Boultham Park House

Overall, a very pleasant care home. The only issues I have is that Mum is incapable of using a mobile phone, so when I call the home's landline once a week to have a chat with Mum, it is very difficult to achieve this due to staff shortages, phone not working, no internet connection etc. Surely a better system could be put in place to be able to speak to my mother?

Thank you!

Our friend and neighbour went to the care home initially for two weeks and liked it so much he decided to stay. When we visit, he always looks clean and well cared for - his only complaint is he is fed too well! A big thank you to all the amazing staff.

My mum has been a resident for over 2-years, we as a family are very pleased with her care. The home has a lovely atmosphere, and all the staff are welcoming and friendly. They have done an excellent job in keeping all the residents safe in this pandemic. Well done.

Boultham Park house is a friendly, comfy, clean home. So happy to have found gran her new home where we know she is well looked after.

I visited my mother for her birthday on 4th March, she had very recently been in hospital and was frail. Sitting in a new recliner chair, on a pressure relief cushion, her legs raised, ankles less swollen. She was dressed in an outfit I had bought for her to wear for a niece’s wedding back in 2015. A cotton two-piece with a turquoise tiny flower print. A purchase to ensure she could wear again and again. I was able to sit down on a new low stool with her, head height next to her. The stool was too low for me, having had a hip operation, I asked one of the staff if I could borrow a cushion, she gave me one immediately. I hadn’t realised the staff were about to lead a Residents’ Meeting, coinciding with the monthly Newsletter. They let me stay with Mum, no question of me having to leave. It was very interesting to see and hear the staff lead the meeting, one member of staff only recently joining the team, the residents relaxed and participating. Humour and reciprocation evident.

I have been here over two years now and must say I have been well looked after and know I can talk with someone if I get a bit low or anything is worrying me. As they say, there is no place like home but this is second best for me.

Staff are always very pleasant, even though they have all been doing more than their share due to illness, both residents and staff were hit badly.

Excellent all-round care. All staff very helpful, kind and friendly. Will always take time to talk to me and explain how my mother is. Nothing is too much trouble. I feel all my mother's needs are met. I feel very happy and thankful that my mother is very well looked after and could not wish for more in a care home.

Have been treated with great friendship and respect since my arrival from everyone and feel almost as though I'm in my own home. Thanks to everyone.

The care given is very good and the staff are dedicated and empathetic. Good activities with visits to the local wildlife park, which was a major exercise well delivered. Work on the festival display was engaging for my mother and productive - really impressed.

I have been here at this care home approximately 6 months and I have always been treated with the greatest respect. I have always found the relationship between staff and patient very friendly.

After I spent a week in hospital because of all my joints becoming stiff and making my mobility hard work, I was transferred to this home which I've found to be well run, pleasant with caring assistants friendly and helpful. Also, the kitchen staff provide enjoyable food.

I couldn't eat or drink when I arrived but within three days, started to feel more like my old self.

Thank you.

I'm happy that my mum is getting care from all the lovely staff there!

Other than initial formalities, I was made welcome without undue ceremony.

Food is good, in acceptable helpings, sufficient for sedentary individuals such as myself, well prepared and courteously served.

The general ambience is very good.

Overall; good. Helped by my own improvement in health and mobility.

My uncle has received nothing but first-class care at Boultham Park House. He took a while to settle in but the staff have always borne with him and allowed him to find his feet and a routine, make new friends and make the most of the facilities available.

The care home itself is always clean and tidy, well decorated and my uncle's room is always spotless, with clean towels and bed linen and he is delighted with the meals/food and the laundry service - these never being his favourite tasks at home!

The activities are varied, including music and physical activity and residents are free to join in as they wish. My uncle's health and anxiety problems have vastly improved in his time here and as well as hairdressing, etc, having 'in house' optician, chiropodist, etc, has been a real boon.

All the care staff and management are very professional, friendly, kind and caring. Nothing is too much trouble and I always feel confident that my uncle is in the safest of hands.

Boultham Park house is given the top accolade at the award ceremony for all homes in St Johns Trust! Thrilled that the manager and all her amazing team have been recognised for their excellent care and dedication, showing consistently high standards throughout the home. Thank you is sometimes not a big enough word, but the trophy and recognition from management and peers are richly deserved. Now everyone knows the Manager and her team are "simply the best"!

Well cared for during my stay with attentive staff.