Neale Court Care Home

Neale Road, North Hykeham, Lincoln LN6 9UA
Review Us
9.8 67 Reviews
  • Neale Court Care Home, Lincoln
Neale Court Care Home offers residential and dementia care in a quiet residential area of North Hykeham. Neale Court consists of 31 ground and first floor self-contained flats, there is a comfortable lounge and conservatory as well as a large, well-maintained garden for residents to enjoy.

The accommodation offers a homely environment and residents are encouraged to personalise their flat with their own belongings and furniture. All areas are wheelchair accessible and there is a lift to the first floor.

An open-door policy is in place encouraging relatives and friends to visit at all times. The home offers a wide range of activities, outings and opportunities to pursue interests and hobbies.

Show Neale Court Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Neale Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kayleigh Moss (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (31)

Visiting

  • Visitors welcome at any time.

Parking

  • There is car parking on site.

Neale Court Care Home Reviews (67)

Total of 67, showing 61-67
9.8

Neale Court Care Home has a Review Score of 9.8 (9.842) out of 10, based on 18 reviews in the last 2 years. Over all time Neale Court Care Home has 67 reviews.

Overall Experience

  • 53
  • 14
  • 0
  • 0
  • 0

Date Published

67
7
9
18
49

Review from Sue G (Daughter of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing a few care homes, Mum chose Neale Court and as a family, we agreed with her this was the nicest one. We particularly liked the friendliness and caring attitude of every member of staff that we had met. The size of Mum's flat is perfect for her advancing age a medical condition. It is always
kept clean and tidy by the staff. The care Mum is receiving is amazing and nothing is too much trouble. They are all willing to do anything that Mum needs. She is very settled and happy to be there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert R (Son of Resident) published on 18 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Mums care at Neale Court it is a lovely place, clean, fresh and with a happy, quiet and calm atmosphere. Lovely gardens and surroundings and the 'flat' having her own kitchen is a great idea. She has struggled to come to terms with Dads death and the resulting need for care and
would have found admission to any residential care situation very difficult. She has settled far better than we could have hoped for. She says herself the staff are lovely, the food is very good, her room is kept very clean, everybody is very friendly and she is very well looked after. Her favourite quote is 'they call it a home and it is a home'.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie W (Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first came in 2004, residents including myself were mobile and we were able to go out and about. Now only one or two are able to. We are able to get more people coming in with mental problems. Some never leave their rooms and don't take part in any activities. I prefer to spend most of my time
in my room reading, doing crosswords, and other puzzles and watching quizzes and factual programmes on TV. I have a mobility chair and go to the local shops if I need to, weather permitting, and I go out whenever outings are arranged.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tessa C (Daughter of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly, kind and supportive. They continue to be really lovely with mum, patient, kind and always so positive while remaining totally professional. The food is excellent, the care outstanding. Mum settled very quickly and is happy, we believe it is because of the wonderful care she
gets. As a family, we travel weekly from London or Newcastle - the quality of care has consistently been outstanding. They have always been excellent in communicating - and always very happy to answer any questions we have.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia M (Niece of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has vascular dementia, arthritis, and a heart arrhythmia. The care home is extremely good with him, they look after his every need. All the carers work to a high standard.
The lounge, dining room hall etc are always clean and fresh. My uncle's room is kept clean and tidy his bed is made, always
with fresh linen.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jim B (Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and staff at this care home are to be commended for their care and understanding. During my stay I was made to feel "a person" who was not ignored when I made a request, which was unlike previous care homes in the Lincoln area. Communication was good which is a great help when away from
home. What I would like would be more activities. I would certainly recommend this home for good care and attention, also food!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvia M (Daughter of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Neale Court for the past two years 6 months as she has vascular dementia and I cannot praise all the staff and the home highly enough. Nothing seems to be too much trouble for them. The choice of food seems very good. Visitors are made very welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Neale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Neale Court Care Home is calculated as follows: ( (182 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 209 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Neale Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (12)

Meet the Team (2)

Kayleigh

Kayleigh Moss

Job Title: Home Manager

Joined: 2015

Kayleigh Moss is our Home Manager at Neale Court Care Home. Kayleigh has worked at Neale Court since 2015 in various roles including Deputy Manager and now as our Home Manager. She knows our residents, staff and families well and is passionate about delivering the highest standards of care and support. She operates an open-door policy and is more than happy to welcome families and residents to join her for a chat over a cuppa at any time.

Emma

Emma Hall

Job Title: Home Administrator

Emma has worked at Neale Court since 2016, she lives locally and loves working with people. She keeps the administration running smoothly for the home and brightens everyone's day as she's always smiling!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Neale Court Care Home to verify any information. View our terms and conditions. Neale Court Care Home has an Enhanced Service - more info.