Ashfields Care Home

34 Mansfield Road, Heanor DE75 7AQ
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9.9 130 Reviews
  • Ashfields Care Home, Heanor
Ashfields care home comprises of three suites:

Bluebell suite is a dedicated 10 bed suite providing award winning palliative care for residents entering the final phase of life or with a life limiting condition. All rooms are singe ensuite, some with shower rooms. Most have patio doors onto a garden area. The suite has its own lounge and residents kitchenette.

Daffodil Suite is a 40 bed, ground floor suite providing care to complex and non complex nursing and residential residents. All rooms are singe ensuite most having shower rooms. Many rooms open to a series of courtyards, gardens and pretty landscaped paths which provide secure and sheltered outside space for your enjoyment. . The suite has a large lounge, small lounge and restaurant.

Poppy Suite is a 26 bed suite first floor providing care to residents with residential and nursing care needs. All rooms are single ensuite shower rooms. The suite has its own dining room and lounge.

All three suites have access to the phoenix bar, coffee shop and salon.

24-hour cover is provided by a qualified, experienced and committed care team specifically recruited for their sensitivity, dedication and professional expertise in this area of care.

Chefs provide fresh home-cooked food which is nutritionally balanced; special dietary requirements can be catered for. Meals can be eaten in the restaurant, dining room, coffee shop or residents can choose to dine in their own room.

Ashfields activity team provide a variety of activities individual and within groups covering seven days per week. The home has its own minibus so residents can enjoy trips out.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1470 – £1470
  • Self-Funded Nursing Care: £1550 – £1804
  • RESPITE Self-Funded Residential Care: £1470 – £1470
  • RESPITE Self-Funded Nursing Care: £1550 – £1804

Hairdressing and Chiropody

These prices are only a guideline, please contact Ashfields Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Ashfield Care Ltd

Person in charge

  • Josephine Greveson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Also accept Local Authority funded residents with a third party top up and Continuing Care fully funded residents.
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Open house visiting policy and ask all visitors to sign the digital reception visitor's book on arrival and departure.

Parking

  • Two car parks

Ashfields Care Home Reviews (130)

9.9

Ashfields Care Home has a Review Score of 9.9 (9.871) out of 10, based on 41 reviews in the last 2 years.
Over all time Ashfields Care Home has 130 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashfields Care Home
  • 66
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Total of 130, showing 1-20
Review from Karen B (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 5 weeks in hospital my elderly father was transferred to Ashfields Care Home on fast track palliative care. From the minute he arrived he has been treated with constant kindness, dignity and respect. We as a family cannot praise the care home enough. The care he continues to receive is outstanding
from everyone in the home. It is a comfort to us to know how content he is during his last few months of life due to this outstanding place and its wonderful staff. Thank you.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for such a wonderful review the pleasure is all ours. Well done team Daffodil

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Review from Della B (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Ashfields Care Home for over a year now and the care she has, has been amazing. The staff and management are all lovely and really make a fuss of my mum, she is really struggling with her speech and mobility but the staff are always trying to get her to join in with the activities
which the home put on. There's always something going on for everyone.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for your great review

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Review from Julie B (Daughter of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Initially I found the experience of dad moving into Ashfields Care Home very harrowing and confusing as although dad decided he wanted to go into a care home, he struggled with the situation and my sister and I were 'blamed'. The majority of staff have been caring, kind, considerate and welcoming and
have gone out of their way to be friendly and helpful nd have been excellent and work extremely hard. Dad has gradually mellowed and certainly enjoys the banter and kindness of the majority of the staff. We do feel his room needs decorating and his bathroom.
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Review from Paul B (Son of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all the staff to be excellent and very friendly. Mum is on Poppy. Since moving in on the 24th January 2024. We feel Mum has improved. As a family we are disappointed with the £869 increase in fees, monthly, which is £76,65.00 per year. We do think its one of the best care homes.
Reply from Josephine Greveson, Manager at Ashfields Care Home

We too feel your Mum has improved whilst living at Ashfields that's always our aim.Due to global cost of living increases the only way we can provide the outstanding service and facilities is by increasing the fees to make the business financially viable and allow us to have good staffing levels and luxuries like activities 7 days per week, coffee shop, bar etc. I would like to suggest you look around the local private homes as I regularly review our competitor rates and we are definitely not the cheapest or the most expensive. Thank you so much for your positive compliments about the staff.

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Review from Steven H (Son of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother who resided on Poppy suite where I found the staff are very pleasant and caring always busy with activities, singing and general things to do. Always clean and tidy. My mother is very happy made friends and has settled down very well.
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Review from Jillian C (Civil Partner of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner is now in her eighth week at Ashfields and I am so pleased that they were able to offer her a bed. Her general well-being has improved immensely and her physical and mental states have blossomed. She is quite a character and at times can present some challenging behaviour which the staff
have dealt with in a most professional and caring way. Any problem or concern is sorted promptly and efficiently. She hasn't been so happy and settled for such a long time. As her dementia journey progresses it is a great comfort to me to know that we will be supported every step of the way by a great team of people who are dedicated and genuinely care. Many thanks to everyone particularly to those in Forget-Me-Not suite.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for an amazing review well done team FMN

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Review from Darren B (Son of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is a resident in Poppy Suite and since she moved in she has received exceptional care. At 85 years of age and blind she has been encouraged to join in all activities and has gone from being very quiet and introverted to coming out of her shell. It's definitely given her a new lease of life.
The
staff are totally dedicated to caring for the residents and always have a smile on their faces.
Nothing is to much trouble and there's always a cup of tea available for visitors.
My Mum couldn't be in better hands.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for your amazing compliment well done team poppy

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Review from Sam B (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly and very helpful staff
Lovely environment and Dad has settled really well
Meals absolutely fantastic
Very clean and tidy
Lots of activities going on and as a family we are very pleased with the overall service
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for the review very much appreciated. I will let the catering staff know his views on the food

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Review from C K (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has now been a resident at Ashfields Care Home on Daffodil suite for almost two years. She continues to receive excellent care from all of the wonderful staff. Mum is treated with compassion, dignity and kindness. We feel that she is closely monitored in a clean and safe environment. Mum receives
lots of hugs and everyone fondly appreciates her sense of humour! Our grateful thanks to all staff.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for such a lovely review. Well done team daffodil.

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Review from L S (Daughter of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lives in the Daffodil suite. She has had to make a big adjustment as has to live there due to life life-changing stroke. Staff have been very sensitive to that. They have also displayed a lot of care for me as I have adjusted to Mum's new living circumstances. It feels like we have joined
a wider family. Effort is made to make Mum feel special on a regular basis, the activities also bring structure and a bright spot to her day and are on every day. The care team are hard-working, but always has a smile and a bit of fun with Mum to brighten up her day.
Mum loves going to the coffee shop with her book to socialise with whoever may come in. The staff across all departments are friendly and welcoming and treat the residents with dignity and respect.
Summer days in the courtyard or the garden spaces are also lovely, with relaxing spaces that don't feel like a care home.
I can't stress enough how much peace of mind I have knowing Mum is well looked after, with people who care.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for the fab review your mum brings life to Daffodil. Well done team daffodil.

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Review from T B (Son of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family would like to thank the manager and all of the staff at Ashfields Care Home for the care and love they showed my father.
My dad was a resident for 10 months before sadly passing away during September. The staff dealt with his passing with total respect and showed him the dignity that
he deserved.
When we returned the following morning, Dad's room had a fresh daffodil on the door; a really thoughtful tribute. A member of staff even helped us with Dad's belongings, as our emotions were too overwhelming to do it ourselves.
We cannot speak highly enough about the staff at Ashfields Care Home, it is truly the best care home in the district.
Reply from Josephine Greveson, Manager at Ashfields Care Home

The pleasure was all ours. Thank you for all your family support. Well done team Daffodil.

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Review from S E (Niece of Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this home excellent. The staff make you feel like one of the family.
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Review from S T (Daughter of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since coming to Ashfields Mum has improved both physically and mentally. She looks forward to the activities and takes part in most of them.
All of the staff that I've come across have been very friendly and knowledgeable, all treating my Mum with the greatest of respect.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for taking the time to review. Thanks for the positive compliments.

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Review from H B (Daughter of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad initially came to Ashfields for 2 weeks of respite care. From the very first day, he was treated with dignity and respect. The staff are so welcoming, and the level of care and attention is exceptional. The home is clean, smells lovely and it's modern yet has a very homely feel. My Dad has since
become a permanent resident and as a family, we get peace knowing he is safe, very well looked after, and in relaxing surroundings.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you for such an amazing review, it has been an absolute pleasure and we have learned so much from your Dad.

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Review from H R (Respite Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Ashfields in the Poppy Suite for respite when I broke my kneecap and felt unprepared to return home on my own. I had such a very enjoyable supportive and happy 2 weeks! The staff were absolutely wonderful so caring, friendly and fun too - all the day and night staff. They all helped my recovery
in a gentle and positive way until I felt ready and confident to return home. I made lots of new friends too!
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you the pleasure was all ours. Well done Team Poppy

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Review from Eve K (Granddaughter of Resident) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandma has been in the Forget-Me-Not suite at Ashfields for a couple of years now and she is always well looked after and cared for. Due to the travel distance between us, it is particularly lovely to receive regular updates via message to see what she has been up to. She is regularly involved in
activities and always has a bright smile. The staff are lovely and I can't thank them enough for taking such good care of my nan.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for such a lovely review. Glad you like the family message group.

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Review from Sharon B (Daughter-in-law of Resident) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had gone to take my father-in-law some extra clothes, as the nurse had requested them that morning. It was 7 pm. The home was just as busy in the evening as the daytime. All the care staff were busy with the residents; they were getting the supper ready. The care staff were all chatting to the residents
just like in the daytime. This was lovely to see. The staff didn't know we were popping in. Just as in the daytime, the evening was busy caring for the residents.
I then sat in the entrance hall talking to a resident when the day shift was clocking out. The atmosphere between the staff was amazing, all getting on while saying goodbye to each other. The night shift had already started going into the resident's rooms.
The staff and manager couldn't be more caring what a wonderful home for our elderly relatives to be cared for.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much, Sharon, that's great feedback and music to my ears. Well done team, Daffodil.

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Review from Joanne R (Daughter-in-law of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been with Forget Me Not suite at Ashfields for 18 months and we could not wish for her to be better looked after. All the staff are lovely and go above and beyond. They clearly care so much for the people they are looking after. There are always fun activities for the residents
to take part in, every day is different. Nothing is ever too much trouble for them. I love the pictures they send so we can all see how well our relatives are when we aren't with them. We honestly couldn't ask for her to be in a better place.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for a great review. This means a lot to the team.

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Review from C D (Daughter of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Ashfields 4 years ago now and from the very start I knew it was the right place for her. The home is set out very nicely and everyone you meet is happy and content. All the staff are so professional, caring, and compassionate about their jobs and treat all the residents with full respect
and dignity, they call them their Ashfields family and it shows that they care.
We as relatives are always being invited to get involved as much as possible and they always welcome our input within the home, always knowing their doors are always open if ever you need to offload and have a moment that is helpful. Since Mum has been in Ashfields she has settled well and the staff all know her and her little ways such as her likes and dislikes so they can help her with everything and make each day just that little bit more easier and comfortable for her. Thank you to everyone at Ashfields .
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for the lovely compliments, well-done team Forget Me Not.

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Review from Ann M (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've recently submitted a review regarding Ashfields Care Home and was on the site catching up to see if published! To my horror, I came across a very different opinion on Ashfields!
I realise people see different things through different eyes and with different attitudes but would like to reassure
people that this is certainly not what I have witnessed throughout the last 3 years my Mother has been a resident. Every possible care has been taken with my soon-to-be 97-year-old Mother, she has never ever been needlessly medicated, and never ever been left to be sad or lonely, believe me, my Mum hasn't always agreed with being in a Care Home but the staff took everything in their stride and supported Mum through some difficult times! She isn't well at the moment but with the excellent care given to her, I'm sure she will make that 97th birthday.
If you are considering Ashfields to care for you're loved one, make a visit and you will see what genuine, generous, kind people work there!
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for such a great review. We always try our best for the residents and as the Home Manager, I am very proud of the Forget Me Not team who genuinely do care and will always go above and beyond for the residents.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for Ashfields Care Home is calculated as follows: ( (437 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 487 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashfields Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

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Josie Greveson

Job Title: Home Manager Joined: 2016

Josie has a long history in the Care Industry spanning back over 30 years

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Barbara Jones

Job Title: Administrator Joined: 2007

Before working at Ashfields Care Home Barbara worked 11 years at Vic Hallams as a Secretary and 18 years at Alida Packages also as a Secretary. Barbara has worked for Ashfields Care Home for 12 years. She runs the Administration Department very successfully. Barbara has a very important role at Ashfields as she works alongside Management, Residents/Residents Families and Staff very closely.


Barbara's qualifications


NVQ Level 3 - Business Administration

Tracy

Tracy Nash

Job Title: Hospitality Manager Joined: 2006

Tracy has worked at Ashfields for 16 years now, she started in the laundry, then cleaning and progressed on to Head of Housekeeping. Tracy now fulfills a very rewarding role as Hospitality Manager, a role which she greatly enjoys and for which she has a natural aptitude for.

Frequently Asked Questions about Ashfields Care Home

What types of Care is Ashfields Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashfields Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Ashfields Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashfields Care Home to the centre of Heanor?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashfields Care Home to verify any information. View our terms and conditions. Ashfields Care Home has an Enhanced Service - more info.