Sutton Court Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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9.4 126 Reviews
  • Sutton Court Residential Home, Sutton-in-Ashfield
Sutton Court Residential Home has a relaxing atmosphere that is also ideal for quality care to be practiced, suited to each individual.

It sits in beautiful landscaped gardens and also has an enclosed inner courtyard that has been specifically designed for relaxation where residents and families can enjoy peace and security.

Residents are encouraged to be as independent as possible but assisted where difficulties occur, ensuring privacy and dignity are respected at all times.

Ashmere Nottinghamshire are offering all long term residents an opportunity to design their own bedroom. A show bedroom is located on the first floor of at Sutton Court where residents are able to view a wide range of carpets, paints, soft furnishings, fabrics and furniture which are available for them to choose from should they decide to take a room in one of their Nottinghamshire homes on a long term basis.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1047 – £1183
  • Self-Funded Residential Dementia Care: £1163 – £1295
  • RESPITE Self-Funded Residential Care: £1047 – £1183
  • RESPITE Self-Funded Residential Dementia Care: £1163 – £1295

These prices are only a guideline, please contact Sutton Court Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paula Jefford (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (54)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • The home have plenty of free onsite parking

Sutton Court Residential Home Reviews (126)

9.4

Sutton Court Residential Home has a Review Score of 9.4 (9.395) out of 10, based on 25 reviews in the last 2 years.
Over all time Sutton Court Residential Home has 126 reviews.

Overall Experience
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  • 20
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Date Published
  • 126
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Reviewer Connection to Sutton Court Residential Home
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Total of 126, showing 61-80
Review from Kelly H (Relative of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to all the staff at this home. My mamma is so well looked after day-in-day-out. We couldn't wish for her to be in a better place. We are lucky to have found such an incredible home for her. Cannot thank everyone enough for the love and care you give to everyone even more so during these
difficult times. Thank you.
Reply from Claire Sharpe, Partner at Sutton Court Residential Home

Thank you for the lovely review which is much appreciated by all staff.

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Review from Pauline B (Niece of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunty was in Sutton Court for 1 year, 1 month and in all that time she was very well looked after. It was just like a family. She had friends and the girls and boys as I call them were so loving to her and ti was first class in cleanliness. Very safe and value for money.
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Review from David W (Son of Resident) published on 3 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived in Sutton Court for five years. At all times, she was well looked after by caring staff who always had time to have a laugh with her. During the last two weeks of her life, she became unwell. I was impressed by how gentle and caring the staff were. They treated her as kindly as if she
were one of their own relatives. Thank you so much. It was much more attentive care than if my mum had been in hospital.
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Review from S W (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received at Sutton Court Residential Home is very professional in identifying that when my mother went in for respite care, that social services were not meeting my mother's needs adequately. Communication is excellent between staff and family of residents and the overall care is tailored to
individual needs, with bespoke care.
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Review from Judith B (Daughter of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy here and loves the lunch club on a Thursday. The staff are wonderful and the food is lovely.
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Review from Joan A (Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attend the lunch club every week. The staff are very kind and considerate. We have a hot drink when we arrive. The lunch and putting are always really nice. We also have a raffle and bingo, then a drink and cake before leaving. Everyone loves coming and it is so friendly.
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Review from Gwen A (Daughter-in-law of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything excellent. Could not wish for better staff.
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Review from Christine M (Daughter of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 1 year now. Her special dietary needs are met without fail and the food is perfect for her. She is always well dressed, with her hair and nails attended to and her clothes are clean and matched with care and attention. I have seen staff show wonderful care and compassion
to residents, holding their hands and even a dance! Any medical concerns have received immediate attention and swift referral to the GP. Management is very approachable and well organised, inspiring confidence for the family I know my mum is in safe, caring hands.
Reply from Claire Sharpe, MD at Sutton Court Residential Home

Thank you for the wonderful review. It will be much appreciated by all the staff.

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Review from Jack A (Son of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are pleasant and helpful.
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Review from Deborah D (Daughter of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum suffers from dementia and came here for daycare for a long time before moving in full time. She feels comfortable here, as all the staff and surroundings are familiar.


The staff are lovely, and the rooms very well furnished. Also everywhere always smells fresh and clean.


Mum especially enjoys

the activities and musical afternoons. Also there is a very pretty courtyard garden with rabbits and guinea pigs and birds.
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Review from Maureen W (Daughter of Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has now been in Sutton Court Residential Home for 12 months, over this period whatever issues/problems have arisen these have been dealt with promptly by the staff. I cannot thank the carers enough for the hard work and dedication given to residents. Management should take on board all comments
given regarding the good and hard work they face, these people would be very hard to replace. Thank you carers.
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Review from C G (Daughter of Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always on hand if you have any queries they have all time to keep you up to date with mum's issues. The activities that are provided are excellent you can tell they really care about the residents. All the staff including laundry, cleaners, hairdressers and entertainment are always there to
care and help the residents and relatives.
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Review from Frances A (Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy my meals and activities.
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Review from C G (Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like staying here.
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Review from B R (Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've lived here eighteen months and I feel safe and satisfied with everything.
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Review from Tom T (Resident) assisted by family/friend published on 19 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are kind and allow me to have rests when I need them.
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Review from Eunice T (Resident) assisted by family/friend published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody is friendly, kind and helpful. They make relatives and friends very welcome.
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Review from R T (Daughter of Resident) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was made to feel welcome from the minute she arrived. All the staff are so happy and cheerful all the time and work well together. I was concerned leaving Mum. She is non-weight bearing and was dependent on the staff for everything. I quickly realised we didn't need to worry. They have always
been there every time she has needed assistance and nothing is too much trouble for them. As a family, we too have been welcomed and offered drinks whilst visiting. Thank you to you all, you really are fantastic!
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Review from Alwyn J (Son of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was placed in Sutton Court straight from hospital to be assessed for between 4-6 week to see if she was capable of returning home. Mum's 6 weeks is up now and in our opinion, she's not ready to go home, so myself and brother have decided to let her stop in Sutton Court. Since she has been here,
the staff have been amazing with her. Nothing is too much trouble for any of the staff. If you need any assistance, someone is there straight away. We dealt with the manager and her assistant and they were absolutely fantastic. They put our minds at ease straight away. My mum has settled in now and we hope is enjoying all the activities provided for everyone by the staff. Thank you, everyone, at Sutton Court for making a very hard decision a very easy one.
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Review from Marion S (Resident) assisted by family/friend published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly, supportive and dedicated to their work. The majority of the time it is clean and tidy. The food is mostly good. Staff are helpful to family when required.
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Current Review Score: 9.4 (9.395)

Overview of Review Score

The Review Score of 9.4 (9.395) out of 10 for Sutton Court Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.395 for Sutton Court Residential Home is calculated as follows: ( (219 Excellents x 5) + (43 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (30 Very Poors x 1) ) ÷ 299 Ratings = 4.395
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Court Residential Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Paula

Paula Jefford

Job Title: Manager Joined: 2000

Paula has worked for Ashmere for over 20 years and has been promoted through the ranks. She is the most highly qualified manager within the group having achieved her social care level 7. Paula has also achieved the converted Dementia Quality Mark at Sutton Court.


She has managed two of the homes on the Nottinghamshire site and was promoted in 2021 to be the manager of Sutton Court (the biggest of the Ashmere Homes).

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Court Residential Home to verify any information. View our terms and conditions. Sutton Court Residential Home has an Enhanced Service - more info.