Park Avenue, Shirebrook, Mansfield NG20 8JW
Group: Derbyshire County Council
Person in charge: Susan Elsden (Manager)
Local Authority / Social Services: Derbyshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Local Authority Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Old Age
Single Rooms: 40
Latest Care Quality Commission* Report on New Bassett House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
New Bassett House Care Home has a Review Score of 1.2 (1.167)
The Review Score of 1.2 (maximum of 10) for New Bassett House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.2 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for New Bassett House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 1.167 for New Bassett House Care Home is calculated as follows: ( (1 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 12 Ratings = 1.167
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for New Bassett House Care Home is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 0 Reviews ÷ 8 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Paul D (Son of Resident) on Monday 26 October 2015. Relates to October 2015.
My father was referred to Basset House after suffering from a chest infection, he wasn't offered any alternative or was any explanation forthcoming about his options.
Contact with Basset house is impossible, they simply do not answer the telephone and any other form of communication is simply not an option. Once only once have I managed to talk to a member of staff who was very helpful but for the last three days despite leaving messages and demanding a situational assessment have received absolutely no communication, sorry but when you live so far away this is simply not acceptable.
How likely would you be to recommend New Bassett House Care Home? Extremely Unlikely
Overall Standard: Very Poor
Facilities: Very Poor
Care / Support: Very Poor
Cleanliness: Very Poor
Treated with Dignity: Satisfactory
Food & Drink: Very Poor
Staff: Very Poor
Activities: Very Poor
Management: Very Poor
Safety / Security: Very Poor
Rooms: Very Poor
Value for Money: Very Poor
There are currently no awards/recognitions posted yet for New Bassett House Care Home
There are currently no Care Home Idol entrants who have performed at New Bassett House Care Home