Ashfields Care Home

34 Mansfield Road, Heanor DE75 7AQ
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9.9 131 Reviews
  • Ashfields Care Home, Heanor
Ashfields care home comprises of three suites:

Bluebell suite is a dedicated 10 bed suite providing award winning palliative care for residents entering the final phase of life or with a life limiting condition. All rooms are singe ensuite, some with shower rooms. Most have patio doors onto a garden area. The suite has its own lounge and residents kitchenette.

Daffodil Suite is a 40 bed, ground floor suite providing care to complex and non complex nursing and residential residents. All rooms are singe ensuite most having shower rooms. Many rooms open to a series of courtyards, gardens and pretty landscaped paths which provide secure and sheltered outside space for your enjoyment. . The suite has a large lounge, small lounge and restaurant.

Poppy Suite is a 26 bed suite first floor providing care to residents with residential and nursing care needs. All rooms are single ensuite shower rooms. The suite has its own dining room and lounge.

All three suites have access to the phoenix bar, coffee shop and salon.

24-hour cover is provided by a qualified, experienced and committed care team specifically recruited for their sensitivity, dedication and professional expertise in this area of care.

Chefs provide fresh home-cooked food which is nutritionally balanced; special dietary requirements can be catered for. Meals can be eaten in the restaurant, dining room, coffee shop or residents can choose to dine in their own room.

Ashfields activity team provide a variety of activities individual and within groups covering seven days per week. The home has its own minibus so residents can enjoy trips out.
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Care Provided by Ashfields Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1470 – £1470
  • Self-Funded Nursing Care: £1550 – £1804
  • RESPITE Self-Funded Residential Care: £1470 – £1470
  • RESPITE Self-Funded Nursing Care: £1550 – £1804

Hairdressing and Chiropody

These prices are only a guideline, please contact Ashfields Care Home to find out the exact price for your requirements.

Contact Ashfields Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashfields Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Ashfield Care Ltd

Person in charge

  • Josephine Greveson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Also accept Local Authority funded residents with a third party top up and Continuing Care fully funded residents.
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Open house visiting policy and ask all visitors to sign the digital reception visitor's book on arrival and departure.

Parking

  • Two car parks

Ashfields Care Home Reviews (131)

9.9

Ashfields Care Home has a Review Score of 9.9 (9.864) out of 10, based on 39 reviews in the last 2 years.
Over all time Ashfields Care Home has 131 reviews.

Overall Experience
  • 117
  • 13
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  • 1
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Date Published
  • 131
  • 5
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  • 39
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Reviewer Connection to Ashfields Care Home
  • 67
  • 17
  • 10
  • 6
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  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 131, showing 121-131
Review from Keith W (Son of Resident) published on 4 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very grateful to all at Ashfields for caring for our mother during the last 3 years of her life.


The care at Ashfields was loving and warm, with an outstanding level of professional skill, particularly in her final days. I do believe that she could not have had better care. Initially, she

was very disappointed to lose her independence and her early months in care were not easy. It is a great tribute to all at Ashfields that she settled in so well to spend her final years in peace and comfort.
Reply from Josie Greveson, Home Manager at Ashfields Care Home

Thank you so much for your kind words they mean a lot to all the staff at Ashfields.

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Review from P H (Daughter of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident at Ashfields Care Home for the last 7 months of her life. Her care was excellent, always being reviewed and updated to her changing needs. The home uses electronic notes, each member of staff has a hand held device to update as they administer care. This is an amazing tool which
can show instantly what the resident has eaten, drank etc. I feel Ashfields Care Home is professional in all aspects of care and management of residents and their families.
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Review from David W (Partner of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone looks after my wife as if it was their own family. They made the room like it was home. They asked every visitor if they would like a drink or anything else. The care was first class and made certain my wife was comfortable and had everything she asked for. The staff did not moan about anything
they were asked to do. An excellent nursing home.
Reply from Josie Greveson, Home Manager at Ashfields Care Home

Thank you so much for your positive comments it was a pleasure to look after your wife in the last days of her life.

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Review from D S (Daughter of Resident) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of Ashfields Care Home has been very good and myself and friends together with family members have nothing but praise for the dedicated staff. Ashfields is very welcoming and has a homely atmosphere. The rooms are cleaned are decorated to a high standard. The courtyard gardens and main
entrance gardens are maintained at this time of the year are full of colour and have plenty of secluded seating area. Plenty of activities are run throughout the week attended by residents on a voluntary basis.
Ashfields is a little community into which dad settled very well.
Reply from Josie Greveson, Home Manager at Ashfields Care Home

Thank you for your positive comments

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Review from Liz G (Power of Attorney of Resident) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashfields is always clean, there are no odours associated with some care homes. The staff pop in to check on residents regularly and always offer tea/coffee.
I always recommend Ashfields if asked by my clients, as the standards and staff always fo the extra mile to ensure residents are comfortable
and cared for.
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Review from J S (Husband of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team of carers who look after my wife are excellent - patient and understanding, clearly dedicated to their residents and willing to "go the extra mile" for the residents and families.
Management techniques are modern and made use of digital/computerised systems of recording and back-up. Releasing
my wife into care was difficult, but I now accept that I cannot complete with the care and attention she is receiving at Ashfields.
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Review from Ruth C (Daughter-in-law of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father-in-law was bed bound. He could hardly talk due to throat cancer in the 90's, he had a brain tumour which was growing rapidly but inoperable and also prostate cancer. He was checked on every two hours, he was assisted with meals and drinks and he loved coca cola!
The home was a lovely place,
they were very welcoming to us, always had a smile, very kind to me, offering drinks and sandwiches. Towards the end of his life, they had someone in the room with him until we got there. He has been in several homes but this was the best by a mile.
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Review from Trevor (Husband of Resident) published on 20 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashfields is excellent. I couldn't find a better place for my wife, The staff look after her very well and they look after me when I visit. I have a cup of tea as soon as I arrive. My wife received high quality care and is very happy. If my wife is having a bad night the carers sit with her and comfort
her. When I was ill for 3 months, the home arranged for my wife to ring me on a regular basis.
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Review from Pam B (Daughter of Resident) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has received very good care and the staff have been very helpful attentive and welcoming. The only criticisms I would wish to declare is that on one particular Sunday the care home was very understaffed and Ashfields Care Home mother had buzzed several times for toileting. This also happened
a couple of times in the week and although my mother should be non weight bearing on her plastered ankle, she made an attempt to go to the toilet herself, unable to wait any longer.
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Review from E C (Daughter of Resident) published on 8 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
You have helped my mum so much in these last few moments of her life. The house is beautiful, the staff attentive. They made us feel welcome to spend as much time with mum as we needed, even during the night.
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Review from Patricia P (Daughter of Resident) published on 23 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since mum has moved into Ashfields she has been well taken care of and her health has improved greatly. The staff are excellent and really friendly, they always take time to chat and listen to mum when she is in need of company or help. The meals are good and the residents can go to the dining room
or have it served in their rooms if they prefer. The activities co-ordinator is really excellent, and organises plenty of games and activities to stimulate their interest. I would recommend Ashfields to anyone for care for any member of the family.
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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Ashfields Care Home is calculated as follows: ( (413 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 463 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashfields Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

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Josie Greveson

Job Title: Home Manager Joined: 2016

Josie has a long history in the Care Industry spanning back over 30 years

No image found

Barbara Jones

Job Title: Administrator Joined: 2007

Before working at Ashfields Care Home Barbara worked 11 years at Vic Hallams as a Secretary and 18 years at Alida Packages also as a Secretary. Barbara has worked for Ashfields Care Home for 12 years. She runs the Administration Department very successfully. Barbara has a very important role at Ashfields as she works alongside Management, Residents/Residents Families and Staff very closely.


Barbara's qualifications


NVQ Level 3 - Business Administration

Tracy

Tracy Nash

Job Title: Hospitality Manager Joined: 2006

Tracy has worked at Ashfields for 16 years now, she started in the laundry, then cleaning and progressed on to Head of Housekeeping. Tracy now fulfills a very rewarding role as Hospitality Manager, a role which she greatly enjoys and for which she has a natural aptitude for.

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