Pinglenook

229 Sileby Road, Barrow-upon-Soar, Loughborough LE12 8LP

Owner: Bethesda Care Homes Ltd

Person in charge: Aparna Kase (Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Orthopaedic • Parkinson's Disease • Visual Impairment

Single Rooms: 14

Shared Rooms: 1

Rooms with ensuite WC: 3

Weekly Charges Guide: Personal Care Single £325 – £410 , Personal Care Shared (per person) £325 – £350 (These prices are only a guideline, please contact Pinglenook to find out the exact price for your requirements.) (These prices are only a guideline, please contact Pinglenook to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Pinglenook: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Pinglenook has a Review Score of 9.5 (9.549)

The Review Score of 9.5 (maximum of 10) for Pinglenook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Pinglenook in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.549 for Pinglenook is calculated as follows: ( (93 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 153 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Pinglenook is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 13 Reviews ÷ 3.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pinglenook?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pinglenook

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

My friend moved to this care home in the middle of September 2017. From the first minute of stepping foot into Pinglenook, I could see she felt at home. In no time at all she settled and the difference I have seen in her is remarkable. She has her sparkle back. The staff are fantastic and you can see nothing is too much trouble for them. With only being a 16 place centre, it feels like a home, not an institution. I thank them for their care and giving me peace of mind.

How likely would you be to recommend Pinglenook? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum has just stayed at Pingle Nook. The staff are the most caring and friendly you could wish for, mum wanted for nothing and nothing was too much trouble. The family were always made welcome and we are hoping to stay in touch.

How likely would you be to recommend Pinglenook? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

To everyone at Pingle Nook,
Thank you all so much for the exceptional care you have delivered to my dear friend over the past 4 years. All the staff are so friendly and helpful, and all the residents are extremely well looked after and cared for.
From visiting many care homes in my time, I can honestly say that Pingle Nook offers the best care services and have committed, long-term staff that are loyal to the home and all its residents. I know it may not look as fancy as all these brand-new care homes around, but it outperforms in quality of care and I would recommend it overall.

How likely would you be to recommend Pinglenook? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Caring, home from home atmosphere with very friendly experienced staff. Nothing is too much trouble to conduct or coordinate.
Residents are able to make informed choices of their needs, which are noted and fulfilled, and always discussed with the family to ensure that we are kept up to date.

How likely would you be to recommend Pinglenook? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I am very pleased with the standard of care that my Mother receives at Pinglenook, the staff always appear to carry out their duties in a very friendly and professional manner, I am kept informed of any new care or medical needs as they arise, and whenever I visit, the premises are always clean and tidy and I am made to feel welcome and offered tea or coffee.

How likely would you be to recommend Pinglenook? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We were very upset at having to put our sister into care but she needed 24-hour attendance and as we are both elderly ourselves, we could not cope. Imagine our relief when we discovered Pinglenook could take her. It's close to our home and we can easily get to visit. From the very first day we went there, we were more than impressed by the friendly, caring atmosphere that prevailed. The staff are all cheerful and welcoming. Their level of patience with those in their care is outstanding. It really does feel like 'home from home' with tea and biscuits offered whenever we go. The staff are always readily available to discuss any health issues or concerns we may have about our sister and they keep us well informed as to her ongoing condition. There are different activities taking place all week with a hairdresser to keep the ladies looking good. We are very grateful to all the staff for their never ending care.

How likely would you be to recommend Pinglenook? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff and management at Pinglenook are all very nice and extremely caring, they are very attentive and are very knowledgeable with regard to all my mother's needs.
She has been very happy since she moved into Pinglenook.

How likely would you be to recommend Pinglenook? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When we moved to this area we decided it would be best for my elderly father, who has dementia, to transfer nursing homes to be closer to us. Not an easy decision, but we were so pleased when we found Pinglenook. We were very impressed by the care and skill he received when it came to transferring him. He settled very quickly and enjoys a good relationship with the staff. The management of the home is excellent and dealt with all our questions about moving him. The staff are all very caring, skilled and approachable. The home is well maintained and always clean with well-tended plants and flowers and a happy atmosphere. Our visits (including pet) are always welcome with refreshment offered. They always try to find us a quiet spot to talk if we want to and are always ready to answer any questions we might have. My wife and I both have some years of experience now with care homes and this is the best we have experienced.

How likely would you be to recommend Pinglenook? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This is an absolutely wonderful care home where staff are totally amazing. My mum has settled well and is well looked after. Staff take their time with residents and nothing is too much trouble. Families of residents are greeted warmly and offered drinks. Residents are encouraged to engage in activities and enjoy the odd day out. I can't thank the staff enough for there time and dedication to all the residents

How likely would you be to recommend Pinglenook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During an extremely difficult time for me and my siblings after my mother broke her hip, it was time for her to leave the hospital and move to a nursing home. We all visited Pinglenook and instantly felt the warm caring attitude of the staff. We all agreed this was the place and so she became a guest on her road to recovery. I cannot describe the care and compassion they have shown her. Nothing is too much trouble and although it can't be nice not being able to go home, she always tells us how lovely the staff are and she is happy. They have done so much for her in the short time she has been there and gets better by the day. It's like a big family unit there and just has a feel-good factor. I truly believe we found a gem for my mum. Well done to owner and staff and thank you so much.

How likely would you be to recommend Pinglenook? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When I was advised that Mum would need to go into a care home to recuperate from a broken leg I was traumatised. Mum lives with us and to trust her care with strangers was really hard to do.
Upon the first introduction to Pinglenook, the thing that struck me was how welcome I felt. Mum has been here for nearly 14 weeks and no matter what time we popped in we were always made to feel welcome with a drink on offer in one hand and the biscuit tin in the other. All staff have been great, caring at all times with Mum and interaction with all residents being of a caring nature.
I have received full and open communication with all staff who provided precise information as and when required.
Thank you, you have made what has been a very difficult time a little easier with providing a safe, caring environment.

How likely would you be to recommend Pinglenook? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum has been in Pinglenook since December 2016 to recuperate from a broken knee. She has been well cared for. The staff are very efficient and friendly. It feels like a home from home and mum has been happy there. If she should need more residential care in the future I would have no worries about her being placed in Pinglenook.

How likely would you be to recommend Pinglenook? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Mum spent approximately 15 months at Pinglenook. Being a small care home, the atmosphere was very homely and there was always something going on to liven up the day.
We always felt very welcome when visiting Mum, and felt she was in a safe and secure environment. Her health was monitored well by the local GP and that was communicated to us promptly by the manager. Mum was always happy during her time there.

How likely would you be to recommend Pinglenook? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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