Ashfields Care Home

34 Mansfield Road, Heanor DE75 7AQ
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9.9 135 Reviews
  • Ashfields Care Home, Heanor
Ashfields care home comprises of three suites:

Bluebell suite is a dedicated 10 bed suite providing award winning palliative care for residents entering the final phase of life or with a life limiting condition. All rooms are singe ensuite, some with shower rooms. Most have patio doors onto a garden area. The suite has its own lounge and residents kitchenette.

Daffodil Suite is a 40 bed, ground floor suite providing care to complex and non complex nursing and residential residents. All rooms are singe ensuite most having shower rooms. Many rooms open to a series of courtyards, gardens and pretty landscaped paths which provide secure and sheltered outside space for your enjoyment. . The suite has a large lounge, small lounge and restaurant.

Poppy Suite is a 26 bed suite first floor providing care to residents with residential and nursing care needs. All rooms are single ensuite shower rooms. The suite has its own dining room and lounge.

All three suites have access to the phoenix bar, coffee shop and salon.

24-hour cover is provided by a qualified, experienced and committed care team specifically recruited for their sensitivity, dedication and professional expertise in this area of care.

Chefs provide fresh home-cooked food which is nutritionally balanced; special dietary requirements can be catered for. Meals can be eaten in the restaurant, dining room, coffee shop or residents can choose to dine in their own room.

Ashfields activity team provide a variety of activities individual and within groups covering seven days per week. The home has its own minibus so residents can enjoy trips out.
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Care Provided by Ashfields Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1470 – £1470
  • Self-Funded Nursing Care: £1550 – £1804
  • RESPITE Self-Funded Residential Care: £1470 – £1470
  • RESPITE Self-Funded Nursing Care: £1550 – £1804

Hairdressing and Chiropody

These prices are only a guideline, please contact Ashfields Care Home to find out the exact price for your requirements.

Contact Ashfields Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashfields Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Ashfield Care Ltd
  • Privately Owned

Person in Charge

  • Josephine Greveson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Open house visiting policy and ask all visitors to sign the digital reception visitor's book on arrival and departure.

Parking

  • Two car parks

Ashfields Care Home Reviews (135)

9.9

Ashfields Care Home has a Review Score of 9.9 (9.854) out of 10, based on 39 reviews in the last 2 years.
Over all time Ashfields Care Home has 135 reviews.

Overall Experience
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Date Published
  • 135
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Reviewer Connection to Ashfields Care Home
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Total of 135, showing 41-60
Review from Jane D (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident for 4 years. The care home is beautiful and clean with lovely friendly and caring staff. They have home-cooked food every day from a very clean kitchen. There are always lots of activities for residents to keep them happy and busy. Dad is always clean and well-groomed. I would
be happy to be a resident myself, it is home from home. His room is well-equipped and always clean and tidy.
Reply from Josephine Greveson, Manager at Ashfields Care HomeThank you so much for such an amazing review well done team forget me not.
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Review from Jenny R (Wife of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Ashfields Care Home since July and is very happy there. I feel confident that he is being so well looked after in a place where he is safe. All the staff in the Dementia Suite are always so helpful and caring.
Reply from Josephine Greveson, Manager at Ashfields Care HomeThanks for taking the time to review. Well done Dementia Suite.
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Review from Craig A (Son of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Ashfields Care Home for the last two months and I couldn’t be happier that she is there after a worrying time trying to find the right place for my mum. The staff are fantastic and at last, I have no worries about the care my mum is receiving. Everything is spotless, the moment you
walk in the door everyone is so friendly and really feels like a family unit. The care and patience my mum receives is second to none and I can finally sleep at night knowing she is receiving five-star care.
Reply from Josephine Greveson, Manager at Ashfields Care HomeThank you for your kind words and positive review.
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Review from Mariea W (Wife of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has dementia and was transferred to Ashfields Care home recently. I have been amazed at how he has settled. This is all due to the love and care of the staff. You can tell as soon as you walk into the home that it is warm and welcoming. I particularly appreciated the messaging group’s 50
or so pictures of the residents enjoying singing and dancing. My husband is very new to the Ashfields family but he was up there dancing and singing. It was so lovely to see. Thank you all very much.
Reply from Josephine Greveson, Manager at Ashfields Care HomeThank you for your fabulous reveiw, welcome to Ashfields forget-me-not family.
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Review from G S (Niece of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at the home for almost four months now. She has settled in well. My aunt is a different person from how she was in a previous care home. It is the staff that makes the home, and the staff at Ashfields are excellent. They really do care for the residents. It is like a big family.
The
dementia unit manager listens and helps resolve issues - nothing is too much trouble.
The staff put in so much effort with the activities. Allowing dogs to visit is the highlight for my aunt.
Reply from Josephine Greveson, Manager at Ashfields Care HomeThank you so much for the great review.
Your aunt is an absolute pleasure; her smile lights up the room.
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Review from I G (Son of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't praise Ashfields Care Home enough. Since moving there just over a year ago, Mum has received care of the highest standard. Staff are friendly, welcoming and professional. The activities that they involve the residents in are excellent and very enjoyable. Family are always welcome, kept informed
of what residents have been doing and are invited to the numerous social events.
Reply from Josephine Greveson, Manager at Ashfields Care HomeThank you so much for the excellent review, the pleasure is all ours.
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Review from Paul A (Son of Resident) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first day we went to see the home to the last day we took mum's things away, all the staff were so kind and always went out of their way to help. This home is run in the most efficient way possible. The nurses and staff were kind and friendly and made my mum's stay (although short) the best
end of life we could ever have wished for. Staff would even ask what they could do to make Mum's stay even better. All staff spoke and made us feel so welcome every day we visited. We must thank the manager and all the backroom staff for their professional approach and we wish them all the best for the future.
Reply from Josephine Greveson, Manager at Ashfields Care HomeThank you so much for all your positive feedback it was an absolute pleasure to care for such a wonderful lady. Well done.
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Review from Deborah R (Daughter of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is living at Ashfields Nursing Home as she has terminal cancer but she absolutely loves it being looked after by fantastic staff. I too am treated like part of the Ashfields family with nothing being too much trouble, if I visit at teatime often I will be offered a drink with something to eat.
There is a great cafe which provides a meeting hub for residents and their families, I have met so many lovely people whilst having a gingerbread latte and chocolate biscuit. The hair salon is a good addition to the home, Mum is really pleased with the hairdresser as she does a brilliant job. Christmas was a huge surprise I received a lovely Christmas card with a picture of Mum and a lovely verse inside, she received 4 presents from the staff: a mug, an artificial flower in a pot, chocolates and a super photograph in a frame of her and her favourite carer. The entertainment team wow not enough words to say how brilliant they are my Mum cannot praise them enough.
Wow, what a fantastic nursing home, the home manager and her team need a gold medal for the brilliant support given to the families of the residents and the dedicated staff that give excellent care to my Mum. Both my Mum and Dad moved to Ashfields Nursing Home at the end of October 2022 after being in another not-so-organised residential home, what a huge difference, the care is outstanding and we received a lovely welcome committee upon arrival. My Dad who unfortunately passed away in November 2022 suffered with Parkinson's disease, I invariably had to visit the other home at various times of the day as I didn't feel confident with the care and experience of the staff. I had no worries and every confidence that I could arrive at Ashfields and the care wasn't compromised, Dad was extremely well looked after until the very end where he died with love, compassion and dignity. All residents and families are part of the family at Ashfields thank you to everyone.
Reply from Josephine Greveson, Manager at Ashfields Care HomeThank you so much for such an amazing review. Well done Team Poppy and Team Ashfields.
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Review from R B (Daughter of Resident) published on 7 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents were part of the Ashfields family and both received exemplary care on Poppy Suite. All the staff are so kind and caring, they treat all the residents with respect and care. They take the time to get to know each resident so that their care is tailored to that person. For example, my
father loved his puddings, so he always had seconds offered! The activities are also great and varied, so there is something for everyone whatever their ability or interest. My mother loved to bake so the activity coordinators arranged for her to bake scones so that everyone could enjoy a cream tea. Mum was so happy to do this. Even when my parents became bedridden they were still included in the activities. All the staff go that extra mile in all that they do, I can't praise Ashfields enough and will always be thankful that my parents were able to spend their last months being looked after by such dedicated folk. We all became part of the Ashfields family.
Reply from Josephine Greveson, Manager at Ashfields Care HomeThank you for such an amazing review it was an absolute pleasure.
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Review from Lu S (Wife of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been taken care of for 18 months in Ashfields Dementia Suite.
He has had Alzheimer's for 12 years.
The carers at Ashfields are excellent at their job. They really do care and offer individual comfort to each resident.
The manageress is very hands-on and knows all her residents and
their particular needs with understanding care.
Staff are friendly and welcoming to me as a frequent, often upset, visitor.
I can thoroughly recommend this dementia home.
Reply from Josephine Greveson, Manager at Ashfields Care HomeThank you for the lovely review - a pleasure to care for such a gentleman.
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Review from David W (Son of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring and attentive staff who understand everyone's needs are different. They do everything they can to keep people comfortable in the dementia suite, as well as doing a variety of activities to help stimulate residents.
Reply from Josephine Greveson, Manager at Ashfields Care HomeThank you for your great review. It was a pleasure looking after your relative.
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Review from Hilary R (Wife of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashfields is a truly exceptional care home, and the dedicated staff are its greatest asset. Nothing is too much trouble, and the love and care they show to the residents are really impressive. My husband was very happy there, and for both of us, it was the best possible place. I went in most days, was
always made welcome, and felt that I too was part of the lovely, warm Ashfields family!
Reply from Josephine Greveson, Manager at Ashfields Care HomeThank you so much for entrusting your wonderful husband's care to Ashfields; it means the world that you felt part of the Ashfields family.
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Review from Andrea P (Daughter of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has lived at Ashfields Care Home for two and a half years. Throughout this time, without exception, we have found the staff and management to be excellent. The care they provide is exceptional, and they always demonstrate high levels of respect and dignity. We feel so very lucky and reassured that
Mum is able to live in such a wonderful home.
Reply from Josephine Greveson, Manager at Ashfields Care HomeWe are so grateful for your comments and lovely review.
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Review from Patricia B (Wife of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been lovingly cared for by the dedicated staff at this excellent care home for over two years. It is seventeen miles from my home, and I would willingly drive much further for him to receive the wonderful care, love and attention he receives at Ashfields. The Forget Me Not suite is superbly
run by the manager and her team of carers. There is a very friendly atmosphere, and we are warmly welcomed on all occasions. There is a very busy activities programme run by talented carers, which ensures participation and enjoyment for all residents. Ashfields is always beautifully decorated for all celebrations, whatever the occasion. Definitely, 5 stars and more if possible!
Reply from Josephine Greveson, Manager at Ashfields Care HomeThe pleasure is all ours. Thanks for the fabulous review.
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Review from S W (Resident) assisted by family/friend published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
1st class.
Reply from Josephine Greveson, Manager at Ashfields Care HomeThank you so much for your positive comments, they are very much appreciated.
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Review from Ann D (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just to say the staff are excellent in every department. Could not say anything else other than keep up the good work.
Reply from Josephine Greveson, Manager at Ashfields Care HomeThanks, Ann that means such a lot to us all at Ashfields.
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Review from E I (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall view of this care home is 5-star and it has the feeling of a high-class hotel with exceptional care and compassion. All staff are friendly and approachable.
Reply from Josephine Greveson, Manager at Ashfields Care HomeThank you for your amazing comments. Well done team Ashfields.
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Review from Elizabeth M (Daughter-in-law of Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been on Poppy suite since July 2021. The care he receives is excellent and the carers treat him like he is their relative. The system of having a key worker is excellent and his key carer goes above and beyond. She keeps us up to date with everything and we can relax knowing he
is so well looked after. He recently had a spell in hospital and before his return, management insisted he should come straight back to Ashfields rather than rehabilitation because this was his home.
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Review from Roger W (Son of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Ashfields on the 1st of March and has been looked after and cared for fantastically. All the staff are friendly and very welcoming. She has settled in and I feel totally reassured that she is well.
Reply from Josephine Greveson, Manager at Ashfields Care HomeThank you so much for your lovely review - well done team Poppy.
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Review from Angela C (Daughter of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care that my mother has been given, the staff are lovely, and the family, as well as the residents, are well looked after, you get regular updates if there are any problems, and nothing is too much trouble to deal with anything.
Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care HomeThank you for your kind words. Much appreciated by all the staff at Ashfields.
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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for Ashfields Care Home is calculated as follows: ( (412 Excellents x 5) + (42 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 465 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashfields Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

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Josie Greveson

Job Title: Home Manager Joined: 2016

Josie has a long history in the Care Industry spanning back over 30 years

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Barbara Jones

Job Title: Administrator Joined: 2007

Before working at Ashfields Care Home Barbara worked 11 years at Vic Hallams as a Secretary and 18 years at Alida Packages also as a Secretary. Barbara has worked for Ashfields Care Home for 12 years. She runs the Administration Department very successfully. Barbara has a very important role at Ashfields as she works alongside Management, Residents/Residents Families and Staff very closely.


Barbara's qualifications


NVQ Level 3 - Business Administration

Tracy

Tracy Nash

Job Title: Hospitality Manager Joined: 2006

Tracy has worked at Ashfields for 16 years now, she started in the laundry, then cleaning and progressed on to Head of Housekeeping. Tracy now fulfills a very rewarding role as Hospitality Manager, a role which she greatly enjoys and for which she has a natural aptitude for.

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