Sutton Court Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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9.4 126 Reviews
  • Sutton Court Residential Home, Sutton-in-Ashfield
Sutton Court Residential Home has a relaxing atmosphere that is also ideal for quality care to be practiced, suited to each individual.

It sits in beautiful landscaped gardens and also has an enclosed inner courtyard that has been specifically designed for relaxation where residents and families can enjoy peace and security.

Residents are encouraged to be as independent as possible but assisted where difficulties occur, ensuring privacy and dignity are respected at all times.

Ashmere Nottinghamshire are offering all long term residents an opportunity to design their own bedroom. A show bedroom is located on the first floor of at Sutton Court where residents are able to view a wide range of carpets, paints, soft furnishings, fabrics and furniture which are available for them to choose from should they decide to take a room in one of their Nottinghamshire homes on a long term basis.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1047 – £1183
  • Self-Funded Residential Dementia Care: £1163 – £1295
  • RESPITE Self-Funded Residential Care: £1047 – £1183
  • RESPITE Self-Funded Residential Dementia Care: £1163 – £1295

These prices are only a guideline, please contact Sutton Court Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paula Jefford (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (54)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • The home have plenty of free onsite parking

Sutton Court Residential Home Reviews (126)

9.4

Sutton Court Residential Home has a Review Score of 9.4 (9.395) out of 10, based on 25 reviews in the last 2 years.
Over all time Sutton Court Residential Home has 126 reviews.

Overall Experience
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Date Published
  • 126
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Reviewer Connection to Sutton Court Residential Home
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Total of 126, showing 1-20
Review from Dawn R (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting my mum back in May because I live in northern ireland I was highly pleased with how my mum was cared for and feel at ease knowing I cannot visit my mum everyday.Well done to all the staff on their hard work and caring staff.
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Review from A H (Son of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has recently moved into Sutton Court following a "not nice" experience elsewhere. The onboarding was very comfortable for dad and family. He has settled extremely well and had a nice experience here. There are many activities to help dad divert his mind.
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Review from M T (Respite Resident) published on 8 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank all the staff from the manager down to the kitchen for the wonderful time I spent in Sutton Manor for rehabilitation after a hip replacement. All the carers were fantastic and always at hand to help and with a happy smile, the manager was always on hand if you had a problem. I couldn't
have wanted to be anywhere else but Sutton Manor.
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Review from Deb W (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be happier with the care here. The manager, deputy manager, rehabilitation coordinator, carers, kitchen and maintenance staff are all very kind. The activities co-ordinators are exceptional. There is an amazing programme, something is happening every morning and afternoon. Mum loves the
flower arranging, book club, watercolour painting, photography, arts and crafts, gardening, singing with the choir, sports, visiting singers..to name but a few. There is even a disco every Friday night! We have loved going to the onsite pub and tea room with our close family. There are also occasional outings.
There is flexibility in most things, like bedtimes and meals in her room with family.
We really feel that everyone sees Mum as an individual and is interested in getting to know about her and her past life. She is made to feel very special. Every effort is made to keep her feeling happy.
This difficult transition for Mum, has been handled with great understanding and sensitivity.
Reply from Claire Sharpe, Partner at Sutton Court Residential Home

Wow what a lovely review which we thank you for wholeheartedly. We are delighted your Mum has settled into the Court so well and its lovely to see her joining in all the activities. Thank you for taking the time to review us.

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Review from J E (Wife of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband moved into Sutton Court Residential Home he has had excellent care. All the staff are kind, caring and understanding.
He has got to know them and they have got to know him, which is very very reassuring.
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Review from A G (Daughter of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The first couple of weeks were very unsettling for Mum and her family, however, the staff were very supportive and looked after Mum as well as expected working under pressure from long hours and the amount of patients being admitted. All staff were extremely helpful at all times and are commended for
their care and commitment to all residents and families.
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Review from Dilys H (Daughter of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would highly recommend the Sutton Court Residential Home for the care given to my mother. The staff are amazing, they are all so pleasant with a wonderful attitude to their work. Also, I can discuss anything with them, they always make time to listen, even when busy.
The residents are always encouraged
to participate in activities and there always seems to be something organised to keep them happy, especially with a particular staff member who is lovely - I really have peace of mind.
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Review from Vicky B (Daughter of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is extremely happy, she is very well cared for. The staff are excellent, always attentive, considerate and deliver care with a smile.
Mum eats very well and her weight has increased considerably.
Mum's happy therefore we are happy.
Thank you to everyone, you do an excellent job.
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Review from Julie H (Daughter of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always lovely with the residents, who all appear to be happy and well looked after. There is always something happening, providing a varied itinerary of entertainment.
The food is good with various options daily.
My Mother is very happy at Sutton Court.
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Review from J S (Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't fault any of the staff, especially a particular member of staff she goes the extra mile for me, as in taking me shopping and taking me out on trips, she will do anything for me. The manager will also go the extra mile. The food is fantastic and the home is always a cheerful place.
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Review from P G (Son of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father came to Sutton Court I have nothing but praise for all the staff. I have found all the staff including carers, receptionists, cleaning staff, managers and catering staff to be very helpful. As a family, we are relieved and happy that my father is getting all the care he needs. I am always
fully informed of any changes in his status and kept well informed. He loves taking part in activities which include quizzes, bingo, arts and crafts and days out The list is endless. All the staff have been very welcoming to my mother and me. I have no hesitation in recommending Sutton Court to anyone's parents or relatives needing care.
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Review from A W (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I consider this place to be neglectful. The staff were on short supply and over worked. We found their responsiveness to requests to be very poor. There was a lack of supervision of vulnerable residents. The activities coordinator appears to try really hard but activities are not always accessible to
all and facilities are not utilised well. Rooms are okay, although our experience was that the room did not match needs despite management reassurance. Food appears well prepared but I did not observe residents being supported to ensure they ate/enjoyed their meals despite obviously needing support. Senior staff do not portray any sense of direction or supervision or junior staff. Basic care needs are very lacking here. This place hides behind its advertised facilities. It is all smoke and mirrors - beware! They really do need to concentrate on basic care, and get that right. I would not recommend this care home under any circumstances. I would rate it zero if I could.
Reply from Claire Sharpe, MD at Sutton Court Residential Home

Your review is incredibly disappointing and is not reflective of the high levels of care we offer our residents. Comments regarding support at mealtimes is categorically untrue. We are deeply sorry that you felt necessary to publicly voice your concerns as opposed to following our complaints procedure.

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Review from A P (Daughter-in-law of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law can be very difficult and demanding, but the carers always seem to know what to say to calm the situation. She is always dressed well, and clean, hair and nails always look good. There are many activities which she enjoys joining in.
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Review from T S (Daughter of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are amazing and care for my mum. Always there to support my mum's care needs. The staff are friendly, helpful and supportive. The food is amazing, Mum loves the food, all freshly made.
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Review from A H (Stepdaughter of Resident) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed by the quality of the care home, the setup and most importantly, the staff.
From our initial visit, we were immediately reassured that this was a caring and high-quality home, totally based on the happiness and care of the residents. All the residents we have met all seem calm and
happy and to have a good relationship with the staff.
The layout of the home makes this such a safe and reassuring environment for the residents and daycare users, with additional services such as the hairdresser, nail bar, tea room and pub making such a difference in the continuation of normal life and routines.
The attention to detail, the activities, such a diverse range and the facilities all make it clear to us that we have found where we need for the rest of our ongoing care needs. Was such a weight off our minds when we found this lovely, lovely home.
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Review from K B (Granddaughter of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad is a resident of Sutton Court and I just want to send my utmost thanks and gratitude to all the lovely staff for their kindness, respect and love you give him. My grandma visits every day and you make her feel so welcomed and loved as well. It gives me and our family such an amazing feeling
that he is looked after and feels part of an extended family. Thank you Sutton Court for everything. From a granddaughter who loves her grandad more than anything in this world.
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Review from Yvonne R (Sister of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My brother was in your care for about a week and arrived home this afternoon. I attended to transfer him from his wheelchair to find he was soaked through to the extent his pad was starting to disintegrate. His bottoms and top were also soaked, so he had been sitting in this mess for a while. He also
had smearing on his pad and stated he had had his bowels open, so obviously was not cleaned afterwards.
He was sent with a support bandage to prevent his splint from rubbing his leg and on visiting him I asked staff to ensure it was applied. This did not happen and he has arrived home without this preventative measure.
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Review from Craig W (Son of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff at Sutton Court very friendly and professional towards myself but most importantly my mother and all other residents. My mum has settled in well due to the way all the staff treat her, care for her and involve her in all the activities in her day-to-day life. My mum can be
a little hard to deal with at meal times but this is dealt with easily with the understanding staff. Overall a great place for mum.
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Review from Karen H (Daughter of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Awful service. Left my parents here for two weeks, and had to fetch them home after one. They were neglectful and their internal investigation was a disgrace in my opinion. Please be careful if your family member resides here. There is so much more I could say.
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Review from T W (Respite Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic, everyone is kind, caring and so very thoughtful. Everyone made me feel so welcome. Everything is here. Food well I ate it all. I'm truly going to miss everyone. I can't wait to come back when I'm a bit older. Thank you all.
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Current Review Score: 9.4 (9.395)

Overview of Review Score

The Review Score of 9.4 (9.395) out of 10 for Sutton Court Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.395 for Sutton Court Residential Home is calculated as follows: ( (219 Excellents x 5) + (43 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (30 Very Poors x 1) ) ÷ 299 Ratings = 4.395
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Court Residential Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Paula

Paula Jefford

Job Title: Manager Joined: 2000

Paula has worked for Ashmere for over 20 years and has been promoted through the ranks. She is the most highly qualified manager within the group having achieved her social care level 7. Paula has also achieved the converted Dementia Quality Mark at Sutton Court.


She has managed two of the homes on the Nottinghamshire site and was promoted in 2021 to be the manager of Sutton Court (the biggest of the Ashmere Homes).

Frequently Asked Questions about Sutton Court Residential Home

What types of Care is Sutton Court Residential Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sutton Court Residential Home have?

There are 55 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Sutton Court Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sutton Court Residential Home to the centre of Sutton-in-Ashfield?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Court Residential Home to verify any information. View our terms and conditions. Sutton Court Residential Home has an Enhanced Service - more info.