Regent Residential Care Home

School Road, St John's, Worcester WR2 4HF
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9.7 110 Reviews
  • Regent Residential Care Home, Worcester
The team at Regent are what makes this home stand out. They are passionate about enriching the lives of their residents with fabulous experiences and activities.

From gardening in the home’s allotment, visits from local school children, to trips out in the minibus to all sorts of attractions, from an animal petting farm and the Black Country Living Museum to the beach at Weston-Super-Mare, there is so much to do.

The residents enjoy regular visits from pet therapy dog Dusty, as well as lots of other animals, including guinea pigs. There is so much entertainment, from magicians to singers. And chair yoga is one of many gentle exercises the residents enjoy.

As well as providing residential and dementia care, Regent also offers pre-bookable respite care breaks, which are ideal for carers who would like a short break themselves, knowing their loved one is in safe hands.

The residents recently had front row seat when two of the staff recreated their wedding in the home, because they couldn’t invite everyone to their big day. They wore their wedding attire, read their vows and cut the cake all over again, so their residents could be there with them!

The team are passionate about enriching their residents’ lives and supporting them to have a very active role to play in how their home is run. For example, there is a resident ambassador, who helps new residents to settle into the home, as well as supporting with staff interviews.

The home itself has a warm family feel, with lots of lovely areas to enjoy. There are lots of lounge and dining areas, and a hairdresser visits twice a week for appointments in the salon.

The gardens are stunning, with a water feature and an allotment plot, where the residents love growing produce to use in the kitchens, where delicious home-cooked food is prepared by the chef. Many of the bedrooms, which have ensuite bathrooms, have patio doors leading to the gardens.
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Care Provided by Regent Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1335
  • RESPITE Self-Funded Residential Care: from £1335

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1335 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Regent Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paul Eccles (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (64)

Regent Residential Care Home Reviews (110)

9.7

Regent Residential Care Home has a Review Score of 9.7 (9.742) out of 10, based on 28 reviews in the last 2 years.
Over all time Regent Residential Care Home has 110 reviews.

Overall Experience
  • 82
  • 24
  • 4
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Date Published
  • 110
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Reviewer Connection to Regent Residential Care Home
  • 48
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  • 11
  • 5
  • 4
  • 3
  • 3
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  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 110, showing 61-80
Review from Steve J (Son of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff and team. Mum loves it here 10/10. Thank you.
Reply from Fae Doherty, Marketing Officer at Regent Residential Care Home

Dear Steve, thank you so much for your kind words - it is wonderful to hear how your mum loves being with us here at Regent. I will be sure to pass your lovely feedback onto Denise and the team. Best wishes, Fae

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Review from Richard F (Son of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are caring and conscientious. The home is well managed, through records are regularly updated. As a relative, I am regularly informed of my mother's condition and they manage all hospital appointments. In addition, a GP visits every Monday and Friday. It is clearly a vocation for most of the
staff and they should be applauded.
Reply from Sophie Middleton, PR Officer at Regent Residential Care Home

Thank you for taking the time to write such a lovely review, Richard, it is wonderful to read such comments and I am pleased you are happy with the care your mother is receiving. Kind regards, Sophie Middleton.

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Review from Jude C (Daughter of Resident) published on 19 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has spent the last 18 months in Regent Care Home - what was initially intended to be a short stay following a period in hospital turned into an extended stay for various reasons. Throughout her time there the staff have been unfailingly kind and supportive to her and the rest of the family
and done all that they can to make her happy. They responded efficiently and effectively the couple of times that she was ill and took every action to ensure her safety. They have communicated well with the family about her health and wellbeing, and at all times we have been confident that they have had her best interests at heart. Our mother is in the process of returning to her own home with support, and the staff have been very positive about this move. Although my mother wasn't happy to have to be in a care home, she has herself acknowledged the kindness of the staff.
Reply from Kate Yates, PR Officer at Regent Residential Care Home

Thank you for taking the time to write such a lovely review Jude - your mother is most welcome at Regent. Kindest regards, Kate Yates.

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Review from T D (Son of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always very friendly and helpful and considerate to the residents.
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Review from G B (Niece of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good, greeted well in reception and taken to our aunt's area. I noticed a lot of flakes of dry skin on floor of her bedroom when I left some treats and at 10.30 even though I had mentioned to the cleaner that the room was vacant as we were taking her to coffee morning it was still there at 12.30.
Toilet had been cleaned but feel that it would benefit from a deep clean. (Corners mucky) We were surprised that there wasn't a home wheelchair to use to assist my aunt down to coffee. A visitor kindly lent us her mums so we could take her round the grounds.
Reply from Denise Clark, Home Manager at Regent Residential Care Home

Thank you for your review and recommendation. Our domestic team has done an extra deep clean of the bathroom. Your aunt is very keen to walk independently, without using a wheelchair, but if she did ever want or need one our team would happily get one for her. We always get extremely positive feedback from your aunt’s loved ones, but if you would like to talk to me personally please do feel free to contact me.

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Review from Alan G (Son of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care. Professional staff. any issues raised are dealt with promptly.
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Review from C A (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are considerate and caring when looking after mum. The home is modern is neat very clean and is well decorated. Mum is very happy here.
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Review from Ivor S (Son of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day my mother arrived at Regent House, I could tell she was in safe hands. All the staff in all the various positions they held were extremely friendly and professional. My mother was a resident for about three and a half years. She had Alzheimers which take a very special understanding
and caring person to deal with. The carers at Regent House are the kindest group of people I have ever met in my life. When the end came the love and care my mother and I was given was incredible. It got me through a very difficult day.
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Review from K K (Daughter of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff attention to the detailed needs both physically and emotionally for my mother-in-law has been superb. We have never felt at any time that her needs haven't been met and always felt the staff understand any concerns as a family. Each and every staff member seems to be up to date on care plans and
we feel very confident in the care given.
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Review from M H (Husband of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally very good. All the staff have a pleasant disposition and handle any problems with the residents well. The unfortunate situation is with the laundry. Although clothes are marked, it does not always return to the rightful owner.
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Review from M T (Mother of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son is happy here. He had a lot of people to talk to, staff and residents. He likes the food and his room. There is always something going on.
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Review from G T (Brother of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister seems to be very happy here and that matters to me.
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Review from A P (Friend of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly to all visitors and it's a very welcoming atmosphere there. The food always looks lovely and there is such a variety of foods, it caters for everyone.
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Review from Roger S (Son of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well run, efficient and friendly home. Staff are all excellent and show great empathy and understanding of those they care for. Mum is very happy and very settled. Thank you.
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Review from Julie W (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very helpful. They always phone me to let me know how my parents are if taken poorly. All staff do an excellent job and are very caring and show dignity at all times.
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Review from Dave N (Son of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care given to my mother. She is settled and well cared for.
She is not the easiest person to deal with but all staff seem to be able to deal with every situation in good spirit.
The food is excellent and there are plenty of drinks, snacks at regular intervals. Her room is
functional and cosy. Thank you for taking good care of my mum.
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Review from Deanne H (Granddaughter of Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan is very happy here and it is a big weight off our minds knowing she is being well looked after.
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Review from Rowena L (Friend of Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regent House is a clean, friendly, compassionate care home. On many visits to several friends who have residency, I have always been impressed with the care given and would always recommend Regent House before many others in Worcester.
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Review from Shirley H (Friend of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in Regent since 2010 and I have been delighted to know that she is in a lovely friendly environment. From time to time, she has had to have dressings etc and the nurses and staff have managed to get her well again. She always seems happy having her hair done and joining in some activities,
which in my opinion are outstanding.
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Review from H M (Daughter of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely residential home. Staff were always friendly approachable and wonderful with the residents.
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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Regent Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.742 for Regent Residential Care Home is calculated as follows: ( (258 Excellents x 5) + (58 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 329 Ratings = 4.742
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Regent Residential Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Paul

Paul Eccles

Job Title: Home Manager Joined: 2023

Sanctuary Care’s core value is about enriching lives, and this is a value I share. I’m passionate about providing a stable, caring and responsive environment for the people we support, as well as enabling residents to be the best versions of themselves.


I’ve worked in adult health and social care since 2001, and over recent years I’ve managed services for people with autism and learning disabilities.


Joining Sanctuary Care has given me a new and exciting challenge, one that I’m hugely enjoying.

Julie

Julie Wattis

Job Title: Deputy Manager Joined: 2017

I joined Regent in 2017 as a Team Leader and I have been Deputy Home Manager since 2020.
I began my career working in retail management and it wasn't until 2003 when my mother passed away from cancer, I decided a complete career change and embarked on my journey in care.
I thoroughly enjoy my role at Regent, making a positive difference to our lovely residents' lives and supporting their families during the decision process of placing their loved ones into a care home.
Working at Regent is like having an extended family and we have an amazing team to enrich our residents' lives.

Helen

Helen Park

Job Title: Activities Coordinator Joined: 2009

When you meet activities coordinator Helen, she exudes so much energy and passion it’s easy to see why she’s stayed at Regent Residential Care Home in Worcester for 13 years.


“I absolutely love it,” she says. “It’s arriving in the morning and seeing the residents’ faces light up as they say ‘what are we going to do today?”


For Helen, the most important part of her role is knowing she is enriching the lives of her residents every day.


She says: “I love that when I go home, I know I have made a difference in someone’s life. Whether that’s compassion and being there, having fun or helping someone to do something they thought they couldn’t do, the feeling is incredible!”

Becki

Becki Goodyear

Job Title: Activities Coordinator Joined: 2020

Knowing that I'm helping my residents maintain such a good quality of life is a great personal achievement. Supporting them to live independently and boosting their morale is a great feeling.
I like to think outside the box. Life isn’t box-shaped, it’s a kaleidoscope of shapes and colours, like us all.

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