Barchester Collingtree Park Care Home

So far expectations have been exceeded

Mum was very well looked after here. She looked so well in every way (she beamed). She also loved it and made lovely friends and the staff were lovely to her.

The care given by each and every staff member to the residents is absolutely first class. Nothing is too much trouble and the genuine willingness to help is fantastic

I would highly recommend Collingtree Park Care Home to anyone looking for a care home.

I will definitely recommend to everyone.

My sister and I have been so impressed with the wonderful care our brother has received since coming to Collingtree Care Home after a very traumatic time for him. The staff are all so lovely, patient and kind and have been so welcoming to us as visitors. The home is so bright, clean and homely and it is set in such a lovely location. The garden is beautiful, even in early spring and the birdsong, the neighbouring goats and pheasants add to the delight. The food is delicious! We couldn't be happier for the families' choice of Care Home. Thank you!

My grandmother stayed at this care home and our family is very grateful for the care she received during her time there. From the beginning, the staff were welcoming, kind, and supportive. They always treated her with dignity and respect, which meant a lot to our whole family and gave us great peace of mind. The care home was always clean, calm, and well organized. The environment felt warm and friendly, which helped my grandmother feel relaxed and comfortable during her stay.

My mum has been at this care home for 3.5 weeks for respite which she has really enjoyed. The staff have been very friendly & caring. My mum has enjoyed engaging in the exercise classes & enjoyed her day trips. My mum would definitely come again.

We had a very negative experience here. My Dad has early / mid stage dementia and Parkinsons. He was shown around and the place looked lovely. There were nice spaces to sit and snack areas with drinks. But when he arrived he was taken upstairs where it was quite different. The decor was less nice, the snacks and drinks available were less and not so nice. The lift was not working so he was kept upstairs the whole week. I was told on the first day that it was temporary but lasted the whole week. They were doing building work right next to my Dad's room, with relentless power tools all day. His timed medications were significantly late on three occasions. He was left alone most of the time and was clearly distressed by other residents who were having screaming episodes. I understand that cannot be helped but my Dad was trying to comfort two ladies alone. He had his walking stick taken by another resident and on the first day was given so little food that he called me saying he was hungry

On the whole the experience was a pleasant one and I was well looked after.

My mother was living at her home until she could not walk anymore. She is now being taken care of by Collingtree Care home, the staff are all so kind and caring. She's in such good hands. My mum feels at home, given 24/7 atttention. Always kept upto date with her care. She always said, Don't put me in a home. but now,she knows it was the best thing and it's her new family

Lovely lovely home from home. Staff very friendly and welcoming. Children love coming to visit and going in the garden.

Would I come again? Yes

Always warm and welcoming. Staff have smiles on their faces, always greet visitors as though they were their own family members. No request is too much trouble, and discussions are never rushed. The environment is warm and welcoming, activities for those that wish to partake are regular and varied - including visits from pet dogs, llamas and donkeys. The food in of very high quality, and if the resident would like something different, that's accommodated with a smile, family and other visitors can also fine with their loved one as well, just let the care staff know. All in all a very very good service.

Mum moved into Collingtree Park last month. She has early dementia and had been struggling on her own at home, getting isolated and had given up many of her regular activities. We were so pleased with the warm welcome she received when she arrived, tired and a little emotional. With some gentle encouragement and support, she is eating a greater variety of foods and has the energy to mobilise outside her room. She has also restarted many of her former activities - knitting, reading the paper and word puzzles. Thank you so much to all of her kind, cheerful carers - we couldn't have wished for a better transition for her.

Could not be better.

The care received has contributed to her recovery.

Admittance was prompt. Corridors clean. Restaurant menu looked appealing. Resident was in the lounge watching TV with other residents - conversation somewhat hampered. But pleasant setting and ambience. Slight odour endemic to care homes but not too strong.

Everyone who works at Collingtree has been invariably helpful and caring, both in their dealings with Mum and the wider family. We feel this care home was an excellent choice.

Mum spent over 2 weeks in hospital with a very unpleasant bacterial infection. Visually impaired and in isolation, she became very anxious. Barchester Collingtree Park Care Home ladies came in to assess for return, making mum really smile for the first time in weeks. Her return to her room was so welcoming - staff came to see her, the radio was on, heating turned up and everything was immaculately cleaned. The warmth of that welcome made the transition so easy for mum - she said it was lovely to be 'home'. She continues to have excellent care. Collingtree is definitely the best choice we could have made.