Rocklee Residential Care Home t/a Rocklee Ltd

341/343 Stone Road, Stafford, Staffordshire, ST16 1LB
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8.5 33 Reviews
  • Rocklee Residential Care Home t/a Rocklee Ltd, Stafford
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Care Provided by Rocklee Residential Care Home t/a Rocklee Ltd

Type of Service

    Residential Home
  • For a maximum of 11 Service Users

Primary Care Categories

  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Jacqueline Martin

Person in Charge

  • Jacqueline Martin (Owner/Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (11)

Visiting

  • Any time but Rocklee does like to protect meal times.

Parking

  • Ca rpark at the entrance Gordon Avenue.

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Rocklee Residential Care Home t/a Rocklee Ltd Reviews (33)

8.5

Rocklee Residential Care Home t/a Rocklee Ltd has a Review Score of 8.5 (8.455) out of 10, based on 1 reviews in the last 2 years.
Over all time Rocklee Residential Care Home t/a Rocklee Ltd has 33 reviews.

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Reviewer Connection to Rocklee Residential Care Home t/a Rocklee Ltd
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Total of 33, showing 1-20
Review from Martin L (Friend of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have a friend who resides here and the change that has taken place, is truly astounding as I never thought I'd have my friend back, but the work, well care is beyond words. It doesn't feel like a home it's run so differently and with a lot of care and attention to the clients. Each and everyone have
different individual needs and nothing is to much for any client. Big rooms, ease of access for the whole home is a big plus. An absolute privilege to know the owners and to see the transformation of my friend to this day. I highly recommend this home for anyone who is struggling as the care you'll receive here is second to none. Really clean, safe and secure. A stunning place with amazing owners who do more than care. Garden facilities too. If I could give more than 5 stars I would do. You truly are making a massive positive influence to each and every client who is fortunate to be taken by you. Amazing
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Review from T K (Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rocklee is a brilliant care home. I need to be here to help me maintain my mental and physical wellbeing. Before I came here, I was living in a black hole, I would not go out to mix with anyone in the community. Now I was wash myself every day. Now I am working in a Church cafe voluntary job. I am learning
to cook, clean, shop, pay bills, they take me on holiday vacations, and I am a new person. Without this help, I would not manage.
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Review from T K (Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am training in lots of areas - personal hygiene, cleaning my room, they are teaching budgeting skills. Also going on holiday breaks which help me to improve my mental health. Everyday skills like doing my washing, cleaning and making cakes and trifle, economy meals. I have come out of my shell and
learning how to improve my everyday life skills. Without the support I am receiving I would not cope without it.
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Review from S P (Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living at Rocklee Care Home. I enjoy going on holidays. I like my food at Rocklee Care Home.
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Review from J T (Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is excellent I have no complaints. Very good.
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Review from S M (Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am in good health. I am getting out more to Wolverhampton, Penkridge and Hanley.
I enjoy going on holidays at home and abroad.
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Review from K W (Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like being at Rocklee. I like the food at Rocklee. I like reviews. I like going into Stafford town. I like going by bus.
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Review from P N (Resident) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We go on holidays so we can be near the sea and the town is always in walking distance. We get plenty of sea air by walking along the seafront. We are usually there from Monday to Friday. The staff are very helpful we have two small pet rabbits had them a month or two now. When I am having my injections
at St Georges I always pick some dandelions for the rabbits on route there and back.
Some holidays I don't go on I stay at Rocklee. It is very peaceful when the others are away.
Reply from Jacqui Martin, Care manager at Rocklee Residential Care Home t/a Rocklee Ltd
Thank you for your feedback, I will share this with the staff, we are very pleased that the service is meeting your needs. If we can help in any other ways please let us know.
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Review from Angela J (Mother of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our son has been at Rocklee for over 5 years. Unfortunately, his illness is now such that his needs can no longer be met, albeit that to date his care has been second to none. The care and compassion he received at Rocklee, in our opinion, will be hard to beat. His illness is as such that he cannot
remain in a placement where he has too much freedom.
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Review from Pamela N (Resident) published on 2 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rocklee has longterm staff, friendly and homely little abode. We all get on well together. It's very good with rules and meaning. The manager is available at all times. Staff are always well prepared and support and always involving other people like family, doctors and friends. Staff hold great knowledge
about nursing and mental health. I feel at home and safe and happy at Rocklee. We also have our independence.
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Review from Trevor C (Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I went to Blackpool on day trip with the staff on the trip. We had an incredible trip. We went on the motorway, M6 which took about 2 hours. The staff keep so interested, we all had a very good day and we had fish and chips there.
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Review from Wayne R (Resident) published on 24 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The experience of living in a house is; a nice bedroom and a nice garden. We sometimes go on holiday either in England, Wales or Scotland. I have a nice bedroom with furniture that I keep clean and tidy. I get along with the staff and enjoy the food available four times a day.
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Review from Roy P (Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good holiday, good food.
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Review from Pamela N (Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well I was losing weight and I was told to eat more fruit and veg and cut down on chocolate and not so many coffee drinks but tea, water and pop by the staff at Rocklee and I have now put on a stone!!
We were on holiday, I nearly fell down the stairs no sooner that we got there. So one of the staff
at the hotel helped me with my bag I came with which I was very thankful for. I am pleased of the help in the home and outside.
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Review from Brian K (Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and meals are good.
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Review from John J (Father of Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Once again, Rocklee continues to excel in regards to the care and safeguarding of our son, in what we would only describe as difficult circumstances. Yet at no time do the management or staff show any sign of negativity and always continue to strive to achieve a positive outcome to the challenges they
face on a daily basis.
Reply from Jacqui Martin, Caremanager at Rocklee Residential Care Home t/a Rocklee Ltd
Thank you for your kind words we work together as a team for the best outcome for each of our residents, but without your help, the support you give, understanding, we wouldn't be able to achieve as…read more
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Review from Sandra H (Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff support me. I can bake cakes. I can learn skills. I like the sea and on day trips. Rocklee is home.
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Review from Wendy S (Sister of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just returned from a holiday with my sister and the residents, we had a great time on the beach collecting shells, playing games and paddling in the sea. We also went and played ten pin bowling, crazy golf and we also went on a day trip to Fantasy Island where we went shopping. We all had a great
time together.
Reply from Lee Melvin, Care Staff at Rocklee Residential Care Home t/a Rocklee Ltd
I am glad to hear that you enjoyed your holiday and I'm pleased you could enjoy it with your sister.
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Review from Sandra H (Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have set myself goals and in the first week, I have got myself a voluntary job in a charity shop. I look forward to it to meet new people and move forward in my life and get skills to live in my own home. I have done such a lot in 12 months. I am pleased with myself.
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Review from Robert J (Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very good with all their work but still find time for one to ones.


Staff have time for all residents and they all listen to things I ask for and about.

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Current Review Score: 8.5 (8.455)

Overview of Review Score

The Review Score of 8.5 (8.455) out of 10 for Rocklee Residential Care Home t/a Rocklee Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Rocklee Residential Care Home t/a Rocklee Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.455 Points relating to the number of positive Reviews for Rocklee Residential Care Home t/a Rocklee Ltd is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 11 registered maximum number of service users is 2.2. 1 Positive Reviews ÷ 2.2 = 0.455
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Frequently Asked Questions about Rocklee Residential Care Home t/a Rocklee Ltd

What types of Care is Rocklee Residential Care Home t/a Rocklee Ltd registered for?

Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rocklee Residential Care Home t/a Rocklee Ltd have?

There are 11 Single Rooms.

What are the Facilities & Services at Rocklee Residential Care Home t/a Rocklee Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rocklee Residential Care Home t/a Rocklee Ltd to the centre of Stafford?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rocklee Residential Care Home t/a Rocklee Ltd to verify any information. View our terms and conditions. Rocklee Residential Care Home t/a Rocklee Ltd has an Basic Service - more info.