Care Homes Owned by Pinnacle Care Ltd

Our mum has been there now for 6 years, Ann appears happy there.. I find that my mum knows the staff, the staff are great with her, feels like a family, doing a great job ! Thank you red house! Karen and Tracey and family. X

Id like to thank Wolaton grange for looking after my wife so well, I'd also like to thank the whole team for being so hands on for my wife and her needs. Her journey so far hasn't been the best since she became unwell, but finally seeing her happy and finally laughing with all the staff really is a weight lifted. I feel her needs are completely met . It really is home from home.everyone is really welcoming and the emotional support for both my wife and the family is truly appreciated. I really really can not thank you enough for all your hard work, finally seeing her coming back to her true self really is amazing. Thank you so much to the manager and the assistant manager for all you do and continue to do .

We found my nan needing a forever home to move to due to her health declining and cognitive state slowly declining and as a family we could no longer give her 24/7 care. This decision for my grandad was hard but now finally seeing her happy again and finally perking up , with some very hard work on her mobility and confidence being built I believe my nan can have the best possible and all of this has been made happen by Wolston grange and my nan herself . They are a 10/10 care home . Hands on 24/7 there is always a warm welcome and help and support is provided for family members also . Nothing is too much trouble for the staff. It honestly feels like a home from home . It's so nice to have Nan back . Thank you so much for all support going forward with my Nan's journey.

On visiting my aunt at night l found the Red House difficult to find as there are no signs and no lighting to the forefront of the driveway, and after entering the drive into the house, I found it awkward to park. Could do with the grass area removed and making it a decent parking area. No lights at the front door, although there is a large light above the door! We were then told to make our way to the side of the house leading down the left side through a locked door with a combination lock, again no lighting to which l had to provide a torch. Once through the gate we made our way toward the small conservatory area, again no proper outside lighting, only solar-powered lights on the floor, half of which were not working! Very, very poor indeed. Seems to me the whole lighting or lack of it needs looking at ASAP. This is just a small part of the health and safety issues that need looking at. That's without bringing the slabbed pathway into it, it's an accident area in waiting! Appalling!

My mother has been a resident for over four years. We chose Manor House as it was evident when we initially visited the home that the staff carried out their tasks professionally and with care together with meals being prepared on-site and to a high standard. Although there have been staff changes over the years, the quality of care has never changed. As my mother is always happy and content it gives us peace of mind to know that Mum is in a safe and caring environment. I, therefore, have no hesitation in recommending Manor House.

My father is a resident at Manor House Bilton Rugby. He has been in the care of the staff for some 18 months. I am very satisfied with the level of care he receives and give full credit to the staff for ensuring my father and the other residents are well cared for. The home staff are most professional and keep me informed of any issues concerning my fathers care.

I would have no hesitation in recommending The Manor to others.

The Manor House Care home in Bilton, Rugby, is run by an extremely experienced and efficient Manager and her staff. From the very first day that my mother entered the home at the age of 92 and suffering from dementia, she has been treated with the utmost care, respect and dignity. The Manor House is a family, it includes the resident's relatives in all major decisions regarding care and before covid, allowed us to join in with their many social activities to entertain them. The diligence of care to protect the residents against Coronavirus has been amazing and I cannot thank the staff enough for all that they have done to keep everyone safe. Once we are all vaccinated and can meet again safely, I have no doubt that there will be celebrations. Thank you to everyone you are all very special people.

The staff at Manor House are terrific and very supportive of the residents. They arrange frequent events with the residents such as Music days, and other stimulating pastimes. The House Manager is very experienced and who leads her staff very well. Everyone in the home is treated with the utmost care, support and dignity by the staff. Consequently, the residents are a large, happy family of people who have a great deal of fun and respect for the staff who look after them.

My mother has vascular dementia and is a resident at Manor House. She is looked after excellently well by the Manager and her team. They are kind, caring and thoughtful towards her. As no visiting is possible at this time they give me regular updates on her health and status. Manor House is bright and cheerful as are the staff and I would highly recommend it and finally to all the wonderful staff, thank you.

Due to the provision of a safe viewing area at Manor House, my sister and I were able to travel to see our dear Mum who I had not seen since February. Manor House had provided a large Perspex screen just inside one of the lounges, behind which sat our dear mum and we entered our side through the french doors. There were two chairs and an intercom system so that we could see and hear each other very clearly. It was the most wonderful experience, very emotional but very happy and 2 of mum’s resident friends were also there and we had a really fun and happy time. She was so pleased to see us as were her friends and the lovely carers who we are so fond of and who look after our Mum and everyone so well. Thank you to all the staff at Manor House and Pinnacle care for making this possible.

A huge thank you to each and every one of you!

In these difficult times, I think the home and the staff have done their best to keep standards as high as possible. I have had good interaction with the staff at the home and I feel that the care given has always been of a high standard. My aunt seems to have adjusted fairly well in the circumstances and her needs well looked after. The rooms are comfortable, well decorated. The food is of a very high standard. The surroundings are very comfortable and suit elderly residents very well. Usually, there would be a plethora of activities taking place but this has obviously been affected by the pandemic, otherwise, the staff are undertaking other activities where possible. Hopefully, it will not be long before some normality can resume. The garden area is nice and well used when allowed. All in all, I feel that there is a homely atmosphere and the staff are very caring and competent. I am always kept informed of developments. I would recommend this care home.

Owing to all the negative press I wanted to write a positive. Manor House is one of the best. They have looked after all the residents so well. Amazing manager and team. I support everything they do. Thank you!

They say only superheroes wear a cape, they are wrong the staff keeping our Nan safe and well, you are all hero’s going above and beyond thank you doesn’t seem enough. Especially in these troubled times, now more than ever putting your resident care and well being keeping a positive attitude and remaining calm. Well done all. THANKS again.

I have been very impressed with the care my uncle has received from the management and staff since he became a resident at the home. When we visit he is happy and has settled in well. The staff interact well with him and keep him stimulated. The staff are very friendly when we visit and keep us informed of his well being on a regular basis.

Everyone at Wolston is looking after my mother very well. Although in the country, the peace and quiet suits her and many other residents well. The staff are all welcoming, friendly and do a brilliant job of looking after everyone, the residents spend a lot of time together so no-one is every lonely, and they have sufficient activities to suit their needs. My mother appears very happy here and that is all I can ask for.

An elderly lady I have been befriending through Age UK for the past two and a half years needed respite care and chose The Manor because she had a friend who was a resident. After just ten days, she decided she wanted to stay permanently at The Manor. She has been so happy since she has been there.

This gives the family peace of mind knowing they are safe, being entertained and well looked after.

Thanks so much to all of the staff who have looked after my mother in law so brilliantly. It has been such a relief knowing that she has been looked after so well as we are so far away. In particular, the Manager has been such a big help to us. My mother in law is so much better and is walking so much more thanks to the staff. A fantastic manager with a hard working brilliant team. Can't thank them enough for their genuine kindness and care.