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Barchester Chater Lodge Care Home

High Street, Ketton, Stamford, Rutland PE9 3TJ
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Barchester Chater Lodge Care Home, Stamford
Barchester Chater Lodge Care Home, Stamford
Barchester Chater Lodge Care Home, Stamford

Chater Lodge is a purpose-built home, in the friendly and picturesque village of Ketton, near the market town of Stamford.

A highly trained staff team provides first class residential care, as well as expert care for people with dementia in their Memory Lane Community. Alongside this they offer respite services for those times when you need a break or a change of scene.

Chater Lodge focuses on the individual needs of...  

Care Provided by Barchester Chater Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,167N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Chater Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Zoe Postgate(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (5)

Barchester Chater Lodge Care Home Reviews (82)

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9.4

Barchester Chater Lodge Care Home has a Review Score of 9.4 (9.422) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Chater Lodge Care Home has 82 reviews.

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Review from M M (Daughter-in-law of Resident) published on 21 July 2026 Submitted via Postal Card
Overall Experience
My mother in law is very happy here. She keeps herself to herself but we know someone will check in on her regularly.
The staff are all very friendly and she enjoys the food.

If there are any issues they are sorted out quickly

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you so much for the review. We love popping in to have a chat with your mother in law throughout the day and appreciate your positive feedback.

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Review from Karen G (Daughter of Resident) published on 15 July 2026 Submitted via Postal Card
Overall Experience

Chater Lodge has a very welcoming atmosphere. The staff are very friendly and approachable. My father is treated with respect and dignity. The meals are well presented and tasty. The live entertainment is performed on a regular basis and is very much enjoyed by my father, as are the Thursday outings which he has participated in. Overall he feels very safe & cared for & is very happy. I couldn't ask for a better place for him to be.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review and kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from P W (Respite Resident) published on 5 June 2026 Submitted via Postal Card
Overall Experience
Came for respite 2 weeks. Treated very well. Staff very capable and caring they look after residents very well
All friendly
Food very good.

Activities excellent

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review, we are really pleased to hear you enjoyed your respite stay. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review from R N (Respite Resident) published on 5 May 2026 Submitted via Website
Overall Experience
I came for a week's respite care.
Most Important: All the staff are very caring, kind and respectful. They go out of their way to meet the residents needs and requests.. I was extremely well looked after all the time.
Of much less importance: my room could have done with a bit of freshening. The bed seemed very narrow and plasticky and the duvet was lumpy. The food was a little bit like school dinners though it was nice to have a glass of wine at lunchtime (included), the staff often did feel rather rushed and I felt there could have been more staff on duty especially at night. Even so, if I rang my bell somebody came quite quickly.
When I didn't want sausage roll or sandwich for supper, the chef made me a very nice alternative.
I would happily come back again and recommend it to anybody.

A point of safety: the corridor to the left of Reception really does need a grab rail on both sides, not just one side.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review from Andrew L (Son of Resident) published on 15 October 2025 Submitted via Postal Card
Overall Experience

Very good over all, friendly and family orinated and caring

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review from M W (Son of Resident) published on 7 October 2025 Submitted via Postal Card
Overall Experience

Mother came into Chater Lodge for respite care but ended up staying as a permanent resident. At one hundred years old and after living independently for so long it took a while to settled into the new routines. She is now happy in her new surroundings.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review from Karen W (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card
Overall Experience

Staff here go over and above. Always happy in their work which shows in their caring duties. Activities are planned and welcomed by residents and their families. Staff involve families. I truly feel mum has found her forever home. I can rest knowing she is cared for and respected.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review from M C (Resident / Service User) published on 6 October 2025 Submitted via Postal Card
Overall Experience

I originally came to stay for 2 weeks to see if I wanted to stay. Immediately liked it and rang my daughter to say I wish to stay as I thought it is a very nice home. The staff are very friendly and also very helpful.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review from A W (Son of Resident) published on 24 March 2025 Submitted via Website
Overall Experience

Extremely disappointed with the standard of care, the care after my mother suffered an unattended fall at the home, the overall very poor cleanliness of the home, the smell of urine in the rooms and hallways and the customer service. I had intended for my mother to be at the Home permanently but we withdrew her due to the poor overall Home experience. A written complaint has been submitted to Barchester and this has been forwarded to the CQC. Would not place a relative there. Excessively disappointed.

Reply from Feedback Team, The Feedback Team at Barchester Chater Lodge Care Home

Hi, thanks for leaving your review. We're sorry to hear you remain unhappy following the response you've received to your complaints recently raised to the home. We're disappointed your experience with the home didn't meet your expectations, and as previously advised, you can find further details...  

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Review from Phillippa K (Granddaughter of Resident) published on 6 March 2025 Submitted via Postal Card
Overall Experience
You have all accepted + welcomed my Grandma so well; we have all been very nervous about the transition for not only her, but us too. But you have all gone over and above for us all.

We thankyou - all of you.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review from John C (Son of Resident) published on 4 March 2025 Submitted via Postal Card
Overall Experience

The staff at Chater Lodge are always warm, welcoming and friendly. it was my mum's 97th birthday and four of us had a lovely lunch followed by a delicious homemade birthday cake. The staff made my mum's day very special and ensured we were all fully catered for and we all had the best of days.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from V H (Daughter of Resident) published on 4 March 2025 Submitted via Postal Card
Overall Experience

So glad Mum is in such a caring environment, which gives me peace of mind too. Writing this after staying for Mum's birthday - lovely lunch and afternoon, birthday cake = very good and very full! I have noted that sweet is never too sweet, really good and thoughtful. Carers are very caring and have a good mix of activities. Everyone is very helpful and goes the extra mile with any of my concerns sorted very quickly. It can be difficult being the 'daughter' as we all want the best for our parents. Luckily we found the best.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Treated with Dignity
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Review from J K (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card
Overall Experience

A lovely welcoming atmosphere. Staff were readily available to both visitors and residents. All staff seem to have a vested interest in the welfare of the residents. We used the quiet room for part of our visit which is well-appointed and away from the busy lounge. It's nice that the bedrooms can be personalised with bedding, pictures etc. The list of daily/weekly activities cover a wide range of interests and is delivered by a very bubbly and upbeat team. The dining room is very attractive and the food is well portioned. All in all the caring team provide a 'cuddle' of care and each resident is an individual. Came away knowing mum is well cared for and safe and is becoming part of the Chater Lodge family.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
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Value for Money
Review from M C (Son of Resident) published on 27 February 2025 Submitted via Postal Card
Overall Experience

My mum is cared for with dignity and she feels very well looked after.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from David M (Brother of Resident) published on 29 November 2024 Submitted via Postal Card
Overall Experience

My wife and I have travelled over 200 miles to visit my lovely sister who has been a resident here, at Barchester Chater Lodge Care Home, for several weeks. Prior to our visit, I was somewhat anxious that my sister would be happy and settled here. I am so very pleased to report that she is very happy with aspects of care that she is receiving. She and my wife and I are all very satisfied with Chater Lodge. To the activities coordinator and all staff, a sincere and very grateful thank you!

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from Mike H (Son of Resident) published on 14 June 2024 Submitted via Postal Card
Overall Experience

My mother has been made to feel very welcome. The staff are amazing and friendly and made the transition of my mum going into full-time care very smooth.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from John B (Son of Resident) published on 3 May 2024 Submitted via Postal Card
Overall Experience

Mum moved to Barchester Chater Lodge Care Home last year. She has been looked after as if a family member. All the staff have shown real genuine care! We are so pleased that, at nearly 98, she is enjoying her twilight time. A special shout out to the events coordinator who encourages Mum to engage. Mum received her 1939-45 War Medal in a surprise party that the Lodge made possible. We can't recommend this home enough! Thank you.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Review from Alison B (Daughter-in-law of Resident) published on 3 May 2024 Submitted via Postal Card
Overall Experience
Visited Barchester Chater Lodge Care Home to celebrate Mother-in-law being awarded her WWII General Service Medal by the local Wing Commander. The special party was arranged by family in conjunction with the home's staff, with special thanks to the wonderful activities coordinator for her excellent input and support and special thanks also to the chef for the delicious food. A lovely time was had by all the family and friends and other residents that attended.

A big 'thank you' to all the home's staff. They really care about the residents and are like a big family.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew B (Grandson of Resident) published on 3 May 2024 Submitted via Postal Card
Overall Experience
Barchester Chater Lodge Care Home hosted a wonderful ceremony for my grandmother's presentation of her war medal.

Fantastic hospitality, thank you.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B B (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card
Overall Experience

Everyone is kind, helpful and fabulous! Nothing is too much trouble. We had a medal ceremony for Mum. The catering was outstanding, the staff are fantastic! Thank you. Muum had the biggest smile.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 April 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (51) & Events (7)

News
  • 23 Jul 2026

    Staff, residents, relatives and the local community came together at Chater Lodge to enjoy a Summer Fete that was held in the home’s grounds on 18th July . Chater Lodge...

  • 16 Jul 2026

    We are celebrating our care staff here at the home and thanking them for all their hard work! Throughout the week we will be handing out little treats to all...

  • 16 Jul 2026

    Happy Father's Day to all the fathers and male role models in our lives. Today, we celebrate the wonderful men in our homes and thank them for the love, guidance,...

Upcoming Events

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Chater Lodge Care Home.

Meet the Team (8)

Zoe Postgate
Zoe PostgateJob Title:General ManagerJoined: 2012

Hello. My name is Zoe, and I am the General Manager at Chater Lodge Care Home. I have worked in care settings since leaving school and have worked my way up from apprentice to my current management position. I joined Chater House in 2012 and was soon promoted to Deputy Manager, and then again to General Manager in 2017. I have nearly completed an NVQ Level 5 in Leadership and Management. I take pride in ensuring the whole team provides high-quality care to all our residents, and I enjoy making people laugh and feeling loved.

I like taking on new challenges and learning all the time through new experiences and training. Outside of work, I like to spend my time keeping fit, walking my dogs and sitting in front of a fire reading about my favourite subject - Greek myths.

Mandy Myciuk
Mandy MyciukJob Title:Deputy ManagerJoined: 2017

Hello. I am Mandy and 1 have worked in healthcare since 2000, gaining a wide range of care and nursing experience.

I joined Barchester in 2017, working at a home in Grantham as a Care Practitioner. In 2022 I transferred to Chater Lodge to become Deputy Manager and I am currently studying for a Level 5 Management qualification.

I love getting to know residents so I can make their days at our home as happy and comfortable as they can be.

Outside of work, my interests are cycling, keeping fit and spending time with my family.

Donna Pryor
Donna PryorJob Title:AdministratorJoined: 2009

Hello. I am Donna, the Administrator at Chater Lodge Care Home.

I joined the team in 2009 and have been proud to support the home for many years. Before working in care, I spent several years in a busy sales office in a customer service role, building the organisational and communication skills I use every day.

My role includes finance, data analysis, recruitment and supporting families with the practical side of moving into our home. I love getting to know our residents and their loved ones, and I really value the warm, family atmosphere we have here at Chater Lodge.

I’m known for being energetic and cheerful; outside of work I enjoy gardening and walking my dog.

Maria Durrant
Maria DurrantJob Title:Activities CoordinatorJoined: 2019

Hello. I am Maria and I have lived in Ketton for most of my life.

I worked at the local primary school before joining Chater Lodge in 2019. My first role here was as a Dining Host and have now found my passion in creating an interesting and inclusive programme of activities for all our residents. I like having fun with residents, dressing up, singing songs and celebrating special events. I love being a part of the team here and my career change to Activities Coordinator is the best thing I have ever done.

Marta Labuda
Marta LabudaJob Title:Head ChefJoined: 2018

Hello, my name is Marta and I am the Head Chef at Chater Lodge. I have worked at Chater Lodge since 2018.

Cooking is my passion and has been for many years.

I ensure each resident enjoys tasty and nutritious food. I regularly speak to our residents to ensure the menu meets their tastes and requirements.

Tinumol Thomas
Tinumol ThomasJob Title:Senior CarerJoined: 2023

Tinumol is a Senior Carer at Chater Lodge and takes great pride in delivering care to our residents.

She shows compassion in every aspect of her role and loves to spend time with our residents.

In her spare time Tinumol loves to cook and this is a huge passion for her.

Anthony Perridge
Anthony PerridgeJob Title:Head of MaintenanceJoined: 2023

My name is Anthony but everyone calls me Tony, I am Head of Maintenance here at Chater Lodge. I have been working at Chater Lodge since January 2023. I work closely with both the General Manager and Deputy Manager to make changes within the home that will benefit our residents.

In my spare time, I am part of an amateur dramatics group and enjoy singing various songs, I was also part of a 'Rat pack' group, you will often find me singing to keep our residents entertained.

Michael Cunningham
Michael CunninghamJob Title:Resident AmabassadorJoined: 2024

Michael came to Chater Lodge in the summer of 2023, looking for his own care needs he was apprehensive about coming into a care home, initially he came to Chater Lodge for a short stay and then quickly fell in love with the home, its residents and colleagues that he decided to make Chater his home.

Michael was a Major in the British Army for over 40 years and has had so many life experiences in that time and lived in a variety of locations. He says that since the passing of Irene his loving Wife, he has found the new friendships he has forged at Chater Lodge have helped him with his grief.

Michael is so proud to have become the homes Resident Ambassador and is delighted to be given the opportunity to represent our home.

Frequently Asked Questions about Barchester Chater Lodge Care Home

What types of Care is Barchester Chater Lodge Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Chater Lodge Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Barchester Chater Lodge Care Home?

Own Furniture if required, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Barchester Chater Lodge Care Home to the centre of Stamford?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Chater Lodge Care Home to verify any information. View our terms and conditions. Barchester Chater Lodge Care Home has an Enhanced Service -more info.