Ashfields Care Home

34 Mansfield Road, Heanor DE75 7AQ
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9.9 130 Reviews
  • Ashfields Care Home, Heanor
Ashfields care home comprises of three suites:

Bluebell suite is a dedicated 10 bed suite providing award winning palliative care for residents entering the final phase of life or with a life limiting condition. All rooms are singe ensuite, some with shower rooms. Most have patio doors onto a garden area. The suite has its own lounge and residents kitchenette.

Daffodil Suite is a 40 bed, ground floor suite providing care to complex and non complex nursing and residential residents. All rooms are singe ensuite most having shower rooms. Many rooms open to a series of courtyards, gardens and pretty landscaped paths which provide secure and sheltered outside space for your enjoyment. . The suite has a large lounge, small lounge and restaurant.

Poppy Suite is a 26 bed suite first floor providing care to residents with residential and nursing care needs. All rooms are single ensuite shower rooms. The suite has its own dining room and lounge.

All three suites have access to the phoenix bar, coffee shop and salon.

24-hour cover is provided by a qualified, experienced and committed care team specifically recruited for their sensitivity, dedication and professional expertise in this area of care.

Chefs provide fresh home-cooked food which is nutritionally balanced; special dietary requirements can be catered for. Meals can be eaten in the restaurant, dining room, coffee shop or residents can choose to dine in their own room.

Ashfields activity team provide a variety of activities individual and within groups covering seven days per week. The home has its own minibus so residents can enjoy trips out.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1470 – £1470
  • Self-Funded Residential Dementia Care: £1300 – £1300
  • Self-Funded Nursing Care: £1550 – £1804
  • Self-Funded Nursing Dementia Care: £1450 – £1669
  • RESPITE Self-Funded Residential Care: £1470 – £1470
  • RESPITE Self-Funded Nursing Care: £1550 – £1804

Hairdressing and Chiropody

These prices are only a guideline, please contact Ashfields Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Ashfield Care Ltd

Person in charge

  • Josephine Greveson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Also accept Local Authority funded residents with a third party top up and Continuing Care fully funded residents.
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (40)

Visiting

  • Open house visiting policy and ask all visitors to sign the digital reception visitor's book on arrival and departure.

Parking

  • Two car parks

Ashfields Care Home Reviews (130)

Total of 130, showing 101-120
9.9

Ashfields Care Home has a Review Score of 9.9 (9.871) out of 10, based on 41 reviews in the last 2 years. Over all time Ashfields Care Home has 130 reviews.

Overall Experience

  • 116
  • 13
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Date Published

130
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Review from Linda S (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was transferred from hospital to Ashfields for palliative care, unfortunately, he was only there a few days before he sadly passed away. He was treated with great dignity and care by a very dedicated team of nursing staff and carers, nothing was too much trouble. Family that visited him were also
treated with much compassion and understanding. Ashfields is a very clean and bright place, the individual bedrooms were light and airy.

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Review from C B (Relative of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting relatives and friends in this home for over seven years and found everyone and the care very good. So much so that I recommended this place often and I myself feel at home when visiting and would ask to stay here if it becomes necessary.

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Review from Tim S (Husband of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the professional and compassionate care my wife and I received during her terminal care at Ashfields Care Home.


Great support from a very caring team.

Reply from Josie Greveson, Home Manager at Ashfields Care Home

Thank you for your review and positive comments.

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Review from Liz C (Daughter of Resident) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had 3 relatives resident at Ashfields, my Mother and Father-in-law and my Dad. We moved Dad to Ashfields having seen the excellent care for my in-laws. The Nursing and care staff were wonderful and looked after all three with dignity, patience, care and compassion, that I haven’t experienced
anywhere else. Nothing was ever too much trouble, even if they were busy. They took the time to get to know each of them personally and always wanted the best for them. The activity coordinators are brilliant, putting so much energy and enthusiasm into creating activities that are relevant, imaginative and appropriate to the Residents. The staff cared for us as relatives too, particularly during their end of life care. It made a difficult time so much easier. The Manager and the office staff are all just as involved with the residents as the carers, which made it feel like you were part of a family. Ashfields is a unique and very special care home which I would highly recommend.

Reply from Josie Greveson, Home Manager at Ashfields Care Home

Thank you so much for your fantastic comments it's been an absolute pleasure.

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Review from Jayne H (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father had a fall in another home resulting in him going into hospital with a fracture. He had a number of serious illnesses. We were told dad had limited time left and was told that we needed to find a nursing home. By word of mouth, we were told about Ashfields Care Home. This nursing home took
in dad and thank god they did. We did not want him going back to the previous home. From day one this home was warm, friendly and all the staff are warm and friendly. We just wish dad had been there from April 2017. This nursing home should be a flagship to CQC.

Reply from Barbara Jones, Administrator at Ashfields Care Home

Thank you so much for your wonderful review, Jayne. We think we are a special home, but it is always nice to have it confirmed by someone like yourself, then we know we are getting things right for all our lovely residents. Please come and see us anytime.

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Review from Melissa (Granddaughter of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough; the care, love and attention they gave my Grandma was so special.
In her final days they helped us so much, emotionally and physically, they couldn’t do enough for us.
I would highly recommend Ashfields to anyone looking to put their loved ones in a trusted place...I
cannot thank them enough for their amazing care and warmth.

Reply from Barbara Jones, Administrator at Ashfields Care Home

Thank you so much for your lovely review. It was a pleasure caring for your Grandma. Everyone will miss your Grandma and your family so much.

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Review from Laura R (Friend of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor to the home the care is excellent and there is nothing too much trouble for the staff. There are activities 7 days per week. The home is presented to a high standard with no smells. The hospitality is second to none. The residents are loved it is like one happy family.

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Review from L P (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is at Ashfields Care Home. He is treated very well. The rooms are bright and clean. The staff and management are very kind and helpful. The care home has two nurses on duty each day, plus several care workers and cleaners. I would recommend this care home. The standard is excellent.

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Review from Elaine C (Daughter of Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Ashfields Care Home for end of life care. She was treated with dignity, kindness and great care by all the staff, nurses, carers, cleaners and management alike.


The activities were suitable for the residents and many involved visitors which were good fun as the period covered Christmas

and New Year.

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Review from Julie S (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and care staff provide is excellent.
The short time my dad was there made his last few days while on palliative care very comfortable in lovely surroundings.
Therefore many thanks to the staff who looked after our father.

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Review from Denice L (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all staff involved in the care of my mother during her final months of life. I would especially like to thank everyone for the care she received during the last week of life. We were both looked after by all concerned. I was made to feel not just welcome but like family at this
very difficult time.


My mum was not just cared for she was cared about and loved by the staff. We could not have received better care anywhere else. From housekeeping staff, kitchen staff, carers, nurses and management, nothing was too much trouble. This really is an incredible home, full of love and care for everyone who needs it.

Reply from Josie Greveson, Home Manager at Ashfields Care Home

It was an absolute pleasure thanks for such a fantastic commendation

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Review from Sam W (Friend of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashfields Care Home has got to be one of the best. My Grandad has received nothing but love, care and attention during the last weeks of his life.

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Review from Paul (Son of Resident) published on 29 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care home with a pleasant atmosphere, staff and management will always address any concerns and are pleasant with residents and staff. There are some excellent/enthusiastic staff who will go the extra mile in support of the residents.

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Review from David and Susan (Son of Resident) published on 2 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Ashfields Care Home in July 2015 and although she has to be fed and is hoisted out of bed for only one hour per day for dinner, the very professional care staff understand mums needs and keep her comfortable and contented. She qualifies for 24-hour nursing care and the resident nurses are
thoroughly professional. In the 2 1/2 years, of residents, virtually bed bound, she has never had a bed sore testimony again to the care administered. There are daily activities and entertainment for those who unlike mum can participate. A tablet electronic flagging system for 24-hour routine care, and new nurse call system, are excellent. You never encounter an unpleasant odour which is testimony to the cleaning staff. The food is excellent, the management and staff are always willing to answer any queries we may have and there are regular resident and relative meetings which are held by the home manager who informs on any developments either presently or due in the future.

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Review from Paul B (Son of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a long-term resident at Ashfields and has been well looked after during her stay, the care provided has been excellent especially under the management of the current owner.

Reply from Susan Buxton, Training Manager at Ashfields Care Home

Thank you for your kind words. Your mum will have been with us 11 years in January and she is and always has been a pleasure to care for.

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Review from Joanne K (Daughter of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was cared for at Ashfields in the last 6 months of his life. We were reluctant and fearful of placing him in a care home, but Ashfields surpassed our expectations. This is a clean, well equipped, pleasantly furnished, characterful home, but its main strength is the wonderful staff. They really
have hearts of gold, and treated my Dad as an individual, even though over time it became difficult for him to communicate with them. They also took care of my mum, who visited daily, and found it increasingly distressing to witness my father's decline. The activity co-ordinators put on lovely events and work so hard to make it feel like a real community- the elderly residents are kept clean and comfortable and seem at home there. I would not hesitate to recommend Ashfields.

Reply from Josie Greveson, Home Manager at Ashfields Care Home

Thank you so much for the fantastic review.

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Review from Roy P (Respite Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and caring. Nothing is too much trouble, they will talk with you when they have time. During the short time I was there, great care was taken of my well-being, all staff were ready to help if asked.


I had great care taken over my meals. I live on my own but have family

who help me. If I ever required care, I would try my very best to get into Ashfields Care Home Heanor. I think it is a great place and all the staff are brilliant.

Reply from Josie Greveson, Home Manager at Ashfields Care Home

It was a pleasure having you and we would love to have you back anytime.

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Review from Joyce D (Daughter of Resident) published on 6 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited, the door was opened promptly. The staff were professional, efficient, caring, and helpful. Everywhere was exceptionally clean and fresh. All residents appeared to be very happy and contented.

Reply from Josie Greveson, Home Manager at Ashfields Care Home

We loved having you!

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Review from T B (Son of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival with my mother, it seemed that everyone knew her name. Many of the staff knew my name! During what turned out to be mum's final few weeks, all the staff were professional and cared for her well, in a timely manner. Several of the staff were exemplary. My queries were dealt with much more
promptly than I expected. I noticed an eye for detail extended throughout the home. Mum was never going to be entirely happy in a care home environment but I don't believe her experience could have been significantly bettered.

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Review from Keith W (Son of Resident) published on 4 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to all at Ashfields for caring for our mother during the last 3 years of her life.


The care at Ashfields was loving and warm, with an outstanding level of professional skill, particularly in her final days. I do believe that she could not have had better care. Initially, she

was very disappointed to lose her independence and her early months in care were not easy. It is a great tribute to all at Ashfields that she settled in so well to spend her final years in peace and comfort.

Reply from Josie Greveson, Home Manager at Ashfields Care Home

Thank you so much for your kind words they mean a lot to all the staff at Ashfields.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Ashfields Care Home is calculated as follows: ( (437 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 487 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashfields Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (3)

No image found

Josie Greveson

Job Title: Home Manager

Joined: 2016

Josie has a long history in the Care Industry spanning back over 30 years

No image found

Barbara Jones

Job Title: Administrator

Joined: 2007

Before working at Ashfields Care Home Barbara worked 11 years at Vic Hallams as a Secretary and 18 years at Alida Packages also as a Secretary. Barbara has worked for Ashfields Care Home for 12 years. She runs the Administration Department very successfully. Barbara has a very important role at Ashfields as she works alongside Management, Residents/Residents Families and Staff very closely.


Barbara's qualifications


NVQ Level 3 - Business Administration

Tracy

Tracy Nash

Job Title: Hospitality Manager

Joined: 2006

Tracy has worked at Ashfields for 16 years now, she started in the laundry, then cleaning and progressed on to Head of Housekeeping. Tracy now fulfills a very rewarding role as Hospitality Manager, a role which she greatly enjoys and for which she has a natural aptitude for.

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