All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
These prices are only a guideline, please contact Neale Court Care Home to find out the exact price for your requirements.
Visitors welcome at any time.
There is car parking on site.
Neale Court Care Home has a Review Score of 9.8 (9.842) out of 10, based on 18 reviews in the last 2 years. Over all time Neale Court Care Home has 67 reviews.
Review from C R (Daughter of Resident) published on 12 August 2025
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you for taking the time to leave your lovely review for Neale Court Care Home. Your kind words and positive feedback will be shared with the staff team who will appreciate to hear your comments. It is a pleasure to have you and your mum as part of the Neale Court family. Warmest regards,
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Review from Wendy B (Daughter of Resident) published on 28 July 2025
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you for taking the time to leave your review for Neale Court Care Home. Your kind words and positive comments will be passed on to the staff team as they will be happy to hear that your mum and dad are receiving the best care and that you would recommend our home. Warm regards,
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Review from Les T (Husband of Resident) published on 28 July 2025
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you for taking the time to leave your heartfelt review for Neale Court Care Home. Your positive feedback is appreciated and will be shared with the staff team who will be happy to read this. It's a pleasure to include you and your wife as part of the Neale Court family. Warmest regards,
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Review from Julie C (Daughter of Resident) published on 25 July 2025
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you for taking the time to leave your review for Neale Court Care Home. We are sorry to hear that you feel there's been a decline in the activities since your mum moved in. We completely understand how important it is for our residents to feel stimulated, engaged, and part of a lively, happy home, and we're taking your feedback on board.We're currently reviewing our activities provision and have recently advertised for additional activity staff to help us bring more variety and energy back to the home. We understand how important this is, and we are committed to making improvements.We are also looking at how we communicate trips like The Ark to ensure plans reflect what's realistically possible and avoid confusion.Please be assured that any private support arranged for your mum will not affect her access to group activities-we want all residents to enjoy a full and stimulating lifestyle. If you'd like to chat in more detail, we'd be very happy to meet with you.
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Review from F C (Daughter of Resident) published on 24 July 2025
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you for taking the time to leave a review for Neale Court Care Home. Thank you so much for your kind words, we are really pleased to hear that you and your family are happy with the care your mother is receiving at Neale Court. It means a great deal to the whole team to know that their dedication is making a positive difference.We also appreciate you sharing your concerns. Your feedback has been taken on board and we want to reassure you that we're looking into this. We're exploring how best to support residents who may need a little more one-to-one attention, and how we can make our shared spaces feel calm and comfortable for everyone. Warm regards,
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Review from R S (Son of Resident) published on 24 July 2025
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you for taking the time to leave a review for Neale Court Care Home. Your kind words and feedback will be shared with the staff team who will appreciate to hear this. Warm regards,
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Review from A H (Daughter of Resident) published on 24 July 2025
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you for leaving your review for Neale Court Care Home. Your lovely comments and positive feedback for our home and the care provided for your mum will be shared with the staff team. It's wonderful to hear that she has a new lease of life and is enjoying the activities and the facilities. Warmest regards
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Review from Helen H (Daughter of Resident) published on 17 October 2024
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you so much for taking the time to write your lovely review for Neale Court Care Home, especially at this time. Your kind words and feedback mean the world to us and your comments will be shared with the team. It was a pleasure to care for your dad and welcome you all into the Neale Court family. Warmest regards
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Review from Alison W (Daughter of Resident) published on 26 September 2024
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you for taking the time to leave your review for Neale Court Care Home. We appreciate your feedback and this will be shared with the staff team. It is a pleasure to care for your father and include him in the Neale Court family.
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Review from M E (Son of Resident) published on 18 March 2024
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you for taking the time to leave your review for Neale Court Care Home. Your kind words and feedback are appreciated and will be shared with the staff team. It is our pleasure to care for your dad and have him as part of the Neale Court family. Warm regards,
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Review from Kate L (Daughter-in-law of Resident) published on 6 March 2024
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you for your review of Neale Court Care Home, we appreciate all comments and feedback. We are delighted to hear how happy you have been with our care and support and I will share your kind words with the staff team.
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Review from Karen K (Daughter of Resident) published on 6 March 2024
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you for taking the time to add your review for Neale Court Care Home. We appreciate your kind words and your feedback. Your positive comments will be shared with the staff team. Warm regards.
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Review from Phil K (Husband of Resident) published on 4 March 2024
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you so much for taking the time to leave your review. Your kind words are appreciated and will be shared with the staff at Neale Court Care Home.
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Review from Jeremy H (Friend of Resident) published on 27 February 2024
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you for taking the time to add a review for Neale Court Care Home. It's lovely yo hear how happy you are with the care we provide for your loved one. Your comments will be passed on to the staff team.
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Review from Jane M (Daughter of Resident) published on 27 February 2024
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you so much for your lovely review and kind words. We appreciate you taking the time to leave your review, and your comments will be passed on to the staff team. It's lovely to hear that your mum is settling in well at Neale Court, and we are really happy to welcome her into the Neale Court family. Warm regards.
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Review from Tina E (Daughter of Resident) published on 25 September 2023
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you so much for taking the time to write such a lovely review for Neale Court Care Home. We are glad that you and your dad find the activities fun, interesting and varied. Your comments will be shared with the staff team and we shall endeavour to make sure your dad has all of his belongings. Best regards.
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Review from Lynda H (Daughter of Resident) published on 22 September 2023
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you for taking the time to write such a lovely review for Neale Court Care Home. We appreciate your kind words and support for our home and your comments will be shared with the staff team. Warm regards
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Review from R T (Relative of Resident) published on 14 September 2023
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Reply from Emma McGregor, Marketing Executive at Neale Court Care Home
Thank you for taking the time to leave your review for Neale Court Care Home. Your kind words are appreciated and your lovely comments will be passed on to the staff team. Best regards.
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Review from Karen G (Niece of Resident) published on 15 March 2023
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you for your lovely review of Neale Court care home. Your kind review is appreciated and it is lovely to hear that your aunt is settling in well and that you would choose Neale Court for yourself.
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Review from Phil K (Wife of Resident) published on 15 March 2023
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Reply from Kayleigh Moss, Home Manager at Neale Court Care Home
Thank you for your review and kind words. We appreciate you taking the time to leave a review for Neale Court and it's lovely to hear you feel that way.
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The Review Score of 9.8 (9.842) out of 10 for Neale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.842 for Neale Court Care Home is calculated as follows: ( (182 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 209 Ratings = 4.842
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Neale Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Dec 2019
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Job Title: Home Manager
Joined: 2015
Kayleigh Moss is our Home Manager at Neale Court Care Home. Kayleigh has worked at Neale Court since 2015 in various roles including Deputy Manager and now as our Home Manager. She knows our residents, staff and families well and is passionate about delivering the highest standards of care and support. She operates an open-door policy and is more than happy to welcome families and residents to join her for a chat over a cuppa at any time.
Job Title: Home Administrator
Emma has worked at Neale Court since 2016, she lives locally and loves working with people. She keeps the administration running smoothly for the home and brightens everyone's day as she's always smiling!
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