Bilton Court

Queensway, Wellingborough NN8 3FR
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9.6 73 Reviews
  • Bilton Court, Wellingborough
Bilton Court in Wellingborough is a care home providing quality care and facilities within a comfortable and relaxing environment and welcomes new residents for care. Set in a quiet residential area, located in its own beautiful grounds, Bilton Court care home is close to local services and amenities, such as local shops, a doctor’s surgery and chemist.

The home is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide personally tailored support for veterans.

Bilton Court provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. It works with customers and loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Bilton Court has two larger bedrooms where care can be comfortably provided for couples.

Anchor is a provider of dementia care and provides on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

Colleagues at Bilton Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Bilton Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Zoe Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Bilton Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 1998
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (39)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visitors welcome at Bilton Court.

Parking

  • On site parking, including disabled spaces.

Bilton Court Reviews (73)

9.6

Bilton Court has a Review Score of 9.6 (9.606) out of 10, based on 26 reviews in the last 2 years.
Over all time Bilton Court has 73 reviews.

Overall Experience
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  • 2
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Date Published
  • 73
  • 7
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  • 26
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Reviewer Connection to Bilton Court
  • 36
  • 14
  • 4
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 73, showing 41-60
Review from Ali W (Daughter-in-law of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking for a Care home that really cares and goes that extra mile, then Bilton Court is the one! We were looking for care for my father in law during covid times so we were unable to visit. From the beginning, the Care Manager did everything she could to facilitate us. We had zoom meetings
with her where she took us on a tour of the home, discussed Dad's needs and showed us a lovely room for Dad which was decorated beautifully and overlooked the garden. Dad settled in well at Bilton and became part of the Bilton family. Bilton kept us informed on Dad's care and although we couldn't visit we all felt like a weight had lifted and at Bilton, he was safe and well cared for. There is a family feel at Bilton and all the staff are fantastic. There are lots of activities for the residents to get involved with and these are often shared on their Facebook page which is great for the family to see who cannot visit. Thank you Bilton staff for being so caring and kind to my dad.
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Review from G D (Daughter of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was in Bilton Court for just over a year and settled very quickly despite being very reluctant to leave his home. He was 101 when he became a resident and still fairly independent. The careers were fantastic with him and allowed him to retain as much independence as was safe for him. They monitored
his health and well being, and although he became very frail, he was still able to enjoy life. He was able to phone his family every day, and we enjoyed several garden visits in the summer. Most of all the staff, under the guidance of their manager, were able to keep all the resident's COVID free for the whole year. As a family, we couldn’t have asked for a better, safer, friendlier place for Dad to spend his final year. Would recommend it to anyone looking for care for their elderly relatives.
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Review from Richard S (Son of Resident) published on 27 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Bilton Court for 3-years. In that time, I have come to realise how lucky we have been in our choice of a care home. The layout of the building is excellent, but the standout is the quality of care, whether in calm times or crises, provided by the staff and the organisation. My appreciation
has been amplified by their performance since coronavirus invaded our lives. Thank you.
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Review from Emma B (Granddaughter of Resident) published on 9 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bilton Court is absolutely amazing to both their residents and the family and friends of those residents. My nan spent time there before she sadly passed away and my grandad is there now along with his brother.
They receive five-star care throughout the day and night. The carers always go above and
beyond for them and their families and they work really long hours caring for them all. They get the residents engaged in so many fun activities and the food for them is all homemade and very good. A gold star care home, the best.
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Review from W D (Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facility, with very friendly and helpful staff. Always willing to try and do anything for you and that is difficult with me as I have played international rugby all over the world and I am not easily pleased. One very strong point is the help given due to the variable residents who all have
different problems, both physical and mental health.
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Review from Lorraine M (Daughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had dealings with Bilton Court for several years now, and we cannot stress highly enough how satisfied we are with the care provided to our parents and other residents, who are always treated with total respect and dignity; we couldn't ask for more.
The premises are always clean and fresh,
and the food is wonderful, but it is the devotion of all members of staff that is totally beyond reproach. They cannot be faulted on any level; we cannot recommend Bilton Court highly enough, many thanks to all concerned.
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Review from Alison W (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bilton Court is a lovely, caring home, even more so during the current pandemic. We have been kept informed at all times by email, phone calls and photos. The staff work so hard and show so much dedication. We’ve not seen our mum since March, but know she is safe and well cared for.
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Review from S H (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, warm, and friendly. All staff I came into contact with were very kind and caring and helpful in every way. My Mum was very well looked after.
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Review from M C (Son of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been in this care home for over 18 months and she has been most happy and loves all the staff who have helped so much. Fantastic staff.
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Review from Paul C (Son of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care at Bilton Court is very good. Perhaps just as importantly, the staff take the time to make my mother "at home". The food and surroundings are fine. I can rest assured that my mother is being cared for.
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Review from Rachel B (Niece of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bilton Court is the most welcoming and loving care home. The decor is beautiful and is always smelling lovely and fresh. Bilton Court really go out of their way every day to ensure all residents are healthy and happy. In my opinion, Bilton Court is one of the best care homes in Wellingborough.
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Review from Jo H (Friend of Resident) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend never wanted to go into a care home, but he is very pleased that he did. He is well looked after and cared for. The staff are lovely and they do really care about their residents. Within a day of being at Bilton Court, my friend had his hair and nails trimmed and he was made to feel really
welcome. He has just celebrated his birthday and the staff all went in to see him and the chef made him a cake.
Great service, great staff. Keep up the good work.
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Review from Amie K (Granddaughter of Resident) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bilton Court have consistently gone above and beyond in their care for my grandma and grandad since my grandma died they have taken such amazing care of my grandad and kept him going through the toughest time in his life. They’ve made sure he isn’t lonely and been fantastic towards him. He’s not the
easiest sometimes to look after but they’ve been beyond what we hoped, especially the Manager who has just been incredible and I cannot ever thank her enough for the support she’s provided my grandad and my family. She’s incredible.
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Review from David S (Son of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a well kept and well-run home. Staff are very caring but there is an occasional breakdown in communication between teams, otherwise things are excellent. The main problem is gaining access at weekends. The current system inconveniences staff and takes them away from their tasks.
Reply from Carley Young, Manager at Bilton Court

Thank you for taking the time to review Bilton Court and we are pleased that you are extremely likely to recommend our home. We will speak to staff regarding communication. Our priority is ensuring that our residents and staff are safe at all times in respect of access. We would be happy to discuss any concerns at a mutually convenient time.

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Review from S A (Friend of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Went to visit a friend in December. The home was lovely and clean. The staff are very friendly and appeared very caring to the residents. While there it was lunchtime the food looked good and plenty of it. I work in care myself and I would recommend this home 100%. The bedrooms were like their own sitting
rooms all well looked after. The gardens are well looked after and looked very inviting.
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Review from Le-Anne C (Daughter of Resident) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bilton Court turned 30. Wow, the home put on a great party. My mother certainly enjoyed the entertainment. There was party food and an ice cream van turned up. My Mother really enjoyed her ice cream. The atmosphere in the home was buzzing. There were people selling different products from beauty products
to wax melts. Everyone, residents and staff, were extremely happy. A well thought out day.
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Review from S D (Resident) assisted by family/friend published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the food and the room I am in.
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Review from S H (Daughter of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Immediately I walked into Bilton Court I felt a very warm and friendly feeling. Very clean and tidy, very welcoming. Management is very friendly and obliging. Staff very happy and wonderful to residents. A very happy environment all round.
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Review from J G (Sister of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When me and my sister first went to Bilton Court we both felt that was the place for him. So clean and friendly.
The food is so good and so much choice. There's plenty of activities and love the coffee shop. The gardens are kept lovely. Find the staff so caring. So grateful for taking him in.
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Review from M E (Daughter of Resident) published on 16 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout my father's stay the home, he was very well cared for, especially following the death of my mother. The previous week before his death he was put on end of life care. He was treated with the utmost dignity by all health professionals and particular by the care home staff. Their support of
us and our needs as a family were always respectful and first class. We would not fault the treatment received and we will always remember this with gratitude. Bilton Court is a tip-top place for those spending their final days.
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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Bilton Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.606 for Bilton Court is calculated as follows: ( (207 Excellents x 5) + (83 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 307 Ratings = 4.606
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bilton Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 17 Aug 2025

We currently have two vacancies for care. Please contact Bilton Court directly for further details.

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Awards / Recognitions (12)

Meet the Team (2)

Zoe

Zoe Smith

Job Title: Manager Joined: 2024

My Name is Zoe Smith and I am the Home Manager of Bilton Court care home. I began my journey at Bilton Court as Home Manager in February 2024.


I have worked within the care industry since I was 18 years of age, and throughout this time I have gained a wealth of knowledge and worked with and cared for some amazing people. Whilst working in care, I have gained NVQ’s and other diplomas. I have worked in a few different care homes, which has provided me with a depth of experience.


My favourite part of the job is working with my team; knowing that we are making a difference. I work hard to ensure that we are providing a high standard of care and that Bilton Court is a happy place for our staff and our residents. I like to support my team with their own development in their respective roles. I’m never too busy to help lead and guide them.


I enjoy meeting people from different walks of life and hearing all of their amazing stories they have to tell.

Sonia

Sonia Cole

Job Title: Deputy Manager Joined: 2023

Hello, my name is Sonia, I am the Deputy Manager for Bilton Court. I have been with Anchor for almost 5 years, working in a few care homes as a Deputy Manager.


I have worked in various care and nursing homes for 34 years. I have been supporting the team and residents here at Bilton Court for almost a year
I enjoy getting to know our residents and hearing their vivid memories and life experiences. I love to see our residents happy and promote their independence as much as possible.


Just because you come into our care doesn’t mean your lifestyle should change. We look forward to welcoming new residents and ensuring everyone is living every day as you wish at Bilton Court.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bilton Court to verify any information. View our terms and conditions. Bilton Court has an Enhanced Service - more info.