Ashfields Care Home

34 Mansfield Road, Heanor DE75 7AQ
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9.9 131 Reviews
  • Ashfields Care Home, Heanor
Ashfields care home comprises of three suites:

Bluebell suite is a dedicated 10 bed suite providing award winning palliative care for residents entering the final phase of life or with a life limiting condition. All rooms are singe ensuite, some with shower rooms. Most have patio doors onto a garden area. The suite has its own lounge and residents kitchenette.

Daffodil Suite is a 40 bed, ground floor suite providing care to complex and non complex nursing and residential residents. All rooms are singe ensuite most having shower rooms. Many rooms open to a series of courtyards, gardens and pretty landscaped paths which provide secure and sheltered outside space for your enjoyment. . The suite has a large lounge, small lounge and restaurant.

Poppy Suite is a 26 bed suite first floor providing care to residents with residential and nursing care needs. All rooms are single ensuite shower rooms. The suite has its own dining room and lounge.

All three suites have access to the phoenix bar, coffee shop and salon.

24-hour cover is provided by a qualified, experienced and committed care team specifically recruited for their sensitivity, dedication and professional expertise in this area of care.

Chefs provide fresh home-cooked food which is nutritionally balanced; special dietary requirements can be catered for. Meals can be eaten in the restaurant, dining room, coffee shop or residents can choose to dine in their own room.

Ashfields activity team provide a variety of activities individual and within groups covering seven days per week. The home has its own minibus so residents can enjoy trips out.
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Care Provided by Ashfields Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1470 – £1470
  • Self-Funded Nursing Care: £1550 – £1804
  • RESPITE Self-Funded Residential Care: £1470 – £1470
  • RESPITE Self-Funded Nursing Care: £1550 – £1804

Hairdressing and Chiropody

These prices are only a guideline, please contact Ashfields Care Home to find out the exact price for your requirements.

Contact Ashfields Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashfields Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Ashfield Care Ltd

Person in charge

  • Josephine Greveson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Also accept Local Authority funded residents with a third party top up and Continuing Care fully funded residents.
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Open house visiting policy and ask all visitors to sign the digital reception visitor's book on arrival and departure.

Parking

  • Two car parks

Ashfields Care Home Reviews (131)

9.9

Ashfields Care Home has a Review Score of 9.9 (9.864) out of 10, based on 39 reviews in the last 2 years.
Over all time Ashfields Care Home has 131 reviews.

Overall Experience
  • 117
  • 13
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Date Published
  • 131
  • 5
  • 9
  • 39
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Reviewer Connection to Ashfields Care Home
  • 67
  • 17
  • 10
  • 6
  • 6
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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  • 1
Total of 131, showing 21-40
Review from Ann M (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've recently submitted a review regarding Ashfields Care Home and was on the site catching up to see if published! To my horror, I came across a very different opinion on Ashfields!
I realise people see different things through different eyes and with different attitudes but would like to reassure
people that this is certainly not what I have witnessed throughout the last 3 years my Mother has been a resident. Every possible care has been taken with my soon-to-be 97-year-old Mother, she has never ever been needlessly medicated, and never ever been left to be sad or lonely, believe me, my Mum hasn't always agreed with being in a Care Home but the staff took everything in their stride and supported Mum through some difficult times! She isn't well at the moment but with the excellent care given to her, I'm sure she will make that 97th birthday.
If you are considering Ashfields to care for you're loved one, make a visit and you will see what genuine, generous, kind people work there!
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for such a great review. We always try our best for the residents and as the Home Manager, I am very proud of the Forget Me Not team who genuinely do care and will always go above and beyond for the residents.

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Review from Karen S (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashfields is like one big family, all the staff are welcoming, kind, and care about the residents nothing is too much trouble for them.
The food always looks delicious and nutritious, I have always found the home spotless and clean from the reception to the resident's bedrooms. Ashfields has an activities
rota so the residents don't get bored or they can go to the cafe or bar.
I think it's one of the best care homes from my experience and I am so pleased and grateful my dad was able to get a place there. I couldn't have wished for better.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for your wonderful compliments. Well done team Poppy.

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Review from S O (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first experience of Ashfields Care Home was when my mother needed end-of-life care in 2021. She had Alzheimer's and terminal cancer. The care she received was second to none. She was treated with great dignity and respect even in death. I will never forget that. So when Father could no longer be
cared for at home Ashfields, Forget Me Not suite was on my list to visit.
My first impression of visiting in January 2024 was that of a place full of life and activity. All the staff is warm, friendly, and welcoming. The care he receives is exceptional. I know I could not care for him as well as they do. He has easy access to health services which are much harder to access in the community. His physical health is monitored constantly and any concerns are acted upon rapidly. He enjoys the activities that are provided both morning and afternoon, I have seen him dancing and singing, something I have never seen before. He has grown very fond of the staff and appreciates their support.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you for the lovely review. Well done team forget me not.

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Review from L B (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I fell upon Ashfields by chance whilst looking for a Nursing Home for my mum. She had been placed in a place, can't call it a home, by the hospital on discharge. What a place, but that's another story. Just no comparison whatsoever to Ashfields. It is a Home away from home. My mum is a difficult resident
but she is shown love and affection, she is cared for and her needs are met. She has never been overmedicated to keep her behaviours under control, in fact, the opposite, they will not dose mum up to keep her behaviours under control. I am kept informed of all the changes to her medications, care, and illnesses, and asked my opinions. Mum has been at 3 years at Ashfields and they have been brilliant, she is still a difficult resident but they have persevered with her and some progress can be seen. I can't thank them enough. Thank you from the bottom of my heart Ashfields.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you for the wonderful review - well done Team Forget Me Not.

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Review from Andrea A (Daughter of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Ashfields for about a year now and it's amazing.
The staff go above and beyond for the residents and you can genuinely feel how much they love, care for and respect our precious relatives.
There is always someone there to talk to as they are lovely people. The facilities are second
to none and I can't recommend it highly enough.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for a great review, the staff will be over whelmed with your compliments.

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Review from J J (Wife of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Forget Me Not Suite, dementia unit for nearly 5 years. He is looked after so well, he is always looking smart, clean, and shaved. They do regular entertainment for the residents and involve them with games. The carers are absolutely great, nothing is too much for them, they are
great with us, the relatives, myself, and my daughters and would not have him anywhere else than in Ashfields Care Home.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks, your husband and your family are a wonderful part of Ashfield's family. 5 years wow time flies.

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Review from D M (Daughter of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Mum became a resident in March 2022. Whilst she was never a happy resident because of her Alzheimers she was well cared for and the staff were lovely on Poppy. Alzheimer's started to progress, and she was transferred to Forget Me Not the Dementia suite. Some of the staff are very caring. Things started
to go wrong. We felt we needed to have very regular conversations about infections, behaviour and drugs. The staff appeared to be helpful. It came to a point when we thought we were losing mum. They decided they couldn't cope. It was recommended that she be moved. The move was arranged, they couldn't have cared less. They packed up other possessions and missed some of mum's. They never once asked how she was in the following couple of days and within two hours removed us from social media.
She arrived at her new home, she perked up, it looked like they were giving her too many drugs to keep her calm at Ashfields. She stayed on minimal drugs and calmer until she passed away in May 2024.
Reply from Josephine Greveson, Manager at Ashfields Care Home

I am so sorry to hear of your mums' passing. As you say your mum was never happy in a care home, as her illness progressed so did her distressed behaviours these impacted on other residents, some sustained injuries. Despite trying lots of things and involving multiple professionals she was assessed by CMHT and needed a specialist placement. This was disappointing as in the 8 years I have managed Ashfields your mum was only the 2nd resident we have not been able to meet the needs of. As for 'we could not care less' we bought a leaving gift and the staff were in tears, as a family, you did not see this as no one could be bothered to escort her, you just sent a taxi. Due to data protection we always remove people from the family WhatsApp group once a resident is no longer with us. We never give residents too many drugs we are governed by NICE guidelines and can only administer prescribed drugs we work closely with our health professionals always looking at alternative ways of delivering care.

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Review from H H (Daughter of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On my first visit to Ashfields in February I cried it has such a welcoming environment and friendly staff throughout.
The Forget Me Not team cannot be praised enough. The transition into full-time care for Mum was made so much easier by their warmth to our family, obvious dedication and support to
individual's needs within a well-supervised and managed unit. 6 months on Mum has improved in so many ways and thanks to them all she is happy settled and safe. We have all made new friends and I know the 24/7 care with hugs and a smile confirms that Ashfields is the right choice.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much we always try to make a difference but to be told in this way is so heartwarming

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Review from Isabel B (Daughter of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's been at Ashfields specialist dementia wing (Forgot me not) since April this year. Our welcome to the home couldn't have been warmer. The environment is clean and fresh and well decorated. Her room is small but it's nicely decorated and has a door leading directly into the garden, which makes
it perfect for my mum who needs that feeling of escape to the outdoors. The staff seem genuinely caring of the residents. The diary of activities is endless, which is so important for people with dementia. A day doesn't go by where they haven't organised some form of celebration, games, dancing, baking or general fun! My mum's condition is such that she is confused and distressed a lot of the time and doesn't want to partake in any activities. The carers and leadership team have shown so much concern and have closely monitored her condition, adapting her meds, adapting their approach to her and finding 121 activities to suit her. I feel we landed on gold when we found this place.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for such an amazing review we cannot thank you enough

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Review from Alison B (Daughter of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we walked into Ashfields when looking for dementia care for my mum, I just knew that was where I wanted her to be.
The staff are always so warm and welcoming - there is always a smile and a hello from everyone you meet.
It really is a proper home from home and nothing is too much
trouble. My mum is on the Forget-Me-Not dementia suite and the staff really, really care. The residents are treated with such tenderness and respect and it's just like one big family. My mum isn't really aware of what's going on around her but she has a different stimulus every day, which she joins in with and she always has a smile on her face, as evidenced by the photos posted in the family group chat. Even though her memory is poor, her face lights up when she sees any of the staff, so it's clear how comfortable and safe she feels.
I cannot praise Ashfields enough. It's so heartwarming to be in the building. I can't thank them enough for looking after my mum so well.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for the fabulous review the pleasure is all ours.

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Review from Yvonne T (Daughter of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived at Ashfields on the Forget Me Not Suite on the 17th of July. I know it's only been two weeks but in that time I have seen a big difference in my mum, she's looking really content, healthy and she's really enjoying her meals now. The staff are absolutely amazing and I couldn't have wished
for a better place for Mum. Thank you Ashfields.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks I am sure she will go from strength to strength

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Review from Valerie M (Wife of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say, excellent care home.
Management very good, always there if you need advice.
Care with dignity and compassion - looked after with care.
My husband has been there for nearly three years.
All staff very good and helpful.
Wouldn't want him anywhere else.
Very satisfied.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks so much; the pleasure is all ours.

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Review from Pat B (Sister of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister received the best care I could have wished for in her final days. The staff on the Daffodil Suite was absolutely amazing and always went above and beyond. I would highly recommend this care home to anyone.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Hi Pat the pleasure was all ours. Well done team Daffodil.

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Review from C F (Wife of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A home of smiles. Warm and welcoming. The carers and everybody working there are just wonderful, special people. Lots of entertainment and activities to keep residents stimulated and active, also lots of hugs and love. After a visit to my husband, I feel content to know that he is in very good hands.
A happy care home, it feels like an extended family.
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Review from S C (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashfield Care Home is excellent, cannot fault anything at all. The staff are all lovely and cannot do enough for mum. As someone having to put their mum into care, I can't street enough how much it means to find such a safe and caring place. 5 Stars all round.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for taking the time to review, the pleasure is all ours.

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Review from L C (Granddaughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really impressed with both the staff and the facilities at Ashfields. Gave my grandmother dignity and comfort in a time when she would have otherwise struggled greatly.
Staff go above and beyond to provide a caring bedside manner, and make family feel welcome at all times.
The facilities are so clean
that my grandfather remarked he could eat his dinner off the toilet when visiting, and the coffee shop and bar area are a wonderful addition.
The care staff are friendly, and approachable and keep you in the loop, management has been amazing in explaining everything to us, the cleaning staff keep the place smelling and looking fantastic and the kitchen staff provide top quality food far above other places we've tried. Plus the activities on offer a wealth of amusement.
It really does have such a pleasant and welcoming mood and I thank the staff heartily for their continued efforts.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for your amazing review well done team Daffodil.

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Review from Jane D (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident for 4 years. The care home is beautiful and clean with lovely friendly and caring staff. They have home-cooked food every day from a very clean kitchen. There are always lots of activities for residents to keep them happy and busy. Dad is always clean and well-groomed. I would
be happy to be a resident myself, it is home from home. His room is well-equipped and always clean and tidy.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for such an amazing review well done team forget me not.

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Review from Jenny R (Wife of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Ashfields Care Home since July and is very happy there. I feel confident that he is being so well looked after in a place where he is safe. All the staff in the Dementia Suite are always so helpful and caring.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for taking the time to review. Well done Dementia Suite.

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Review from Craig A (Son of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Ashfields Care Home for the last two months and I couldn’t be happier that she is there after a worrying time trying to find the right place for my mum. The staff are fantastic and at last, I have no worries about the care my mum is receiving. Everything is spotless, the moment you
walk in the door everyone is so friendly and really feels like a family unit. The care and patience my mum receives is second to none and I can finally sleep at night knowing she is receiving five-star care.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you for your kind words and positive review.

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Review from Mariea W (Wife of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has dementia and was transferred to Ashfields Care home recently. I have been amazed at how he has settled. This is all due to the love and care of the staff. You can tell as soon as you walk into the home that it is warm and welcoming. I particularly appreciated the messaging group’s 50
or so pictures of the residents enjoying singing and dancing. My husband is very new to the Ashfields family but he was up there dancing and singing. It was so lovely to see. Thank you all very much.
Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you for your fabulous reveiw, welcome to Ashfields forget-me-not family.

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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Ashfields Care Home is calculated as follows: ( (413 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 463 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashfields Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

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Josie Greveson

Job Title: Home Manager Joined: 2016

Josie has a long history in the Care Industry spanning back over 30 years

No image found

Barbara Jones

Job Title: Administrator Joined: 2007

Before working at Ashfields Care Home Barbara worked 11 years at Vic Hallams as a Secretary and 18 years at Alida Packages also as a Secretary. Barbara has worked for Ashfields Care Home for 12 years. She runs the Administration Department very successfully. Barbara has a very important role at Ashfields as she works alongside Management, Residents/Residents Families and Staff very closely.


Barbara's qualifications


NVQ Level 3 - Business Administration

Tracy

Tracy Nash

Job Title: Hospitality Manager Joined: 2006

Tracy has worked at Ashfields for 16 years now, she started in the laundry, then cleaning and progressed on to Head of Housekeeping. Tracy now fulfills a very rewarding role as Hospitality Manager, a role which she greatly enjoys and for which she has a natural aptitude for.

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