Care Provided by Holy Cross Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 57 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fees are based on the individuals care needs. Please note this is an all inclusive fee. This does not include daily newspapers, hairdressers or chiropodist services these are additional at a low cost.
The price(s) shown are provided by the care home. Contact Holy Cross Care Home for full pricing details and T&Cs.
Contact Holy Cross Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Holy Cross Care Homes Ltd
- Private Owned
Person in charge
- Natasha Polard (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
- Number of floors: 2
Room Information
- Single Rooms (57)
- Single Rooms with ensuite Wet Room (27)
Parking
- The home have a car park available for all residents, staff and visitors with disabled parking bays.
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Holy Cross Care Home Reviews (24)
7.9
Holy Cross Care Home has a Review Score of 7.9 (7.921) out of 10, based on 1 reviews in the last 2 years.
Over all time Holy Cross Care Home has 24 reviews.
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Overall Experience
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Review from Angela L (Daughter of Resident) published on 10 March 2026 Submitted via Website•
Overall Experience
My Mum has been at Holy Cross for 18 months. I am constantly impressed and humbled by the quality of care, dedication and professionalism of all of the staff I have met. It is very comforting to know I am leaving my Mum in a fun loving, safe environment which she is very happy to call her home.
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Review from Peter H (Son of Resident) published on 23 July 2024 Submitted via Website•
Overall Experience
My mother was placed temporarily in the care home after a period in hospital whilst being assessed for a return to her home. I was anxious that she would be unhappy at not being able to return straight home. However, on visiting her several times I was reassured that she was being very well looked after and was enjoying the experience. I have met many members of staff at Holy Cross and all were friendly, attentive and hard-working. There is a friendly atmosphere in the home, the food is good and many enjoyable events for the residents are put on.
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Review from Claire H (Daughter of Resident) published on 11 July 2024 Submitted via Website•
Overall Experience
Very nice home staff are very friendly and always spend time talking to the residents. My mother is happy here and that is a big relief. The manager is lovely and staff are amazing with caring for my mum.
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Review from Alison L (Niece of Resident) published on 1 July 2022 Submitted via Website•
Overall Experience
My Aunt needed respite for a month and I phoned around a number of settings. I immediately was impressed with the Manager, whose attitude was professional and caring. She was supportive and said that she would firstly ensure by speaking to the GP, that she could address my Aunts needs. She was prompt in doing that and accepted my Aunt. My Aunt who is a fierce critic said that she thought that the care and the food was excellent. Most importantly, if she needed care again, she would go back there again, which I think is the best review a setting can receive.
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Review from Lee B (Grandson of Resident) published on 10 April 2019 Submitted via Postal Card•
Overall Experience
Very friendly and professional staff and management with a homely feel. Rooms very clean and well decorated to a high standard.
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Review from Jesse H (Son of Resident) published on 8 April 2019 Submitted via Website•
Overall Experience
My mother has now been a resident at Holy Cross for exactly a year. She is very happy there. I see her several times a week and it is clear that she is well looked after.
The general atmosphere at the home is sunny and positive. The staff are friendly and upbeat. The manager is very easy to talk to and is extremely competent.
The general atmosphere at the home is sunny and positive. The staff are friendly and upbeat. The manager is very easy to talk to and is extremely competent.
I would have no hesitation in recommending Holy Cross to anyone and everyone. It is in my view first class and extremely good value for money.
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Review from Stephen B (Son of Resident) published on 4 April 2019 Submitted via Postal Card•
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Friendly staff, nothing too much trouble for them.
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Review from Karen S (Daughter of Resident) published on 15 March 2019 Submitted via Postal Card•
Overall Experience
Extremely pleased with most aspects of the home. Staff are kind, considerate and knowledgeable about individuals. There is always someone to listen to any issues or worries relatives may have. Carers show empathy and patience even when under time pressures and great demand. Good range of activities. Would like to see 'easy' availability of books/games/art, maybe on a trolley system. Love to see bowls of fruit and flowers which they all seem to like. Some upset over items of named clothing going astray in the laundry.
↩Reply from Jane Welsman-Jones, Owner at Holy Cross Care Home
Thank you so much for taking the time to complete a review for us! Thank you for your kind words, we always try to make our home a friendly and approachable environment. Just so you are aware, there are books available in our blue lounge as part of our mini library, these are readily available to...
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Review from K N (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card•
Overall Experience
It has been my experience that all members of staff have always been friendly and approachable. They are always available to discuss any concerns that crop up from time to time. In addition, there is now an annual formal review in which my brother and I are invited to a one to one meeting with the manager, where a two way exchange of views and information can take place. We found this very positive. Most importantly our mother is happy at Holy Cross and feels secure in her surroundings.
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Review from Maureen M (Wife of Resident) published on 26 February 2019 Submitted via Postal Card•
Overall Experience
Holy Cross Care home is very clean. The staff are very caring. Plenty of Activities.
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Review from D L (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card•
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Holy Cross has been wonderful in caring for my mother. The care and support have been excellent and staff are always on hand to help if it is needed. The home is both friendly and homely, giving it a great sense of community and family feel. I know my mother is well cared for and loved. Thank you to all the fantastic staff members.
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Review from Cressida P (Daughter of Resident) published on 22 February 2019 Submitted via Postal Card•
Overall Experience
During the last 2 years, I have come to know the staff at Holy Cross Care Home very well and found them to be polite, caring and am pleased with the love and warmth shown to my mother. The home is well run and plenty of activities and stimulation are provided for the residents.
Food is excellent.
Food is excellent.
I feel that Holy Cross provides all the care my mother needs and am happy to call it her home.
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Review from John G (Son of Resident) published on 22 February 2019 Submitted via Postal Card•
Overall Experience
Very caring staff with great leadership.
I am kept well informed about my mother's health. Holy Cross represents very good value but above all it is the quality of the staff that matters and the care they give. No complaints whatsoever.
I am kept well informed about my mother's health. Holy Cross represents very good value but above all it is the quality of the staff that matters and the care they give. No complaints whatsoever.
A few more activities would be nice.
↩Reply from Jane Welsman-Jones, Owner at Holy Cross Care Home
Hi there,
Thank you so much for your lovely review, we really appreciate it. Our ethos here at the Holy Cross is to make sure everybody is loved and well looked after. Rest assured we have activities every day for those who are interested in our lounges upstairs and down, and have many singers...
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Review from J G (Daughter of Resident) published on 21 February 2019 Submitted via Postal Card•
Overall Experience
I am very pleased with the care provided for my mother and previously my father until he passed away. The staff are very friendly and helpful and nothing is too much trouble.
More use of the outside space in summer would be good but I know it is difficult to persuade the resident to go outside.
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Review from Rob W (Son of Resident) published on 21 February 2019 Submitted via Postal Card•
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My mother has been at Holy Cross Care Home for three years and has been content ever since she arrived. The staff have always been kind, patient and professional.
The building and decor is admittedly dated but it is always clean.
The building and decor is admittedly dated but it is always clean.
Personally I feel happy and relieved in the knowledge that my mother is cared for by the manager and the team.
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Review from Anthony R (Sister of Resident) published on 29 October 2018 Submitted via Postal Card•
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I think this is a lovely care home.
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Review from Anthony C (Resident / Service User) published on 25 October 2018 Submitted via Postal Card•
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I find this place very friendly and the staff make you feel so at home and if you ask for anything it is never a problem.
The food is lovely and there is such a variety every day so you can never get bored of the same thing.
The cleaning staff are very good as well and friendly.
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Review from Sarah J (Daughter of Resident) published on 17 October 2018 Submitted via Postal Card•
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Very good care, everything is good. I have no worries when my dad is being looked after very well.
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Review from Julia L (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card•
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My mother has been at Holy Cross for nearly 3 years. It is a wonderful home with caring staff and management. She is treated with dignity and respect, mixed with a lot of laughter and love. I couldn't wish for any more for my Mum. I also feel Holy Cross has become a part of our lives too. Thank you from the bottom of my heart for everything that you all do.
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Review from Ann R (Resident / Service User) published on 3 August 2018 Submitted via Postal Card•
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Very excellent care and delicious meals.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 January 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Holy Cross Care Home.
Accreditations
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Meet the Team (0)
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Frequently Asked Questions about Holy Cross Care Home
What types of Care is Holy Cross Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Holy Cross Care Home have?
There are 57 Single Rooms.
What are the Facilities & Services at Holy Cross Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Holy Cross Care Home to the centre of Shrewsbury?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holy Cross Care Home to verify any information. View our terms and conditions. Holy Cross Care Home has a Basic Service -more info.