






Sutton Court Residential Home has a relaxing atmosphere that is also ideal for quality care to be practiced, suited to each individual.
It sits in beautiful landscaped gardens and also has an enclosed inner courtyard that has been specifically designed for relaxation where residents and families can enjoy peace and security.
Residents are encouraged to be as independent as possible but assisted where difficulties occur, ensuring privacy and dignity are respected at...
Care Provided by Sutton Court Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sutton Court Residential Home for full pricing details and T&Cs.
Contact Sutton Court Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Ashmere Nottinghamshire Ltd
- Private Owned
Person in charge
- Paula Jefford(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2013
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (55)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (54)
- Couples/Companion Rooms with ensuite Wet Room (2)
Parking
- The home have plenty of free onsite parking
Sutton Court Residential Home Reviews (130)
Sutton Court Residential Home has a Review Score of 9.5 (9.506) out of 10, based on 22 reviews in the last 2 years.
Over all time Sutton Court Residential Home has 130 reviews.
The stay at Sutton Court proved to be very positive. I cannot speak too highly about all experiences whilst in Sutton Court the staff were thoughtful, considerate and most attentive. Visitors were welcomed. The day to day organisation was outstanding the level of commitment from all staff was excellent. Involvement through chat and activities was very good and I would have no reservation in recommending this home.
Best care home I have been in, can't fault it all. Staff are friendly and very good with clients, food looks and smells yummy. Always there if you need them very helpful.
which some were fare more expensive this was easiest the best ..
i love this place , the staff are super friendly , its like home from home .............
Sutton Court is an outstanding care home who have a love, passion and dedication for the care of my mum. She is happy and is fond of all the staff, from cleaning to kitchen, carers, seniors, managers and activity coordinators. The home is clean, professional and friendly. The care they give is 2nd to none, outstanding. They know my mum so well and are sensitive to her needs and wants. Keep on doing what you do best, "outstanding care and love"
After visiting my mum back in May because I live in northern ireland I was highly pleased with how my mum was cared for and feel at ease knowing I cannot visit my mum everyday.Well done to all the staff on their hard work and caring staff.
Dad has recently moved into Sutton Court following a "not nice" experience elsewhere. The onboarding was very comfortable for dad and family. He has settled extremely well and had a nice experience here. There are many activities to help dad divert his mind.
I can't thank all the staff from the manager down to the kitchen for the wonderful time I spent in Sutton Manor for rehabilitation after a hip replacement. All the carers were fantastic and always at hand to help and with a happy smile, the manager was always on hand if you had a problem. I couldn't have wanted to be anywhere else but Sutton Manor.
There is flexibility in most things, like bedtimes and meals in her room with family.
We really feel that everyone sees Mum as an individual and is interested in getting to know about her and her past life. She is made to feel very special. Every effort is made to keep her feeling happy.
This difficult transition for Mum, has been handled with great understanding and sensitivity.
Wow what a lovely review which we thank you for wholeheartedly. We are delighted your Mum has settled into the Court so well and its lovely to see her joining in all the activities. Thank you for taking the time to review us.
He has got to know them and they have got to know him, which is very very reassuring.
The first couple of weeks were very unsettling for Mum and her family, however, the staff were very supportive and looked after Mum as well as expected working under pressure from long hours and the amount of patients being admitted. All staff were extremely helpful at all times and are commended for their care and commitment to all residents and families.
The residents are always encouraged to participate in activities and there always seems to be something organised to keep them happy, especially with a particular staff member who is lovely - I really have peace of mind.
Mum eats very well and her weight has increased considerably.
Mum's happy therefore we are happy.
Thank you to everyone, you do an excellent job.
The food is good with various options daily.
My Mother is very happy at Sutton Court.
Can't fault any of the staff, especially a particular member of staff she goes the extra mile for me, as in taking me shopping and taking me out on trips, she will do anything for me. The manager will also go the extra mile. The food is fantastic and the home is always a cheerful place.
Since my father came to Sutton Court I have nothing but praise for all the staff. I have found all the staff including carers, receptionists, cleaning staff, managers and catering staff to be very helpful. As a family, we are relieved and happy that my father is getting all the care he needs. I am always fully informed of any changes in his status and kept well informed. He loves taking part in activities which include quizzes, bingo, arts and crafts and days out The list is endless. All the staff have been very welcoming to my mother and me. I have no hesitation in recommending Sutton Court to anyone's parents or relatives needing care.
I consider this place to be neglectful. The staff were on short supply and over worked. We found their responsiveness to requests to be very poor. There was a lack of supervision of vulnerable residents. The activities coordinator appears to try really hard but activities are not always accessible to all and facilities are not utilised well. Rooms are okay, although our experience was that the room did not match needs despite management reassurance. Food appears well prepared but I did not observe residents being supported to ensure they ate/enjoyed their meals despite obviously needing support. Senior staff do not portray any sense of direction or supervision or junior staff. Basic care needs are very lacking here. This place hides behind its advertised facilities. It is all smoke and mirrors - beware! They really do need to concentrate on basic care, and get that right. I would not recommend this care home under any circumstances. I would rate it zero if I could.
Your review is incredibly disappointing and is not reflective of the high levels of care we offer our residents. Comments regarding support at mealtimes is categorically untrue. We are deeply sorry that you felt necessary to publicly voice your concerns as opposed to following our complaints procedure.
My mother-in-law can be very difficult and demanding, but the carers always seem to know what to say to calm the situation. She is always dressed well, and clean, hair and nails always look good. There are many activities which she enjoys joining in.
All the staff are amazing and care for my mum. Always there to support my mum's care needs. The staff are friendly, helpful and supportive. The food is amazing, Mum loves the food, all freshly made.
From our initial visit, we were immediately reassured that this was a caring and high-quality home, totally based on the happiness and care of the residents. All the residents we have met all seem calm and happy and to have a good relationship with the staff.
The layout of the home makes this such a safe and reassuring environment for the residents and daycare users, with additional services such as the hairdresser, nail bar, tea room and pub making such a difference in the continuation of normal life and routines.
The attention to detail, the activities, such a diverse range and the facilities all make it clear to us that we have found where we need for the rest of our ongoing care needs. Was such a weight off our minds when we found this lovely, lovely home.
My grandad is a resident of Sutton Court and I just want to send my utmost thanks and gratitude to all the lovely staff for their kindness, respect and love you give him. My grandma visits every day and you make her feel so welcomed and loved as well. It gives me and our family such an amazing feeling that he is looked after and feels part of an extended family. Thank you Sutton Court for everything. From a granddaughter who loves her grandad more than anything in this world.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 July 2023Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Sutton Court Residential Home.
There are no upcoming events for Sutton Court Residential Home.
Awards / Recognitions (7)
- 30 Jun 2022Recipient: Ashmere Nottinghamshire Ltd
- 30 Jun 2021Recipient: Sutton Court Residential Home
- 28 Feb 2020Recipient: Sutton Court Residential Home
Accreditations
There are no accreditations posted yet for Sutton Court Residential Home.
Meet the Team (1)

Paula has worked for Ashmere for over 20 years and has been promoted through the ranks. She is the most highly qualified manager within the group having achieved her social care level 7. Paula has also achieved the converted Dementia Quality Mark at Sutton Court.
She has managed two of the homes on the Nottinghamshire site and was promoted in 2021 to be the manager of Sutton Court (the biggest of the Ashmere Homes).
Frequently Asked Questions about Sutton Court Residential Home
What types of Care is Sutton Court Residential Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Sutton Court Residential Home have?
There are 55 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Sutton Court Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Sutton Court Residential Home to the centre of Sutton-in-Ashfield?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
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