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Carers look to maintain a good social atmosphere while encouraging residents in the pursuit of an active and fulfilling lifestyle, with all dietary needs met and evening events that relatives and loved ones can join in with. The activities coordinator offers a wide programme ranging from gardening...
Care Provided by Sutton Manor Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sutton Manor Residential Home for full pricing details and T&Cs.
Contact Sutton Manor Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Ashmere Nottinghamshire Ltd
- Private Owned
Person in charge
- Karen Drury (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2008
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (6)
Sutton Manor Residential Home Reviews (151)
Sutton Manor Residential Home has a Review Score of 10 (9.963) out of 10, based on 51 reviews in the last 2 years.
Over all time Sutton Manor Residential Home has 151 reviews.
On Wednesday 28 December 2023, my other brother and I attended the Manor post-Christmas evening event.
I would just like to say many thanks to your staff for a wonderful evening with good food and excellent entertainment.
The members of staff excelled themselves with their good humour and attention to residents and visitors alike.
We all felt most welcome.
Within a couple of days in Sutton Manor her mood changed completely and she’s back to her normal self. After I visited her yesterday I can see why, the staff are brilliant and do everything they can to make the residents stay happy, enjoyable and above all a safe experience.
I can’t thank Sutton Manor and its staff enough for their excellent care.
The staff go out of their way to be helpful and visitors are always welcome. Knowing Mum has good care is important to her family.
My mum has spent a few weeks in the care of Sutton Manor Care Home. Initially I was reluctant to agree to this, but given her level of disability and limited mobility, I realised that a care setting would be the most appropriate as they have the correct equipment to support non weight bearing patients. Almost immediately I saw a change in my mum, she seemed brighter, happier and far more coherent than she had been previously. In fact, I will go as far as to say I don't believe I have seen my mum so content in decades. The care, support, company and activities are excellent, extra touches such as a salon, pub nights etc. add that extra depth of normality. I thank everyone at Sutton Manor from the bottom of my heart for the support they have given to my mum, it means so much to me to visit Mum and see her face glowing with happiness. The videos of her partaking in leisure activities shows how much she has changed during her time there. Sleeping and bathing facilities are great too!
Thank you for taking the time to submit us this lovely review which I shall pass onto the Sutton Manor staff, it is much appreciated and we are very happy that your mum has thrived under our care.
After looking round many care homes, we finally found one we loved. Straight away, we were welcomed as a family. The home was clean and tidy. There was entertainment going on. Since admission, my mother has settled and loves it. She has made some lovely friends, and she enjoys the food. We take her out some days, but she always loves to get back to Sutton Manor.
My father moved into Sutton Manor just before Xmas 2022. He went in for respite care after the death of my mother. He settled very well, despite the circumstances. The staff are amazing. He is well looked after.
Thank you for the lovely review, which I will share with all the staff. We are so pleased that your father is enjoying his time at Sutton Manor.
In my opinion, this care home is second to none. First and foremost, any care home is only as good as the management and staff that run it. I found both to be excellent. My mum is very happy here and that is important, as it gives me peace of mind that she is receiving the best care possible. I would not hesitate in giving this care home my highest recommendation.
I can't thank Sutton Manor enough; everyone at the home are true angels and worth their weight in gold. Thank you from the bottom of our hearts.
Thank you for the lovely review, which I will ensure I share with the staff at the manor. I know they will also be happy to receive such positive feedback.
The following carers made my visit to see mt aunty a pleasure, particularly after driving a long way. Three particular carers all assisted myself and Aunty greatly, as I have been registered disabled and have some difficulties. (Visited my aunty of Sunday 19th June 2022).
Lovely home, kind staff, lovely food and would stay again.
I have enjoyed my time at Sutton Manor. It is a very nice place to live. I will certainly be back. The staff are friendly, and the manager is always about. I will certainly come back for holidays. Lovely place to live.
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I have been very happy with my mum's treatment at Sutton Manor, except for the lack of showering and physiotherapy she has received. Mum has been happy with the staff and food within the home. I have found all the staff to be friendly and helpful. I understand that some of the problems are caused by lack of staff, probably caused by Covid, and I think they all work very hard.
Hi Dawn, thank you for your review. I shall certainly pass your nice comments onto the staff. We do offer bathing options at a minimum of every 3-days. I am very sorry that you didn't feel the showers were regular enough or the physio in-depth enough. We have gathered some data to share with you...
Knowing that my auntie is safe and happy means a lot. Thank you all so much.
The family are extremely happy with the care home and all the staff working there. Our mother is treated with respect and dignity. The home is kept in first-class order, and the food is both nutritious and appetising. The addition of new visiting hubs during 2021 made visiting a real pleasurable experience for residents and family alike. We cannot praise this care home and all its staff highly enough.
Thank you, Sutton Manor, for giving Mum a new lease of life coping with her illness. Though I haven't been able to be in the home, I have watched her blossom every week in the tea rooms. I would like to give one member of staff a special thank you. But all the staff are amazing.
It’s lovely to see how happy my mum is and she talks about her new friends all the time. She always looks clean and cared for. I cannot thank you enough. The garden pub is brilliant and the idea to meet up in these difficult times is too. When she appeared on Xmas morning with a great big pudding on her head, it made my day - brilliant. Thank you again.
Thank you for the lovely review. It’s so nice for the hard-working staff to get good feedback in these challenging times. With best regards, Claire, MD.
My mum was in Sutton Manor for approximately 5 weeks earlier this year following a fall. During her time there, the home managed to lose her dentures, her glasses and most of her clothing. She fell whilst in the home and was admitted to hospital, not due to an injury sustained as a result of her fall but due to her being dehydrated. The manager phoned me and asked me to pick mum's belongings up as they could not keep her room open for her whilst she was in the hospital, which I understood. However, on looking through mum's belongings they had returned I noted that her dentures and glasses were missing together with most of her clothes. My mum is a size 16/18 and clothes that were returned were size 10/12. I went to the home to speak to the manager about the missing dentures and glasses and she was totally unaware, all I got was a shrug of the shoulders. To date, I have not received an apology or an offer of compensation for the loss of her belongings.
I am really disappointed to read such a negative review and would like to look into the issues you have raised. We have no record of these issues being brought to our attention. If you could please email us with all the details we will investigate these further.
Mum has been at Sutton Manor for five years now. She is very settled at the home and enjoys many of the activities on offer. She joins in with most things and has even been out on a couple of trips which is something we find hard to persuade her to do. Staff know her very well, and are kind, caring and love to have a laugh. They do such an amazing job, and it is clear they care about the residents in their care. Mum enjoys getting her hair done and always says 'yes please' to the chocolate snacks! The environment is homely, has a family feel even though its residents are often changing and it is always clean. The outdoor area is comfortable and attractive, though we don't get Mum out there very often. Social dining helps residents chat with one another and if we are there at mealtimes we often get offered a cup of tea! There is a great variety of menus, and food always looks appetising. Mum's room is cosy. During the Coronavirus pandemic, staff went above and beyond in their efforts. Thank you.
I am really happy with the treatment my father has received since being in care. The staff are pleasant and nothing is too much trouble, they always answer my questions about Dad and are devoted to his needs, picking up early signs of distress and illness. I'd like to say a special thank you to everyone involved in keeping my families minds at ease, knowing he is being cared for properly and in good hands.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 April 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Sutton Manor Residential Home.
There are no upcoming events for Sutton Manor Residential Home.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Sutton Manor Residential Home
- 30 Jun 2022Recipient: Ashmere Nottinghamshire Ltd
- 28 Feb 2019Recipient: Sutton Manor Residential Home
Accreditations
There are no accreditations posted yet for Sutton Manor Residential Home.
Meet the Team (1)

Karen is the registered manager of Sutton Manor, part of the Ashmere Notts Group. She has worked for Ashmere for well over a decade but has previously worked a multitude of care roles before her arrival with us. Karen believes that laughter is an important part of the home and strives to bring a joyous atmosphere to the home each day.
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