Sutton Court Residential Home

The care and attention provided is first class! Over the two years, due to consistency with the staff , I have got to know them and built a friendship of trust and understanding. Nothing is too much trouble for the Sutton court team - truly they are the best!!!

We have been very pleased with all aspects of Dad's care whilst at Sutton Court, the home is clean and welcoming and Dad has settled well. The big positive is the staff, most of whom have been the same for the last year, (unlike some places where there is a constant stream of agency staff). We really value the consistency and care they provide. The staff are a happy bunch, patient and caring with Dad; they always know where Dad is, how he has been and are great at communicating with family. We particularly appreciate the kindness and care that has been shown to Mum too when she visits. The food and activities are great, really there is nothing we would change.

The stay at Sutton Court proved to be very positive. I cannot speak too highly about all experiences whilst in Sutton Court the staff were thoughtful, considerate and most attentive. Visitors were welcomed. The day to day organisation was outstanding the level of commitment from all staff was excellent. Involvement through chat and activities was very good and I would have no reservation in recommending this home.

Best care home I have been in, can't fault it all. Staff are friendly and very good with clients, food looks and smells yummy. Always there if you need them very helpful.

i love this place , the staff are super friendly , its like home from home .............

Sutton Court is an outstanding care home who have a love, passion and dedication for the care of my mum. She is happy and is fond of all the staff, from cleaning to kitchen, carers, seniors, managers and activity coordinators. The home is clean, professional and friendly. The care they give is 2nd to none, outstanding. They know my mum so well and are sensitive to her needs and wants. Keep on doing what you do best, "outstanding care and love"

After visiting my mum back in May because I live in northern ireland I was highly pleased with how my mum was cared for and feel at ease knowing I cannot visit my mum everyday.Well done to all the staff on their hard work and caring staff.

Dad has recently moved into Sutton Court following a "not nice" experience elsewhere. The onboarding was very comfortable for dad and family. He has settled extremely well and had a nice experience here. There are many activities to help dad divert his mind.

I can't thank all the staff from the manager down to the kitchen for the wonderful time I spent in Sutton Manor for rehabilitation after a hip replacement. All the carers were fantastic and always at hand to help and with a happy smile, the manager was always on hand if you had a problem. I couldn't have wanted to be anywhere else but Sutton Manor.

This difficult transition for Mum, has been handled with great understanding and sensitivity.

He has got to know them and they have got to know him, which is very very reassuring.

The first couple of weeks were very unsettling for Mum and her family, however, the staff were very supportive and looked after Mum as well as expected working under pressure from long hours and the amount of patients being admitted. All staff were extremely helpful at all times and are commended for their care and commitment to all residents and families.

The residents are always encouraged to participate in activities and there always seems to be something organised to keep them happy, especially with a particular staff member who is lovely - I really have peace of mind.

Thank you to everyone, you do an excellent job.

My Mother is very happy at Sutton Court.

Can't fault any of the staff, especially a particular member of staff she goes the extra mile for me, as in taking me shopping and taking me out on trips, she will do anything for me. The manager will also go the extra mile. The food is fantastic and the home is always a cheerful place.

Since my father came to Sutton Court I have nothing but praise for all the staff. I have found all the staff including carers, receptionists, cleaning staff, managers and catering staff to be very helpful. As a family, we are relieved and happy that my father is getting all the care he needs. I am always fully informed of any changes in his status and kept well informed. He loves taking part in activities which include quizzes, bingo, arts and crafts and days out The list is endless. All the staff have been very welcoming to my mother and me. I have no hesitation in recommending Sutton Court to anyone's parents or relatives needing care.

I consider this place to be neglectful. The staff were on short supply and over worked. We found their responsiveness to requests to be very poor. There was a lack of supervision of vulnerable residents. The activities coordinator appears to try really hard but activities are not always accessible to all and facilities are not utilised well. Rooms are okay, although our experience was that the room did not match needs despite management reassurance. Food appears well prepared but I did not observe residents being supported to ensure they ate/enjoyed their meals despite obviously needing support. Senior staff do not portray any sense of direction or supervision or junior staff. Basic care needs are very lacking here. This place hides behind its advertised facilities. It is all smoke and mirrors - beware! They really do need to concentrate on basic care, and get that right. I would not recommend this care home under any circumstances. I would rate it zero if I could.

My mother-in-law can be very difficult and demanding, but the carers always seem to know what to say to calm the situation. She is always dressed well, and clean, hair and nails always look good. There are many activities which she enjoys joining in.

All the staff are amazing and care for my mum. Always there to support my mum's care needs. The staff are friendly, helpful and supportive. The food is amazing, Mum loves the food, all freshly made.