Neale Court Care Home

Neale Road, North Hykeham, Lincoln LN6 9UA
Review Us
9.8 67 Reviews
  • Neale Court Care Home, Lincoln
Neale Court Care Home offers residential and dementia care in a quiet residential area of North Hykeham. Neale Court consists of 31 ground and first floor self-contained flats, there is a comfortable lounge and conservatory as well as a large, well-maintained garden for residents to enjoy.

The accommodation offers a homely environment and residents are encouraged to personalise their flat with their own belongings and furniture. All areas are wheelchair accessible and there is a lift to the first floor.

An open-door policy is in place encouraging relatives and friends to visit at all times. The home offers a wide range of activities, outings and opportunities to pursue interests and hobbies.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Neale Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kayleigh Moss (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (31)

Visiting

  • Visitors welcome at any time.

Parking

  • There is car parking on site.

Total of 67, showing 1-20
9.8

Neale Court Care Home has a Review Score of 9.8 (9.842) out of 10, based on 18 reviews in the last 2 years. Over all time Neale Court Care Home has 67 reviews.

Overall Experience

  • 53
  • 14
  • 0
  • 0
  • 0

Date Published

67
7
9
18
49
Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Neale Court for just 3 years now. The staff are very attentive to all residents and have a good rapport with all visitors.
The manager always listens to any concerns raised and responds to them immediately in a very professional way.
The whole staff team works hard to create
a happy, homely place for the residents to live.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to leave your lovely review for Neale Court Care Home. Your kind words and positive feedback will be shared with the staff team who will appreciate to hear your comments. It is a pleasure to have you and your mum as part of the Neale Court family. Warmest regards,

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I have had my mum in here for five years and now have my dad here too , I can only say that the care they both receive , along with the company, compassion and support, is absolutely always 100 percent , also I always feel so welcomed and supported, the whole team are amazing and I would absolutely
recommend.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to leave your review for Neale Court Care Home. Your kind words and positive comments will be passed on to the staff team as they will be happy to hear that your mum and dad are receiving the best care and that you would recommend our home. Warm regards,

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I am totally impressed with the dedication and care shown by the entire staff at Neale Court Care Home. From management to housekeeping, catering and activities teams, the commitment and ease by which they skilfully care for their residents in a challenging environment is remarkable.
My wife settled
quickly and is happy and content.
On a personal note when visiting I am always greeted with a smile and cheerful hello which makes me feel part of the Neale Court family.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to leave your heartfelt review for Neale Court Care Home. Your positive feedback is appreciated and will be shared with the staff team who will be happy to read this. It's a pleasure to include you and your wife as part of the Neale Court family. Warmest regards,

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Activities staff have taken a nose dive since Mum first moved here Oct 23. Used to be a fun place to be, with music playing in the back ground, now its a sad place. Staff are very caring and work very hard but activities staff need sorting - more activities staff needed. Also not everyone likes crafts!
my Mum needs more stimulation, so much so that I now pay for a private carer 2hrs a week to take her out. (not good considering the amount of fees paid). I am hoping her private caring does not go against her receiving her share of activity.
Mum used to like going to The Ark - there used to be enough staff to take 3 or more people there, just to get away from the home, now seemingly only 1 person can be taken, only 1 member of staff available to do it. The activity sheet states The Ark trip on Friday which portrays there is a trip of a few people - I find out today that its only for 1 person!!? Is the sheet just a paper exercise? disappointing for Mum. More staff needed please.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to leave your review for Neale Court Care Home. We are sorry to hear that you feel there's been a decline in the activities since your mum moved in. We completely understand how important it is for our residents to feel stimulated, engaged, and part of a lively, happy home, and we're taking your feedback on board.We're currently reviewing our activities provision and have recently advertised for additional activity staff to help us bring more variety and energy back to the home. We understand how important this is, and we are committed to making improvements.We are also looking at how we communicate trips like The Ark to ensure plans reflect what's realistically possible and avoid confusion.Please be assured that any private support arranged for your mum will not affect her access to group activities-we want all residents to enjoy a full and stimulating lifestyle. If you'd like to chat in more detail, we'd be very happy to meet with you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We as a family are pleased with the care my mother is being given at Neale Court.
We feel that the service and care is 1st class.
My only negative is that a few of the residents need more care than others. I myself have felt a little vulnerable at the few residents wandering around the lounge, a little
pack like., or wandering round with cutlery in hand, or having their belongings moved etc. Perhaps a suggestion would be that if some residents that need the extra care they could use the 1st floor lounge and bedroom facilities.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to leave a review for Neale Court Care Home. Thank you so much for your kind words, we are really pleased to hear that you and your family are happy with the care your mother is receiving at Neale Court. It means a great deal to the whole team to know that their dedication is making a positive difference.We also appreciate you sharing your concerns. Your feedback has been taken on board and we want to reassure you that we're looking into this. We're exploring how best to support residents who may need a little more one-to-one attention, and how we can make our shared spaces feel calm and comfortable for everyone. Warm regards,

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother is receiving the best care possible. I have no concerns about her welfare . She is happy and content and we are kept updated with her health and wellbeing. We have no concerns with her being there.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to leave a review for Neale Court Care Home. Your kind words and feedback will be shared with the staff team who will appreciate to hear this. Warm regards,

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Since mum has moved into Neale Court, its like she has had a new lease of life. She loves engaging in the activities but also sitting in the lovely garden and reading.
She is cared for, her room is clean and tidy with her own pictures on the walls.
She is treated with compassion and respect.
The
food she assures us is fabulous and they take into account her dietary needs.
We know, unfortunately that not all homes are like this, and are very grateful to the staff.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for leaving your review for Neale Court Care Home. Your lovely comments and positive feedback for our home and the care provided for your mum will be shared with the staff team. It's wonderful to hear that she has a new lease of life and is enjoying the activities and the facilities. Warmest regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Neale Court. My dad moved there from another care home and the difference was immediately apparent. The resident's lounge is large and welcoming, resembling the lobby of a nice hotel. His en-suite bedroom was spacious and modern. However, it is the staff that makes this home what it is.
Nothing was too much trouble and they genuinely care about the residents. My Dad was always treated with dignity and respect. His needs changed dramatically in the short time he was there and they adapted with ease. They were equally caring towards us, his family, allowing us to stay with him in his final days. I must also say that the food was always delicious and nicely presented. I would not hesitate to recommend Neale Court.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you so much for taking the time to write your lovely review for Neale Court Care Home, especially at this time. Your kind words and feedback mean the world to us and your comments will be shared with the team. It was a pleasure to care for your dad and welcome you all into the Neale Court family. Warmest regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the overall care my father is receiving. Staff and management are all very competent in their jobs.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to leave your review for Neale Court Care Home. We appreciate your feedback and this will be shared with the staff team. It is a pleasure to care for your father and include him in the Neale Court family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Ever since my dad moved to Neale Court it has felt like home from home. Dad has a lovely room and the communal areas are comfortable and inviting.
I'm grateful for the care that Dad is given and I enjoy visiting him in his home at Neale Court.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to leave your review for Neale Court Care Home. Your kind words and feedback are appreciated and will be shared with the staff team. It is our pleasure to care for your dad and have him as part of the Neale Court family. Warm regards,

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Having experienced other care homes, I cannot speak highly enough of the management and her team. Dignity and care paramount and each member of staff goes out of their way to deliver fantastic care!

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for your review of Neale Court Care Home, we appreciate all comments and feedback. We are delighted to hear how happy you have been with our care and support and I will share your kind words with the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We were reluctant to let Mum go into a home, although the time was right. We looked around several and were most impressed with Neale Court. It was not just the surroundings (which are beautiful) but the warmth of all the staff and the general feel of the home.
The staff have not had an easy run with
Mum, she can be somewhat challenging. The staff have been great with her.
From the manager, carers, kitchen, cleaners and activity ladies (sorry if I missed anyone) have all been fantastic.
I would highly recommend it.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to add your review for Neale Court Care Home. We appreciate your kind words and your feedback. Your positive comments will be shared with the staff team. Warm regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My wife moved from another care home, it was like moving from a bad B&B to a five-star hotel. It felt like we had won the lottery. I can't fault the home in any way. Absolutely excellent.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you so much for taking the time to leave your review. Your kind words are appreciated and will be shared with the staff at Neale Court Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very impressive standard of care and facilities. Staff pleasant, friendly and helpful.
The home has a pleasant feel, and the gardens are nicely kept, and a good place to sit in the warmer months.
The catering is also of a high standard.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to add a review for Neale Court Care Home. It's lovely yo hear how happy you are with the care we provide for your loved one. Your comments will be passed on to the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My very frail Mum came into Neale Court in January. The care and consideration given to Mum have been amazing so far. The food is lovely, Mum gets to choose if she wants a cooked breakfast and loves a bacon sandwich! All the staff I have met so far have been cheerful and understanding of Mum's needs.
The room is very bright, airy and kept clean but homely. I honestly can't put into words how happy I am Mum is safe, warm, clean and well cared for.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you so much for your lovely review and kind words. We appreciate you taking the time to leave your review, and your comments will be passed on to the staff team. It's lovely to hear that your mum is settling in well at Neale Court, and we are really happy to welcome her into the Neale Court family. Warm regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The activities have been great fun, interesting and varied. Animal visits, live music and games. The room has been cleaned. Dad seems happy. Few issues of loss of glasses and personal clothes but this seems standard by all accounts.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you so much for taking the time to write such a lovely review for Neale Court Care Home. We are glad that you and your dad find the activities fun, interesting and varied. Your comments will be shared with the staff team and we shall endeavour to make sure your dad has all of his belongings. Best regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic home. The residents are so well looked after by fabulous staff in a beautiful setting.
There are always activities going on and families are welcome to join in. The actual home is beautifully furnished, it's like a 5-star hotel.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to write such a lovely review for Neale Court Care Home. We appreciate your kind words and support for our home and your comments will be shared with the staff team. Warm regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The care home team provided excellent care for our aunt. Great personalised care for all residents. Our first care home experience was less impressive. Neale Court provides care at a good quality level which we would recommend to any family.

Reply from Emma McGregor, Marketing Executive at Neale Court Care Home

Thank you for taking the time to leave your review for Neale Court Care Home. Your kind words are appreciated and your lovely comments will be passed on to the staff team. Best regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Neale Court to anyone who needs the care and support. It is a wonderful home, with very friendly staff. Beautiful sitting room, spacious bedrooms and an assortment of healthy meals. My aunt has settled in nicely and is being cared for and encouraged to meet other residents. If I had
to go into a care home I would choose this one.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for your lovely review of Neale Court care home. Your kind review is appreciated and it is lovely to hear that your aunt is settling in well and that you would choose Neale Court for yourself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I moved my wife from another care home four months ago. To me, it was like winning the lottery. It was as if I had moved her from a tatty B&B into a five-star hotel. The home is clean, modern and welcoming. The staff are fantastic and always go the extra mile. The food is first class with plenty of
choices. I really can't praise it highly enough.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for your review and kind words. We appreciate you taking the time to leave a review for Neale Court and it's lovely to hear you feel that way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Neale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Neale Court Care Home is calculated as follows: ( (182 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 209 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Neale Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Awards / Recognitions (12)

Loading...

Meet the Team (2)

Kayleigh

Kayleigh Moss

Job Title: Home Manager

Joined: 2015

Kayleigh Moss is our Home Manager at Neale Court Care Home. Kayleigh has worked at Neale Court since 2015 in various roles including Deputy Manager and now as our Home Manager. She knows our residents, staff and families well and is passionate about delivering the highest standards of care and support. She operates an open-door policy and is more than happy to welcome families and residents to join her for a chat over a cuppa at any time.

Emma

Emma Hall

Job Title: Home Administrator

Emma has worked at Neale Court since 2016, she lives locally and loves working with people. She keeps the administration running smoothly for the home and brightens everyone's day as she's always smiling!

Frequently Asked Questions about Neale Court Care Home

What types of Care is Neale Court Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Neale Court Care Home have?

There are 31 Single Rooms.

What are the Facilities & Services at Neale Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Neale Court Care Home to the centre of Lincoln?

4.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Neale Court Care Home to verify any information. View our terms and conditions. Neale Court Care Home has an Enhanced Service - more info.