Group: White Doves Residential Homes Ltd
Person in charge: Chris Hanrahan (Manager)
Local Authority / Social Services: Derby City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Single Rooms: 16
Shared Rooms: 3
Rooms with ensuite WC: 8
Weekly Charges Guide: Personal Care Single £380 – £425 , Personal Care Shared (per person) from £380 (These prices are only a guideline, please contact Southover to find out the exact price for your requirements.)
Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Southover: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8 (maximum of 10) for Southover is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Southover in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.818 for Southover is calculated as follows: ( (9 Excellents x 5) + (2 Goods x 4) ) ÷ 11 Ratings = 4.818
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.227 Points relating to the number of positive Reviews for Southover is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.4 Target = 0.227
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Southover has a Review Score of 8 (8.045) from 1 Reviews
Review submitted from a Website Submission by Sheena C (Volunteer) on Saturday 19 August 2017. Relates to August 2017.
I had an occasion to visit the above care home and these are my comments:
1. As soon as I walked into the home I was struck by the friendliness of staff and how they loved and cared for residents.
2. The vast amount of photographs of residents taking part in activities, not just the usual of craft etc but outings to restaurants and even sightseeing.
3. The brightness of the immaculate rooms and decor.
4. The happiness and laughter of residents.
5. Staff who so obviously loved caring for the residents.
6. A well-equipped building suiting the variety of needs.
7. A varied set of menus catering for the requests and needs of residents.
8. A pleasant garden area where a few of residents were enjoying
9. This care home would be my first choice if ever needed.
Thank you for the privilege of being part of my time with you all.
How likely would you be to recommend Southover? Extremely Likely
Overall Standard
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Treated with Dignity
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Value for Money
Chrisdina Hanrahan, Manager at Southover responded to this review on 30 Aug 2017:
Thank you for your lovely comments. Our staff team work hard to ensure the residents living at Southover have a good quality of life and are able to enjoy the outdoors as well as the indoors. It is important that contact from family, friends and the community are maintained we, therefore, welcome any guest into our home and thank you for taking the time to visit us.
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