Bilton Court

Queensway, Wellingborough NN8 3FR
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9.6 73 Reviews
  • Bilton Court, Wellingborough
Bilton Court in Wellingborough is a care home providing quality care and facilities within a comfortable and relaxing environment and welcomes new residents for care. Set in a quiet residential area, located in its own beautiful grounds, Bilton Court care home is close to local services and amenities, such as local shops, a doctor’s surgery and chemist.

The home is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide personally tailored support for veterans.

Bilton Court provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. It works with customers and loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Bilton Court has two larger bedrooms where care can be comfortably provided for couples.

Anchor is a provider of dementia care and provides on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.
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Care Provided by Bilton Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

Colleagues at Bilton Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Bilton Court to find out the exact price for your requirements.

Contact Bilton Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bilton Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Zoe Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Bilton Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 1998
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (39)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visitors welcome at Bilton Court.

Parking

  • On site parking, including disabled spaces.

Bilton Court Reviews (73)

9.6

Bilton Court has a Review Score of 9.6 (9.637) out of 10, based on 25 reviews in the last 2 years.
Over all time Bilton Court has 73 reviews.

Overall Experience
  • 54
  • 16
  • 2
  • 1
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Date Published
  • 73
  • 5
  • 23
  • 25
  • 48
Reviewer Connection to Bilton Court
  • 36
  • 14
  • 4
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 73, showing 21-40
Review from E H (Daughter of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Bilton Court is brilliant! All of the staff have been amazing. My mum struggled to settle in for the first few weeks and the staff have gone above and beyond to make her happy. I can never thank them enough!
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Review from E C (Niece of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care assistants offer us a drink which is very nice. Very caring staff towards my Aunt. Overall, pleased with Auntie's care, although she did say someone took a jug of water away yesterday and had not replaced it all day. I went to find a member of staff to rectify this.
Reply from Zoe Smith, Manager at Bilton Court

Thank you for taking the time to review Bilton Court and we are pleased that you rate our care/support as excellent. We appreciate your kind comments regarding our team which I will pass on. We ensure that sufficient hydration is always available to each of our residents to ensure health and wellbeing.

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Review from M G (Daughter of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is well looked after at the care home and has settled in well. The staff all seem friendly and helpful and will ring me up if they have a query with anything or if mum has a fall, they will always let me know. The security is good and staff let us in and out, although sometimes when staff are
busy, especially weekends and evenings, you can wait to be let in from outside for about 10 minutes sometimes, but understand it keeps patients safe, but would be good to know pin number for exit to avoid interrupting staff. Overall very happy we chose this care home.
Reply from Zoe Smith, Manager at Bilton Court

Thank you for taking the time to review Bilton Court and we are pleased you rate our overall experience as very good. Thank you for your kind comments regarding our team, which I will pass on. The safety and well-being of our residents is always our priority, where colleagues support with access to ensure residents are not put at risk and we are aware of who is in our building for health and safety reasons. At busier times, it can take us a little longer to assist visitors. We welcome feedback to continuously improve care at Bilton Court, so my door is always open to discuss any matters relating to our care.

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Review from C C (Daughter of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and friendly. Various activities are held day-to-day, and meals are well balanced and good variety. A lovely care home overall and I would not hesitate to recommend it to anyone.
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Review from Julie P (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Bilton Court for approx 4 1/2 years. During that time her care has always been of the highest standard. All of the staff are dedicated, patient and caring. Mum sadly passed away at Bilton Court as she wanted to be in her own surrounds at the end. Again, the gentleness with
which she was treated was amazing, but the staff also looked after my sisters and me during those last days. An amazing home with amazing staff. Thank you.
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Review from B H (Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am lucky to be living in this care home. It isn't luxurious but it is comfortable. I came here with my late husband and the help and care we received was excellent. Most of the staff are very capable and very helpful. Although I am diabetic and have allergies, the kitchen is most helpful. The 'activities'
carer is very good and has made quite a difference to the morale of the home. Nothing is perfect but I believe the staff and management do run the 'home' to the best of their ability.
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Review from C G (Son of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with care.
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Review from Sally S (Daughter of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother likes Bilton Court very much. The food is excellent. She has settled in well, and the carers are excellent. Couldn't look after herself, so it was the best decision to come here.
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Review from Doreen F (Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were excellent, they were kind and helpful. The food was good. The home was clean.
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Review from Louise B (Daughter of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers treated Dad with dignity ad respect, providing care ad attention to his needs. As Dad deteriorated, they gave empathy and support to us which was much appreciated and helpful.
They involved Dad in all the activities, even though this became difficult as he deteriorated.
There was great
communication from the managerial team keeping us updated and informed on any changes.
Dad loved his food and enjoyed all the food and drinks on offer, which were plentiful and freshly made.
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Review from Paul M (Respite Resident) assisted by family/friend published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite my strong reluctance to be placed into a care home, I have to say that after a relatively short period of a day or two, all the staff at Bilton Court were so amazingly caring and professional that I could not have felt more cared for anywhere else other than my own home. All the staff went over
and above to make my stay as comfortable as possible and I will be forever grateful to each and every member of staff at Bilton Court.
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Review from K F (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ethos at Bilton Court is of a caring family home where everyone is valued, and kindness and empathy are core values. All of the staff live by these values and frequently 'go the extra mile' to help residents to feel comfortable, safe and important, whatever their needs. Bilton Court is a place of
laughter, friendship, companionship and dignity. My mother enjoyed living at Bilton Court, and I would highly recommend it to any family looking for a safe place for their loved ones in later years.
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Review from S R (Daughter of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to the closure of my mother's previous care home, I needed to find new accommodation at short notice. From making initial contact with the Care Home Manager to settling my mother in, the process has been faultless. The manager and the team at Bilton Court have been friendly, helpful and accommodating.
My mind was/has been put at ease that my mother is content and has settled in seamlessly to her new surroundings. Would happily recommend Bilton Court to those who need to think about a safe and caring environment for their loved ones.
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Review from Joanne T (Stepdaughter of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class for caring, support, food, cleanliness and everything! Best home had dealings with, like a hotel. Five stars! Brilliant.
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Review from I H (Son of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I am very impressed with the welcoming, friendly and helpful staff, from the manager all the way through to the newest member of staff. Especially during the current restrictions imposed on us all by Covid.
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Review from Elizabeth S (Sister of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care our brother gets is very fulfilling. He doesn't join in all the activities, but that is his own choice (no pressure). The staff are really kind and caring with residents. Also, helpful if we have any questions or need advice about our brother. The meals always look appetising and plentiful.
Well done, all staff.
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Review from Christine H (Daughter of Resident) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most wonderful team led by the most awesome managers. Bilton Court is the most fantastic care home I have come across. They simply go above and beyond any expectations. The whole team treats their residents and their resident's families as they are their own flesh and blood. If I were to need to
be in a care home, these are the people I would want to look after me 100%. Thank you team Bilton. We appreciate everything you do.
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Review from J R (Daughter of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, very helpful and keen to organise my visit in terms of providing PPE and accompanying me to and from my mother's room. Mum is very happy and content.
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Review from K B (Daughter of Resident) published on 24 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff caring, kind, supportive and communicated with me if any concerns or challenges, as my mum has dementia and has given me peace of mind that she is being cared for by truly amazing people.
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Review from Caroline C (Daughter of Resident) published on 11 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Bilton Court for just over two years and I know that she is looked after by a really caring team. I have felt reassured over the past year, that she hasn’t been lonely and there are always staff looking to do the best for her.
The management team have always put themselves out for
her and if there has ever been a problem they have done what’s needed to resolve it.
During this difficult year, they have always gone out of their way to enable us to have contact with our loved ones and as soon as they were able to let us in to visit, there was a lovely warm welcome back from the staff.
I will be eternally grateful to all the staff for giving Mum the love and care that I have been unable to give during these COVID times.
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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Bilton Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.637 for Bilton Court is calculated as follows: ( (204 Excellents x 5) + (79 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 295 Ratings = 4.637
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bilton Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 13 Oct 2025

We currently have two vacancies for care. Please contact Bilton Court directly for further details.

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Awards / Recognitions (12)

Meet the Team (2)

Zoe

Zoe Smith

Job Title: Manager Joined: 2024

My Name is Zoe Smith and I am the Home Manager of Bilton Court care home. I began my journey at Bilton Court as Home Manager in February 2024.


I have worked within the care industry since I was 18 years of age, and throughout this time I have gained a wealth of knowledge and worked with and cared for some amazing people. Whilst working in care, I have gained NVQ’s and other diplomas. I have worked in a few different care homes, which has provided me with a depth of experience.


My favourite part of the job is working with my team; knowing that we are making a difference. I work hard to ensure that we are providing a high standard of care and that Bilton Court is a happy place for our staff and our residents. I like to support my team with their own development in their respective roles. I’m never too busy to help lead and guide them.


I enjoy meeting people from different walks of life and hearing all of their amazing stories they have to tell.

Sonia

Sonia Cole

Job Title: Deputy Manager Joined: 2023

Hello, my name is Sonia, I am the Deputy Manager for Bilton Court. I have been with Anchor for almost 5 years, working in a few care homes as a Deputy Manager.


I have worked in various care and nursing homes for 34 years. I have been supporting the team and residents here at Bilton Court for almost a year
I enjoy getting to know our residents and hearing their vivid memories and life experiences. I love to see our residents happy and promote their independence as much as possible.


Just because you come into our care doesn’t mean your lifestyle should change. We look forward to welcoming new residents and ensuring everyone is living every day as you wish at Bilton Court.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bilton Court to verify any information. View our terms and conditions. Bilton Court has an Enhanced Service - more info.