Red House

Our mum has been there now for 6 years, Ann appears happy there.. I find that my mum knows the staff, the staff are great with her, feels like a family, doing a great job ! Thank you red house! Karen and Tracey and family. X

On visiting my aunt at night l found the Red House difficult to find as there are no signs and no lighting to the forefront of the driveway, and after entering the drive into the house, I found it awkward to park. Could do with the grass area removed and making it a decent parking area. No lights at the front door, although there is a large light above the door! We were then told to make our way to the side of the house leading down the left side through a locked door with a combination lock, again no lighting to which l had to provide a torch. Once through the gate we made our way toward the small conservatory area, again no proper outside lighting, only solar-powered lights on the floor, half of which were not working! Very, very poor indeed. Seems to me the whole lighting or lack of it needs looking at ASAP. This is just a small part of the health and safety issues that need looking at. That's without bringing the slabbed pathway into it, it's an accident area in waiting! Appalling!

My husband has been in this care home for 15 months now, he is treated very well with respect and dignity. The staff are cheerful and helpful. If I need to speak to management over a concern I can go to her and find her very helpful. I would have no hesitation in recommending this home.

Excellent care. Look after residents just like family. Always laughing with them.

Helpful, friendly, caring and fun staff, approachable and knowledgeable. Welcoming on arrival, rooms well equipped, would recommend.

Prior to my mother arriving at the Red House, there were some delays and complications with the local authority. The Red House management was very patient and understanding and did everything that they could to help resolve the issues. My mother has now been at the Red House for about two weeks and she has been made to feel very welcome The staff take really good care of her and show her lots of love and affection and that is helping her to feel settled. I cannot praise the staff enough and when we visit, we are made to feel very welcome too.

My mother has been a resident for nearly 3 years now and is very settled at Red House. She enjoys the food, the outings she goes on, the activities and the incoming entertainment visitors. Her health has been well monitored and, although her dementia has increased over the years, I know she appreciates the care with humour that she receives from the staff. The manager and staff have shown all of us nothing but kindness; any request is promptly and efficiently dealt with.

One thing that would be very helpful is a sign outside with the home name on it!

Carers do an excellent job at Red House. My mother has been a resident since last December and we have no complaints whatsoever. Management is very good and my mother's needs have been fully met. The care and welfare of the residents are their main priorities.

The staff and management are excellent and provide a superb caring service to the residents and family alike. They go above and beyond to care for the residents. I am very impressed with the support offered to a number of clients for whom I am the appointee and manage their finances.

Excellent all round.

Overall - very satisfied. Thank you.

Food needs catered for individually, would recommend the home.

I have nothing but praise for the Red House and it's staff. Putting my mother into care was a difficult decision, but was the right thing to do. The staff are lovely and my mother is clearly happy and well looked after. The staff are courteous and friendly, and willing to answer any questions. The atmosphere is good and feels well managed. I'm glad that we chose this home.

Staff are very caring and treat guest with great respect.

All staff are happy and spent productive times talking to all residents. My mother feels cared for and she has her views and wishes heard.