Sutton Manor Residential Home

Ashmere Care Centre, Priestsic Road, Sutton-in-Ashfield NG17 2AH

Sutton Manor Residential Home, Sutton-in-Ashfield, Nottinghamshire
Sutton Manor Residential Home, Sutton-in-Ashfield, Nottinghamshire
Sutton Manor Residential Home, Sutton-in-Ashfield, Nottinghamshire

Sutton Manor Residential Home is a lovely welcoming home well suited to the needs of forty-five residents, with some dual occupancy rooms also available.

Carers look to maintain a good social atmosphere while encouraging residents in the pursuit of an active and fulfilling lifestyle, with all dietary needs met and evening events that relatives and loved ones can join in with. The activities coordinator offers a wide programme ranging from gardening either outdoors or in the greenhouse, knitting, sewing, craft, games and movement to music. Should residents require a little pampering, there is a hairdressers and chiropodist.

Pets are welcome in the home. Current pets include Snowy & Lilly the rabbits.

Shorter respite care requirements are also handled by skilled carers, while Sutton Manor is an excellent environment in which to feel at home throughout a retirement.

Group: Ashmere Nottinghamshire

Person in charge: Karen Drury (Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Multiple Sclerosis • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 40+.

Single Rooms: 41

Shared Rooms: 2

Rooms with ensuite WC: 34

Weekly Charges Guide: Personal Care Single £574 – £695 (These prices are only a guideline, please contact Sutton Manor Residential Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Sutton Manor Residential Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sutton Manor Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

10 Sutton Manor Residential Home has a Review Score of 10 (9.981)

The Review Score of 10 (maximum of 10) for Sutton Manor Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 49 Reviews over all time. This Average Rating is also the rating value for Sutton Manor Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.981 for Sutton Manor Residential Home is calculated as follows: ( (572 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 581 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sutton Manor Residential Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 18 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    49
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sutton Manor Residential Home?

  • Extremely LIKELY
    49
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sutton Manor Residential Home

  • Resident / Service User
    27
  • Daughter of Resident/Service User
    14
  • Niece of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

Mum was a resident at the care home for 7 years. She was admitted because she had a history of falls, memory problems and macular degeneration. During her residence, Mum declined mentally, physically and was almost blind when she died. Throughout her stay, all staff were friendly, engaging, supportive and very professional. Mum’s decline over the last 10 years was difficult for the family, but the care home staff saw her as someone with an illness who may not always be herself. They ensured she had a dignified and meaningful quality of life. That included events, activities, regular one to one conversations and being with her when she died. All credit to the management team for their professional compassionate leadership and caring ethos.

The care home is well maintained and kept very clean. There are no unpleasant odours and the decoration has improved over the years. It is cheerful and offers a sense of place for many residents.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I cannot express how much I appreciate the highest standard of professionalism of all the members of staff I have encountered here during my short stay. I was made most welcome and made comfortable, the staff encounter daily adversity and complex needs of the residents and display cheerfulness, affection to all and each other. I was very impressed with the overall cleanliness and facilities, in fact, I thought I had come to a five-star establishment. The staff work hard to achieve this and cannot sing their praises enough, I would recommend this facility to anyone who has worries about moving into long or short term care here, very, very well done!

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has lived at Sutton Manor Residential Home for nearly 3 years. The team are friendly and caring and mum tells us that she always feels safe and well looked after. I would recommend Sutton Manor Residential Home to anyone who is looking for a comfortable, friendly and safe environment for a loved one. The care home is also always clean and well maintained.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have decided to stay at Sutton Manor permanently I am very happy here. The staff are excellent and very friendly.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During my stay, I have been looked after and the carers have treated me with the utmost respect and I have enjoyed my stay here. The activities, such as bingo, quizzes and singers etc... Have been a lot of fun and really enjoyable.

I shall miss the friends I have made but look forward to being in my own home again.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad is really being cared for well and enjoys living there.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is very pleasant and cheerful and helpful. My room is very good. You get your hair dressed, feet done by a chiropodist, finger nails done and enjoy playing and joining in group quizzes etc.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is my second time at Sutton Manor in the last year. As before, the staff are very kind, caring and considerate. The food is tasty, plentiful and the menu is varied. Activities are varied. I particularly like having my hair and nails done as I have these done when at home. I feel comfortable here as I am treated with dignity and respect.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sutton Manor care home is a caring and pleasant place for my wife to stay. She is happy there, looking forward to her coming home, but she said if she had to stay in a home she would like it to be there.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Having only stayed in the home for a few days I can only say I would highly recommend the home to any of my family or friends.
I cannot fault the care and compassion of all the staff in all matters, no matter what time of day or night.
The care has been of the highest quality and if in the future I have to spend time in a home I only hope I could come back to this one.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was a huge decision for mum to go into Sutton Manor, but her misgivings were unfounded. The staff were very pleasant and she enjoyed the company of the other residents. The food was plentiful and good quality her room is clean and well kept.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The treatment that was given to my father was caring, generous, professional and very helpful to dad and me as a family when the end was near. The staff had got to know dad and had a rapport with him. He liked all the staff and had a laugh at times with members of the team. He was sometimes a stubborn old goat but they knew how to get the best out of him. I want so say that the manager was more than just a manager but a very caring member of this home.
I thank them for the care they gave to dad at the time he was here.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has spent a few weeks here and the care to us both has been wonderful. The young carers are learning and doing a great job. Patience and smiles to difficult residents.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care given to my dad was respectful and nothing was too much trouble. He had a good relationship with all the staff and I had no concerns about this being his new home now. They not only cared for him but were always a support for me as well.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It has been very enjoyable being at Sutton Manor. The care staff have been very helpful and caring. The food is very good and the choice of food. Feels very homely and warming atmosphere.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was placed in the care home in June 2016 after a very nasty fall at her home. She spent about 10 days in hospital, then she was placed in the care home. After 3 weeks in there, she came back home for a visit and to see how she would cope at home. She made it clear she wanted to stay in the care home because she felt safe there and they were looking after her. She fell in the care home and broke her hip and the staff got her to hospital straight away. They looked after her till she passed away in January. She always said she was looked after and she was happy there and so were we.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have enjoyed my stay in care here. I have been cared for by a team of very good girls, nothing is too much trouble.
The food was excellent and the home was very clean.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

claire sharpe, fm at Sutton Manor Residential Home responded to this review on 24 Jan 2017:

Thanks you for the lovely review, we are really pleased that you enjoyed your stay with us.

Staff are fantastic, residents are easy to get along with, food is brilliant, the home is fantastically clean. I would recommend to anyone as I found being here very pleasant, if I need a care home to stay, I would come back here but gladly pay.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Claire Sharpe, FM at Sutton Manor Residential Home responded to this review on 05 Jan 2017:

Thank you for the lovely review! I will pass on your comment to the Sutton Manor team.

My father recently stayed at Sutton Manor for rehabilitation after major surgery. The care and consideration that he was given by all the staff was truly wonderful. He thoroughly enjoyed his stay there, he especially enjoyed the activities. My father, brothers, sister and I, can not recommend this wonderful home enough.

A very big thank you to you all for providing him with care, kindness, and help in his daily needs.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I recently spent approximately 2 weeks at Sutton Manor following a major operation at the hospital and cannot fault the care I was given by each individual member of staff.
I am now recuperating at home but will remember with affection the excellent care I received.
I owe my recovery in no small part to my treatment at Sutton Manor.
Thank you all most kindly.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having spent 5 weeks at Sutton Manor Residential Home I feel qualified to express my conclusions sound in the knowledge that I am unlikely to have missed anything that could be regarded as untoward. If the time comes to consider permanent residence I will not hesitate to choose Sutton Manor, I have been treated exceptionally well and made to feel totally at home. Food is extremely good and varied and beautifully served. I find the staff and management extremely accommodating and thoughtful with the medical cover being beyond reproach. I am totally satisfied with every aspect of my stay.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care I received at Sutton Manor has been superb. The staff have given me a safe and secure environment in which to recover from my operation. Their care has been calm and professional, with a great sprinkling of cheerfulness and humour.
I can offer no criticism of my time spent here.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was sent to Sutton Manor from hospital. I was met with kindness, from the staff from the start. I had a lovely room and the food was first class.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am A working single mum and the only child of a disabled father. He has a carer morning and night and I cook, clean, wash, shop etc for him 7 days a week. I am struggling with my own health issues. This last bout of illness my dad was hospitalised and honestly pushed me to breaking point. I was told that as part of his rehabilitation he would go to Sutton Manor. We were both so frightened having heard such awful stories. However I walked into a "home" not a place for old people. Wonderful, caring staff, great bedrooms, facilities and food. To hear my dad say "I couldn't be in a better place", said it all. Thank you from the bottom of our heart- fantastic!

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came here as couldn't manage at home and the care and help I receive here at Sutton Manor is excellent. My room is great, is personalised with my own things and family photo's, the food is good, different choices. Activities are good, I enjoy a good game of Dominoes and Cards. Manager is lovely and is very helpful and there if needed.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like being here as I am well looked after and the carers are good, my room is decorated to how I like, I am a diabetic and the meals are suitable for my diet. I enjoyed razzle dazzle entertainers. I enjoyed playing dominoes and having a drink of beer with others this was a good social time.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During my stay at Sutton Manor I found the staff to be very welcoming, caring and supportive. Nothing is too much trouble and I am always treated with dignity. I like the fact that I can arrange to have my hair done once a week and can choose to take part in activities if I wish. There is always someone there if I need a shower and the O.T's are helping me to maintain and improve my mobility.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sutton Manor is very friendly, welcoming and always a lively atmosphere, food is very good staff have helped by putting my meals on a small plate and this has made me want to eat more. I've enjoyed the art decoration to reading books, I really enjoyed decorating them. I have enjoyed my stay as plenty of company.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The service that Sutton Manor gives is very good. All staff are very good and hard working. Food is good. Before I came here I didn't know what to expect but I have found that I have had excellent care and support.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Sutton Manor are very good. There is a clean and smell fresh in the home at all times. The home is run very well by the manager.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is given excellent care and attention at all times. The home is spotlessly clean and so is she. I can't ask for anything that would be any better. I am totally satisfied with her care and would recommend this home to anyone.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Value for Money: Excellent

When you enter Sutton Manor it is very clean and smells lovely and fresh. Staff are very good, caring and friendly, food is good and we have a good choice. Very friendly atmosphere. Staff are always laughing and joking if you are feeling low like I was, they are very good caring and willing to listen.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sutton Manor staff are kind, helpful, understanding, food is very good, a good variety of choice. The home is central and easy for relatives to visit. Manager s very nice and all staff are good at what they do as their job is very hard.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I brought my auntie in for respite care and have found it to be very satisfactory and she is very happy to be here. The home has an excellent standard and I have no complaints.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a 78 year old pensioner with a view of not ever going into a care home, I was sent here at 9:30pm and I was not very nice to the carer who took me to my bedroom. I said I was not staying here and I would catch a bus home next day, the next morning I got a full breakfast and at the dinner table I was face to face with someone who I have known most of my life, after a few days I came to fit in with the daily goings on here. I enjoyed the banter with the carers, as days went by my views of a care home have changed. I commend this home.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The food is very good and good selection on a daily basis. I have enjoyed meeting new people and making friends, the care is very good and the night carers are very good, they come straight away nothing is too much trouble and all the staff have put me at ease as was worried about coming into a care home.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have enjoyed the help and the love I have received and the feeling of being at home, the home decoration is lovely and all the home is very clean.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am not a good eater but I really enjoyed Sunday roast, the beef was excellent. The staff are lovely and helpful and when I've needed help at night they have been very good, the home is very good and clean.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carers are friendly and helpful. The care I have received is very good and can't do any more than they do, I especially found my care assistant to be very helpful and she always likes to chat, always promote dignity all staff so and are very patient and understanding.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I know dad is well looked after and all his needs are met. All staff are lovely and approachable at any time, room are always clean and beds are made no matter what time of day I visit.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This was my fathers first time in a care home as he has been transferred from hospital. All of the staff from management to the carers looked after my father so well that he has said that he would gladly return. The home is spotlessly clean with excellent facilities in the bedrooms. My father was also struggling emotionally as he had to be separated from my mother who has dementia. Every staff member supported my father with this. The Rics team were excellent in nursing him back to his full health. Thank you.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always made welcome. Sutton Manor is always clean and always given a choice to have a meal with my mother. I've got now worries about the care my mother receives. Carers are excellent always make me feel welcome I could not wish for any better.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend Sutton Manor as it is very pleasant to go to as everybody is so friendly and sociable. I really enjoy going as it is not like other care homes I have visited. I would not mind if any of my relatives end up in here.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoy the company, carers are very good. I have been coming for day care, respite care for 2 years, I enjoy this as it means I am not on my own and I am with people I know as I feel safe and am well looked after and nothing is too much trouble. I have made lots of new friends. My family have noticed that when I've been here I go home happier and coming has given me more confidence.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carers are very caring and helpful. You can always go to the manager for information and advice, I like that when the doctor or nurse has been to see my mum that a member of senior staff call me to inform me of outcome of visit and there is always a friendly homely atmosphere. When I come to visit.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On looking for accommodation for my dad when i first came in to enquire I was greeted with a warm welcome. When being shown round everywhere was clean and tidy, the room was beautiful and everyone seemed happy and content. Now over a period of time my dad is very happy and my dad and myself have built up a good rapport with the staff. I'm very happy with the care my dad receives as he relies heavily on people to help him with day to day chores. A big well done to all at Sutton Manor Residential Home.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is pleasant, welcoming, as this is my first time in a care home - staff are very nice and helpful, my room is very clean nicely decorated, if I needed to I could definitely come back to Sutton Manor I feel well looked after and at home.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are very committed, caring and make you very welcome. There are a lot of different activities and outings. They always mark the different festivals in the year. On the occasions of VE day celebrations the home was decorated, staff dressed for the period and they had a singer singing the war time songs. The atmosphere was wonderful. The food can be good but is variable. The manager is friendly and welcoming and can be very helpful - a good listener.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic care for my Grandad, 2 weeks of rest and relaxation has done him the world of good, just what he needed after his fall. Staff have been fab and are always very welcoming. Big thanks.

How likely would you be to recommend Sutton Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

Karen

Karen Drury

Job Title: Manager

Description:

After working in the care industry for 30 years, I started at Ashmere in 2012 as a Deputy Manager and was delighted to be promoted to home manager at Sutton Manor in 2014.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sutton Manor Residential Home