Rocklee Residential Care Home t/a Rocklee Ltd

341/343 Stone Road, Stafford, Staffordshire, ST16 1LB
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8.5 33 Reviews
  • Rocklee Residential Care Home t/a Rocklee Ltd, Stafford
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Care Provided by Rocklee Residential Care Home t/a Rocklee Ltd

Type of Service

    Residential Home
  • For a maximum of 11 Service Users

Primary Care Categories

  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Jacqueline Martin

Person in Charge

  • Jacqueline Martin (Owner/Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (11)

Visiting

  • Any time but Rocklee does like to protect meal times.

Parking

  • Ca rpark at the entrance Gordon Avenue.

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Rocklee Residential Care Home t/a Rocklee Ltd Reviews (33)

8.5

Rocklee Residential Care Home t/a Rocklee Ltd has a Review Score of 8.5 (8.455) out of 10, based on 1 reviews in the last 2 years.
Over all time Rocklee Residential Care Home t/a Rocklee Ltd has 33 reviews.

Overall Experience
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Date Published
  • 33
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Reviewer Connection to Rocklee Residential Care Home t/a Rocklee Ltd
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Total of 33, showing 21-33
Review from Robert J (Resident) published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rocklee is first class. Staff very helpful and all staff do a very good job. They make sure I take my pills and find things to do to keep me up to date with all things.
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Review from Sandra H (Resident) published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like to be here because the staff help me to be independent by making me go out. I help them with jobs. I enjoy all the different ones I do. I have learnt a lot, cooking, washing, meetings.
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Review from Susan N (Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like holidays. I like going out for a meal. I like going out to places of interest.
I like Birthdays and Christmas. I like horse riding and there is something new to do.
Reply from J Martin, manager at Rocklee Residential Care Home t/a Rocklee Ltd
Thank you for your comments
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Review from Carol B (Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a friendly place to be. Very good staff. Lovely surroundings, lots to do.
Reply from J. Martin, Manager at Rocklee Residential Care Home t/a Rocklee Ltd
Pleasure, We enjoyed your company looking forward to seeing you again, hope you can make it on one of the holidays next year.
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Review from Wendy S (Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband died a few years ago and I always feel down towards his anniversary, I am at my sisters at least 2-3 times a week, the manager has been there for me to talk to. Everyone at Rocklee was going on holiday the week of his anniversary, they invited me to go along with them. I had a great time
with everyone, we went paddling in the sea, dancing on the night-time with the residents. We all had a brilliant time, and I have always felt like part of the family even more.
Reply from Lee Melvin, care staff at Rocklee Residential Care Home t/a Rocklee Ltd
I am glad we've been able to support you, here at rocklee we feel we can attend to everyone's needs.
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Review from Richard D (Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, more confidence and more chilled out.
I have made friends. Get on well with the staff, they are friendly. Meals very good. Looking forward to holiday.
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Review from Susan M (Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like holidays.
I like horse riding.
I like the food.
I like birthdays.
I like outings.
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Review from Richard D (Resident) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was welcomed into the home my bedroom is very nice. They made my bedroom in red as I like Stoke city this was my choice. U have staff 24 hr that I can talk to and can eat food in my room. The staff have been shopping for me and purchased new clothes as I needed some and have arranged some trips to
football matches for the future. I have made some new friends already who understand my condition and needs.
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Review from Beverley T (Resident) published on 18 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love it, I like to go shopping, I like to go to the pub. I like games, I like to go out and get my own cigarettes. I like to put on my make up. I like and love the other residents.
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Review from C E (Friend of Resident) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find that as far as I can see the residents are well looked after and encouraged to take part in various activities. Also they have three or four holidays a year and sometimes are encouraged to attend college. Their medical and psychological care is of the utmost importance.
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Review from Mark W (Resident) published on 4 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like Rocklee because its close to town. I'm interested in record shops vinyl variety. Good selection of charity shops and selection of eating houses. I'm free to come and go as I please. I enjoy my meals at Rocklee but I do like going to the chip shop.
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Review from Alan C (Resident) published on 18 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well organised and managed care home. I've had previous experience in recent times in two other homes this is head and shoulders superior to all of the others.
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Review from Tevor C (Resident) published on 11 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like going shopping and sharing with other residents. I like going to college and out to town. I like cooking at college. We have a good time and we are all good friends in the home.
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Current Review Score: 8.5 (8.455)

Overview of Review Score

The Review Score of 8.5 (8.455) out of 10 for Rocklee Residential Care Home t/a Rocklee Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Rocklee Residential Care Home t/a Rocklee Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.455 Points relating to the number of positive Reviews for Rocklee Residential Care Home t/a Rocklee Ltd is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 11 registered maximum number of service users is 2.2. 1 Positive Reviews ÷ 2.2 = 0.455
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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