens with plenty of furniture for residents to enjoy the peaceful atmosphere. My mother has been there for four years and has been extremely happy.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Our mum moved into Regent in August 2016. She settled in very well and to know she was safe and being looked after by such caring staff was a weight off us. On her good days she is happy and to hear her laughing again is a joy.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Residents are clean and most appear to be happy. Staff are friendly and helpful. Residents are encouraged to participate in activities and entertainment. Medical care is good but relatives are not always able to have contact with medical staff when visiting their relative. Occasionally my relatives bed has not been made by afternoon and she finds the bell for assistance irritating as it often rings in the corridor for a long time in the afternoon.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Regent Residential Care Home is well run and has caring and friendly staff. It is always clean and tidy, plenty of activities for those that wish to participate.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I have been in Regent House for four years and always found the staff very helpful.
I am helped to shower every morning and breakfast brought to my room. If there is nothing on the menu that I want I am always offered an alternative I.e omelettes, jacket potatoes etc. - I only have a small appetite.
I enjoy taking a walk in the well-kept garden when weather permits.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

On regularly visiting my cousin in Regent Residential Care Home have always thought how pleasant and kind all the staff were. My cousin is well looked after. The staff all work very hard. WELL DONE!!

How likely would you be to recommend Regent Residential Care Home? Likely

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Average Rating:   4.3 out of 5

Staff are very good, meals, cleaning are excellent. Mom has been here since October 2016, she has settled in and has praised the help that the staff have given.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Overall the home and staff are very good but occasionally there is a shortage of staff. This was very evident over Christmas/New Year. Whilst the staff are good they obviously have jobs to do, it would be great if they were proactive on more occasions, just popping their heads around the door more often. It must be said that the food is excellent and the admin very good.

How likely would you be to recommend Regent Residential Care Home? Likely

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Average Rating:   3.9 out of 5

My mother has been a resident for approximately 10 years and overall well looked after. However, there seems to be staffing issues with a high turnover of staff.

How likely would you be to recommend Regent Residential Care Home? Likely

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Average Rating:   3.3 out of 5

Denise Clark, Home Manager at Regent Residential Care Home responded to this review on 30 Mar 2017:

Thank you for your review and positive recommendation. We always make sure we have the correct number of staff on duty and I am delighted to say that we have just had some new members of staff join our team who are settling in really well.

Mum is safe at Regent House, she is well looked after by the fantastic staff who go out of their way to care for her.
She always looks clean, well dressed in clean.ironed clothes and has plenty of home made food.
Thank you Regent House for your time and care in looking after mum.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very pleased with home. Staff are friendly and it has a happy feel to it. My mother is looked after but she is very independent.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother moved into Regent Care Home in December 2015 after 53 years of living in the same house, she was understandably very apprehensive. However, the staff were always kind, considerate and caring which soon helped my mother to settle in. She required a strict coeliac diet which both the carers and kitchen staff accommodated and would always check her requirements. The home always felt homely and welcoming. Sadly my mother's health deteriorated, the support given to us as a family and the compassion and quality of her end of life care was exemplary.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother is looked after extremely well. The manager is very helpful and friendly as are all the staff. All the carers look after my mother very well indeed and are very kind and thoughtful. My mother has severe dementia and it is very good to see the staff are very well trained in this illness. It is a very demanding illness so the residents need a lot of understanding and patience which they receive, and staff go out of their way to look after residents. The food is also of a very high standard. I would highly recommend this care home as first class with first class staff.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Although I would much rather live in my own home, I understand that this is not possible anymore and Regent is the best possible place for me. I have the reassurance that somebody is always here and this makes me feel very safe.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Being at Regent I find it very homely and I feel safe and secure and if I need anyone to be there with me I can always rely on the staff around me. The staff help me in everything I ask. I am really happy here at the Regent there is a lot of things I can get involved in and I am able to carry on doing what I like which is painting and drawing.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Visited as I live in North Scotland and only occasionally get chance to call. Very good reception.

How likely would you be to recommend Regent Residential Care Home? Don't know

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Average Rating:   5 out of 5

The home is such a welcome, i make my self a cup of tea and even have a few biscuits when i visit. I spend most of the time with my friends in the dining area as she is always taking part in something whether it be a coffee morning or an art and craft session which she loves.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

I love visiting my dad, I enjoy lunch with him usually once a week. The staff really are the best. They are so helpful and friendly. Perfect.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

I walked into Regent at Christmas and the whole home felt very welcoming and homely with a tremendous festive feel to it. Punch was even being served in the upstairs dining room. Care staff were very polite and friendly and the residents were having a sing song. It was lovely!

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

What a wonderful place! So warm and friendly, always lots going on. The manager is so friendly and approachable super place.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

The Christmas celebrations at Regent were magical. The Christmas dinned evening was so well planned and executed. The presents were so thoughtful. Father Christmas even visited on Christmas day and I was able to join my mother for Christmas lunch.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Throughout December it was nice to see a selection of different activities and events going on at Regent. There was a good atmosphere, all the residents in good spirits.

How likely would you be to recommend Regent Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

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