Barchester Collingtree Park Care Home

110 Windingbrook Lane, Northampton NN4 0XN

Barchester Collingtree Park Care Home, Northampton, Northamptonshire
Barchester Collingtree Park Care Home, Northampton, Northamptonshire
Barchester Collingtree Park Care Home, Northampton, Northamptonshire

Barchester Collingtree Park makes the most of pleasant grounds and a versatile interior to provide top quality residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 79 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Over 65. Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Polish

Single Rooms: 73

Shared Rooms: 3

Rooms with ensuite WC: 76

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Collingtree Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.6 Barchester Collingtree Park Care Home has a Review Score of 9.6 (9.630)

The Review Score of 9.6 (maximum of 10) for Barchester Collingtree Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 40 Reviews over all time. This Average Rating is also the rating value for Barchester Collingtree Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.63 for Barchester Collingtree Park Care Home is calculated as follows: ( (320 Excellents x 5) + (125 Goods x 4) + (19 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 467 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Collingtree Park Care Home is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.8 positive Reviews (79 registered maximum number of service users ÷ 5). 21 Reviews ÷ 15.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    29
  • Good
    10
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Collingtree Park Care Home?

  • Extremely LIKELY
    34
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Collingtree Park Care Home

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    10
  • Resident / Service User
    7
  • Wife of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • more

The meals are good and the staff make my stay pleasant.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracey Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 03 Nov 2017:

It's a pleasure to be able to care for you and pleasing to hear that both your stay and meals are enjoyable.

We booked a week of postoperative care in this lovely care home for my mother-in-law. I am very pleased to say that she was well cared for, lovely room, good food, great people and friendly service. She came home very relaxed and feeling well looked after.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracey Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 02 Nov 2017:

Was a pleasure to be able to look after your mother in law following her operation. Delighted to hear she returned home feeling relaxed and well cared for.

The care my mother receives is excellent. Although she suffers from dementia, she is treated with dignity and care by all members of staff.
She appears extremely happy and settled and loves to have visitors.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Tracey Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 30 Oct 2017:

Thank you for your review, it is both a pleasure and a privilege to be able to care for your Mother in a dignified manner knowing she is happy.

Such a lovely welcome when you arrive.
Everybody is very friendly and I love the new refit, very cosy.
I would certainly recommend this place to have a look around if they wanted a care home for their elderly relatives.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Tracey Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 27 Oct 2017:

Thank you for your review, it's pleasing to hear that both our residents and their families feel welcomed, as the home is a natural extension of yours also.

Overall, my stay here was pleasant and I would come back if care was needed.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Tracey Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 25 Oct 2017:

Thank you for your review, we are pleased that you felt your stay was a positive experience and you would like to come back to stay with us in the future.

It is fine, all carers are helpful and service is good, service is very good.

How likely would you be to recommend Barchester Collingtree Park Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Tracey Snook, Adminstrator at Barchester Collingtree Park Care Home responded to this review on 18 Oct 2017:

We are happy that you are pleased with our service and will share your review with the team.

Since joining the home, mum has become a lot calmer.
She has made friends and is part of the community.
The staff are attentive and approachable.
We are happy that mum is now safe and well looked after.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rhiannon Crofts, Operations Manager at Barchester Collingtree Park Care Home responded to this review on 02 Oct 2017:

Thank you for your review. Mum is a delight, making the most of every day with new friends, and together they make every moment count.

A well-equipped home in a beautiful setting. Recently refurbished and decorated. My mother lived alone and was developing vascular dementia. She was lonely and didn't eat well. Now she is much brighter and well nourished. The staff are outstanding and so very caring. It is such a comfort to know she is never alone and so well cared for.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rhiannon Crofts, Operations Manager at Barchester Collingtree Park Care Home responded to this review on 02 Oct 2017:

Thank you so much for your review, it really is a pleasure to be part of your mum's life. Mum is a joy.

My mother has been here for 6+ years and she is very happy and well cared for.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

TRACEY SNOOK, ADMIN at Barchester Collingtree Park Care Home responded to this review on 28 Sep 2017:

Thank you for your review, it is both a privilege and pleasure to be able to care for your mother and pleasing to hear she feels happy & well cared.

Collingtree Park Care Home is professionally run but at the same time feels like home. My father has been a resident for over five years now and his needs have always been met.
The staff get to know the residents properly, ensure they are safe and listen to their views. Relatives also get a chance to share their views and there are regular meetings held with the home's manager. Collingtree Park is exceptionally well run and I would not hesitate to recommend it to others.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracey Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 18 Sep 2017:

It is both a pleasure and a privilege to support you and your family. It is equally important that both you and your father's views are shared and valued. Thank you for your review.

Excellent care home.
The staff are very friendly.
The facilities are good.
Impressed with the make-over downstairs and hopefully this refurbishment can be continued upstairs.
Mum is in good hands!
Well done!

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rhiannon Crofts, Operations Manager at Barchester Collingtree Park Care Home responded to this review on 15 Sep 2017:

Thank you so much for your review, it is an absolute pleasure to be part of your mum's life here at Barchester Collingtree Park Care Home.

Genuine care is provided always by staff to residents and families. The home is clean, friendly and relaxed. Emotional care is a top priority, where residents feel valued and cared for, staff are compassionate and understanding towards residents and family members. There is a genuine sense of belonging. This is a positive, happy and relaxed environment and we feel so fortunate for our family member to be part of this. Thank you.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Tracey Snook, Admin at Barchester Collingtree Park Care Home responded to this review on 05 Sep 2017:

It is both a privilege and pleasure to be able to offer support for both family and your family member and we value your review.

The home is in beautiful surroundings, well maintained, but its biggest asset is its staff. I found the staff on Memory Lane kind, cheerful, caring and attentive. My father said they were in his words 'blooming lovely'. What else can I say! That says it all.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Tracey Snook, Admin at Barchester Collingtree Park Care Home responded to this review on 22 Aug 2017:

Thank you for your review and more importantly that Dad felt well cared for here at Collingtree Park.

When I came to look for care for Mum - Firstly I needed availability and once I viewed Collingtree Park I had a wonderful welcome. Mum settled well into her new home and moving forward I know she is in safe hands and I can approach any member of her team to discuss Mum's care needs.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracey Snook, Admin at Barchester Collingtree Park Care Home responded to this review on 22 Aug 2017:

It is both a pleasure and privilege to be able to help you and your family, where Mum feels safe in a caring, warm home.

Collingtree Park is set in parkland overlooking the golf course, it is very clean and the food us made on the premises.
The staff have a friendly, helpful attitude and the theme running through the establishment is that it is the residents home and the staff are visitors, which makes for a good relationship.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rhiannon Crofts, General Manager at Barchester Collingtree Park Care Home responded to this review on 27 Jun 2017:

Thank you for your review, it is a pleasure to be part of the team looking after your mum.

The staff are very good, caring, kind, respectful and professional but at times there seems to be too few in numbers, which can lead to mishaps. There is a shortage of stimulating activities, particularly in memory lane or appears to be. Overall, it provides a good standard of care.

How likely would you be to recommend Barchester Collingtree Park Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Before her death in November 2016 mum had been a resident at Collingtree Park for four years. She was always treated with respect, dignity and great care. All staff were friendly, caring and professionalism. The home was always clean and equally well cared for giving an excellent environment for residents. As a family, we were always welcomed and supported. Mum could not have been in a better place, a real home from home.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracey Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 18 Apr 2017:

Thank you for your review- it's been a privilege and pleasure to help your family and we share many happy memories of Mum here at our home.

Today we came to Barchester Collingtree Park Care Home luncheon club (invited as previous residents). As always, excellent service and lunch provided by the home for myself and my wife. Lovely food and just the right amount for us.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Tracey Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 01 Mar 2017:

Thank you for your kind comments. We look forward to welcoming you again to our home soon.

I needed to find a home close to me for my Mum. Visiting eight homes was very distressing and I hated having to make a decision. When I turned up at Collingtree they were wonderful, offered informal but informed information, non-bias and were extremely helpful. Upon Mum's arrival, they were so supportive and really made a difference to enable her to settle and become very content and happy. Probably as happy as she ever has been. Wonderful.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rhiannon Crofts, General Manager at Barchester Collingtree Park Care Home responded to this review on 07 Feb 2017:

Thank you for your review, it is a pleasure to be part of your mum's life and she is a wonderful addition to our Collingtree family.

Having visited a number of care homes, my first impression when I visited Collingtree Park and met senior staff, carers and other support staff, was that this was the home would be perfect for my wife (later confirmed by other family members).
First impressions were proved to be fully justified. Although unfortunately, my wife did not live long enough to fully enjoy all that was available. What I can say is that Collingtree Park provides an outstanding quality of care tailored to individual residents needs and I cannot speak too highly as to how they looked after my wife. Inspirational leadership from the top ensures commitment and team spirit that delivers care in a calm and pleasant atmosphere.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rhiannon Crofts, General Manager at Barchester Collingtree Park Care Home responded to this review on 31 Jan 2017:

Thank you for taking the time to complete a review of Collingtree Park, it was an absolute pleasure to welcome you both to our home. It was a privilege and an honour to be able to look after your wife and for you both to be part of our home even for a short while. You both will always be in our thoughts.

When it became clear that Mum required more care than I could provide at home, the staff at Barchester Collingtree Park Care Home made the transition to becoming a resident extremely smooth and as easy as possible. Any requests regarding moving furnishings in the room were carried out quickly and efficiently. The staff greet Mum as a friend and treat her with dignity. Assistance with personal care is given naturally with no sense of embarrassment for Mum. I can't recommend Barchester Collingtree Park Care Home highly enough for their friendliness and care.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracye Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 02 Dec 2016:

Thank you for your review and recommendation, we are privileged to be able to help you and especially mum.

I spent a month at Barchester Collingtree Park Care Home in order to convalesce after a complex hip fracture. This was such a good experience for me. My room overlooked the pretty garden, food was a real treat every day and everyone was so kind, caring and supportive. I was able to invite friends to join me for meals which was lovely. Barchester Collingtree Park Care Home residents were treated with respect and dignity. There was also a lot of laughter and genuine warmth in the care provided. I am now at home recovering slowly and learning to walk again.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracey Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 23 Sep 2016:

Thank you for your review - was a pleasure to be able to make you comfortable in your convalescence and look forward to you visiting us soon for coffee and cake.

Respite care for 1 month - following broken neck. Enjoyed being able to stay in her room.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Good

Rooms: Good

Value for Money: Good

Tracey Snook, Adminstrator at Barchester Collingtree Park Care Home responded to this review on 15 Sep 2016:

A privilege to be able to look after your Mother and to be able to meet her choices.

Very welcoming and friendly staff. There was a bouquet of flowers to welcome my mother to their home which she loved, people to set up her television and to put up her pictures on the walls. Staff came and introduced themselves to her and to see if she needed anything. My mother said she felt like a queen with all the attention she was getting which was a great start to her new life there and every day she gets the same attention which is wonderful. I feel extremely lucky that my mother has such a lovely home to live the rest of her life in.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracey Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 15 Sep 2016:

A privilege to be able to welcome both Mum and yourself to our home, thank you for your kind words.

My husband has been happy in your care home. Very well looked after, and the food has been excellent.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I was not happy when I came to collect my husband. He was soaking wet with urine and did not smell very pleasant. He was wearing short pyjama bottoms underneath his trousers- no underpants! His shoes and socks were soaked as well. I know he had got clean underwear as I brought it back with me. I was also disturbed that he appeared "drugged". He fell asleep as soon as he got into the car and slept most of the afternoon and evening which is most unusual for him.

How likely would you be to recommend Barchester Collingtree Park Care Home? Unlikely

Average Rating: 

 3.3 out of 5

Facilities: Good

Cleanliness: Satisfactory

Staff: Good

Management: Good

Rooms: Good

Value for Money: Very Poor

Transition from short term respite care to permanent resident handled with enthusiasm and great cooperation.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rhiannon Crofts, General Manager at Barchester Collingtree Park Care Home responded to this review on 07 Jun 2016:

We are pleased to welcome you to Collingtree Park as a permamemt resident. We hope you will be very happy here.

I was only at Collingtree for a weeks respite but the staff were attentive and very helpful. I had a lovely room which overlooked the garden.

How likely would you be to recommend Barchester Collingtree Park Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Tracey Snook, ADMINSTRATOR at Barchester Collingtree Park Care Home responded to this review on 02 Jun 2016:

Thank you for your review- we hope you enjoyed your stay at Collingtree Park.

General impression is good. Lovely grounds and staff appeared very pleasant, as my husband was only in for respite I can't comment on any thing else as I was away.

How likely would you be to recommend Barchester Collingtree Park Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Tracey Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 16 May 2016:

Thank you for your review, we hope your husband enjoyed his stay.

We had responsibility of care of a friend who was admitted to Collingtree in June 2011. he had poor mobility but was of sound mind. She settled into life of "care" and was always very appreciative of the way she was helped and treated. The staff became her "friends". She had no immediate family but had many friends who were able to visit whenever they wished. She was able to have her own telephone and television in her room. She always said "I'm as happy here as I could be other than in my own home"

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Tracey Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 09 May 2016:

Thank you for your feedback - was a privilege to be able to care for your friend.

My father has been living in Collingtree since November 2015, and has throughout his stay been treated with respect, dignity, friendliness and most importantly care. All staff and management take time to get to know their residents and their relatives which makes for professional and knowledgeable experience for all. The food is of the highest standard with meals cooked on premises daily. Has this home a fault? well Barchester homes do charge at the top end of care home prices so therefore expectation in some areas can be difficult for the staff to meet, overall, I would still pay the costs to have my father an extremely comfortable life in this wonderful environment.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent service. Staff very good, rooms are very roomy, en-suite in rooms very good, beds are changed every day. The food is made on the premises, fresh veg and of a good range of different food daily.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Tracey Snook, Adminsitrator at Barchester Collingtree Park Care Home responded to this review on 28 Apr 2016:

Thank you Carol - we will share your review with our team.

My mother receives excellent care, the staff are friendly, happy and always have time for us relatives. When mum had problems they worked closely with us to help her and minimise any stress. They provide lots of events and activities for the residents. Mum has settled well, is healthy, happy, safe and well cared for.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracey Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 26 Apr 2016:

Thank you Julia - we will share your review with the care team.

On arrival a very good reception, flowers in her room and a member of staff brought a tray of coffee/tea, nothing was left out. The staff very friendly and helpful, made mum feel very much at home.
The home is very clean and tidy. All activities available to all if wanted, hopefully mum will be able to go again for respite in the year. Would recommend the home to anyone wanting full time care or respite care. 10 out of 10.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracey Snook, administrator at Barchester Collingtree Park Care Home responded to this review on 13 Apr 2016:

Thank you for your positive feedback, we look forward to welcoming you again soon.

I was made very welcome on my initial visit and was able to see around the entire home. All my questions were answered fully and with understanding. We were invited to dinner for my husbands assessment and again the visit was handled with sensitivity and understanding. He has now started fortnightly day care with respite care every 2 months. He is very happy to go which has given me (as his sole carer) peace of mind and a weight off my shoulders.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Tracey Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 13 Apr 2016:

A privilege to be able to help you and your family with the care of your Husband- thank you for valued feedback.

Excellent in every way. Thoughtful, kind staff who always go the extra mile. My mother seems a good deal better since she was in the home than before.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

A lovely care home in a quiet cul-de-sac. The staff are fabulous, very dedicated and loving towards the residents. Excellent facilities and food! More outside access for residents with dementia, slightly 'cooped up' on first floor. Difficult, but sometimes there was a 'smell' on the first floor.

How likely would you be to recommend Barchester Collingtree Park Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Poor

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Tracey Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 07 Apr 2016:

Thank you for your feedback - will pass your comments on to our staff.

Dad always looks well cared for and he often expresses how happy he is. All the staff work extremely hard in particular Dad often comments on how good the food is. The family feel very confident that care is consistent and trust the staff to look after Dad as they would do for one of their own family members. Thank you.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Tracey Snook, Administrator at Barchester Collingtree Park Care Home responded to this review on 04 Apr 2016:

I will cascade your comments to our Care team, thank you for your review.

My mother has been a resident at Collingtree over the past 4 years, suffering from dementia. We made the decision to move Mum into a care home after she had a fall at home, resulting in a broken hip. Over her time at Collingtree, she has fallen again, had another hip operation, suspected strokes, and very sadly has passed away last week after a long and active life. We will miss her terribly.

As a family we are indebted to the team at Collingtree for the commitment, patience and love they have shown our mother whilst in their care. You forget that the staff spend so much time with these individuals, day and night, that when they are gone, it is not only the family who are grieving but also the staff themselves.

Mummy required 24/7 care in her last days and the Collingtree team were on hand without question to look after her with dignity, care and respect. Thank you so much to everyone from our family.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I could make this review long and detailed, however I am choosing to sum up my findings in just a few words....
"THIS HOME HAS A HEART".
It was my first instinct on walking in, it was my reason for choosing it and it remains constant in my ongoing experience.
I rest easy at night knowing my Mother is in your safe care.

How likely would you be to recommend Barchester Collingtree Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Rhiannon

Rhiannon Crofts

Job Title: General Manager

Description:

Welcome to Collingtree Park, my name is Rhiannon and I am the General Manager here at Collingtree Park.

Natalie

Natalie Cooke

Job Title: Deputy Manager

Description:

I have worked at Collingtree Park for over 19 years, and have recently been promoted to Deputy Manager from Home Trainer and keen to continue to maintain the high standard of quality and care found with in the home. I have a wealth of experience to bring to my new role, whilst also being able to assist in the training of new staff and assisting the General Manager in her role. I will monitor the delivery of high quality care to all our residents and strive to continually improve on services at Collingtree Park.

Tracey

Tracey Snook

Job Title: Administrator

Description:

My name is Tracey and it is my role to support the General Manager by maintaining the administration and financial systems within the home in accordance to company standards and in compliance with all regulatory and statutory obligations.

I have six year’s experience working at Collingtree Park. I love my job – it brings me great pleasure to make a difference to people’s lives, and that residents are well looked after.

Debbie

Debbie Willetts

Job Title: Head of Unit - Memory Lane

Description:

I have worked for Barchester for over 17 years and I am trained in NVQ 2 & 3 this along with many years experience at Collingtree Park. My aim is to deliver exceptional care to our residents and inspire my team of dedicated carers to achieve the same exceptional high standards.

One thing that I feel is really important is offering residents a lot of personal choices; I feel that Collingtree Park is their home, they have the right to choose what goes on here. I'm hands on and like to spend as much time as possible with the people I care for. I also enjoy getting to know residents' families and being able to provide them with support when they need it.

Robert

Robert Matthews

Job Title: Head Chef

Description:

I am the Head Chef for Collingtree Park and have been part of the team since 2002. I have over 50 years experience within the catering industry and have many City & Guild qualifications.

As Head Chef, I have many responsibilities, which includes providing nutritious food for the people we care for, ensuring meals look presentable and appetising, and managing the budget.

All meals are cooked from fresh, seasonal produce; we set our standards high and always cook to meet the needs and desires of residents.

Sue

Sue McFarlane

Job Title: Head Housekeeper

Description:

Sue joined the team at Collingtree Park in 2013 and has the responsibility of managing both the housekeeping and laundry teams. Under her supervision and expert eye for detail, Collingtree Park is kept clean, tidy and presentable at all times and a prompt laundry service is delivered.

When Sue is not at work she spends a lot of time with family and friends and also enjoys travelling to see her sons and grandson in America.

Rachel

Rachel Evans

Job Title: Activities Coordinator

Description:

My role as Activities Coordinator is focused on improving the quality of life for the residents. Activities make up the most important part of all our days – we ensure a variety that reflects the interests and capabilities of all the people we support. All group and individual activity is designed to not only mentally and physically stimulate the people we care for but to enhance their life skills and feelings of purpose and self-worth. This we achieve through a constantly updated activities program, one-to-one sessions with residents tailored to suit individuals' needs. We also offer a range of outings in our mini-bus.

This year I hope to build up our volunteer base by encouraging ties with the local community through events, trips, and building new friendships. My aim is to have something for everyone; from trips and music performances to simple conversations and manicure sessions. Everyone at Collingtree Park should feel like they are the most important person in the home.

Linsay

Linsay Falconer

Job Title: Admin Assistant

Description:

Linsay joined the team at Collingtree Park in May 2016 as our Administration Assistant. Linsay supports Tracey with the administration and is usually the first point of contact within the Home. Linsay is always willing to help and point you in the right direction.

Linsay has a Level 2 NVQ in Business Administration. In her spare time, Linsay enjoys spending time with her family & friends, especially her God children.

Simon

Simon Varadi

Job Title: Maintenance Manager

Description:

I began working at Collingtree Park as a Maintenance Assistant in October 2014; I become the Head of Maintenance here in December 2014. My main responsibility is to keep the home in full working condition and in compliance with Barchester Policies.

Families often rely on me to help them personalise residents’ rooms by putting up pictures and shelves. You will often see me burrowing around my workshop/office in our Memory Lane community preparing for my next job. Sometimes I go unnoticed whilst I’m tweaking the home into fine tune. In my spare time I enjoy watching and playing football, swimming and cycling.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Collingtree Park Care Home