Neale Court Care Home

Neale Road, North Hykeham, Lincoln LN6 9UA
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9.8 67 Reviews
  • Neale Court Care Home, Lincoln
Neale Court Care Home offers residential and dementia care in a quiet residential area of North Hykeham. Neale Court consists of 31 ground and first floor self-contained flats, there is a comfortable lounge and conservatory as well as a large, well-maintained garden for residents to enjoy.

The accommodation offers a homely environment and residents are encouraged to personalise their flat with their own belongings and furniture. All areas are wheelchair accessible and there is a lift to the first floor.

An open-door policy is in place encouraging relatives and friends to visit at all times. The home offers a wide range of activities, outings and opportunities to pursue interests and hobbies.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Neale Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kayleigh Moss (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (31)

Visiting

  • Visitors welcome at any time.

Parking

  • There is car parking on site.

Neale Court Care Home Reviews (67)

Total of 67, showing 21-40
9.8

Neale Court Care Home has a Review Score of 9.8 (9.842) out of 10, based on 18 reviews in the last 2 years. Over all time Neale Court Care Home has 67 reviews.

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Date Published

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Review from Shirley C (Daughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic place Neale Court is. My family and I cannot thank the staff highly enough. They are all so caring and nothing is too much trouble. My mum was very happy there and staff treated her as if it was their mum they were caring for.
Thank you so much for everything.

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Review from D V (Daughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having found Neale Court for mum our worries are no more. It's a lovely, friendly place to be. The staff are always very helpful, and the care given to mum is second to none. We would highly recommend this care home to anyone looking for a safe haven for a family member.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to leave a review for Neale Court, we are delighted that your mum has settled in so well with us. It is our pleasure to care for her as part of our Neale Court family.

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Review from K F (Ex Family Member) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was so lovely to visit Neale Court again today and to see the incredible changes that have taken place over the last 12 months. It has to be seen to be believed! The new facilities and furnishings are luxury standard and so well planned and finished. The entertainment suite, salon, outdoor terrace
and restaurant would rival any hotel. On this one short visit, I was able to capture a real snapshot of everyday life for the residents.
There was a tangible air of contentment, pride community and purpose for all - from both staff and residents. Well done to all of the staff who have transformed the facilities and structure of the home to enhance and complement their first class care of their residents. Would highly recommend!

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for leaving a lovely review for Neale Court Care Home. We are delighted with our recent refurbishment and feel it has been a real boost for both residents and staff who make the most of their new facilities every day. It is our pleasure to care for your loved one as part of our family here at Neale Court.

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Review from A G (Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and manager (although I haven't had much to do with the manager) are always friendly and helpful. My friend feels uncomfortable with a male carer in attendance when showering, washing or using the toilet but he still turns up so she turns him away. Apart from that dignity has been shown when
my friend has been taken to the toilet whilst I've been there. Her room is quite big and adequately furnished and appointed, but the cleanliness is poor. I often have to wipe the bed/table down with Dettol wipes and 9/10 times the floor needs a good hoover. The bathroom needs a better clean as well. My friend enjoys the food and it is great that the chef sees residents on a daily basis and tried to accommodate residents' preferences. The facilities and activities appear good as do safety and security. I appreciate it is uncomfortable but it would be nice to see staff wearing their masks properly at all times. I can't comment on value for money as I don't know how much it is.

Reply from Katie Pickering, Home Manager at Neale Court Care Home

Thank you for taking the time to leave a review for Neale Court Care Home, we appreciate all comments and feedback. We will certainly address your comments regarding the cleanliness of your friend's room and we are disappointed to hear that it has not been maintained to the high standards that we set and expect of our home. Please do come and see me when you are next visiting and I would be more than happy to speak to you about our Housekeeping routines.

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Review from R J (Brother-in-law of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming environment. Staff are welcoming, youthful, positive and helpful. The home is well maintained and attractive to any visitor.

Reply from Katie Pickering, Home Manager at Neale Court Care Home

Thank you for taking the time to leave a review for Neale Court Care Home, we appreciate all comments and feedback. It's wonderful to hear how welcoming and friendly you find our staff team.

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Review from Melanie S (Relative of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's mother spent approximately 6 months at Neale Court before she sadly passed away. We couldn't find any fault within the home or the care provided. The patience and care shown by all the staff is second to none. My mother-in-law's room (or apartment as we called it) was spotlessly clean at
all times as was the dining area and recreational areas. The garden is beautiful which has lovely sitting areas also residents are encouraged to keep up with their gardening hobby whilst living here. My partner and myself were always made to feel welcome by the lovely friendly staff as were other family and friends. This year my partner was unfortunately diagnosed with terminal cancer. He said to me that if he needs to spend any time in a care home he would like it to be Neale Court as did his Mum (we'll be calling you if need be). I would highly recommend Neale Court to all family members and friends as I spent 20 years working in care/ and nursing homes, this one is up there at the top of my list.

Reply from Becky Exton, Home Manager at Neale Court Care Home

Thank you for taking the time to write such a lovely review for Neale Court and thank you for your kind recommendation. We are very pleased to hear how welcome you felt at Neale Court, we are always here to support our families.

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Review from Jane C (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our parent has lived at Neale Court for three years. Having a type of dementia that affects your ability to communicate most of your daily needs, we rely on the team to ensure this happens. As a family, we have been involved with all the staff at Neale Court and we feel the staff are approachable and
are happy to listen to any concerns we have had. It has been a challenging time for staff within the care sector and as a family, we feel it is important that their work does not go unnoticed and that we value their work and commitment to caring for these vulnerable adults. We visit our relative most days and the team have been happy to allow myself to continue to be involved in our relative's care. My sister helped out with some gardening during the summer. We recently attended a 'Relatives' meeting which enabled us to meet other families. It highlighted how stressful 'Lockdown' had been for residents, staff and families. Our relative is settled and her sense of humour keeps us all entertained.

Reply from Becky Exton, Home Manager at Neale Court Care Home

Thank you for taking the time to leave a review for Neale Court Care Home, we are very pleased to hear that you have found our staff team helpful during what has been a very difficult period. We thank you for your kind words and will share your comments with the staff. It is our pleasure to care for your loved one as part of our Neale Court family.

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Review from Linda F (Daughter of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Neale Court since July, and being 92, I was concerned whether he would settle in, but I needn't have worried, as there was always someone around to help him find his way around, and the activities are absolutely brilliant, which he thoroughly enjoys. The main reason we chose Neale
Court was purely and simply the staff, all of whom work hard, but remain cheerful, helpful and caring. The renovations are nearly complete, and it is looking amazing, worth the upheaval, but then I'm not there 24/7.

Reply from Becky Exton, Home Manager at Neale Court Care Home

Thank you for leaving a review for Neale Court. We are very pleased that your father has settled in so well with us. He loves joining in with the activities, and it's lovely to see him developing friendships with our other residents.

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Review from Wilfred B (Husband of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home well run and friendly. The premises are extremely well run and provide a warm and comfortable environment. Without exception, I find the staff welcoming and helpful and the residents are cared for with compassion and understanding.

Reply from Becky Exton, Home Manager at Neale Court Care Home

Thank you for taking the time to leave a review for Neale Court Care Home, we appreciate your kind words and thank you for your recommendation. We are delighted to hear that you've found our staff so welcoming and helpful, it is our pleasure to care for your loved one as part of our family here at Neale Court.

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Review from Justine C (Daughter of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Neale Court initially for respite care after a turbulent few months in and out of hospital. From the moment mum was showed her room she said it felt like she was home! Within a week; said she hoped she could continue to stay forever! The staff at every level, from the kitchen, accommodating
her diet and what she sometimes fancies, to the careers who go above and beyond to make each resident feel special and considered; nothing is ever too much trouble to help the resident. The activities lady has an imagination to get all residents involved together and interacting, it’s lovely to see on Facebook. The care and reassurance continually given to my mum are A*. All Management and Staff go out of their way to interact and involve you as family. To every member of the team involved, thank you.

Reply from Becky Exton, Home Manager at Neale Court Care Home

Thank you for taking the time to leave a review for Neale Court Care Home, we are delighted to hear how happy you are with our care here at Neale Court. It is our pleasure to care for your mother as part of our Neale Court family.

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Review from Daniel C (Grandson of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother and family have been welcomed and looked after by Neale Court with amazing kindness and support. Through their sensible approach and empathy supporting everyone during the sad passing of my grandfather, due to dementia, down to the daily activities and updates that make all the residents
and their families smile. Sadly I am too far away to visit often, but a huge thank you to everyone at Neale court for making it a happy home.

Reply from Becky Exton, Home Manager at Neale Court Care Home

Thank you for your kind review of Neale Court Care Home, we appreciate all comments and feedback. It's a pleasure to care for your loved ones as part of our Neale Court family.

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Review from Karen S (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad initially came to Neale Court for respite in October 2020 and settled in very well. So when the time came to him needing permanent care there was no hesitation in deciding that Neale Court was the place for him.
All the carers are so lovely and it's clear to see they genuinely care for all the
residents. They keep me informed of any changes with my dad and nothing is ever too much trouble for them. They keep the residents entertained with fun activities. It's lovely to see photos of my dad taking part.
My dad's room is clean and spacious. The food is 'fit for a king' as he keeps saying.
I couldn't ask for better care for my dad and would highly recommend Neale Court to anyone looking for a care home for their loved ones.
Thank you to all the staff for the amazing care you give to my dad.

Reply from Becky Exton, Home Manager at Neale Court Care Home

Thank you for your review of Neale Court, I will pass your kind comments on to all of the staff team. It's our pleasure to care for your father as part of our Neale Court family and we're pleased that he's settled in so well with us.

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Review from Sue E (Daughter-in-law of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living overseas, as we do, it is very comforting to know that our relative is being well taken of. Seeing the photos on Facebook of all the activities taking place at the residence is very reassuring; they always look like they are having a fun time.

Reply from Becky Exton, Home Manager at Neale Court Care Home

Thank you for taking the time to write a review for Neale Court Care Home, we appreciate all comments and feedback. It's lovely to hear that you are so happy with our care of your loved one and are enjoying seeing our activities on our Facebook page.

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Review from Claire F (Granddaughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma hasn't been with you very long, but in a matter of a few weeks, her confidence has grown, and it's lovely to see photos of her joining in with the arts and craft activities you've been doing. Thank you, Neale Court carers!

Reply from Becky Exton, Home Manager at Neale Court Care Home

Thank you for taking the time to leave a review for Neale Court Care Home, we appreciate all comments and feedback. It's lovely to hear that you are so happy with our care of your grandma. I will pass your thanks on to the care team.

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Review from Martin E (Son of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother and the activities you have the residents participate in is wonderful. You keep them happy and their minds alert.
The staff are always upbeat and happy to help and genuinely care. My mother has been much happier and mentally alert since moving in.

Reply from Becky Exton, Home Manager at Neale Court Care Home

Thank you for taking the time to leave a review for Neale Court Care Home, we appreciate all comments and feedback. It's lovely to hear that you are so happy with our care of your loved one.

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Review from Julia K (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents entered Neale Court Care Home in March 2020. During that time, myself and my husband have been welcomed into Neale Court and made to feel like part of the Neale Court family. Unfortunately, my dad deteriorated quite quickly (his condition was the reason they entered Neale Court). In
his final days, both my husband and I were allowed in to care for him and to support my mum and were included in staff Covid testing to ensure safety. Neale Court supported us after Dad's death and gave excellent care to my bereaved mum. Mum continues to reside there and is very happy. I would be very happy to recommend Neale Court to anyone thinking about residential care for their loved one.

Reply from Becky Hunt, Home Manager at Neale Court Care Home

Thank you for your very kind review of Neale Court Care Home, it was our pleasure to care for your parents as part of our Neale Court family. I will share your comments with our staff team.

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Review from Sue (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Neale Court for over 4 years until July 2020 when she sadly passed away. She chose Neale Court herself after looking around several other care homes and the family reading the good reviews. She was very happy there, all staff were exceptional and compassionate and looked after
her with high standards right until the end. Mum considered all staff as being her friends and was grateful for everything they did for her. Well done to all staff and thank you for looking after my Mum so well.

Reply from Becky Hunt, Home Manager at Neale Court Care Home

Thank you for taking the time to write a review for Neale Court Care Home, we appreciate all comments and feedback. It is wonderful to hear that you were so pleased with the care of your mother, it was a pleasure to care for her. I will ensure that your kind words are passed on to our staff team.

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Review from Christine L (Daughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I walked into Neale Court, I knew this was going to be a lovely home for Mum. You can tell the staff here are working as carers because they are passionate about caring, not just doing a job. The interaction from the staff to me as a relative has been positive and friendly. I am always contacted
if Mums needs change. I would recommend this care home 100-per-cent.

Reply from Becky Hunt, Home Manager at Neale Court Care Home

Thank you for taking the time to write a review for Neale Court, we will pass your kind comments on to the staff team. We appreciate your feedback and are pleased to hear that your Mum is happy with us here at Neale Court.

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Review from Linda B (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 102 and has been cared for the utmost warmth and concern. I would not dream of her being cared for anywhere else.
The staff are amazing, and my mum has settled so well; she is now putting on a bit of weight and is contented, what else can you ask for!

Reply from Becky Hunt, Home Manager at Neale Court Care Home

Thank you for taking the time to leave a review for Neale Court, it's an absolute pleasure to care for your mother and we are very pleased that she has settled with us so well at Neale Court.

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Review from Sue G (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came out of hospital and needed respite care. On telephoning the care home we were greeted by a very friendly receptionist, so helpful. A room was arranged and mum moved in. I cannot thank the wonderful staff enough, amazing care. Mum had always been daunted by a nursing home stay but not here.
We felt part of a lovely atmosphere and the staff cannot do enough for the residents and families.

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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Neale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Neale Court Care Home is calculated as follows: ( (182 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 209 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Neale Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (2)

Kayleigh

Kayleigh Moss

Job Title: Home Manager

Joined: 2015

Kayleigh Moss is our Home Manager at Neale Court Care Home. Kayleigh has worked at Neale Court since 2015 in various roles including Deputy Manager and now as our Home Manager. She knows our residents, staff and families well and is passionate about delivering the highest standards of care and support. She operates an open-door policy and is more than happy to welcome families and residents to join her for a chat over a cuppa at any time.

Emma

Emma Hall

Job Title: Home Administrator

Emma has worked at Neale Court since 2016, she lives locally and loves working with people. She keeps the administration running smoothly for the home and brightens everyone's day as she's always smiling!

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