Wispington House, Lincoln, Lincolnshire
Wispington House, Lincoln, Lincolnshire
Wispington House, Lincoln, Lincolnshire

Wispington House, located in Saxilby, offers individualised care plans for people living with dementia, for short or long term needs. A dedicated and experienced team of caring professionals strive to provide high quality, person centred care with a strong focus on respect, equality and independence.

The home provides homely and comfortable accommodation within a welcoming and secure environment, allowing residents to feel safe and relaxed. Bedrooms are tastefully furnished and decorated and residents may personalise their room with their own belongings to promote familiarity. There is also a large landscaped garden where residents can socialise, relax or even enjoy a spot of gardening. Delicious home-cooked meals are prepared every day by the onsite catering team, and food can be tailored to individual tastes and preferences.

Residents are encouraged to continue their hobbies and they can also engage in a variety of stimulating and fun activities which are organised by the homes dedicated activities co-ordinator. Residents can also benefit from regular trips and outings, as well as on onsite hairdresser.

Owner: Wispington House Ltd

Person in charge: Elizabeth Harding (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Stroke

Single Rooms: 20

Shared Rooms: 3

Rooms with ensuite WC: 4

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Wispington House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.2 Wispington House has a Review Score of 7.2 (7.210)

The Review Score of 7.2 (maximum of 10) for Wispington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Wispington House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 13 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.71 for Wispington House is calculated as follows: ( (112 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.71

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.5 Points relating to the number of positive Reviews for Wispington House is based on 13 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 13 Reviews ÷ 5.2 Target Reached = 1 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wispington House?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wispington House

  • Daughter of Resident/Service User
    6
  • Husband of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Resident / Service User
    1
  • more

After being ill in hospital, I spent one week in Wispington House for respite care. I was well looked after with the staff being attentive and caring.

How likely would you be to recommend Wispington House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mother was adamant that she would never go into a care home, but after a fall that hospitalised her for 10 weeks she was left unable to walk at all. She was eventually discharged to Wispington House where she has spent the last 6 months.
The whole atmosphere in the home regarding care and friendship is amazing, The staff are always happy and friendly. There are various stimulating activities. The food is excellent. We cannot believe how quickly she has taken to residential care and she genuinely seems happy. We visit regularly and are very impressed with the friendliness of the staff towards ourselves, and do not believe we could have found a better place for my Mother than Wispington House.

How likely would you be to recommend Wispington House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife has started to come on Monday, Wednesday and Friday for the day. As a family, we have seen an improvement in my wifes' communication. She really enjoys going and is taking part in activities. I find she sleeps better as well after a day there.

How likely would you be to recommend Wispington House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been receiving day care and respite care since April 2016. She has commented that the staff are very caring and she greets them on each occasion with a with a smile and a cheery hello. I have observed that meals are made for the individual, seeing various residents each with a different meal at teatime. The activities vary but I have noticed that all the residents/service users are encouraged to join in. The home itself is very clean without a trace of the residential home smell.

How likely would you be to recommend Wispington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my wife every day if possible and therefore see how the home is running. All I can say apart from the information below is that I am glad that my wife is in this first class home.

How likely would you be to recommend Wispington House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother is so well cared for in Wispington House. The staff are wonderful.

How likely would you be to recommend Wispington House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

During the care of both my mother and father, I have been pleased at all times with the way that Wispington House's staff have shown compassion and care. At all times we have been made welcome by both the manager and care staff. I highly recommend this excellent care home.

How likely would you be to recommend Wispington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the level of care provided. The staff are kind, professional and understanding.

How likely would you be to recommend Wispington House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My grandmother has been at Wispington House now for approximately a year, and the staff at Wispington were fantastic at settling her in, and she has been relaxed and at ease in her new home. I cannot praise the activity ladies enough, they work tirelessly with the residents offering a variety of activities every day. My Grandma loves the activities, and after a recent stay in hospital she said she looked forward to going home to be able to participate in them again. The team at Wispington are fantastic at the care at home they are providing and long may it continue.

How likely would you be to recommend Wispington House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff at Wispington House are always friendly and helpful. They treat all the residents, particularly those who are less mobile or more confused, with tender patience, warmth and genuine care. The atmosphere is calm and relaxed but that does not mean a lack of vigilance; nothing gets missed. There is lots of fun and really good, home cooked food. High professional standards are under constant review and development which includes resident's and family's feedback being listened to and acted on. I am delighted with the care my Mum is given.

How likely would you be to recommend Wispington House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I cannot praise the managers and staff enough for the compassion and care shown to my mum for the 22 months mum was resident.

How likely would you be to recommend Wispington House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My wife has been a resident at Wispington House, since it was taken over by the new owners and management. The whole experience of being looked after and cared for in the surroundings and homely-ness are second to none. Along with the fact I can rest assured she's in safe and sound.

How likely would you be to recommend Wispington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are always greeted in a friendly manner by the management and staff who settle him in his chair and always ask him if he would like a drink.
The same care is shown to him on leaving.
From speaking to other carers who visit during the day, we know he isn't left in a chair on his own, and some activity is usually provided.
He spends 2 days a week in day care.

How likely would you be to recommend Wispington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

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