Sutton Court Residential Home

Ashmere Care Centre, Priestsic Road, Sutton-in-Ashfield NG17 2AH

Sutton Court Residential Home, Sutton-in-Ashfield, Nottinghamshire
Sutton Court Residential Home, Sutton-in-Ashfield, Nottinghamshire
Sutton Court Residential Home, Sutton-in-Ashfield, Nottinghamshire

Sutton Court Residential Home has a relaxing atmosphere that is also ideal for quality care to be practiced, suited to each individual.

It sits in beautiful landscaped gardens and also has an enclosed inner courtyard that has been specifically designed for relaxation where residents and families can enjoy peace and security.

Residents are encouraged to be as independent as possible but assisted where difficulties occur, ensuring privacy and dignity are respected at all times.

Ashmere Nottinghamshire are offering all long term residents an opportunity to design their own bedroom. A show bedroom is located on the first floor of at Sutton Court where residents are able to view a wide range of carpets, paints, soft furnishings, fabrics and furniture which are available for them to choose from should they decide to take a room in one of their Nottinghamshire homes on a long term basis.

Group: Ashmere Nottinghamshire

Person in charge: Emily Smith (Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 55

Shared Rooms: 2

Rooms with ensuite WC: 55

Weekly Charges Guide: Personal Care Single £606 – £674 (These prices are only a guideline, please contact Sutton Court Residential Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sutton Court Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Sutton Court Residential Home has a Review Score of 9.7 (9.665)

The Review Score of 9.7 (maximum of 10) for Sutton Court Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 55 Reviews over all time. This Average Rating is also the rating value for Sutton Court Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 34 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.665 for Sutton Court Residential Home is calculated as follows: ( (449 Excellents x 5) + (167 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 639 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sutton Court Residential Home is based on 34 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 34 Reviews ÷ 11.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    38
  • Good
    15
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sutton Court Residential Home?

  • Extremely LIKELY
    42
  • Likely
    9
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    2
  • Extremely UNLIKELY
    0

Reviewer Connection to Sutton Court Residential Home

  • Resident / Service User
    39
  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

The staff are kind and allow me to have rests when I need them.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Everybody is friendly, kind and helpful. They make relatives and friends very welcome.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum was made to feel welcome from the minute she arrived. All the staff are so happy and cheerful all the time and work well together. I was concerned leaving Mum. She is non-weight bearing and was dependent on the staff for everything. I quickly realised we didn't need to worry. They have always been there every time she has needed assistance and nothing is too much trouble for them. As a family, we too have been welcomed and offered drinks whilst visiting. Thank you to you all, you really are fantastic!

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum was placed in Sutton Court straight from hospital to be assessed for between 4-6 week to see if she was capable of returning home. Mum's 6 weeks is up now and in our opinion, she's not ready to go home, so myself and brother have decided to let her stop in Sutton Court. Since she has been here, the staff have been amazing with her. Nothing is too much trouble for any of the staff. If you need any assistance, someone is there straight away. We dealt with the manager and her assistant and they were absolutely fantastic. They put our minds at ease straight away. My mum has settled in now and we hope is enjoying all the activities provided for everyone by the staff. Thank you, everyone, at Sutton Court for making a very hard decision a very easy one.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Though it is upsetting to see my grandma this way, she seems and often comments how friendly everyone is here, that is also my experience. She is happy and well looked after. The staff are lovely and make a fuss of her which makes her smile. They have lots of activities and facilities including a lovely outside area. Her room is very nice and clean. Even though she is not a permanent resident she is treated the same as one which is nice. The food looks good and she has always enjoyed it she tells me. If she has to be cared for residentially, I am glad it is here.

How likely would you be to recommend Sutton Court Residential Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Good

Rooms: Good

Happy with all my Mum's care and all the staff are lovely.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All staff are welcoming and always interact with all residents. Staff are always polite and pay a lot of attention to residents who need more assurance settling in.

How likely would you be to recommend Sutton Court Residential Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are friendly, supportive and dedicated to their work. The majority of the time it is clean and tidy. The food is mostly good. Staff are helpful to family when required.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

In view of how busy the staff are under extreme pressure, they all did a very good and helpful service to me and looked after me. Food very good.
Would recommend Sutton Court.

How likely would you be to recommend Sutton Court Residential Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Safety / Security: Good

This was an ideal experience between hospital and home. It was an excellent time for all parties to be organised and ready. I found all areas of the Court were welcoming to everyone. Both NHS and long term people integrated quickly.
There were plenty of activities to join in.
The only comment I would make is that food portions could be a bit smaller!!
I feel much more capable for going home now and ready to cope.
Thank you all.

How likely would you be to recommend Sutton Court Residential Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I can't explain how good this care home is. All staff are polite and very helpful, meals are out of this world and it is pet-friendly - I could bring mum's dog in if I needed to. Rooms are excellent and beautifully cleaned daily. There is a swimming pool I could use if I wanted to with my family. If I needed to come into a nursing home I would happily come to Sutton Court for the rest of my living years.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Most of the time food was very good.
The staff need more training as to how the patient feels on that day. With some illnesses, the patient has good days and very bad days. Not quite able to cope.

How likely would you be to recommend Sutton Court Residential Home? Unlikely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I have found nothing but kindness during my stay.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I found Sutton Court really nice with amazing staff. The quality of care is really good. I would highly recommend it to anyone.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is happy how she is cared for. Most of the carers do a good job trying to be prompt when needed. The carer sends for the doctor when needed which we appreciate.
She also listens and acts out our concerns. Thank you all

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After spending 2 weeks in respite at Sutton Court in 2016, my 94-year-old mother is now in long term care. In the past 5 years, we visited a relative there so had a good insight. The support I have received has been first class. From entering, you are greeted by smiling, helpful staff, they have/give you time. I can go home knowing all are safe and cared for, warm and most of all kindness is shown. Please keep the standard girls, you are a credit to the Ashmere Group.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Claire Sharpe, FM at Sutton Court Residential Home responded to this review on 30 Mar 2017:

Thank you for the lovely review, I will ensure it's passed on to the staff at Sutton Court.

Pamela has been always staying here. The carers have been nice to her. She has enjoyed her meals. She likes the dining room.

How likely would you be to recommend Sutton Court Residential Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have found all members of the staff excellent, friendly and very caring. They keep the standards very high. I found this very reassuring when we needed it. They work together as a good team. It's more like a big family. Nothing was too much trouble for them regarding my mother.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has been in here for a few months now and she is doing really well. She has put on weight and hasn't fallen in the time she has been there which she had done a lot before. The staff are all lovely. The food is always good and the care also. Very good as she has found somewhere so good.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I'm very happy here and the staff are very good to me.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I come here to stay for a week at a time.
I come for daycare and I enjoy the days that I spend here.
The staff are kind to us and I enjoy all my meals.
I also enjoy the activities.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had been in hospital for 12 weeks became very depressed and tearful. I came to Sutton Court three weeks ago. I am very happy, love the staff and residents. I feel my life beginning again I couldn't wish for a better place it's like home but better. The food is great with plenty of choices, my bedroom is lovely and clean all the home is clean. I love waking up and hearing the birds whistling. I would like to thank Sutton Court for giving me a life.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived here for about three years. I am happy living here. I am on a special diet and my meals are good and suitable for me. Staff are good and look after me well. My bedroom is comfortable. Activities are good.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am well looked after. The food is very good.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Nearly six months I have lived here. I'm happy living here. Staff are very good to me. I enjoy my meals. The building is very clean. My bedroom is comfortable and the lounge is very comfortable.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have enjoyed my stay here. I have been well cared for. Staff excellent. Meals are good, if I don't like something on the menu I get offered something else. I have no complaints.

How likely would you be to recommend Sutton Court Residential Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The experience was very good but you have to be prepared to change your way to fit in with the service and you fit in better.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sometimes I stay here to be looked after and everyone is very nice. The food is very good. I am happy with my bedroom.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A resident here since last April. Staff and care is excellent. Highly recommend care to friends and family. A well-run care home with friendly, cheerful staff.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff very good and helpful. Building and rooms very clean and everyone happy. Food very good and overall, a nice home.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

I initially chose Sutton Court for short term respite care for my Mum who has Alzheimer's and have been totally satisfied with every aspect of her care. She now attends Day Care once a week which she loves. All the staff I've dealt with have been pleasant and professional at all times. The surroundings are clean and well appointed and I have no hesitation in recommending Sutton Court to others.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I enjoy coming to the lunch club, the staff and the building are first rate. The food is great and it's nice to have company as I live alone.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good facilities all friendly staff and are all very helpful.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I attend roughly monthly for daycare.....I chat to the other residents, have my hair done and stay for meals. The communal areas are well furnished. The hairdressers are very well equipped and the hairdresser is lovely. I enjoy sitting in the pool lounge watching the swim lessons and looking out over the courtyard. It's a very friendly homely environment whilst providing a high-quality environment.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have enjoyed my stay here. I knew on the first day I would like it here. The place is excellent. I would recommend it to everyone. I have been treated very well, everyone has been very good to me. It is like a first class hotel. The place is beautiful, the meals are beautiful. I have enjoyed every meal and everywhere is nice and clean.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam was transferred to Sutton Court in August 2916 after her previous home was closed down. From that time she has been very happy, although she has dementia she accepts all the carers and staff as her friends, they have a bit of banter with her and has always get a smile. She had a little fall a few weeks ago and went to hospital and the staff showed great concern for her and were happy to see her back after a long day at A & E.
I think it is a really welcoming place and have no worries about her being there.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The carers were very obliging and all other staff are very helpful. Bedrooms cleaned every day as I have a skin complaint and my room was vacuumed every day.
Breakfast you had an excellent choice of cereals and cooked breakfast. Choices at dinner and 2 at tea time.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like living here it's a lovely place everything is done for me. If I want anything I have only have to ask and it's there. The staff are very kind to me and care for me well. I like my bedroom it's nice and bright and clean everyday. My clothes are kept nice and clean and come from the laundry daily. I enjoy my meals and the food is very nice.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything is very good.

How likely would you be to recommend Sutton Court Residential Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Food is lovely, it is always nice and clean and the staff are good to me.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All the staff are very good and if I want anything doing they will do it for me. It is nice and clean and the food is good.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very Happy here. The staff are very good to me and the food is very good.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very positive experience at Sutton Court, care staff very pleasant and helpful. Seniors and manager always willing to help and advise us. OT, physio and diabetic team also worked hard to get my mum mobile again. Bit of a slow start over new year period but great effort when normal hours returned to. I am recommending this. Thank you

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Rooms: Good

"I am highly satisfied and have been treated nicely by everybody here."
"Thank you for talking to me and making me feel better about myself."

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Think the toilets could be cleaner.

How likely would you be to recommend Sutton Court Residential Home? Don't know

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Not enough staff for number of people in, people that are paying are giving way to the hospital patients coming in or respite. A lot of sensible people are having to mix with dementia people instead of separate toilets. Regular residents have two seats instead of keeping same places where they know each other.

How likely would you be to recommend Sutton Court Residential Home? Unlikely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Emily Smith, Home Manager at Sutton Court Residential Home responded to this review on 11 Sep 2015:

I was very disappointed and saddened to see this review from one of our residents. We have more than adequate staff in the home at all times.
Although the home accepts both NHS and privately funded residents, we do not accept residents with advanced stages of dementia in order to ensure that residents have a stimulating environment with like minded people.
Residents who have a preferred seat in the dining room are reserved the same seat every day if they like too.

My wife is very happy here, is well cared for and I have no worries about her care. I wish the two main rooms were bigger because they are overcrowded at meals and lounge. Apart from that I am very satisfied with the home and it's management.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There is not enough room in the dining room which causes a lot of unpleasantness and anger. This is not a good atmosphere for eating our meals.

How likely would you be to recommend Sutton Court Residential Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Emily Smith, Home Manager at Sutton Court Residential Home responded to this review on 11 Sep 2015:

I was very disappointed to receive this opinion from one of our residents. Our dining room has more than enough seating for all residents and residents are reserved a favourite seat on a daily basis if requested. Steps will be made to ensure that Barbara feels more comfortable during meal times.

I am very happy with the standard of care, especially at the lunch club. When I came for respite I was pleased with everything.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is very good and food is very very good too. The people who serve us at the lunch club are very nice and helpful. It is very clean and tidy, we play dominoes and bingo.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I come to the homes lunch club run every Thursday and have been coming for the last three years. I really enjoy it, it's good value for money.

How likely would you be to recommend Sutton Court Residential Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Enjoy coming to luncheon club. The meals are well cooked and presented well, the staff are good and very helpful.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

I enjoy coming, good food and good staff.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I get excellent service.

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoy coming to luncheon club on Thursdays. The meals are well prepared and presented. The staff are very good, they are most helpful and kind.

How likely would you be to recommend Sutton Court Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

Emily

Emily Smith

Job Title: Manager

Description:

I started working at Ashmere as a care assistant at the age of 16 after leaving school and over time, I have now managed all three of the homes on the Nottinghamshire site and was promoted in 2013 to be the manager of Sutton Court (the biggest of the Ashmere Homes).

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sutton Court Residential Home