The New Wycliffe Home

My mum was transferred to The New Wycliffe in June 2022. She sat in the foyer an empty soul. She'd lost all her trust and desire for life. But finding this home would finally become Mum's little piece of heaven on earth. These cares are fantastic. They spent time with Mum and gave her time, love, patience respect and empathy, all the aspects of human kindness. Slowly she began to come alive. I'd walk in and see her smiling and laughing, I knew then she was in the right place for her. Sadly my mum died at The New Wycliffe in September 2023, but this home and the carers gave her a happy life for those final 16 months. I have no reservations at all in recommending this home to anyone's loved ones. From the minute you walk through the doors it is all about those residents, their comfort and their happiness. These people go above and beyond anyone's expectations for their residents. I'd like to send them heartfelt thanks for everything they did for me and Mum.

The team's attentiveness and the overall atmosphere at New Wycliffe Home truly set it apart. Their commitment to providing top-notch care is evident, and it brings me comfort knowing that my mum's last months were spent in a place that prioritized her well-being and happiness. If you're seeking a home that goes beyond the expected in terms of care and compassion, I wholeheartedly recommend New Wycliffe Home.

We are so pleased that we have been able to place Mum at the New Wycliffe.

My father has been a resident at New Wycliffe for just under a year. He suffers with dementia and mobility issues The way the staff have dealt with Dad has been fantastic. He is always clean and tidy with a cheeky smile. They all spend time with him and show him love and respect and I will always be grateful for that. Thank you.

Most importantly - they have provided peace of mind to Dad who has both personal trust and confidence in the home itself and the team within. As a family - we would like to thank all the staff for their ongoing support and encouragement.

Very nice staff

He spent over an hour with us there was no hard sell, no rush and we came away feeling uplifted about the care, beautiful surroundings, menus etc.

Since my auntie moved into the New Wycliffe she has put on weight. The staff are really good to her, she likes to chat to the staff and staff will spend time talking to her. It’s the best place she could of moved to. She was in another care home where staff and management were rude to her and didn’t understand her dementia.

Definitely worth a 5-star review.

Just fantastic care. All staff are compassionate and go the extra mile. They work so hard for the residents. In such challenging times, they have just been angels in every sense. I can't thank them enough.

The majority of staff are good. Activities have pretty much stopped, they need more interaction with the residents, due to this the price of care is far too much.

The level of care my dad receives from New Wycliffe Home is excellent. The staff are all amazing and so caring. My dad’s needs are always met and he is fully supported. The home and my dad’s bedroom are always clean. There are activities on a regular basis. I would highly recommend New Wycliffe Home.

From the initial visit, I knew this was a good caring home filled with professional supportive caring staff who are 100% there for the residents. My mum has been a resident for over 3 years now and I have nothing but praise for the wonderful hard-working staff at New Wycliffe.

We had been struggling to look after mum in her own home and so made the difficult decision in November 2021 to move mum to a home. After looking at several we chose New Wycliffe, as although some other homes may have flashy branding and décor New Wycliffe seemed to focus on care.

Due to Alzheimer’s mum’s health has deteriorated rapidly over the last 4 months. Mum is struggling to eat and drink and is generally bed-bound but the staff are still fantastic with mum. From making sure that they try to encourage her with food and drink she likes, sorting out any health concerns with the GP's, to ensuring that they leave the cooking programs or radio on for her. Mum is always clean and tidy, and all the staff (managers to the cleaners) try in every way to make the time mum has left comfortable and dignified. It’s at times like this that you realise what true care is and New Wycliffe is full of it.

Mum has been a resident in the New Wycliffe Home since August 21, a reluctant resident who is Blind and has severe MH issues, all very recent, so both she and my family have struggled with the big changes that have happened of late. The home/staff have not only supported my mum but also us over the last few months, listening to our concerns, worries, and up and down days. Mum is not the easiest of patients but they have shown her compassion and cared for her even when she didn’t want them around, the dignity they show her is amazing, facilities are clean, and welcoming and the staff are always friendly and considerate. My thanks go all the seniors/carers for their patience and smiling faces. From a very novice family, you are all truly worth your weight in gold!

Mum has been at The New Wycliffe for 8 months and has adapted well to living in the Home. The staff my brother and I have met during our visits are very attentive and caring towards mum and we are pleased with the ratio of staff to residents as we know that this is so important when caring for the elderly. Although mum's mobility is poor this does not exclude her from the many activities and themed parties organised by the staff and she loves anything that involves music and is happy to sing along.

We are grateful for the photos and videos sent so that we can see how she is getting along. The main thing is that mum is being well cared for and my brother and I can visit almost at any time to spend a bit of time with her either in the Visitors' room, her own bedroom or, if the weather is good, to have a walk around the gardens at the New Wycliffe.

Outstanding staff, clean and tidy premises, always helpful whenever I call. Brilliant team. My grandad looks very happy here and well looked after. The staff always make me feel welcome. Thank you.

I’m sure the New Wycliffe saved my dad's life. When he was at home, he was struggling to move, his Incontinence was really getting him down, his dementia was getting worse, and he was depressed. Since moving in last September he is a different person. I haven’t seen him as happy or active in years! He actually has a conversation with us now, his sense of humour has returned! They do so so much for the residents, there’s always something going on.

Our family all agree that he has a better social life than us now! I cannot thank them enough for the outstanding care they provide for my dad. I wouldn’t want him to be anywhere else. My mum felt guilty at first, she was upset that she couldn’t provide him with the care that he needed. Now she is so happy that he is there, she has her husband back, I have my dad - he wasn’t himself at home. New Wycliffe has brought him back to life. I will always be eternally grateful.

Due to previous experience, our family chose the New Wycliffe for our mum. She settled in very quickly and we all commented on how well, happy and relaxed she looked. Mum is always treated with the utmost dignity and respect and the care she received has been wonderful it has been such a relief to the family to know she is so well looked after. All staff are friendly, extremely caring and nothing is too much trouble. Communication is excellent and everyone is aware and responsive to Mum's needs. Her room is clean, well equipped and feels like home. When visiting the New Wycliffe the overall impression is of one big happy family. The range of activities offered is excellent, there is always something going on which mym enjoys. Despite recent restrictions, we have always been kept fully informed of mum progress and have been sent pictures and kept fully up to date with what is happening when we have been unable to visit. I would have no hesitation in recommending the New Wycliffe to others.

My mum went to New Wycliffe Home to start with for respite but it was then clear that with mum's complex needs, a permanent position was needed and mum stayed on. The staff from all aspects were amazing and cared for her and supported both her and me through this process. My mum became poorly with water infections and at 98 became very frail.

Such care was taken with her frailty along with her sight and hearing loss. The staff were so understanding of her needs, every facility was in place to help her to be comfortable. After a spell in hospital and further water infections, my mum passed away on 3rd January 2022 of old age and frailty. Again, New Wycliffe Home supported me and my family with such kindness and I will always be truly grateful. Thank you.