Regent Residential Care Home

School Road, St John's, Worcester WR2 4HF
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9.7 110 Reviews
  • Regent Residential Care Home, Worcester
The team at Regent are what makes this home stand out. They are passionate about enriching the lives of their residents with fabulous experiences and activities.

From gardening in the home’s allotment, visits from local school children, to trips out in the minibus to all sorts of attractions, from an animal petting farm and the Black Country Living Museum to the beach at Weston-Super-Mare, there is so much to do.

The residents enjoy regular visits from pet therapy dog Dusty, as well as lots of other animals, including guinea pigs. There is so much entertainment, from magicians to singers. And chair yoga is one of many gentle exercises the residents enjoy.

As well as providing residential and dementia care, Regent also offers pre-bookable respite care breaks, which are ideal for carers who would like a short break themselves, knowing their loved one is in safe hands.

The residents recently had front row seat when two of the staff recreated their wedding in the home, because they couldn’t invite everyone to their big day. They wore their wedding attire, read their vows and cut the cake all over again, so their residents could be there with them!

The team are passionate about enriching their residents’ lives and supporting them to have a very active role to play in how their home is run. For example, there is a resident ambassador, who helps new residents to settle into the home, as well as supporting with staff interviews.

The home itself has a warm family feel, with lots of lovely areas to enjoy. There are lots of lounge and dining areas, and a hairdresser visits twice a week for appointments in the salon.

The gardens are stunning, with a water feature and an allotment plot, where the residents love growing produce to use in the kitchens, where delicious home-cooked food is prepared by the chef. Many of the bedrooms, which have ensuite bathrooms, have patio doors leading to the gardens.
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Care Provided by Regent Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1335
  • RESPITE Self-Funded Residential Care: from £1335

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1335 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Regent Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paul Eccles (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (64)

Regent Residential Care Home Reviews (110)

9.7

Regent Residential Care Home has a Review Score of 9.7 (9.742) out of 10, based on 28 reviews in the last 2 years.
Over all time Regent Residential Care Home has 110 reviews.

Overall Experience
  • 82
  • 24
  • 4
  • 0
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Date Published
  • 110
  • 11
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  • 28
  • 82
Reviewer Connection to Regent Residential Care Home
  • 48
  • 21
  • 11
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 110, showing 81-100
Review from Derek S (Husband of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife came in for respite for one week. All the staff were very welcoming and made her at home straight away.
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Review from Margaret G (Wife of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has recently been in Regent care home for ten days respite care. We both visited the home the week before to meet the staff and had an excellent lunch too. My husband's needs were explained and were recorded (he has dementia). He was visited a few times and he was always clean and tidy; mentally
settled too. On his discharge, he was happy, relaxed, his clothing was all clean. The staff were very caring and friendly. The staff were identifiable. The manager of the home came to Reception to say goodbye too!
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Review from Tracy S (Wife of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is extremely happy with all the care received.
The home is extremely well run, with caring staff and excellent meals.
Nothing is too much trouble for the staff.
The home is very clean and tidy and I would not hesitate to recommend it.
Well done to a super team of people, you are a credit
to the industry.
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Review from Timothy C (Son of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative was very well looked after by all the staff. My compliments and thanks to everybody at Regent House.
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Review from John P (Nephew of Resident) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care of my aged aunt who has been superbly looked after, great food and caring and professional staff.
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Review from A S (Daughter of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has been a resident now for 13 months. She is very happy and settled. I do not need to worry if she is alright as all the staff treat her and the other residents with tenderness, love and respect. The staff work very hard to make it a happy home.
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Review from Brenda L (Daughter of Resident) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has been at Regent House for over 5 years. In general, she has had good care. Every time I have addressed a specific problem it has been dealt with quickly. Due to the high turnover of staff, lack of continuity in care seems to be a big issue but I have found all the staff to be unfailingly
polite and helpful.
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Review from Rita N (Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On arrival, garden kept clean and tidy. Reception and all staff very kind, friendly and helpful. After 2 visits they called me by name which means a lot.
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Review from Alan D (Brother of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is our fourth visit to see my elder sister.
There is always a warm welcome and the staff are very helpful and attentive to residents and visitors.
A real pleasure to visit in these surroundings.
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Review from M W (Daughter of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely, clean and bright care home. All staff are very caring, polite and respectful of resident's needs. Food is well cooked and varied and plenty of choices and well presented. Nice private gardens with plenty of furniture for residents to enjoy the peaceful atmosphere. My mother has been there
for four years and has been extremely happy.
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Review from L H (Daughter of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum moved into Regent in August 2016. She settled in very well and to know she was safe and being looked after by such caring staff was a weight off us. On her good days she is happy and to hear her laughing again is a joy.
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Review from R P (Son of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for approximately 10 years and overall well looked after. However, there seems to be staffing issues with a high turnover of staff.
Reply from Denise Clark, Home Manager at Regent Residential Care Home

Thank you for your review and positive recommendation. We always make sure we have the correct number of staff on duty and I am delighted to say that we have just had some new members of staff join our team who are settling in really well.

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Review from S C (Daughter of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Residents are clean and most appear to be happy. Staff are friendly and helpful. Residents are encouraged to participate in activities and entertainment. Medical care is good but relatives are not always able to have contact with medical staff when visiting their relative. Occasionally my relatives
bed has not been made by afternoon and she finds the bell for assistance irritating as it often rings in the corridor for a long time in the afternoon.
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Review from C S (Sister of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Regent Residential Care Home is well run and has caring and friendly staff. It is always clean and tidy, plenty of activities for those that wish to participate.
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Review from G D (Resident) assisted by family/friend published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Regent House for four years and always found the staff very helpful.
I am helped to shower every morning and breakfast brought to my room. If there is nothing on the menu that I want I am always offered an alternative I.e omelettes, jacket potatoes etc. - I only have a small appetite.
I
enjoy taking a walk in the well-kept garden when weather permits.
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Review from Pauline J (Cousin of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On regularly visiting my cousin in Regent Residential Care Home have always thought how pleasant and kind all the staff were. My cousin is well looked after. The staff all work very hard. WELL DONE!!
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Review from I J (Stepson of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the home and staff are very good but occasionally there is a shortage of staff. This was very evident over Christmas/New Year. Whilst the staff are good they obviously have jobs to do, it would be great if they were proactive on more occasions, just popping their heads around the door more often.
It must be said that the food is excellent and the admin very good.
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Review from G W (Daughter of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very good, meals, cleaning are excellent. Mom has been here since October 2016, she has settled in and has praised the help that the staff have given.
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Review from T C (Son of Resident) published on 16 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is safe at Regent House, she is well looked after by the fantastic staff who go out of their way to care for her.
She always looks clean, well dressed in clean.ironed clothes and has plenty of home made food.
Thank you Regent House for your time and care in looking after mum.
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Review from N B (Daughter of Resident) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with home. Staff are friendly and it has a happy feel to it. My mother is looked after but she is very independent.
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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Regent Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.742 for Regent Residential Care Home is calculated as follows: ( (258 Excellents x 5) + (58 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 329 Ratings = 4.742
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Regent Residential Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Paul

Paul Eccles

Job Title: Home Manager Joined: 2023

Sanctuary Care’s core value is about enriching lives, and this is a value I share. I’m passionate about providing a stable, caring and responsive environment for the people we support, as well as enabling residents to be the best versions of themselves.


I’ve worked in adult health and social care since 2001, and over recent years I’ve managed services for people with autism and learning disabilities.


Joining Sanctuary Care has given me a new and exciting challenge, one that I’m hugely enjoying.

Julie

Julie Wattis

Job Title: Deputy Manager Joined: 2017

I joined Regent in 2017 as a Team Leader and I have been Deputy Home Manager since 2020.
I began my career working in retail management and it wasn't until 2003 when my mother passed away from cancer, I decided a complete career change and embarked on my journey in care.
I thoroughly enjoy my role at Regent, making a positive difference to our lovely residents' lives and supporting their families during the decision process of placing their loved ones into a care home.
Working at Regent is like having an extended family and we have an amazing team to enrich our residents' lives.

Helen

Helen Park

Job Title: Activities Coordinator Joined: 2009

When you meet activities coordinator Helen, she exudes so much energy and passion it’s easy to see why she’s stayed at Regent Residential Care Home in Worcester for 13 years.


“I absolutely love it,” she says. “It’s arriving in the morning and seeing the residents’ faces light up as they say ‘what are we going to do today?”


For Helen, the most important part of her role is knowing she is enriching the lives of her residents every day.


She says: “I love that when I go home, I know I have made a difference in someone’s life. Whether that’s compassion and being there, having fun or helping someone to do something they thought they couldn’t do, the feeling is incredible!”

Becki

Becki Goodyear

Job Title: Activities Coordinator Joined: 2020

Knowing that I'm helping my residents maintain such a good quality of life is a great personal achievement. Supporting them to live independently and boosting their morale is a great feeling.
I like to think outside the box. Life isn’t box-shaped, it’s a kaleidoscope of shapes and colours, like us all.

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