Sutton Manor Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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10 127 Reviews
  • Sutton Manor Residential Home, Sutton-in-Ashfield
Sutton Manor Residential Home is a lovely welcoming home well suited to the needs of forty-five residents, with some dual occupancy rooms also available.

Carers look to maintain a good social atmosphere while encouraging residents in the pursuit of an active and fulfilling lifestyle, with all dietary needs met and evening events that relatives and loved ones can join in with. The activities coordinator offers a wide programme ranging from gardening either outdoors or in the greenhouse, knitting, sewing, craft, games and movement to music. Should residents require a little pampering, there is a hairdressers and chiropodist.

Pets are welcome in the home. Current pets include Snowy & Lilly the rabbits.

Shorter respite care requirements are also handled by skilled carers, while Sutton Manor is an excellent environment in which to feel at home throughout a retirement.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1047 – £1183
  • Self-Funded Residential Dementia Care: £1163 – £1295
  • RESPITE Self-Funded Residential Care: £1047 – £1183
  • RESPITE Self-Funded Residential Dementia Care: £1163 – £1295

These prices are only a guideline, please contact Sutton Manor Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Drury (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)

Sutton Manor Residential Home Reviews (127)

Total of 127, showing 1-20
10

Sutton Manor Residential Home has a Review Score of 10 (9.953) out of 10, based on 40 reviews in the last 2 years. Over all time Sutton Manor Residential Home has 127 reviews.

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Review from Carole T (Niece of Resident) published on 7 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has been looked after really well and recuperated well. She's been looked after with respect & dignity. All the staff are very friendly & helpful & have good banter with the residents. She likes it so much that part of her doesn't want to go home. The actual building & outside decking area
is lovely, clean & modern.

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Review from C B (Daughter of Resident) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent 8 weeks at Sutton Manor, whilst she recovered from surgery. We, as a family had no experience of Care Homes, so our expectations were modelled on what we thought they were like.
We were all blown away with the care, consideration and compassion that was shown to my mum. She had a great
time, and loved her time there. The food was great, and as my mum is a fussy eater, she asked them to cook different meals for her. This was done without hesitation. All the staff went the extra mile daily, nothing was too much trouble, they work so hard. One particular staff member encouraged mum to join in the activities, she loved it, and her confidence grew to the point she has come home a different person.
I can highly recommend Sutton Manor to anyone, whether it's for long term or short term stays. It's a happy Care Home, where staff clearly adore the residents and want the best for them. I hope my Mum will be able to go back to stay for respite in the near future.

Reply from Claire Sharpe, Partner at Sutton Manor Residential Home

Thank you so much for your lovely review of Sutton Manor and the care your Mum received. I shall ensure its shared with all the staff whom will appreciate the positive feedback. We are so pleased that we have left your family with a positive view of care homes and look forward to welcoming your Mum back whenever she needs our services again. Kind Regards

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Review from J H (Respite Resident) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a slow start, have warmed to the experience and appreciate the positive help from the carers and the activities coordinator.

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Review from H H (Granddaughter of Resident) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Polite staff, great activities and opportunities for all.

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Review from E H (Daughter of Resident) published on 2 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoy all the care and social side of life here. Mum has made an effort to mix and join in all the activities and has made her feel happy and give her some focus and joy. You have given my mum, good positive outlook and more choices. Her meals have been enjoyed and she's been encouraged to eat more!
Thank you and all our love x

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Review from P Y (Daughter of Resident) published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed joining the activity, lovely food, company and staff were amazing. Really enjoyed the activity man help with other residents and help washing up.

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Review from S R (Friend of Resident) published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the way my friend is cared for here. She is far more alert and engaged and now moves around without mobility and whilst in the home. The atmosphere is friendly and helpful. Entertainment throughout the day is great and my friend freely joins in. I wouldn't have my friend anywhere
else. Thank you to all the staff.

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Review from Steven S (Son of Resident) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We've seen such a positive change to dad's demeanour since he moved into Sutton manor. Despite not being able to see & being hard of hearing he has quickly fitted in to the social life of the home. He joins in & enjoys most of the activities arranged with a bit of help & loves a good sing song. Dad
looks well looked after & eats well.
There are a couple of things would make life even better for dad; firstly, if more carers could learn how to attach his prosthetic leg effectively (it is difficult), this would give him more confidence & secondly ensuring that dads skin is thoroughly creamed every day to combat his dry skin.
Notwithstanding these comments, we are happy & more importantly dad is happy in the home.

Reply from Claire Sharpe, Partner at Sutton Manor Residential Home

Firstly may I thank you for such a positive review. We are going to look into a training course on prosthetics to be able to improve our care. Thank you for your suggestion.

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Review from T H (Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with everything in the home. Enjoyable stay.

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Review from F T (Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving at the care home, I couldn't even walk more than a few steps- they had encouraged me to do better which I have. The staff have been very helpful and kind. The entertainment during the day cheerful and happy led by a pleasant gentleman who must have an active mind to come up with some of
the things he gets us to do.

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Review from D W (Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy staying here. The staff have been very good and helpful. One member of staff in particular kept us very good and kept us busy.

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Review from J B (Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay has been most enjoyable. Where I've met lots of nice friends, staff work very hard. Food and activities very good.

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Review from Dean T (Son of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been with you for only 4 weeks for respite care after a hospital visit. I have witnessed nothing but total care and compassion for my father at all times. I would have no hesitation in recommending your home to anyone.
You have all been superb, thank you.

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Review from Deb W (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to Sutton Manor straight from hospital for rehabilitation after having a hip replacement operation. From the moment that Mum arrived, she was welcomed really warmly into the Sutton Manor family and so was I and my brothers. We were always greeted by name, which was much appreciated
and invited to join in with the many activities, if we were around. The activities were very varied and good fun. The carers were compassionate and very hardworking. The manager and deputy manager always made time for a chat and always did their very best to respond to any requests, despite their demanding workloads. The rehabilitation co-ordinator was very efficient, supportive and encouraging. We knew she shared our goals. The meals were all home cooked and looked delicious.
I would certainly recommend Sutton Manor and applaud the leadership team for creating such a caring and stimulating place for their residents. We are very grateful to everyone who works there.

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Review from Chris W (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was very well looked after in terms of both physical well-being and activities to keep her brain stimulated. She was very happy in the home.
The management and staff always took time to talk to her and visitors.

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Review from J F (Friend of Resident) assisted by family/friend published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is her second respite care visit. I would not take her anywhere else. She loves it here—the company, the care, the stimulation, the food, and her room. I have total confidence in this care placement.

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Review from Mary H (Daughter of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sutton Manor are very approachable and helpful in all aspects. They are always welcoming and ready to listen.

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Review from M B (Niece of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutton Manor is fantastic and very pleasant staff. Would recommend it to anyone. 5 stars!

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Review from S H (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in here for 5 and half years. She is 94 years old, still going strong and recovers from all problems with the staff being amazing. I think she would not be here now but with the constant care/work from staff and management keeping her in the way she used to be.

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Review from Agnes N (Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never broken a bone in my life and only been in hospital to give birth to my children. I have found this home wonderful. It has the standard of a good hotel. Lovely clean and decorated rooms. All my friends and family are very impressed. The food is excellent with great choice. I think a nursing
home is the quality of the staff and I would say the staff are absolutely excellent. Their care and kindness are the very best possible. They are wonderful and give 100% to everyone. I am grateful to all.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Sutton Manor Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Sutton Manor Residential Home is calculated as follows: ( (451 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 472 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Manor Residential Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (1)

Karen

Karen Drury

Job Title: Manager

Joined: 2022

Karen is the registered manager of Sutton Manor, part of the Ashmere Notts Group. She has worked for Ashmere for well over a decade but has previously worked a multitude of care roles before her arrival with us. Karen believes that laughter is an important part of the home and strives to bring a joyous atmosphere to the home each day.

Frequently Asked Questions about Sutton Manor Residential Home

What types of Care is Sutton Manor Residential Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sutton Manor Residential Home have?

There are 41 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Sutton Manor Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sutton Manor Residential Home to the centre of Sutton-in-Ashfield?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Manor Residential Home to verify any information. View our terms and conditions. Sutton Manor Residential Home has an Enhanced Service - more info.