Ruckland Court Care Home

Ruckland Avenue, Lincoln LN1 3TP
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9.7 64 Reviews
  • Ruckland Court Care Home, Lincoln
Ruckland Court Care Home is located in the North of Lincoln on the Ermine West estate. The home provides long term residential care, specialist dementia care and short term respite care. Ruckland Court has a range of accommodation including self contained apartments, enabling residents to maintain their independence.

Accommodation includes bedrooms and en-suite facilities with the option of a kitchenette in some of the rooms. Residents are encouraged to personalise their space with their own furnishings and belongings. There are communal lounge and dining areas on each floor where residents can choose to socialise and take meals if they wish.

The Coffee Club is a lovely place to entertain family and friends or the in-house pub for social occasions. There is the cinema room for residents to enjoy regular movie nights and the hair salon for the residents to have their weekly set and blow-dry.

The garden is well maintained and secure with pleasant seating areas for residents and their families to enjoy. The home is adjacent to the Ermine playing fields and close to local shops and amenities. All areas of the home are wheelchair accessible and there is a lift to the first floor. Daily activities are provided for residents to join in if they choose, including gentle exercise, arts and crafts, gardening and games. The home is regularly visited by outside entertainers and local community groups.

Care staff are friendly, well-trained and provide round-the-clock professional assistance according to individual requirements. Residents are visited by a hairdresser, chiropodist and local health care professionals when required.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Dementia Care: from £1425

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Ruckland Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Adam Atkin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1994
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visitors welcome at any time.

Parking

  • There is a car park available onsite.

Ruckland Court Care Home Reviews (64)

9.7

Ruckland Court Care Home has a Review Score of 9.7 (9.665) out of 10, based on 16 reviews in the last 2 years.
Over all time Ruckland Court Care Home has 64 reviews.

Overall Experience
  • 52
  • 11
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Date Published
  • 64
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  • 16
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Reviewer Connection to Ruckland Court Care Home
  • 30
  • 13
  • 5
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
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  • 1
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Total of 64, showing 41-60
Review from Sandra B (Daughter of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently and unexpectedly required a placement for my father. This has been made more difficult given that we are only just coming out of 'lockdown'.
The manager could not have been more helpful in this quest, not to leave out the maintenance man, indeed all the staff I came into contact with.
The
rooms provided, are second to none in that they replicate a home for the residents and not just a room in a care home.
The atmosphere was caring, very much family orientated and so reassuring for anyone who requires a place for their family member.
I could not recommend then high enough.
Reply from Claire Ward, Home Manager at Ruckland Court Care Home

Thank you for your review and for your very kind words, I will ensure that your comments are passed to my staff team. I am very pleased that your Father has settled so well with us and will enjoy being part of the family here at Ruckland Court.

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Review from I B (Son of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good residential home with the excellent caring staff at all levels. The home generally is in need of some renovation/updating thought. The residents are well treated and cared for and are in particular treated with dignity.
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Review from B (Niece of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This has been such a lovely place. Brilliant.
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Review from M C (Sister of Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my sister is excellent, the staff are kind and caring with a smile on their faces.
The support they gave me in my sister's last illness was wonderful with their love and kindness and nursing pulled her through.
Thank you.
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Review from Brenda W (Daughter of Resident) published on 30 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 2 years. I am very happy with all aspects of care offered by the home. It is very family-friendly and the staff always are approachable. Mum has settled in well and loves living in the home. She is always treated with dignity and her choices of care respected. I have peace
of mind that she is well cared for.
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Review from E R (Daughter of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very good and caring but there isn't enough of them as I have noticed more and more that it takes them longer to get the residents to the toilet and sometimes over 20 minutes which I don't think is fair. As for the activities, there really isn't any. My mum is supposed to have exercise
but they don't do any anymore. I can only see one activity staff and she isn't full time. My mum is getting more and more fed up and going downhill, there just isn't enough staff.
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Review from Julie B (Daughter of Resident) published on 4 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has settled in at Ruckland Court and adores the wonderful team that look after him. He enjoys the food and has started to tell jokes again. He helps in the garden during the summer months and he still gets to enjoy a pint with my brothers once a week. I enjoy visiting such a friendly environment.
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Review from Emma M (Daughter of Resident) published on 2 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ruckland Court is a lovely home with staff who genuinely care. My dad has been a resident for over three years and has always received excellent care. He does complain about the food and lack of activities he would like to be involved in but that’s probably just him. The accommodation is spacious and
gives a real home from home feel.
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Review from Pauline W (Sister of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased to say Ruckland Court is a friendly, clean and helpful place for my sister to be in. I know she is looked after well making me feel more settled. Thanks to the manager and staff.
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Review from Jon T (Son of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been resident now for over six months and during this time she has been extremely happy. The staff, both management and nursing, are all excellent and very caring.
Food is good and entertainment and activities are second to none.
Whilst here my mother has found friendship and lovely
company.
No hesitation but to recommend.
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Review from Pamela F (Son of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whenever we visit mum, the staff are always welcoming. Mum seems well cared for and clean and comfortable.
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Review from Katherine C (Daughter of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum has been a resident for the last 4 years and during this time her care and support has been like having a second family. A real home from home feel. The staff have bee excellent and nothing is too much trouble, often going over and above their duties. Sadly Mum passed away earlier this month
and the care, support and dignity shown in her last few days was excellent. We can't thank the staff and management enough.
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Review from Sarah (Granddaughter of Resident) published on 14 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Grandma is very happy at Ruckland Court. The staff are very friendly and she enjoys spending her days there.
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Review from Ann G (Daughter of Resident) published on 7 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Ruckland Court is a very nice care home which is, clean and friendly. The staff are friendly and helpful. My mother only goes in for respite care but the staff are always welcoming and remember her name. The only problem I have is they keep losing my mothers clothes.
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Review from Paul S (Son of Resident) published on 4 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is no comparison to the home that my Mother was in before. Ruckland Court exceeds all expectations than her previous care home. She is happy, joins in with the activities, something she would not have done previously. The standards of the home that we see when we visit are excellent and staff
very friendly and helpful.
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Review from L S (Daughter of Resident) published on 8 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ruckland Court looks after my mother very well. The rooms are always clean and tidy. However, the resident's lounge needs air conditioning putting in. The food is mostly fine but you possibly need another care assistant.
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Review from Patricia W (Daughter-in-law of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ruckland Court staff have always been kind and helpful and the home and gardens increasingly attractive and interesting.
After a month in hospital my mother-in-law returned to Ruckland Court weak and confused. The staff have been exceptional in their care and welcome for her, giving her dignity and
encouragement with attention to detail.
She is now gaining independence and strength and is renewing interest in activities.
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Review from Alan W (Son of Resident) published on 17 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Mum returned to Ruckland Court after a spell in the Hospital, the staff could not have been more welcoming. They all seemed to stop and talk to her. They were by her side helping her regain confidence with her zimmer frame, pro-actively re-arranged the furniture in her room to make navigation
easier for her and reduce the risk of falling against furniture, laying a pressure sensitive mat beside her bed so that staff would immediately be alerted if she got out of bed in the night. They were particularly attentive throughout her convalescence.
Mum responded well, becoming more engaged, joining in and initiating conversation again and made a determined effort to recover her walking.
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Review from Elizabeth A (Daughter of Resident) published on 14 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ruckland Court is a lovely care home. My mother has been a resident for over 10 years and is very happy. I am delighted that she can enjoy her life is this caring, friendly community. The staff - all staff including the Manager, Carers, Laundry Ladies, Chefs - everyone involved, do their utmost to ensure
that she is happy and well cared for. I have utmost respect to all in what can be sometimes difficult circumstances and send my thanks for their care and attention to my mother. It is a happy friendly care home.


I recommend Ruckland Court without hesitation.

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Review from Deborah H (Granddaughter of Resident) published on 9 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful care home on every level. They cared for my Nanna for five years. Over that time they became part of her family and showed so much care and compassion. Very kind and friendly carers. She was shown so much respect, love and dignity towards the end of her life, which was very comforting for
us as a family.
Cannot thank them enough for the care shown over the years and would certainly highly recommend them for both daycare and residential care.
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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Ruckland Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Ruckland Court Care Home is calculated as follows: ( (148 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 185 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ruckland Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (7)

Adam

Adam Atkin

Job Title: Home Manager Joined: 2018

Adam is our Home Manager at Ruckland Court and is passionate about caring for older people. Adam has worked at Ruckland Court since 2018 in various roles and was promoted from Deputy Manager to Home Manager in 2022. He knows our residents and their families well and is dedicated to providing the highest standards of person centred care.

Melissa

Melissa Stothard

Job Title: Home Administrator Joined: 2019

Melissa is our home administrator at Ruckland Court. She has worked here since 2019, previously working in hospitality management. Melissa’s grandmother moved into Ruckland Court, and she was impressed, so she decided to apply for the role when it became available. She enjoys the homely and welcoming atmosphere and loves to support our home and get to know our residents and their families.

Sharon

Sharon Robinson

Job Title: Deputy Manager Joined: 2002

Sharon Robinson has been a carer and now progressed to Deputy Manager at Ruckland Court Care Home. She has been at Ruckland for over 20 years. To obtain a better understanding of her job she became the Dementia Champion for Ruckland Court.


Sharon helps residents take part in activities such as gardening and takes photos so they can enjoy talking about their experiences later. She also takes part in Dementia Cafes hosted at the home and enjoys supporting families and helping them to understand dementia better.

Stacy

Stacy Poucher

Job Title: Deputy Manager Joined: 2024

Stacy Poucher is our Deputy Manager at Ruckland Court. Stacy’s passion for caring started when she supported her nan growing up. She went on to study Health and Social Care at Lincoln University and began her career as a carer 8 years ago. Since then, she progressed to Senior and is now Deputy Manager. She is dedicated to providing person-centred care and supporting both residents and staff to create a warm and welcoming environment.

Michelle

Michelle Middleton

Job Title: Client Services Manager Joined: 2016

Michelle has worked at Ruckland Court since 2016.


Progressing to the role of Client Services Manager after being in the role of Head Housekeeper. Michelle supervises the day-to-day operations in the customer service department, particularly focusing on food and beverage service and helping to maintain the high standards in the Home.


She was recognised with a Country Court award for ‘Our Values’ for her dedication to our residents. Michelle is passionate about recognising the little things that matter to people and doing her best to ensure our residents lead fulfilled lives.

April

April Hardy

Job Title: Lead Well-being Coordinator Joined: 2024

April has been our Well-being Lead for a year and loves how varied each day is. She’s passionate about learning each resident’s life story to create meaningful, person-centred activities. With a background in nurseries and pre-schools, she brings her experience in engaging activities to all ages. Her goal is to enrich residents’ lives and make every day enjoyable here at Ruckland Court.

Denise

Denise Lawson

Job Title: Care Assistant

Denise has been a Care Assistant at Ruckland Court Care Home since 2012. As part of our care team she is responsible for providing five star care for our residents. She was recognised with a Country Court Care Hero award for putting residents at the heart of everything she does. Denise is passionate about dementia care and will always show compassion and put others before herself.

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