Sutton Manor Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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10 127 Reviews
  • Sutton Manor Residential Home, Sutton-in-Ashfield
Sutton Manor Residential Home is a lovely welcoming home well suited to the needs of forty-five residents, with some dual occupancy rooms also available.

Carers look to maintain a good social atmosphere while encouraging residents in the pursuit of an active and fulfilling lifestyle, with all dietary needs met and evening events that relatives and loved ones can join in with. The activities coordinator offers a wide programme ranging from gardening either outdoors or in the greenhouse, knitting, sewing, craft, games and movement to music. Should residents require a little pampering, there is a hairdressers and chiropodist.

Pets are welcome in the home. Current pets include Snowy & Lilly the rabbits.

Shorter respite care requirements are also handled by skilled carers, while Sutton Manor is an excellent environment in which to feel at home throughout a retirement.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1047 – £1183
  • Self-Funded Residential Dementia Care: £1163 – £1295
  • RESPITE Self-Funded Residential Care: £1047 – £1183
  • RESPITE Self-Funded Residential Dementia Care: £1163 – £1295

These prices are only a guideline, please contact Sutton Manor Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Drury (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)

Sutton Manor Residential Home Reviews (127)

Total of 127, showing 101-120
10

Sutton Manor Residential Home has a Review Score of 10 (9.953) out of 10, based on 40 reviews in the last 2 years. Over all time Sutton Manor Residential Home has 127 reviews.

Overall Experience

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Review from John S (Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I received at Sutton Manor has been superb. The staff have given me a safe and secure environment in which to recover from my operation. Their care has been calm and professional, with a great sprinkling of cheerfulness and humour.
I can offer no criticism of my time spent here.

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Review from Gould (Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was sent to Sutton Manor from hospital. I was met with kindness, from the staff from the start. I had a lovely room and the food was first class.

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Review from Kathryn B (Daughter of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am A working single mum and the only child of a disabled father. He has a carer morning and night and I cook, clean, wash, shop etc for him 7 days a week. I am struggling with my own health issues. This last bout of illness my dad was hospitalised and honestly pushed me to breaking point. I was told
that as part of his rehabilitation he would go to Sutton Manor. We were both so frightened having heard such awful stories. However I walked into a "home" not a place for old people. Wonderful, caring staff, great bedrooms, facilities and food. To hear my dad say "I couldn't be in a better place", said it all. Thank you from the bottom of our heart- fantastic!

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Review from Denise P (Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here as couldn't manage at home and the care and help I receive here at Sutton Manor is excellent. My room is great, is personalised with my own things and family photo's, the food is good, different choices. Activities are good, I enjoy a good game of Dominoes and Cards. Manager is lovely and
is very helpful and there if needed.

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Review from Arthur S (Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like being here as I am well looked after and the carers are good, my room is decorated to how I like, I am a diabetic and the meals are suitable for my diet. I enjoyed razzle dazzle entertainers. I enjoyed playing dominoes and having a drink of beer with others this was a good social time.

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Review from Jean W (Resident) assisted by family/friend published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay at Sutton Manor I found the staff to be very welcoming, caring and supportive. Nothing is too much trouble and I am always treated with dignity. I like the fact that I can arrange to have my hair done once a week and can choose to take part in activities if I wish. There is always someone
there if I need a shower and the O.T's are helping me to maintain and improve my mobility.

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Review from Margaret L (Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutton Manor is very friendly, welcoming and always a lively atmosphere, food is very good staff have helped by putting my meals on a small plate and this has made me want to eat more. I've enjoyed the art decoration to reading books, I really enjoyed decorating them. I have enjoyed my stay as plenty
of company.

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Review from Jean B (Resident) published on 29 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that Sutton Manor gives is very good. All staff are very good and hard working. Food is good. Before I came here I didn't know what to expect but I have found that I have had excellent care and support.

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Review from Harold B (Resident) published on 29 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sutton Manor are very good. There is a clean and smell fresh in the home at all times. The home is run very well by the manager.

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Review from Lesley H (Daughter of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is given excellent care and attention at all times. The home is spotlessly clean and so is she. I can't ask for anything that would be any better. I am totally satisfied with her care and would recommend this home to anyone.

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Review from Phyllis A (Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you enter Sutton Manor it is very clean and smells lovely and fresh. Staff are very good, caring and friendly, food is good and we have a good choice. Very friendly atmosphere. Staff are always laughing and joking if you are feeling low like I was, they are very good caring and willing to listen.

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Review from F C (Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutton Manor staff are kind, helpful, understanding, food is very good, a good variety of choice. The home is central and easy for relatives to visit. Manager s very nice and all staff are good at what they do as their job is very hard.

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Review from V S (Niece of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my auntie in for respite care and have found it to be very satisfactory and she is very happy to be here. The home has an excellent standard and I have no complaints.

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Review from M B (Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a 78 year old pensioner with a view of not ever going into a care home, I was sent here at 9:30pm and I was not very nice to the carer who took me to my bedroom. I said I was not staying here and I would catch a bus home next day, the next morning I got a full breakfast and at the dinner table I
was face to face with someone who I have known most of my life, after a few days I came to fit in with the daily goings on here. I enjoyed the banter with the carers, as days went by my views of a care home have changed. I commend this home.

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Review from Joan S (Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is very good and good selection on a daily basis. I have enjoyed meeting new people and making friends, the care is very good and the night carers are very good, they come straight away nothing is too much trouble and all the staff have put me at ease as was worried about coming into a care
home.

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Review from Lena H (Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed the help and the love I have received and the feeling of being at home, the home decoration is lovely and all the home is very clean.

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Review from Eileen T (Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not a good eater but I really enjoyed Sunday roast, the beef was excellent. The staff are lovely and helpful and when I've needed help at night they have been very good, the home is very good and clean.

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Review from Audrey C (Resident) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are friendly and helpful. The care I have received is very good and can't do any more than they do, I especially found my care assistant to be very helpful and she always likes to chat, always promote dignity all staff so and are very patient and understanding.

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Review from Elaine M (Daughter of Resident) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know dad is well looked after and all his needs are met. All staff are lovely and approachable at any time, room are always clean and beds are made no matter what time of day I visit.

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Review from Julie H (Daughter of Resident) published on 30 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my fathers first time in a care home as he has been transferred from hospital. All of the staff from management to the carers looked after my father so well that he has said that he would gladly return. The home is spotlessly clean with excellent facilities in the bedrooms. My father was also
struggling emotionally as he had to be separated from my mother who has dementia. Every staff member supported my father with this. The Rics team were excellent in nursing him back to his full health. Thank you.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Sutton Manor Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Sutton Manor Residential Home is calculated as follows: ( (451 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 472 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Manor Residential Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (1)

Karen

Karen Drury

Job Title: Manager

Joined: 2022

Karen is the registered manager of Sutton Manor, part of the Ashmere Notts Group. She has worked for Ashmere for well over a decade but has previously worked a multitude of care roles before her arrival with us. Karen believes that laughter is an important part of the home and strives to bring a joyous atmosphere to the home each day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Manor Residential Home to verify any information. View our terms and conditions. Sutton Manor Residential Home has an Enhanced Service - more info.