Neale Court Care Home

Neale Court has a great reputation. The facilities are good and the staff are fantastic. The ladies that facilitate the activities put a lot of effort into involving everyone and making them as varied as possible.

From the day I arrived at Neale Court, 11th June 2026, I feel that all staff have gone above and beyond what I would expect in making me feel 'at home', hence the excellent rating in all areas, apart from activities. Having spent the last 6 years living alone, I prefer to stay in my own room to read, write, do x words, watch TV, entertain visitors, plus having my meals, knowing there is always someone on hand if needed. However, from the activities programme I receive weekly, I know there is so much on offer. I appreciate the conversations I have with the activities organisers. I feel blessed to be in the caring environment of Neale Court, where the staff accept that 'I am alone, but not lonely'.

I came to stay for 10 nights respite! I cannot express enough how impressed I was with every single staff member. They treated me with respect, dignity and kindness. Neale Court was peaceful and very clean. I would not hesitate to stay at Neale Court again in the future and would highly recommend your services.

Our parents moved to Neale Court just 3 weeks ago. The whole process from first visits to care planning and moving in has been great. The team are very supportive and flexible putting our parents first at all times. We like the homely feel of the home and very friendly staff who have long experience there. The events programme is great, food looks lovely. So far so good!

Very pleasant home good staff. Only thing is was surprised there was no umbrellas outside in the garden for the residents to enjoy the sunshine. Also shortage of wheelchairs.

My wife has completed 6 weeks respite care and is now about to become a full-time resident. During this time, I and the family have been very satisfied with the level of care received from all the staff at Neale Court. The cleanliness, safety, facilities and food are excellent. Activities, which were restricted, are being increased at present, following the appointment of a new Activities Coordinator and will provide a wide range for residents to participate in and enjoy.

The time that I spent in the home will not be forgotten easily. With kind regards, Charles.

The whole staff team works hard to create a happy, homely place for the residents to live.

I have had my mum in here for five years and now have my dad here too , I can only say that the care they both receive , along with the company, compassion and support, is absolutely always 100 percent , also I always feel so welcomed and supported, the whole team are amazing and I would absolutely recommend.

On a personal note when visiting I am always greeted with a smile and cheerful hello which makes me feel part of the Neale Court family.

Mum used to like going to The Ark - there used to be enough staff to take 3 or more people there, just to get away from the home, now seemingly only 1 person can be taken, only 1 member of staff available to do it. The activity sheet states The Ark trip on Friday which portrays there is a trip of a few people - I find out today that its only for 1 person!!? Is the sheet just a paper exercise? disappointing for Mum. More staff needed please.

My only negative is that a few of the residents need more care than others. I myself have felt a little vulnerable at the few residents wandering around the lounge, a little pack like., or wandering round with cutlery in hand, or having their belongings moved etc. Perhaps a suggestion would be that if some residents that need the extra care they could use the 1st floor lounge and bedroom facilities.

My mother is receiving the best care possible. I have no concerns about her welfare . She is happy and content and we are kept updated with her health and wellbeing. We have no concerns with her being there.

We know, unfortunately that not all homes are like this, and are very grateful to the staff.

I cannot fault Neale Court. My dad moved there from another care home and the difference was immediately apparent. The resident's lounge is large and welcoming, resembling the lobby of a nice hotel. His en-suite bedroom was spacious and modern. However, it is the staff that makes this home what it is. Nothing was too much trouble and they genuinely care about the residents. My Dad was always treated with dignity and respect. His needs changed dramatically in the short time he was there and they adapted with ease. They were equally caring towards us, his family, allowing us to stay with him in his final days. I must also say that the food was always delicious and nicely presented. I would not hesitate to recommend Neale Court.

Very pleased with the overall care my father is receiving. Staff and management are all very competent in their jobs.

I'm grateful for the care that Dad is given and I enjoy visiting him in his home at Neale Court.

Having experienced other care homes, I cannot speak highly enough of the management and her team. Dignity and care paramount and each member of staff goes out of their way to deliver fantastic care!

I would highly recommend it.

My wife moved from another care home, it was like moving from a bad B&B to a five-star hotel. It felt like we had won the lottery. I can't fault the home in any way. Absolutely excellent.