Pinglenook Residential Home

Overall, a very good experience after making the difficult decision to out my wife in to full time care. I found all members of staff from management to cleaners to bery very friendly, professional, caring and helpful, nothing was too much trouble for any one. I would recommend Pinglenook to anybody and will be forever grateful to them all for the love and care shown to my wife until her passing. Thank you all!

After a lot of difficult thought, we had to find a place for our sister who has Alzheimer's into a care home. Pinglenook was so nice and they took care of her. The staff are so wonderful and we can't thank them enough.

Always found the home very clean and friendly, whenever whatever time we visited my sister. The staff always showing genuine love and respect for the residents in their care.

I find they are really good with my mother. It is a small home and they all try really hard. My mother was in a larger home with a better report but found it terrible. It’s so much better to have a personal touch.

My mum went to Pinglenook Residential Care Home from hospital and the care she has received has been excellent. The staff are very friendly and caring, the food is excellent, it’s clean and warm it’s all you want a care home to be. Mum has Alzheimer’s but is much better physically in the short time she’s been there which I put down to the food, she is eating and drinking far more than she did at home. When I or family and friends have visited we’ve always been offered a drink and either cake or biscuits. I cannot praise the place highly enough. Do not go by the CQC report, go and see it for yourself.

Their care is amazing. My mum is looked after very well. Care staff are polite and nothing is too much trouble. I am well-informed of my mum's health and well-being at all times. The nursing home is clean and tidy. Staff are so very good with all who live there.

Good care. Friendly staff.

The carers are brilliant, they do their job really well and in the majority of cases I am kept up to date with my mum's care. The improvements that have been made around the home have been fantastic, the only criticism is the door handles to the bedrooms which are difficult to turn and I catch my hand every time. My mum struggles to turn the handles. My mum complains about the food, I can't comment on this and I do not see it. Her clothes do not always return to her after being washed and on a few occasions, other residents have been wearing her clothes. I do believe that the residents are bored and need more activities. I think maybe having volunteers come in to do games and things would be great. These are just simple things that hopefully will improve in time. I am happy and confident that my mum is being cared for very well. She is happy at Pinglenook. I have seen vast improvements already this year.

My father-in-law came to Pinglenook Residential Care Home as he has been diagnosed with Dementia and unable to care for himself. The staff are lovely with him - very caring and attentive with him.

My dad has been here two weeks and been made to feel very welcome, staff seem very nice and caring.

My father has been a resident here for some time and is settled and happy. Pinglenook has a homely and caring atmosphere. The staff are caring and communicative. They have worked hard to keep the residents safe and well during the past difficult year. They look after my father's needs and understand his dementia. The housekeeping always seems to be of a high standard and the staff seem aware of the importance of good nutrition. My father always tells me that the food is good. Overall I am happy with the home.

My dad was in this cafe home as a temporary resident and now has become a permanent resident. We had no worries with choosing this care home for dad to stay in as we had all decided that there was no way we could give dad the care he needs at home with his dementia. He is well looked after his needs are always met. Staff are always on hand to discuss any concerns about his care and health. I wouldn’t want him anywhere else. I know I can leave my dad here and he will get the best care he should have but on the other hand if I did have any problems the manager and head senior are always at hand and always listen and the other staff are always there to listen and help if they can as well. Thank you to all at Pinglenook.

I have no previous experience of this type of property and I couldn't pick any faults with this one.

My husband was at Pinglenool for three months before he died. The care home and staff are excellent and I had no hesitation choosing Pinglenook as my mother had spent the last 18 months of her life there. Everyone is wonderful.

My mother has dementia and is well looked after. Staff are friendly and welcoming. She has a lovely room which is always clean and tidy.

Nothing is too much trouble. The carers are always there if there are any concerns.

The home has come on in leaps and bounds over the last year.

Thank you to both management and the loving staff who cared for my auntie.

Staff are very friendly and courteous. Home is warm and homely. Food is good. The manager is very obliging and responsive. It is a small home but very well run. Would definitely recommend it.

Very pleasant carers. Most helpful, very attentive to all residents.