Ruckland Court Care Home

Ruckland Avenue, Lincoln LN1 3TP
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9.7 64 Reviews
  • Ruckland Court Care Home, Lincoln
Ruckland Court Care Home is located in the North of Lincoln on the Ermine West estate. The home provides long term residential care, specialist dementia care and short term respite care. Ruckland Court has a range of accommodation including self contained apartments, enabling residents to maintain their independence.

Accommodation includes bedrooms and en-suite facilities with the option of a kitchenette in some of the rooms. Residents are encouraged to personalise their space with their own furnishings and belongings. There are communal lounge and dining areas on each floor where residents can choose to socialise and take meals if they wish.

The Coffee Club is a lovely place to entertain family and friends or the in-house pub for social occasions. There is the cinema room for residents to enjoy regular movie nights and the hair salon for the residents to have their weekly set and blow-dry.

The garden is well maintained and secure with pleasant seating areas for residents and their families to enjoy. The home is adjacent to the Ermine playing fields and close to local shops and amenities. All areas of the home are wheelchair accessible and there is a lift to the first floor. Daily activities are provided for residents to join in if they choose, including gentle exercise, arts and crafts, gardening and games. The home is regularly visited by outside entertainers and local community groups.

Care staff are friendly, well-trained and provide round-the-clock professional assistance according to individual requirements. Residents are visited by a hairdresser, chiropodist and local health care professionals when required.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Dementia Care: from £1425

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Ruckland Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Adam Atkin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1994
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visitors welcome at any time.

Parking

  • There is a car park available onsite.

Ruckland Court Care Home Reviews (64)

9.7

Ruckland Court Care Home has a Review Score of 9.7 (9.665) out of 10, based on 16 reviews in the last 2 years.
Over all time Ruckland Court Care Home has 64 reviews.

Overall Experience
  • 52
  • 11
  • 0
  • 0
  • 1
Date Published
  • 64
  • 6
  • 9
  • 16
  • 48
Reviewer Connection to Ruckland Court Care Home
  • 30
  • 13
  • 5
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 61-64
Review from Julie S (Daughter of Resident) published on 21 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have seen a great improvement under the new manager and her team. The whole atmosphere is now warm and friendly and senior staff are accessible. It is still hard to contact Ruckland Court out of hours, for example when my mother rings us in the night and is frightened. My mum likes and trusts the
staff and her rooms are always clean and tidy. It is difficult to persuade her to socialise, and she wears the same clothes for days in spite of staffs best efforts.
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Review from H A (Son of Resident) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally good.
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  • Care / Support
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  • Treated with Dignity
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Review from Jane H (Daughter of Resident) published on 24 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always found the staff caring and friendly, treating my Mother with dignity and respect. The flat is comfortable and has everything my Mother needs, although she has, in the past, preferred to spend time in the lounge with the other residents where she gets involved with the various activities
provided.
The quality of food in the dining room is excellent and we know she enjoys her meals.
We are happy in the knowledge that my Mother is being well looked after and cared for. Thank you.
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Review from J A (Daughter of Resident) published on 7 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Ruckland Court for 3-4 years and has a first class attention from staff all the time. The dining has also been very good. No complaints at all from our family.
  • Facilities
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  • Treated with Dignity
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  • Value for Money
Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Ruckland Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Ruckland Court Care Home is calculated as follows: ( (148 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 185 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ruckland Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (7)

Adam

Adam Atkin

Job Title: Home Manager Joined: 2018

Adam is our Home Manager at Ruckland Court and is passionate about caring for older people. Adam has worked at Ruckland Court since 2018 in various roles and was promoted from Deputy Manager to Home Manager in 2022. He knows our residents and their families well and is dedicated to providing the highest standards of person centred care.

Melissa

Melissa Stothard

Job Title: Home Administrator Joined: 2019

Melissa is our home administrator at Ruckland Court. She has worked here since 2019, previously working in hospitality management. Melissa’s grandmother moved into Ruckland Court, and she was impressed, so she decided to apply for the role when it became available. She enjoys the homely and welcoming atmosphere and loves to support our home and get to know our residents and their families.

Sharon

Sharon Robinson

Job Title: Deputy Manager Joined: 2002

Sharon Robinson has been a carer and now progressed to Deputy Manager at Ruckland Court Care Home. She has been at Ruckland for over 20 years. To obtain a better understanding of her job she became the Dementia Champion for Ruckland Court.


Sharon helps residents take part in activities such as gardening and takes photos so they can enjoy talking about their experiences later. She also takes part in Dementia Cafes hosted at the home and enjoys supporting families and helping them to understand dementia better.

Stacy

Stacy Poucher

Job Title: Deputy Manager Joined: 2024

Stacy Poucher is our Deputy Manager at Ruckland Court. Stacy’s passion for caring started when she supported her nan growing up. She went on to study Health and Social Care at Lincoln University and began her career as a carer 8 years ago. Since then, she progressed to Senior and is now Deputy Manager. She is dedicated to providing person-centred care and supporting both residents and staff to create a warm and welcoming environment.

Michelle

Michelle Middleton

Job Title: Client Services Manager Joined: 2016

Michelle has worked at Ruckland Court since 2016.


Progressing to the role of Client Services Manager after being in the role of Head Housekeeper. Michelle supervises the day-to-day operations in the customer service department, particularly focusing on food and beverage service and helping to maintain the high standards in the Home.


She was recognised with a Country Court award for ‘Our Values’ for her dedication to our residents. Michelle is passionate about recognising the little things that matter to people and doing her best to ensure our residents lead fulfilled lives.

April

April Hardy

Job Title: Lead Well-being Coordinator Joined: 2024

April has been our Well-being Lead for a year and loves how varied each day is. She’s passionate about learning each resident’s life story to create meaningful, person-centred activities. With a background in nurseries and pre-schools, she brings her experience in engaging activities to all ages. Her goal is to enrich residents’ lives and make every day enjoyable here at Ruckland Court.

Denise

Denise Lawson

Job Title: Care Assistant

Denise has been a Care Assistant at Ruckland Court Care Home since 2012. As part of our care team she is responsible for providing five star care for our residents. She was recognised with a Country Court Care Hero award for putting residents at the heart of everything she does. Denise is passionate about dementia care and will always show compassion and put others before herself.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ruckland Court Care Home to verify any information. View our terms and conditions. Ruckland Court Care Home has an Enhanced Service - more info.