Ashfields Care Home

34 Mansfield Road, Heanor DE75 7AQ
Review Us
9.9 131 Reviews
  • Ashfields Care Home, Heanor
Ashfields care home comprises of three suites:

Bluebell suite is a dedicated 10 bed suite providing award winning palliative care for residents entering the final phase of life or with a life limiting condition. All rooms are singe ensuite, some with shower rooms. Most have patio doors onto a garden area. The suite has its own lounge and residents kitchenette.

Daffodil Suite is a 40 bed, ground floor suite providing care to complex and non complex nursing and residential residents. All rooms are singe ensuite most having shower rooms. Many rooms open to a series of courtyards, gardens and pretty landscaped paths which provide secure and sheltered outside space for your enjoyment. . The suite has a large lounge, small lounge and restaurant.

Poppy Suite is a 26 bed suite first floor providing care to residents with residential and nursing care needs. All rooms are single ensuite shower rooms. The suite has its own dining room and lounge.

All three suites have access to the phoenix bar, coffee shop and salon.

24-hour cover is provided by a qualified, experienced and committed care team specifically recruited for their sensitivity, dedication and professional expertise in this area of care.

Chefs provide fresh home-cooked food which is nutritionally balanced; special dietary requirements can be catered for. Meals can be eaten in the restaurant, dining room, coffee shop or residents can choose to dine in their own room.

Ashfields activity team provide a variety of activities individual and within groups covering seven days per week. The home has its own minibus so residents can enjoy trips out.
Show Ashfields Care Home on the Map

Care Provided by Ashfields Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1470 – £1470
  • Self-Funded Nursing Care: £1550 – £1804
  • RESPITE Self-Funded Residential Care: £1470 – £1470
  • RESPITE Self-Funded Nursing Care: £1550 – £1804

Hairdressing and Chiropody

These prices are only a guideline, please contact Ashfields Care Home to find out the exact price for your requirements.

Contact Ashfields Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashfields Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Ashfield Care Ltd

Person in charge

  • Josephine Greveson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Also accept Local Authority funded residents with a third party top up and Continuing Care fully funded residents.
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Open house visiting policy and ask all visitors to sign the digital reception visitor's book on arrival and departure.

Parking

  • Two car parks

Ashfields Care Home Reviews (131)

9.9

Ashfields Care Home has a Review Score of 9.9 (9.864) out of 10, based on 39 reviews in the last 2 years.
Over all time Ashfields Care Home has 131 reviews.

Overall Experience
  • 117
  • 13
  • 0
  • 1
  • 0
Date Published
  • 131
  • 5
  • 9
  • 39
  • 92
Reviewer Connection to Ashfields Care Home
  • 67
  • 17
  • 10
  • 6
  • 6
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 131, showing 81-100
Review from G H (Son of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to hospital and needed to be discharged into a care setting. It was difficult at the time as due to covid you could not visit prospective care homes. Having researched online, checked CQC reports etc. I eventually spoke to an ex-work colleague who's mother was at Ashfields. Her
recommendation could not have been better. I then contacted Ashfields myself and spoke to both the manager and the dementia suite manager. Both were excellent, highly professional, caring, understanding and very reassuring. My father was eventually discharged from hospital to Ashfields and I cannot be happier with the care he receives every day from the wonderful staff there. Covid has been awful for those in care homes (staff and residents) and their loved ones who have been restricted in visiting etc. Ashfields have always taken great care to look after my father and also to keep me informed and consider my feelings as well. I highly recommend Ashfields.
Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you, it is a pleasure to look after your dad. He makes us smile every day with his wicked sense of humour. Always here for you too.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W M (Daughter of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of Ashfields Forget Me Not unit and the team could not be better. My Dad struggles to communicate but the staff work hard to meet his needs. He is treated with respect and dignity, all of the staff know him and greet him by name regardless of which area they work in. Dad was in a different
home before and we see such a difference in the care of my Dad and also in the communication we have with the team. They go above and beyond expectations. Throughout the covid restrictions, such effort has been made to enable safe visiting where possible. We would not hesitate to recommend Ashfields to anyone.
Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you for your lovely kind words. It means the world just to see the look on your dad's face when he sees you. Priceless!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah H (Daughter of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say a huge thank you to the whole team at Ashfields. Every member of the Forget Me Not Dementia team makes sure that my mum is well cared for and the daily communication is great. The past few months have been difficult but the staff have posted videos and photos of mum and other residents
having a great time. It is a real comfort to know that they are as happy as they can be - thank you Ashfields! I just wanted to note that you are amazing and without your support, Mum wouldn't be as well as she is. From the cleaners to the carers, the cooks, the management and every member of support staff keep being positive, keep smiling and keep making everyone happy! You are all fantastic and we love the dancing, singing and warm hearts that help mum. Thank you, thank you, thank you! Keep being brilliant, as you have been throughout this time! Look forward to seeing you when we can. Best wishes to all at the Amazing Ashfields!
Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you Deborah for taking the time in writing such a brilliant review. All at Ashfields are so grateful. Your mum is such a character and she certainly keeps us on our toes (in a good way) wouldn't be without her. Look forward to seeing you all soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laura O (Mother-in-law of Resident) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a fall and a stint in hospital my mother-in-law was transferred here to the Forget Me Not Dementia Suite. Our family cannot praise the place and especially the staff enough. Although we haven't been into the property due to Covid, my husband did have a visit where he stayed outside and spoke to
his mum on the phone so she could see him. We get regular updates and photos of events via a WhatsApp Family Group and if my mother-in-law needs anything then the staff pick up the phone and call. The food looks fabulous with a 4-week meal plan to view on the website, I think I'd like to move in myself! Thank you to all the staff, you all do an outstanding job under difficult circumstances at times.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for your lovely comments this means so much.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G C (Husband of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased I chose Ashfields Care Home for my wife after having a few favourable reports where she is in the dementia unit, where the management and staff have been very helpful and friendly in settling her down with their cheerful attitude and patience.
Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you Alan for your kind words.
I hope you know that we are also here for if you need us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane F (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was only in Ashfields for three and a half weeks until she passed away, but in that time she was treated with kindness, care and dignity by all the wonderful staff. When me and Dad visited Mum we were always offered meals and refreshments and treated with kindness as well.
I would recommend Ashfields
without hesitation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Friend of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Made very welcome. Offered a drink and happy to see our friend so well cared for.
Reply from Susan Buxton, Training Manager at Ashfields Care Home

Thank you so much for your kind words. Look forward to you visiting again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Y W (Daughter of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Ashfield nursing home on 03/9/2019 till 24/09/2019 when she sadly passed away.
All the staff went above and beyond to care for her and very caring towards myself and my sister. The staff was very kind and treated my mother with great respect and understanding to her final days.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Wife of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been at Ashfields Care Home for around 2 months. It is such a caring home, just like an extended family. He has server Vascular Dementia and cannot communicate well. The staff are getting to know him and look after him well. You are encouraged to visit anytime and always made to feel
welcome. So glad I found this home, as it gives you peace of mind, knowing your loved one is being well looked after.
Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you for your kind words. It is a pleasure. Your kind comments will be passed onto our wonderful staff team. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A P (Husband of Resident) published on 9 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is a resident and she seems really happy and settled. The staff are always very friendly and caring. Rooms are well furnished. It has a very pleasant garden and a very well run cafe. The food served to residents is of a high quality. The new dementia only area is well catered for in terms of
activities for residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bev D (Daughter of Resident) published on 29 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being forced into finding my mum a care home for end of life care, I visited a couple of places and realised I was going to find it difficult, that was until I found “Ashfields “. From the moment I entered the home, I knew I’d found the perfect place for My Mum.
It had a happy atmosphere it
was spotlessly clean. The staff were all very welcoming. The residents seemed happy and content.
Unfortunately, my mum didn’t experience Ashfields very long, but the way she was treated from day 1 was outstanding. The dignity, care, love and respect comes from each and every one of the hard working staff.
They go above and beyond.
I would never hesitate to recommend this lovely home to anyone who finds there self in my position
Thank you.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for your lovely comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Granddaughter of Resident) published on 11 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff and premises. Clean and comfortable. Mothers day tea presented perfectly. We couldn't ask for more for our family to enjoy Mother's day. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nataleigh S (Daughter of Resident) published on 11 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had gone into Ashfields for respite due to her having bad legs but she decided that she wanted to stay permanently. The carers are excellent and nothing is too much trouble for them. If there is anything that my mum wants and they haven't got it then they will get it in for her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine M (Daughter of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother went into Ashfields in December 2018 and passed away January 2019. Although her stay was short the staff cared for Mum and us as a family with love and care. The staff were exemplary, exceeding expectations and went far and beyond professionalism. It is not just a job for the staff who work
there, they care. The owner should be very proud of his staff, from the cleaners up to the manager. Saying thank you does not seem enough, but a very big thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Heather B (Daughter of Resident) published on 24 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
When you ‘hand over’ a precious person to someone else, a huge amount of trust is needed. I knew from the first day to the very last, Mum was going to have an amazing team beside her, making sure she would get the best of everything they could on all aspects of care.
Sometimes having to think outside
the box, to provide the high standard of care that they aspire to.
Every member of staff knew Mum so well, even on her most difficult of days, the love and determination to give that quality of life for her was paramount. Nothing was too much for anyone and if a problem occurred it was dealt with quickly, fairly and with compassion.
I always felt involved in Mum's new life and got to be her daughter again. Beautiful memories were made because the team recognise that the care they provide needs to be extended to the whole family, not just the one that is in the home.
Mum was cared for not taken care of.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine M (Daughter of Resident) published on 24 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I arranged to visit Ashfields after a personal recommendation. We did not need to look any further; our worries and concerns were allayed when we met the care home manager and her staff. We felt reassured that our mother would receive individualised care. Our mother was always cared for
with kindness respect and dignity despite her challenging behaviour. Her care plan was regularly reviewed; staff were wiling to try new strategies to promote the best possible standards of nursing care as well as offer mental and physical stimulation for her. As a health care professional of 30 years I was always impressed when the staff observed Mum's specific needs and interests. She often "helped" the administration team!
When our mother died recently, Ashfields kindly hosted us after her funeral. Staff who were not able to attend the service, came to pay their respects and share pictures and anecdotes, offering more comforting insights and reaffirmation that she was truly cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia A J (Daughter of Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been here 2 weeks now on palliative care. Everything is done to ensure that she is comfortable, although not eating or drinking if she wants something we only have to ask. The rooms are an adequate size with en-suite, lovely and warm. The staff are excellent in whatever role they perform. There's
a lovely little cafe where we can get a drink and cake.
Reply from Josie Greveson, Home Manager at Ashfields Care Home

Thank you for your lovely review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fay C (Granddaughter of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Grandmother was with Ashfield Care Home, Heanor from May 2018 until she passed away on July 3rd 2018.
The staff and nurses were 100% in giving my Grandma the best care and attention anyone could wish for a parent or grandparent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June P (Niece of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was my auntie's 100th birthday and the staff at the care home put a lot of thought and care into giving my aunt a memorable and appropriate occasion. She began the day with a bed shower and haircut. The residents gathered to sing Happy Birthday and to open her card from the queen. At lunch, they
had her favourite fish and chip meal. Afterwards, some children were invited to read some poems. In the afternoon the family gathered to spend some time with my aunt. We listened to more poems, visited by the Mayor and had a delicious tea. The staff were brilliant and did everything possible to give my aunt a wonderful day. Thank you!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanne F (Friend of Resident) published on 2 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has recently had a period of respite care at Ashfields care home after a short stay in hospital. With the care and support she has been able to return to home. She enjoyed it so much she would like to return for Christmas.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Ashfields Care Home is calculated as follows: ( (413 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 463 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashfields Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (3)

No image found

Josie Greveson

Job Title: Home Manager Joined: 2016

Josie has a long history in the Care Industry spanning back over 30 years

No image found

Barbara Jones

Job Title: Administrator Joined: 2007

Before working at Ashfields Care Home Barbara worked 11 years at Vic Hallams as a Secretary and 18 years at Alida Packages also as a Secretary. Barbara has worked for Ashfields Care Home for 12 years. She runs the Administration Department very successfully. Barbara has a very important role at Ashfields as she works alongside Management, Residents/Residents Families and Staff very closely.


Barbara's qualifications


NVQ Level 3 - Business Administration

Tracy

Tracy Nash

Job Title: Hospitality Manager Joined: 2006

Tracy has worked at Ashfields for 16 years now, she started in the laundry, then cleaning and progressed on to Head of Housekeeping. Tracy now fulfills a very rewarding role as Hospitality Manager, a role which she greatly enjoys and for which she has a natural aptitude for.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashfields Care Home to verify any information. View our terms and conditions. Ashfields Care Home has an Enhanced Service - more info.