Sutton Manor Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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10 127 Reviews
  • Sutton Manor Residential Home, Sutton-in-Ashfield
Sutton Manor Residential Home is a lovely welcoming home well suited to the needs of forty-five residents, with some dual occupancy rooms also available.

Carers look to maintain a good social atmosphere while encouraging residents in the pursuit of an active and fulfilling lifestyle, with all dietary needs met and evening events that relatives and loved ones can join in with. The activities coordinator offers a wide programme ranging from gardening either outdoors or in the greenhouse, knitting, sewing, craft, games and movement to music. Should residents require a little pampering, there is a hairdressers and chiropodist.

Pets are welcome in the home. Current pets include Snowy & Lilly the rabbits.

Shorter respite care requirements are also handled by skilled carers, while Sutton Manor is an excellent environment in which to feel at home throughout a retirement.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1047 – £1183
  • Self-Funded Residential Dementia Care: £1163 – £1295
  • RESPITE Self-Funded Residential Care: £1047 – £1183
  • RESPITE Self-Funded Residential Dementia Care: £1163 – £1295

These prices are only a guideline, please contact Sutton Manor Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Drury (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)

Sutton Manor Residential Home Reviews (127)

Total of 127, showing 61-80
10

Sutton Manor Residential Home has a Review Score of 10 (9.953) out of 10, based on 40 reviews in the last 2 years. Over all time Sutton Manor Residential Home has 127 reviews.

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Review from Margaret B (Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly atmosphere and staff are helpful.

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Review from Rachel (Friend of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and compassionate. Residents are treated with care and are given all the help they need, nothing is too much trouble for any staff member whether cleaning, catering, nursing or personal care. Family and family are made very welcome and there are lots of activities for the residents
to take part in if they wish. The reception lady was lovely and I really liked the garden area open to residents.

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Review from Sheryl N (Granddaughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise everyone at Sutton Manor enough! My grandad visits the home for day care and respite services. He loves spending time there, and he is spoilt rotten from the minute he gets in the door!
The staff are amazing with all the residents and will go out of their way to make sure they are happy
and have everything they need or want. They always have a smile and make a fuss of visitors.
Sutton manor is welcoming, clean, homely and happy, and nothing is too much trouble.

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Review from David R (Friend of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful.

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Review from Bev W (Relative of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's Uncle recently passed away and we had to go to the home as my husband was the executor of his Uncle's will to finalise details. We were met by the manager, initially, when we arrived. Prior to this, they kept us informed of Uncle's condition and were very caring and considerate. All of
the staff we met when we went to sort out arrangements were lovely. Their compassion was obvious. The home appeared to have a sense of calm and is very well maintained. I would have no hesitation in recommending this care provider to anyone. Well done everyone - keep up the good work. You are all a credit to your profession.

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Review from Paul W (Nephew of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff at Sutton Manor, who were caring for my Uncle, to be very dedicated to their job and residents. They all seem that nothing is too much of a problem.
Well done to all and a big thank you from me.

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Review from Kevin S (Son of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my father was admitted, at 9.45pm (having waited for funding to be put in place) on a Monday evening. Bother he, myself and my brother were shown kindness, thoughtfulness and respect right up to the last moments of his life. The care that was shown was for my father true 'Peace of Mind'
and for myself and brother. From the manageress, through all member's of staff, there was a warmth and feeling from the moment you stepped through the door, that if it can be, it will be, and it was. To say thank you can seem a small gesture, but when it comes from the heart, as it does from me, thank you for being you!!

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Review from Angela P (Relative of Resident) published on 16 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff at Sutton Manor go over and above simply basic care. They show such kindness and thoughtfulness. We cannot thank them highly enough for the care they are giving our relatives. Nothing is too much trouble. Their patience and empathy show through in all aspects of care provided.
All are treated as individuals, their safety being paramount at all times. Our huge thanks for all you do.

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Review from Richard S (Son of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the manager to every level of the team, everyone was kind, thoughtful and professional. My father was 'end of life' so only there 10 days, yet he was so well cared for. As the end grew close the personal care given was outstanding. When Dad died (1.45 am) the team leader on duty was amazing. They
helped my brother and I enormously and showed my dad the greatest of respect. A clean, happy, bright place to be in and visit. So, all in all, a care home that cares!

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Review from Valerie K (Daughter of Resident) published on 16 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Sutton Manor in early April and we could see immediately that it was such a caring environment. It seemed so much better than other homes we had visited, very clean, good food, comfortable accommodation and the manager and staff so lovely and approachable.
Mum enjoyed the many activities
and I just can’t say enough about the excellent standard of care she was given.
Unfortunately, Mum’s health deteriorated after a few months and after the last admission to hospital we were told that End of Life care would be needed. The manager had no hesitation in Mum returning to Sutton Manor for them to undertake this. For the next few weeks, Mum was given the best possible care with comfort and dignity. Likewise, when the end came the dignity and compassion given to Mum and family could not have been better.
I have no hesitation in highly recommending Sutton Manor and a huge thank you to the manager and the team.

Reply from Claire Sharpe, managing director at Sutton Manor Residential Home

Thank you for the lovely review.

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Review from Jane T (Niece of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89 year old aunt was admitted to Sutton Manor Residential Home to recover from two falls. Her health, general well-being, contentment and feeling has improved to such an extent that herself and family have decided that Sutton Manor is her forever home.


Thank you all at Sutton Manor

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Review from Mick T (Relative of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's aunt went to Sutton Manor Residential Home initially for respite care. From day one all of the staff were fantastic so much so that she is giving up her house of 60 years to move in permanently that is something I never thought I'd see.

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Review from Paula L (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad had one week of respite at the home. I was very impressed with the care and support from all members of staff. The home is well maintained and clean. Thank you to management and staff.

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Review from P G (Son of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Loved the staff. They looked after me really well. The food choice was excellent. Cleanliness was very impressive. I will be very sad to leave here.

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Review from N G (Son of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. The food was excellent. Cleaning do a good job. Entertainment was nice.

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Review from Mellise M (Granddaughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit we only see more and more improvements with my Nanna. Staff are fantastic, very attentive to all residents and us and visitors

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Review from Carole M (Daughter of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find one home very friendly. All the staff too are friendly and when I see them doing their job they are so good with the residents. The food is good and plenty of things going in the day for the residents. We can come anytime of the day which is good. My mum has really settled with much improvement.

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Review from L R (Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Overall no complaints.

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Review from Ann B (Daughter of Resident) published on 28 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our mother received over 7 years has been excellent. The staff are very caring with love fun and laughter with the residents and visitors alike.
They organise trips out, entertainment and a variety of activities in the home. Our mother was very happy with her stay at the home. The staff were
always supportive of the relatives too. Any queries would be addressed. The standard of cleanliness and decor were very good. When our mother died we were sadly not there but staff sat with her which has been a great comfort to us that she was alone.

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Review from B T (Son of Resident) published on 26 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at the care home for 7 years. She was admitted because she had a history of falls, memory problems and macular degeneration. During her residence, Mum declined mentally, physically and was almost blind when she died. Throughout her stay, all staff were friendly, engaging, supportive
and very professional. Mum’s decline over the last 10 years was difficult for the family, but the care home staff saw her as someone with an illness who may not always be herself. They ensured she had a dignified and meaningful quality of life. That included events, activities, regular one to one conversations and being with her when she died. All credit to the management team for their professional compassionate leadership and caring ethos.


The care home is well maintained and kept very clean. There are no unpleasant odours and the decoration has improved over the years. It is cheerful and offers a sense of place for many residents.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Sutton Manor Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Sutton Manor Residential Home is calculated as follows: ( (451 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 472 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Manor Residential Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (1)

Karen

Karen Drury

Job Title: Manager

Joined: 2022

Karen is the registered manager of Sutton Manor, part of the Ashmere Notts Group. She has worked for Ashmere for well over a decade but has previously worked a multitude of care roles before her arrival with us. Karen believes that laughter is an important part of the home and strives to bring a joyous atmosphere to the home each day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Manor Residential Home to verify any information. View our terms and conditions. Sutton Manor Residential Home has an Enhanced Service - more info.