Ashfields Care Home, Heanor, Derbyshire
Ashfields Care Home, Heanor, Derbyshire
Ashfields Care Home, Heanor, Derbyshire

Ashfields Care Home enjoys a home from home environment with long-standing staff and a great activity regime.

The building has been cleverly designed so that many rooms open to a series of courtyards, gardens and pretty landscaped paths which provide secure and sheltered outside space for your enjoyment. The home provides exclusively single ensuite bedrooms with six of them enjoying their own wet room facility.   

Ashfields is located close to the centre of Heanor close to public transport, and is a highly regarded luxury environment for people with either Nursing, Physical Disability, End of Life or Personal Care Needs.

All rooms have private direct-dial telephones, television points, and an up-to-date nurse call alarm system has recently been installed and smoke detectors.

Nursing care is provided to people over the age of 45, including to people with physical disability, long-term or life-limiting conditions. Also personal (residential) care is provided to older people on a long-term, convalescent and short stay basis.

Twenty-four hour cover is provided by a qualified, experienced and committed care team specifically recruited for their sensitivity, dedication and professional expertise in this area of care. All specialist equipment is available.

Ashfields Care Home puts Residents’ choices first, and at Ashfields you are free to eat your meals in dining rooms or in your own room. Ashfields are happy to provide meals for visitors as well. Fresh home-cooked food is nutritionally balanced and we cater for special requirements such as vegetarian or soft foods.

Ashfields Care Home is just a quarter of a mile from Heanor town centre, on the A608 (Mansfield Road), close to shops and bus routes

Owner: Ashfield Care Ltd

Person in charge: Josephine Greveson (Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 45+.

Single Rooms: 46

Rooms with ensuite WC: 46

Weekly Charges Guide: Personal Care Single £700 – £750 Nursing Care Single £750 – £850 (These prices are only a guideline, please contact Ashfields Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Take Junction 26 off the M1, take the A610 to Langley Mill, 1st exit onto A608 which leads you onto Mansfield Road. The home is well sign posted and is situated on the left hand side half way up the hill from Langley Mill to Heanor

Visiting:

Visiting is encouraged. If possible please avoid meal times but any other time is welcomed. All visitors sign the visitors book on arrival and departure. If visitors take their family or friend out please inform a member of staff before doing so.

Parking:

Two car parks

Latest Care Quality Commission* Report on Ashfields Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 12 Feb 2018

2 single en-suite first floor room 2 single en-suite ground floor rooms

Reviews

9.7 Ashfields Care Home has a Review Score of 9.7 (9.723)

The Review Score of 9.7 (maximum of 10) for Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Ashfields Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.723 for Ashfields Care Home is calculated as follows: ( (197 Excellents x 5) + (54 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 260 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ashfields Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 16 Reviews ÷ 9.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashfields Care Home?

  • Extremely LIKELY
    22
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashfields Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My mother came to Ashfields Care Home for end of life care. She was treated with dignity, kindness and great care by all the staff, nurses, carers, cleaners and management alike.

The activities were suitable for the residents and many involved visitors which were good fun as the period covered Christmas and New Year.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The support and care staff provide is excellent.
The short time my dad was there made his last few days while on palliative care very comfortable in lovely surroundings.
Therefore many thanks to the staff who looked after our father.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to thank all staff involved in the care of my mother during her final months of life. I would especially like to thank everyone for the care she received during the last week of life. We were both looked after by all concerned. I was made to feel not just welcome but like family at this very difficult time.

My mum was not just cared for she was cared about and loved by the staff. We could not have received better care anywhere else. From housekeeping staff, kitchen staff, carers, nurses and management, nothing was too much trouble. This really is an incredible home, full of love and care for everyone who needs it.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Josie Greveson, Home Manager at Ashfields Care Home responded to this review on 17 Jan 2018:

It was an absolute pleasure thanks for such a fantastic commendation

Ashfields Care Home has got to be one of the best. My Grandad has received nothing but love, care and attention during the last weeks of his life.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good care home with a pleasant atmosphere, staff and management will always address any concerns and are pleasant with residents and staff. There are some excellent/enthusiastic staff who will go the extra mile in support of the residents.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Mum entered Ashfields Care Home in July 2015 and although she has to be fed and is hoisted out of bed for only one hour per day for dinner, the very professional care staff understand mums needs and keep her comfortable and contented. She qualifies for 24-hour nursing care and the resident nurses are thoroughly professional. In the 2 1/2 years, of residents, virtually bed bound, she has never had a bed sore testimony again to the care administered. There are daily activities and entertainment for those who unlike mum can participate. A tablet electronic flagging system for 24-hour routine care, and new nurse call system, are excellent. You never encounter an unpleasant odour which is testimony to the cleaning staff. The food is excellent, the management and staff are always willing to answer any queries we may have and there are regular resident and relative meetings which are held by the home manager who informs on any developments either presently or due in the future.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Don't Know

My mother has been a long-term resident at Ashfields and has been well looked after during her stay, the care provided has been excellent especially under the management of the current owner.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Susan Buxton, Training Manager at Ashfields Care Home responded to this review on 28 Nov 2017:

Thank you for your kind words. Your mum will have been with us 11 years in January and she is and always has been a pleasure to care for.

My Dad was cared for at Ashfields in the last 6 months of his life. We were reluctant and fearful of placing him in a care home, but Ashfields surpassed our expectations. This is a clean, well equipped, pleasantly furnished, characterful home, but its main strength is the wonderful staff. They really have hearts of gold, and treated my Dad as an individual, even though over time it became difficult for him to communicate with them. They also took care of my mum, who visited daily, and found it increasingly distressing to witness my father's decline. The activity co-ordinators put on lovely events and work so hard to make it feel like a real community- the elderly residents are kept clean and comfortable and seem at home there. I would not hesitate to recommend Ashfields.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Josie Greveson, Home Manager at Ashfields Care Home responded to this review on 27 Nov 2017:

Thank you so much for the fantastic review.

All staff are very friendly and caring. Nothing is too much trouble, they will talk with you when they have time. During the short time I was there, great care was taken of my well-being, all staff were ready to help if asked.

I had great care taken over my meals. I live on my own but have family who help me. If I ever required care, I would try my very best to get into Ashfields Care Home Heanor. I think it is a great place and all the staff are brilliant.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Josie Greveson, Home Manager at Ashfields Care Home responded to this review on 06 Nov 2017:

It was a pleasure having you and we would love to have you back anytime.

When I visited, the door was opened promptly. The staff were professional, efficient, caring, and helpful. Everywhere was exceptionally clean and fresh. All residents appeared to be very happy and contented.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Josie Greveson, Home Manager at Ashfields Care Home responded to this review on 06 Nov 2017:

We loved having you!

On arrival with my mother, it seemed that everyone knew her name. Many of the staff knew my name! During what turned out to be mum's final few weeks, all the staff were professional and cared for her well, in a timely manner. Several of the staff were exemplary. My queries were dealt with much more promptly than I expected. I noticed an eye for detail extended throughout the home. Mum was never going to be entirely happy in a care home environment but I don't believe her experience could have been significantly bettered.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We are very grateful to all at Ashfields for caring for our mother during the last 3 years of her life.

The care at Ashfields was loving and warm, with an outstanding level of professional skill, particularly in her final days. I do believe that she could not have had better care. Initially, she was very disappointed to lose her independence and her early months in care were not easy. It is a great tribute to all at Ashfields that she settled in so well to spend her final years in peace and comfort.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Josie Greveson, Home Manager at Ashfields Care Home responded to this review on 04 Oct 2017:

Thank you so much for your kind words they mean a lot to all the staff at Ashfields.

My mum was a resident at Ashfields Care Home for the last 7 months of her life. Her care was excellent, always being reviewed and updated to her changing needs. The home uses electronic notes, each member of staff has a hand held device to update as they administer care. This is an amazing tool which can show instantly what the resident has eaten, drank etc. I feel Ashfields Care Home is professional in all aspects of care and management of residents and their families.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone looks after my wife as if it was their own family. They made the room like it was home. They asked every visitor if they would like a drink or anything else. The care was first class and made certain my wife was comfortable and had everything she asked for. The staff did not moan about anything they were asked to do. An excellent nursing home.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Josie Greveson, Home Manager at Ashfields Care Home responded to this review on 18 May 2017:

Thank you so much for your positive comments it was a pleasure to look after your wife in the last days of her life.

My experience of Ashfields Care Home has been very good and myself and friends together with family members have nothing but praise for the dedicated staff. Ashfields is very welcoming and has a homely atmosphere. The rooms are cleaned are decorated to a high standard. The courtyard gardens and main entrance gardens are maintained at this time of the year are full of colour and have plenty of secluded seating area. Plenty of activities are run throughout the week attended by residents on a voluntary basis.
Ashfields is a little community into which dad settled very well.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Josie Greveson, Home Manager at Ashfields Care Home responded to this review on 02 May 2017:

Thank you for your positive comments

Ashfields is always clean, there are no odours associated with some care homes. The staff pop in to check on residents regularly and always offer tea/coffee.
I always recommend Ashfields if asked by my clients, as the standards and staff always fo the extra mile to ensure residents are comfortable and cared for.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The team of carers who look after my wife are excellent - patient and understanding, clearly dedicated to their residents and willing to "go the extra mile" for the residents and families.
Management techniques are modern and made use of digital/computerised systems of recording and back-up. Releasing my wife into care was difficult, but I now accept that I cannot complete with the care and attention she is receiving at Ashfields.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Father-in-law was bed bound. He could hardly talk due to throat cancer in the 90's, he had a brain tumour which was growing rapidly but inoperable and also prostate cancer. He was checked on every two hours, he was assisted with meals and drinks and he loved coca cola!
The home was a lovely place, they were very welcoming to us, always had a smile, very kind to me, offering drinks and sandwiches. Towards the end of his life, they had someone in the room with him until we got there. He has been in several homes but this was the best by a mile.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ashfields is excellent. I couldn't find a better place for my wife, The staff look after her very well and they look after me when I visit. I have a cup of tea as soon as I arrive. My wife received high quality care and is very happy. If my wife is having a bad night the carers sit with her and comfort her. When I was ill for 3 months, the home arranged for my wife to ring me on a regular basis.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has received very good care and the staff have been very helpful attentive and welcoming. The only criticisms I would wish to declare is that on one particular Sunday the care home was very understaffed and Ashfields Care Home mother had buzzed several times for toileting. This also happened a couple of times in the week and although my mother should be non weight bearing on her plastered ankle, she made an attempt to go to the toilet herself, unable to wait any longer.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

You have helped my mum so much in these last few moments of her life. The house is beautiful, the staff attentive. They made us feel welcome to spend as much time with mum as we needed, even during the night.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Since mum has moved into Ashfields she has been well taken care of and her health has improved greatly. The staff are excellent and really friendly, they always take time to chat and listen to mum when she is in need of company or help. The meals are good and the residents can go to the dining room or have it served in their rooms if they prefer. The activities co-ordinator is really excellent, and organises plenty of games and activities to stimulate their interest. I would recommend Ashfields to anyone for care for any member of the family.

How likely would you be to recommend Ashfields Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

July 2014

February 2014

Gold Standard Framework

Recipient: Ashfields Care Home

Date: Tuesday 04 Feb 2014

more details

Job Vacancies

Staff Profiles

No image found

Barbara Jones

Job Title: Administrator

Joined: 2007

Description:

Before working at Ashfields Care Home Barbara worked 11 years at Vic Hallams as a Secretary and 18 years at Alida Packages also as a Secretary. Barbara has worked for Ashfields Care Home for 9 years. She runs the Administration Department very successfully. Barbara has a very important role at Ashfields as she works along side Management, Residents/Residents Families and Staff very closely.

Barbara's qualifications

NVQ Level 3 - Business Administration

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ashfields Care Home