Maple Tree Court

140 Gloucester Road, Kidsgrove, Stoke-on-Trent ST7 1EL

Maple Tree Court, Stoke-on-Trent, Staffordshire
Maple Tree Court, Stoke-on-Trent, Staffordshire
Maple Tree Court, Stoke-on-Trent, Staffordshire

Anchor's Maple Tree Court is located in Kidsgrove and provides residential and dementia care for up to 64 older people in the Stoke-on-Trent area. It opened in 2015 with impressive facilities such as a tea room, activities room and a number of cosy, quiet lounges.

The home's communal areas are light and spacious and provide a nice environment where residents can relax and socialise. All rooms within the home feature the latest technology including flat screen TVs with built-in DVD player, mini fridges, en-suite shower rooms and under floor heating as standard. All meals are freshly cooked within the home from locally sourced ingredients.

Maple Tree Court provides customers with a friendly and safe environment and facilities to make them feel at home. The home has its own hair and beauty salon. Outside the home, there are secure landscaped gardens and outdoor seating areas.

Anchor was proud to be voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. It is one of England’s largest provider of housing and care for those over 55 years of age and has decades of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

Group: Anchor

Person in charge: Gaynor Reeves (Home Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Respite Care • Convalescent Care • Pets by arrangement • Smoking not permitted • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Maple Tree Court is close to local amenities and services including:

The home is within a mile of Kidsgrove Train Station.
There is a supermarket within half a mile.
Kidsgrove town centre is within half a mile.
There are doctor's surgeries within one mile.
The nearest hospital is Leighton Hospital which is within 10 and a half miles.

Latest Care Quality Commission* Report on Maple Tree Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Maple Tree Court has a Review Score of 9 (8.962)

The Review Score of 9 (maximum of 10) for Maple Tree Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Maple Tree Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.899 for Maple Tree Court is calculated as follows: ( (206 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 228 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.063 Points relating to the number of positive Reviews for Maple Tree Court is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12.8 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Maple Tree Court?

  • Extremely LIKELY
    19
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Maple Tree Court

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    7
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My mother was admitted to Maple Tree Court with advanced dementia from January to June 2017.
During that time despite her growing problems of mobility, understanding and vocabulary she was looked after with patience, care, consideration and dignity.
As a family, we chose Maple Tree Court and would make the same choice again.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Excellent care, fabulous home with first class facilities. Well managed and mum is very happy and safe, which means a lot.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was a 'big step' to move my mother into care. One that was chosen for us in the end for medical reasons. We are delighted with Maple Tree Court, they have answered our prayers! We can't thank the staff enough for their kindness to our mum.

Maple Tree Court is a fabulous home (more like a hotel than a home). Beautifully kept and with all the latest facilities, fantastic. 5 stars. We can rest assured that mum is in safe, caring hands.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came here in October 2016, it is now February 2017. I have not had a day when I have wished I could go home.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was at Maple Tree for approximately eight months. Unfortunately she required nursing care and had to move. As a family we were devastated. She had been so well cared for. The staff were fantastic, always eager to help, very supportive. There was lots of activities to keep mum occupied and she had made a number of new friends. The food was of a high standard, with plenty of choice and mum had put on weight and was looking healthier. The management were most helpful and always available to help. A very enjoyable experience.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care home, staff wonderful, nothing too much trouble, would highly recommend.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When we put my Dad in Maple Tree Court, my sister and I looked around the area. We thought this was the best home and we were proven right. My dad loves it here, all the staff, the food, the decor, we would recommend Maple Tree Court to anyone looking for excellent care and attention. The staff seem hand picked, all are caring and nothing is too much trouble. 10/10!

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

With great reluctance my Father-in-Law was placed in your home. This was for his own safety as he was having quite a few falls. He has put weight on thanks to the excellent food. We know he's happy there, which means such a lot to his family. All the staff are fabulous. We know they care very much. I feel the entertainment you put on for the residents is excellent. I am very happy your chosen charity is the same as mine and my families. As a family we recommend Maple Tree to lots of people. Keep up the good work. Many thanks.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have not had any reasons to complain about any aspect of care my dad had received while being in Maple Tree Court. The staff and the home is lovely. Could not find anywhere better.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Just amazing mum is so happy and enjoys every day now. She loves the garden in particular as she always enjoyed gardening at home and having her own patio door gives her a new sense of life.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mum moved in we have found the care home ideal in our situation, as it is only 2 miles away from our home. Also the fact that we can visit at any reasonable time helps a great deal. The accommodation is very good and the staff are always helpful and obliging. We bring mum home while she is able and we wonder if the door code could be given to us for easy access, but we do, however, appreciate the security issue.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We put mum in here for respite care originally. We found the care to be very good and the staff excellent. The home is very nice and the facilities excellent. We decided that mums quality of life was better in the home and that she would be much safer, so with that in mind and help from the social worker we decided to make it a permanent arrangement. Mum has made friends and like the staff and seems much happier.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is well cared for. She is always clean and tidy when I visit. The staff are all very pleasant. Her room is clean and bright. I am very satisfied that she is receiving the best care possible in a very cheerful and well maintained environment.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care, commitment and compassion given to my Dad by the staff and management of Maple Tree Court is without doubt second to none, when coupled with such a thoughtfully designed building it makes it one of the best if not the best care home in this area. Every aspect of a person's needs are catered for and the freshly prepared food is of hotel standard.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Love Maple Tree and all its staff. My nan has settled in very well and is being looked after as well as if she was at home with her family. Nothing is too much trouble for the staff. There is always something going on to keep the residents entertained. There are plenty of day trips and family are always welcome to events being held in the care home. I would recommend Maple Tree to anyone who has a family member who needs extra care and can no longer cope at home by themselves.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have attended many charity events organised by the fantastic Maple Tree staff and have been very impressed with the atmosphere and entertainment given. It feels like home from home! I think this is extremely important in making a big decision, such as your loved ones care. Not only are they supporting their residents but local charities also.

I would highly recommend the staff, who in my experience have been welcoming when you walk through the door. There is a hard work ethos and quality customer care that I've found rare in other places, so great to see! The facilities are absolutely fab, very clean, comfy and modern and the food is delicious! (Especially the cakes)

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been in Maple Tree Court since mid December, it's a beautifully furnished establishment new in 2015. The facilities and staff are excellent. Can't vouch for the food as I haven't sampled it. Looks good though and mum likes it.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mum has been a resident since October, and her care has been brilliant. Its a beautiful place, rooms are big and airy, and her bedroom is a lovely place to sleep. All the staff are caring and considerate, and nothing is too much trouble, and I know that she is well looked after at all times.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lovely environment and wonderful staff. Caring, warm, gentle. Mum is very fragile and has very high care needs. She was most reluctant to leave home and is working hard on making adjustments. Sometimes it has been a bit difficult to ensure information is finding it's way to the right spot. Everyone has worked hard to make a difficult and anxious situation for my mother a success and all the staff have been responsive and supportive.

How likely would you be to recommend Maple Tree Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

March 2017

January 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Maple Tree Court