Ashfields Care Home

34 Mansfield Road, Heanor DE75 7AQ
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9.9 130 Reviews
  • Ashfields Care Home, Heanor
Ashfields care home comprises of three suites:

Bluebell suite is a dedicated 10 bed suite providing award winning palliative care for residents entering the final phase of life or with a life limiting condition. All rooms are singe ensuite, some with shower rooms. Most have patio doors onto a garden area. The suite has its own lounge and residents kitchenette.

Daffodil Suite is a 40 bed, ground floor suite providing care to complex and non complex nursing and residential residents. All rooms are singe ensuite most having shower rooms. Many rooms open to a series of courtyards, gardens and pretty landscaped paths which provide secure and sheltered outside space for your enjoyment. . The suite has a large lounge, small lounge and restaurant.

Poppy Suite is a 26 bed suite first floor providing care to residents with residential and nursing care needs. All rooms are single ensuite shower rooms. The suite has its own dining room and lounge.

All three suites have access to the phoenix bar, coffee shop and salon.

24-hour cover is provided by a qualified, experienced and committed care team specifically recruited for their sensitivity, dedication and professional expertise in this area of care.

Chefs provide fresh home-cooked food which is nutritionally balanced; special dietary requirements can be catered for. Meals can be eaten in the restaurant, dining room, coffee shop or residents can choose to dine in their own room.

Ashfields activity team provide a variety of activities individual and within groups covering seven days per week. The home has its own minibus so residents can enjoy trips out.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1470 – £1470
  • Self-Funded Residential Dementia Care: £1300 – £1300
  • Self-Funded Nursing Care: £1550 – £1804
  • Self-Funded Nursing Dementia Care: £1450 – £1669
  • RESPITE Self-Funded Residential Care: £1470 – £1470
  • RESPITE Self-Funded Nursing Care: £1550 – £1804

Hairdressing and Chiropody

These prices are only a guideline, please contact Ashfields Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Ashfield Care Ltd

Person in charge

  • Josephine Greveson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Also accept Local Authority funded residents with a third party top up and Continuing Care fully funded residents.
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (40)

Visiting

  • Open house visiting policy and ask all visitors to sign the digital reception visitor's book on arrival and departure.

Parking

  • Two car parks

Ashfields Care Home Reviews (130)

Total of 130, showing 61-80
9.9

Ashfields Care Home has a Review Score of 9.9 (9.871) out of 10, based on 41 reviews in the last 2 years. Over all time Ashfields Care Home has 130 reviews.

Overall Experience

  • 116
  • 13
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Date Published

130
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Review from Sarah H (Daughter of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment our mum arrived at Ashfields in January 2021, we have been so grateful for the kindness, care, and compassion shown to mum on Poppy Suite. All the staff are amazing and I know that mum is well cared for. During the covid lockdowns, even though we couldn’t visit, video calls were arranged
and we felt reassured mum was safe and receiving a high level of care. As soon as you walk through the door at Ashfields, everyone is so friendly and welcoming. I can’t thank the staff at Ashfields enough and in particular the staff on Poppy Suite. Thank you for caring for mum so brilliantly.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you for your positive feedback it's an absolute pleasure.

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Review from David H (Son of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother is in Ashfields Care Home and has now stopped eating altogether, the staff have been so fantastic towards her and have done everything they can to try to get her to eat again. Nothing at all is too much trouble for the staff. I am so glad we found a care home with so much kindness
and compassion for my mother.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Hi David, thank you for your lovely kind words. Your mum is a pleasure to take care of. Here for you too if needed. From 'Forget me Not' Suite family.

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Review from Carol P (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was accepted into Ashfields Care Home on Christmas Eve 2021. Since then she has been taken great care of by the amazing staff and management at Ashfields. They are most sensitive to Mum's needs and also to my feelings and are always trying to give Mum the best care possible. I wouldn't hesitate
to recommend Ashfields to anyone.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you, Carol. Dementia is an awful illness, especially for families. Please know we are there for you as a family, as well as your lovely Mum. From the 'Forget me Not' Suite team.

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Review from Peter S (Son of Resident) published on 30 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and helpful staff, clean, pleasant rooms, calm decor, all provide reassurance of a caring and well-run establishment.

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Review from Philip O (Brother of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my sister was not in long the care and concern for us was excellent, always a smile on staff's faces. This helped in her last few days.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you Philip for your kind review. We are so happy we made a difference to your sister in her last days and hope the staff brought some comfort to her.

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Review from Philip H (Son-in-law of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find the words to express our gratitude for the kindness and care shown to my father-in-law in the final weeks of his life. All I can say is thank you from the bottom of my heart.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much it was an absolute pleasure. Your review will be shared with the staff.

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Review from Emma L (Relative of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all the staff involved with the care of our beloved. You have all made such a tragic experience so much easier knowing that he was in such good hands until he passed away. I and my partner enjoyed our visits to see him together as we felt so welcome by you all and always left
with a glimmer of hope. You are all a credit to the care home and again we cannot thank you enough for your care and kindness. You have helped us every step of the way. We even managed a glimpse of him days before he passed and we had a laugh together?

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Review from Linda W (Aunt of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very happy with the care my Aunty gets. They are always doing activities with the residents. The staff are very helpful when you ring up about anything. I would highly recommend this care home to future friends or family.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you very much for your positive comments and feedback.

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Review from Terence B (Husband of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife became a resident only recently but I am overwhelmed by the high standard of care and compassion shown by all levels of staff and administration. The home is very clean and tidy, and nothing seems to be too much trouble both for residents and visitors alike. There is a full programme of entertainment
for our loved ones to participate in if they so require, and I cannot praise Ashfields enough for caring so well for my loved one. Excellent, and thank you!

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for your positive comments. A lovely new addition to the Ashfields family.

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Review from Rachael K (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident here for end-of-life care from 14th April to the 3rd May, when he passed in his sleep. There are not enough words to describe the staff here. Their aura of calm is the first thing that hits you. Dad was in Ashfields Care Home for a very short time, yet the care he received was
that of a friend or relative, loving and caring. I have special thanks for the member of staff I had most dealings with because she was with us for Dad's last hours. She is a most special lady. The rest of the staff who dealt with Dad, thanks to all of you, you are the kindest most caring, gentle-hearted people. Thank you.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you so much for your kind words. We are very proud of the staff at Ashfields and are so very glad they made a difference to you and your family at this very sad time.

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Review from Sascha B (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

10/10 for the wonderful and caring staff. It gives us peace of mind to know that our mum is so well looked after. The home feels like walking into a boutique hotel. Fresh, clean and welcoming. Highly recommend.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you, Sascha, your mum is a pleasure to take care of and she has become a friend to many of the staff.

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Review from Karen H (Daughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my sister cannot rate this home highly enough. They looked after my mum, on the 'Forget Me Not - Dementia suite', with love and compassion all the way through to the very end. When she died, the care home let us spend our last few days with her. They fed us, cared for us and helped us in our
grieving. I would recommend this home to anyone who needs to put their loved one in care. My sister described it as a 'hidden gem'.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you, Karen. Your mum was a wonderful lady and she was a pleasure to look after. Take care of each other and hope we can meet up again.

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Review from Sarah S (Daughter of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in the home for 12 months and received amazing care, attention and nursing throughout her time. The staff really do care about the residents and I could see the love and happiness in my mum’s eyes when members of staff came in to see her. I will be forever grateful to each and every one of
them for the love and care they showed me and my family during the last few days of my mum’s life. I felt like I was with extended family and they helped me tremendously. Thank you so much every single one of you. Lots of love.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for such an amazing review, the pleasure was all ours.

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Review from Sarah L (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident here in May 2020 for palliative care. I couldn't have wished for him to spend his final months anywhere better. In his final days, I was allowed to sit with him and the staff were so supportive, along with endless cups of tea. They've also kept their residents safe through the
Covid pandemic.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you so much for your kind words. It is a tough time for everyone at the moment, we are so glad you felt we supported you through a very sad time.

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Review from Clare B (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home - fabulous caring and approachable staff and a lovely home from home feel - efficiently managed and all the family are encouraged to join in with specially organised events - would highly recommend to anyone.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you for your review, Clare, I especially like that you said 'family' because that truly is what we want all our residents, staff and residents' families to feel a part of.

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Review from Elizabeth Y (Sister of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dementia Care in the Forget Me Not Suite is really excellent. Each resident's needs are carefully acknowledged and considered in a stimulating environment. Caring, and friendly staff. My brother is looked after extremely well.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you Elizabeth for your kind words. Looking forward to seeing you again in hopefully the not too distant future.

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Review from Janet C (Daughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to hospital on 15th December after 3 falls in one day, she moved to the Forget Me Not Dementia suite in January 2021 after realising we couldn’t keep her safe at home any longer. Although we haven’t been able to visit mum yet we do get daily photos, videos and updates on the WhatsApp
family group link. Mum looks really happy again and has settled in well. So looking forward to seeing Mum again but also want to personally thank all the staff for the wonderful job they are doing and the daily activities which looks like all enjoy.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you Janet for your kind review. Yes, your mum has settled really well and is a pleasure to have in our family.

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Review from M G (Wife of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a care home for my husband was the hardest thing I have had to do, thankfully I was recommended Ashfields. After talking to staff and meeting residents my concerns were allayed. April 2020 my husband transferred to the "Forget me not Dementia Suite" greeted by an amazing Care Team who offered
comfort and patience to help him settle into this happy, friendly, safe space. Ashfields have worked tirelessly during Covid to ensure the safety of our loved ones, we have stayed connected via Whatsapp Group with messages and videos. The home itself is clean and bright the new Foyer and Reception look smart, my husband’s room is comfortable and he enjoys his meals, but it is the staff who make this home so special, I cannot thank the entire team enough for the understanding and compassion they show my husband every day, they do their utmost to meet his ever-changing needs and provide us both with continued effective support. I would not hesitate to recommend Ashfields to other families.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you for your kind words. You know we are also here for you too.

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Review from Karen P (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in the best care and place we could ever wish for. We do not have to worry about him, as we have met all the staff whilst Dad has been a resident, and they are all so kind and caring. Dad is resident in the Forget Me Not area of the care home and has been for around 18 months. He is loved
and cared for and thinks the world of the staff, as do we. Dad is so precious to us, and courtesy and respect is shown to him always. Great facilities, clean and fantastic food!

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you for your kind words Karen your dad is a pleasure to take care of.

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Review from G H (Son of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to hospital and needed to be discharged into a care setting. It was difficult at the time as due to covid you could not visit prospective care homes. Having researched online, checked CQC reports etc. I eventually spoke to an ex-work colleague who's mother was at Ashfields. Her
recommendation could not have been better. I then contacted Ashfields myself and spoke to both the manager and the dementia suite manager. Both were excellent, highly professional, caring, understanding and very reassuring. My father was eventually discharged from hospital to Ashfields and I cannot be happier with the care he receives every day from the wonderful staff there. Covid has been awful for those in care homes (staff and residents) and their loved ones who have been restricted in visiting etc. Ashfields have always taken great care to look after my father and also to keep me informed and consider my feelings as well. I highly recommend Ashfields.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you, it is a pleasure to look after your dad. He makes us smile every day with his wicked sense of humour. Always here for you too.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Ashfields Care Home is calculated as follows: ( (437 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 487 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashfields Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (6)

Meet the Team (3)

No image found

Josie Greveson

Job Title: Home Manager

Joined: 2016

Josie has a long history in the Care Industry spanning back over 30 years

No image found

Barbara Jones

Job Title: Administrator

Joined: 2007

Before working at Ashfields Care Home Barbara worked 11 years at Vic Hallams as a Secretary and 18 years at Alida Packages also as a Secretary. Barbara has worked for Ashfields Care Home for 12 years. She runs the Administration Department very successfully. Barbara has a very important role at Ashfields as she works alongside Management, Residents/Residents Families and Staff very closely.


Barbara's qualifications


NVQ Level 3 - Business Administration

Tracy

Tracy Nash

Job Title: Hospitality Manager

Joined: 2006

Tracy has worked at Ashfields for 16 years now, she started in the laundry, then cleaning and progressed on to Head of Housekeeping. Tracy now fulfills a very rewarding role as Hospitality Manager, a role which she greatly enjoys and for which she has a natural aptitude for.

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