Bilton Court

Queensway, Wellingborough NN8 3FR

Bilton Court in Wellingborough is a care home providing quality care and facilities within a comfortable and relaxing environment. Set in a quiet residential area, located in its own beautiful grounds, Bilton Court care home is close to local services and amenities, such as local shops, doctor’s surgery and chemist.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. It works with customers and loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor is a provider of dementia care and provide on-going training to care staff to ensure their approach always reflects best practice.

Anchor was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. It is one of England’s largest provider of housing and care for those aged over 55 years and has more than 40 years’ experience as a not-for-profit provider of services to older people.

Group: Anchor

Person in charge: Cheryl Hunt (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 40

Shared Rooms: 4

Rooms with ensuite WC: 44

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Bilton Court is situated close to local services and amenities including:

Local shops are within a short distance.
Doctor's surgeries within a mile of Bilton Court.
The nearest hospital is Kettering General Hospital within 7 miles.

Latest Care Quality Commission* Report on Bilton Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.3 (maximum of 10) for Bilton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Bilton Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.179 for Bilton Court is calculated as follows: ( (30 Excellents x 5) + (41 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 84 Ratings = 4.179

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.104 Points relating to the number of positive Reviews for Bilton Court is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.6 Target = 0.104

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.3 Bilton Court has a Review Score of 7.3 (7.283) from 7 Reviews


Average Ratings

  • Excellent
    2
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bilton Court?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bilton Court

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Niece of Resident/Service User
    1

Whilst visiting my aunt, one morning we joined the residents in their activity of looking at old photographs of Wellingborough. This was really enjoyed by all, including me and my husband. Lovely morning.

How likely would you be to recommend Bilton Court? Extremely Likely

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Average Rating:   4.4 out of 5

My brother and I are very pleased with the care mum is getting at Bilton Court. The staff are very kind, patient and cheerful and do so much to make the residents feel comfortable and at home. Nothing is too much trouble, there is a nice easy going atmosphere and visitors are made to feel very welcome.
The management report any concerns promptly and deal with matters in a professional way.
It is a great comfort to know that mum is happy there and has the support and care she needs.

How likely would you be to recommend Bilton Court? Extremely Likely

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Average Rating:   4.3 out of 5

Service and facilities have improved during the past 6 months. Mum would benefit from more time spent with her by staff, not just when she needs a specific visit e.g food etc

How likely would you be to recommend Bilton Court? Likely

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Average Rating:   3.7 out of 5

Friendly, amiable staff who always try their utmost to be helpful and kind. The bedrooms and communal areas are always clean and tidy. Meals are not always suited to my father's taste but there always alternatives offered. Plenty of activities are always available if the residents are willing to participate. The management team have always been accommodating to my father's needs and that of our family. Overall, very pleased with the care and support given.

How likely would you be to recommend Bilton Court? Extremely Likely

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Average Rating:   4.1 out of 5

The person connected with the review was very good and listened to what I had to say, and my requests are being met. Her service is very good.

How likely would you be to recommend Bilton Court? Likely

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Average Rating:   3.3 out of 5

Very happy with mum's care and she is contented and happy, excellent staff. Overall, very good, always someone to talk to if any issues arise and always dealt with.

How likely would you be to recommend Bilton Court? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been at Bilton Court for about two years now. She is very happy there, as in her word "Everyone is so kind and helpful". She likes it very much as she is looked after very well. She enjoys all her meals and likes all the member of staff who look after her.

How likely would you be to recommend Bilton Court? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 23 May 2018

We currently have two vacancies for care. For further information, please contact Bilton Court.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

June 2015

CQC rated Good June 2015

Recipient: Bilton Court

Date: Friday 05 Jun 2015

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bilton Court