Russell Green

My father spent the last 8 weeks of his life at Russell Green as his health declined rapidly and as we found it increasingly difficult to care for him at home. At all times I found the team at RG extremely professional, friendly, welcoming, caring and responsive to Dad's complex needs, even organising special equipment in his room to make his life more comfortable. They were in constant contact with our family whenever the need arose, either by 'phone or by email, and we always felt that we could visit Dad at any time and share mealtimes with him. As this is a small care home the staff know their residents very well and aim to respond to their individual needs in a family environment. Medication, balanced meals and liquids are administered efficiently. The sensory garden is a beautiful outdoor space for the more mobile residents. The regular programme of activities and events keep the residents stimulated and motivated.

Russell Green provided a daily meals service for two years, and a full residential service for seven months, until my stepfather's death. I cannot speak highly enough about the quality of service provided. In particular, the ability to anticipate and adapt to his changing needs as his condition deteriorated, was very impressive. Communication with our family was first class throughout and the facilities at the home were excellent. What struck me most was the level of care delivered by all the staff. People talk about going the extra mile to provide a high-quality service, but in my view, the staff at Russell Green completed several marathons in providing brilliant end of life care for a man who was lucky to end his days at this Care Home.

Mum had been in care here for nearly 3 years. When she first went in she gained weight, ate better and was so well looked after for all her care and social needs that it was a huge load off my mind. Her health and mobility gradually decreased, as did her memory and cognitive ability but the staff dealt with this very professionally. After Christmas Mum (at the age of 95) decided she had had enough of life and pain and gradually slipped away, dying peacefully on 14th January. Throughout this time the home was in contact with me (I live some distance away) so that I always knew what was happening. All the staff on duty that day were with her when she died - they were her 'family' and three were able to attend her funeral - genuinely upset at her passing.

My wife was admitted to Russel Green Care Home after falling three times while in care at her home. She was diagnosed with dementia and gradually became confined to bed. Her room is overlooking the gardens. She has a bed that is completely adjustable for her to see out of the window. She responds to music/tv etc. The staff are all wonderful, 100% dedicated, kind and caring both to her and myself.

The care given to my stepmother (who has lost mental capacity and is bed bound) is outstanding. Her room has been furnished with sensory stimulating ornaments and whenever staff enter the room they make the effort to interact with her to provide additional stimulation. She is always treated with dignity and kept clean. The staff are always polite and friendly and swift to offer cups of coffee which is a lovely gesture when you have travelled a couple of hours to visit. A fantastic care home!

We had to ask my mother to move into care. Although she had said she would have to go "somewhere" before winter, she was not happy but she gets muddled and tearful when things go wrong and can't cope. The staff are very helpful and caring and the manager is open to constructive criticism and always willing to listen and interact with residents and relatives.

Russell Green scores excellent in all categories. It is a professional, caring, welcoming and fun care home I would have no hesitation in recommending this care home to friends.

The care my Aunt has been receiving is exemplary. Staff at Russell Green frequently go above and beyond to take the greatest of care with her. All her needs are met with compassion, dignity and humour when needed. As a family, we are always kept fully updated on her health and welfare. I cannot put into words how grateful we all are as a family. I am always welcomed warmly on visits and offered refreshments. Thank you, Russell Green Care Home. You are amazing.