Barchester Collingtree Park Care Home

Mum came in for a week of respite care and a chance to convalesce. The staff were absolutely fantastic, so kind and caring and made mum feel really at home. She said the food was wonderful and it was like being on holiday having a cooked breakfast every morning. We could not fault the service and care received and sending mum home with an afternoon tea hamper was such a lovely end to the week. She said she will definitely come back.

From two weeks respite care to full-time care, we have found the time, trouble and understanding from every member of staff have been exemplary. The home is welcoming and friendly and genuinely caring. We are not happy that Mother has had to go into full-time care, but we are extremely happy that we ended up at Collingtree. The support we have received so far has been brilliant.

My mother seems very happy. Her needs are being met. Her skin and hair always look good and she is comfortable. Staff respond promptly and effectively to any issues raised. Whilst my mother has limited mobility (needs assistance and unable to move independently) and Alzheimer's, she is encouraged to voice her wishes. Would like more activities to be regularly undertaken.

Mum thought the staff were professional and friendly but would have liked more activities. She says she felt "invisible" at times. However, I do know that she is a very quiet person and never brings attention to herself. Needs a lot of encouragement, has no confidence.

Was a delight to go into such a lovely welcoming care home. Staff so very friendly and caring and nothing too much trouble. My Mother felt very at home, lovely gardens, lounges and staff so kind. She is looking forward to the next booking we have made for December 2019.

Staff were super and my father-in-law enjoyed his time at the home.

My mother has been in Collingtree for six weeks now having moved from another care home. It has been a revelation to see how good a home can be in comparison to where she was before. She is extremely well cared for by lovely staff. She is comfortable, relaxed and happy with her room and the outlook. She finds the food very good, loves the gardens and the dining room and lounge that are very pleasant rooms. We are very happy to see her so well settled already.

Big breakfast - very good. Excellent breakfast enjoyed by all.

This is my third visit and each time I was looked after very well.

The recent stay was my husband's second time in Collingtree and he was welcomed back readily with staff pleased to see him. The standard all round was excellent. He was eager to go on an outing and this was possible. Two deep baths in the home another highlight. Hoping to revisit in February 2020.

My husband had a weeks respite in Collingtree Park Care Home. He was happy with everything, apart from the bed, as he sleeps in a recliner chair at home. Mu husband likes to be out in the garden when possible and talking to people. Also, he prefers all his meals in the dining room. Staff were very caring.

During the past two and a half years, our Aunt received an excellent standard of care at Collingtree Park Care Home. Prior to this, we had been dealing with a very challenging time due to our Aunt’s health care needs, especially surrounding her early onset dementia. Within a very short time however, it became obvious from the standard of care at Collingtree Park Care Home that they were very well equipped to deal with all aspects of her care. One of the most reassuring aspects was the alleviation of our Aunt’s severe anxiety. Members of the family and friends visiting observed this within one month. Every member of staff at Collingtree cared for our Aunt with true kindness and professionalism. Communication at all times between the staff and the family was excellent and we found this very reassuring. For two and a half years until our Aunt’s peaceful passing at the Home, the care was of an excellent standard at all times and, as a family, we would highly recommend Collingtree Park Care Home.

My parents have special needs as they are both deaf, my father also has walking difficulties. Collingtree Park provides the most amazing care, they are thoughtful and really understand the needs of my parents, but also of the family, The whole team at Collingtree Park always go the extra mile, which makes the whole experience so special.

At my initial viewing of the home my needs were noted and subsequently acted upon to the letter. From beginning to end in care at this facility I was made to feel safe, warm, well fed and respected.

I have been in the care home for 6 weeks. I have found the care very good and the food excellent.

First impression (which was a major factor when I first used the service in December 2017) is more like a hotel than a care home.

Thank you.

Overall enjoyed my stay, no complaints.

Since my aunt has been at the home, we have found the staff to be very friendly, caring and helpful. The home keeps me informed of any issues regarding my aunt.

I'm very pleased with everything here, the staff, my room and the food and entertainment.