Regent Residential Care Home

School Road, St John's, Worcester WR2 4HF
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9.8 110 Reviews
  • Regent Residential Care Home, Worcester
The team at Regent are what makes this home stand out. They are passionate about enriching the lives of their residents with fabulous experiences and activities.

From gardening in the home’s allotment, visits from local school children, to trips out in the minibus to all sorts of attractions, from an animal petting farm and the Black Country Living Museum to the beach at Weston-Super-Mare, there is so much to do.

The residents enjoy regular visits from pet therapy dog Dusty, as well as lots of other animals, including guinea pigs. There is so much entertainment, from magicians to singers. And chair yoga is one of many gentle exercises the residents enjoy.

As well as providing residential and dementia care, Regent also offers pre-bookable respite care breaks, which are ideal for carers who would like a short break themselves, knowing their loved one is in safe hands.

The residents recently had front row seat when two of the staff recreated their wedding in the home, because they couldn’t invite everyone to their big day. They wore their wedding attire, read their vows and cut the cake all over again, so their residents could be there with them!

The team are passionate about enriching their residents’ lives and supporting them to have a very active role to play in how their home is run. For example, there is a resident ambassador, who helps new residents to settle into the home, as well as supporting with staff interviews.

The home itself has a warm family feel, with lots of lovely areas to enjoy. There are lots of lounge and dining areas, and a hairdresser visits twice a week for appointments in the salon.

The gardens are stunning, with a water feature and an allotment plot, where the residents love growing produce to use in the kitchens, where delicious home-cooked food is prepared by the chef. Many of the bedrooms, which have ensuite bathrooms, have patio doors leading to the gardens.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1335
  • RESPITE Self-Funded Residential Care: from £1335

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1335 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Regent Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paul Eccles (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (64)

Regent Residential Care Home Reviews (110)

9.8

Regent Residential Care Home has a Review Score of 9.8 (9.751) out of 10, based on 29 reviews in the last 2 years.
Over all time Regent Residential Care Home has 110 reviews.

Overall Experience
  • 82
  • 24
  • 4
  • 0
  • 0
Date Published
  • 110
  • 14
  • 20
  • 29
  • 81
Reviewer Connection to Regent Residential Care Home
  • 48
  • 21
  • 11
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 110, showing 21-40
Review from Helen P (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with every aspect of my dad's care. We asked if the lampshades I bought could be put up but the electrician needs to come to finish the last one! I do my dad's washing now though as no one checks for paper tissues in the pockets so all his clothes are covered in bits. Simply the pockets should
be emptied, simples!
Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you so much for your review for Regent, the team will be delighted to hear how happy you are with every aspect of your father's care. I am pleased that since writing this the lampshade is now up. We are sorry your experience with the laundry fell short on this occasion, please rest assured we have passed your comments to the team.

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Review from Gary P (Son of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, very pleased with everything you do for my mum.
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Review from Sarah S (Daughter of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regent Residential Care Home is a home-from-home. My father feels safe, secure and well cared for. The staff are all very caring and considerate of each resident's individual needs.
Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for your review for Regent, the team will be delighted to read your comments.

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Review from Lisa W (Granddaughter of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home with lovely staff, always clean and tidy. My nan is happy and lovely to see photos of all the activities that are put on for the residents.
Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for your review for Regent, we are delighted your grandmother is so happy there, the team are certainly very special.

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Review from Karl W (Grandson of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting weekly for over a year now and I think the home is excellent. Nothing is too much for the staff and the place is always clean and tidy. I would definitely recommend the home to others.
Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for your five-star review for Regent, the team will also be delighted to hear your personal recommendation.

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Review from S I (Daughter of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was very well looked after. She could have time in her room or mix in the lounge rooms. She enjoyed trips out and playing soft skittles. The staff were very kind.
The only criticism would be the food was cold but I have put this further down on the review.
Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for your review, the team at Regent will be proud to hear how happy you were with your mother’s care and in particular the range of activities she enjoyed. We are sorry to hear your feedback about the food, please rest assured we have passed this on to the chef and home manager.

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Review from Maragret L (Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care staff excellent and very sympathetic at difficult times for me. The entertainment can vary but are usually good. The food could be better and the serving of it could be improved. Overall I am happy to be here.
Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for taking the time to leave a review, our team at Regent will be proud to read your comments about the care they provide. We are sorry your mealtime experience has not met your expectations. We have spoken to the home’s manager so that she and the chef can ensure this is rectified. And of course, please do speak to her directly about any concerns, her door is always open.

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Review from Carol P (Daughter of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and lovely to be around. I cannot fault the care they bestowed on my mother. They also support the families of their residents. They are so kind and show genuine respect and concern. While my mum was in their care, the family had peace of mind and she was always happy and well
cared for.
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Review from M W (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is 102 years old next Sunday, she has been at Regent Residential for the last 10 years and has been very happy there. All staff are kind and caring and go the extra mile to make residents feel special. Food and cleanliness are excellent. Although my mother does not join in many activities,
there are so many available, including trips to garden centres, seaside and cafes.
In all, a first-rate care home.
Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for your wonderful review, the team at Regent will be so proud to read your comments. They certainly do work extremely hard to enrich their residents' lives with so many fantastic activities and experiences.

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Review from M O (Son of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a somewhat difficult start, Mum seems to have settled at Regent Residential Care Home. My experience of the staff has been nothing but positive and Mum enjoys the various activities that are provided. I'm happy to know she's in a place where she's safe and well looked after. My only small negative
observation is the smell of the first-floor unit and the call alarms that seem to be constantly activated.
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Review from M S (Daughter of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are amazingly caring and nothing is too much trouble.
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Review from Caroline R (Daughter of Resident) published on 7 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has Alzheimer's disease and things came to a head last August when we just could not cope at home anymore. We had used Regent House for respite and had been pleased with the care. When I phoned, desperate for help, the staff recognised it straight away and the help and support we received
was second to none. They admitted him the same day and advised on the care and assessment that would take place. They looked after my father so well and gave us, as a family, so much support. I had no hesitation in asking them to give him permanent care. They are all kind and caring and watch Dad for anything that appears to be wrong with him, not hesitating to call medics when required. They keep me informed too. Dad has had to be put on a special diet which the carers recognised and organised, they are so knowledgeable. He is cared for, has company and is entertained. He has even been out on a trip to a motor museum, which he loved. I cannot thank them enough - how lucky we were to choose them.
Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you so much for such a thorough and heart-warming review for Regent. Your review will be so invaluable to others in a similar position looking for care. We are so pleased to hear how happy you are with the care, and how much he enjoyed his trip to the motor museum! Our team at Regent are always looking for ways to enrich our residents' lives and our regular trips out are just one of the ways they do this. Thank you so much, Best wishes.

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Review from Janet S (Friend of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has received excellent care during the last 18 months. Her physical needs are all catered for and her health and mental wellbeing are carefully monitored. She is encouraged to join in all the activities which are on offer and she has enjoyed her day trips out.The carers are all very friendly
and helpful. Her room is pleasant and kept spotlessly clean.
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Review from B L (Daughter of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been staying at Regent since 2019. She has dementia which has worsened over the 3 years. She is very settled and always seems happy when I visit.
The staff treat her with respect and care. They have been very good at recognising her increasing needs and she has now moved to a wing for residents
needing more one-to-one help.
There is an extremely good activity/entertainment programme.
Every time I visit, the staff are welcoming and friendly. They are quick to phone with any updates.
I feel confident she is well looked after.
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Review from M P (Daughter of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We continue to be very impressed by the care and dedication all the Regent Staff give to my mother in every circumstance. We are constantly reassured that she is well cared for and safe. We are kept well informed and whenever we visit feel like part of the 'family' of Regent. Thank you so much.
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Review from J W (Daughter of Resident) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since coming into Regent our dad has come on in a very good way. He has great interaction, fun activities and friendly welcoming staff.
Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you for taking the time to review our home and for your kind words! It's so lovely to hear how well your dad is doing with us at Regent. Bes wishes.

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Review from J W (Daughter of Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents were residents in Regent Residential Care Home Worcester. They received the highest level of care. They were surrounded by caring staff that went above and beyond. The staff not only cared for their residents but also showed care for the relatives as well. It is obvious that all staff
know all the residents well. My family have complete confidence that our parents and are well looked after and well cared for. Thank you.
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Review from Michael C (Son of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father started his residence at Regent Care Home in April 2020, just as the 1st Covid lockdown was implemented. Regent Staff with a strict and successful regime protected the residents and the Staff went well beyond what was required of them to safeguard them. My father thought of them as his friends,
not just staff.
Despite his immobility and disabilities, nothing was too much trouble for them and he had a brilliant rapport with them. He was rarely unwell and his death even though he was 97 years was a huge shock and genuinely mourned by his friends on the staff.
They were so caring and welcoming to my wife and I when we visited my father and I can never repay them for their kindness and friendly demeanours.
I can’t praise them enough!
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Review from N F (Daughter of Resident) published on 17 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always when I visit all the staff are kind, friendly and take great care of all the residents and I see them interact with them. Mum is always safe, warm and well cared for. All the staff know her likes and dislikes and how she has been on that day. The staff are excellent and mum is relaxed in their
care despite her advancing dementia they keep her settled and feeling safe. Thank you!
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Review from E K (Son of Resident) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of my family, I would like to thank you all for caring for my father in his last few months. He told us how kind everyone was that cared for him and was very happy during his stay.
We found all of the staff very kind and caring, not just for my father but for my family too in the support
we had towards the end of his life. I would recommend this nursing home to anyone looking for care in the local area.
Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you so much for taking the time to review our home and for your kind words. We are so glad to hear how happy your father was with us at Regent Residential Care Home and how supported you all felt as a family - our team will really appreciate it. Best wishes.

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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Regent Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.751 for Regent Residential Care Home is calculated as follows: ( (270 Excellents x 5) + (58 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 341 Ratings = 4.751
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Regent Residential Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Paul

Paul Eccles

Job Title: Home Manager Joined: 2023

Sanctuary Care’s core value is about enriching lives, and this is a value I share. I’m passionate about providing a stable, caring and responsive environment for the people we support, as well as enabling residents to be the best versions of themselves.


I’ve worked in adult health and social care since 2001, and over recent years I’ve managed services for people with autism and learning disabilities.


Joining Sanctuary Care has given me a new and exciting challenge, one that I’m hugely enjoying.

Julie

Julie Wattis

Job Title: Deputy Manager Joined: 2017

I joined Regent in 2017 as a Team Leader and I have been Deputy Home Manager since 2020.
I began my career working in retail management and it wasn't until 2003 when my mother passed away from cancer, I decided a complete career change and embarked on my journey in care.
I thoroughly enjoy my role at Regent, making a positive difference to our lovely residents' lives and supporting their families during the decision process of placing their loved ones into a care home.
Working at Regent is like having an extended family and we have an amazing team to enrich our residents' lives.

Helen

Helen Park

Job Title: Activities Coordinator Joined: 2009

When you meet activities coordinator Helen, she exudes so much energy and passion it’s easy to see why she’s stayed at Regent Residential Care Home in Worcester for 13 years.


“I absolutely love it,” she says. “It’s arriving in the morning and seeing the residents’ faces light up as they say ‘what are we going to do today?”


For Helen, the most important part of her role is knowing she is enriching the lives of her residents every day.


She says: “I love that when I go home, I know I have made a difference in someone’s life. Whether that’s compassion and being there, having fun or helping someone to do something they thought they couldn’t do, the feeling is incredible!”

Becki

Becki Goodyear

Job Title: Activities Coordinator Joined: 2020

Knowing that I'm helping my residents maintain such a good quality of life is a great personal achievement. Supporting them to live independently and boosting their morale is a great feeling.
I like to think outside the box. Life isn’t box-shaped, it’s a kaleidoscope of shapes and colours, like us all.

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