Sutton Manor Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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10 127 Reviews
  • Sutton Manor Residential Home, Sutton-in-Ashfield
Sutton Manor Residential Home is a lovely welcoming home well suited to the needs of forty-five residents, with some dual occupancy rooms also available.

Carers look to maintain a good social atmosphere while encouraging residents in the pursuit of an active and fulfilling lifestyle, with all dietary needs met and evening events that relatives and loved ones can join in with. The activities coordinator offers a wide programme ranging from gardening either outdoors or in the greenhouse, knitting, sewing, craft, games and movement to music. Should residents require a little pampering, there is a hairdressers and chiropodist.

Pets are welcome in the home. Current pets include Snowy & Lilly the rabbits.

Shorter respite care requirements are also handled by skilled carers, while Sutton Manor is an excellent environment in which to feel at home throughout a retirement.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1047 – £1183
  • Self-Funded Residential Dementia Care: £1163 – £1295
  • RESPITE Self-Funded Residential Care: £1047 – £1183
  • RESPITE Self-Funded Residential Dementia Care: £1163 – £1295

These prices are only a guideline, please contact Sutton Manor Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Drury (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)

Sutton Manor Residential Home Reviews (127)

Total of 127, showing 41-60
10

Sutton Manor Residential Home has a Review Score of 10 (9.953) out of 10, based on 40 reviews in the last 2 years. Over all time Sutton Manor Residential Home has 127 reviews.

Overall Experience

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Date Published

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Review from D O (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking round many care homes, we finally found one we loved. Straight away, we were welcomed as a family. The home was clean and tidy. There was entertainment going on. Since admission, my mother has settled and loves it. She has made some lovely friends, and she enjoys the food. We take her
out some days, but she always loves to get back to Sutton Manor.

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Review from P M (Son of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Sutton Manor just before Xmas 2022. He went in for respite care after the death of my mother. He settled very well, despite the circumstances. The staff are amazing. He is well looked after.

Reply from Claire Sharpe, Managing Director at Sutton Manor Residential Home

Thank you for the lovely review, which I will share with all the staff. We are so pleased that your father is enjoying his time at Sutton Manor.

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Review from Tony T (Son of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, this care home is second to none. First and foremost, any care home is only as good as the management and staff that run it. I found both to be excellent. My mum is very happy here and that is important, as it gives me peace of mind that she is receiving the best care possible. I would
not hesitate in giving this care home my highest recommendation.

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Review from D M (Sister of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Sutton Manor since March 2020; she has dementia and other mental health issues. Everyone at the care home is fantastic, and they haven't had the easiest of times with her, but they have gone above and beyond looking after her. They have always kept me informed about her progress;
she loves her music, she loves dancing, the home takes photos of her, and she looks so happy.
I can't thank Sutton Manor enough; everyone at the home are true angels and worth their weight in gold. Thank you from the bottom of our hearts.

Reply from Claire Sharpe, MD at Sutton Manor Residential Home

Thank you for the lovely review, which I will ensure I share with the staff at the manor. I know they will also be happy to receive such positive feedback.

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Review from Nigel S (Nephew of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The following carers made my visit to see mt aunty a pleasure, particularly after driving a long way. Three particular carers all assisted myself and Aunty greatly, as I have been registered disabled and have some difficulties. (Visited my aunty of Sunday 19th June 2022).

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Review from Maureen G (Respite Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home, kind staff, lovely food and would stay again.

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Review from Doreen S (Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my time at Sutton Manor. It is a very nice place to live. I will certainly be back. The staff are friendly, and the manager is always about. I will certainly come back for holidays. Lovely place to live.

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Review from Barbara A (Sister of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the excellent care my sister received in her recent care in her two months stay in this home. She loved it the staff were excellent and did everything in their power to make her feel welcome in every way. Food was good, hygiene very good, cleanliness excellent, the family gives it top marks,
a home from home.
.

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Review from Dawn S (Daughter of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with my mum's treatment at Sutton Manor, except for the lack of showering and physiotherapy she has received. Mum has been happy with the staff and food within the home. I have found all the staff to be friendly and helpful. I understand that some of the problems are caused by
lack of staff, probably caused by Covid, and I think they all work very hard.

Reply from Claire Sharpe, Partner at Sutton Manor Residential Home

Hi Dawn, thank you for your review. I shall certainly pass your nice comments onto the staff. We do offer bathing options at a minimum of every 3-days. I am very sorry that you didn't feel the showers were regular enough or the physio in-depth enough. We have gathered some data to share with you on this matter if you'd like to get in touch to arrange a suitable time. I do hope your Mum is enjoying her time back at home after her rehabilitation stay with us.

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Review from S B (Nephew of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing that my auntie is safe and happy means a lot. Thank you all so much.

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Review from Robert C (Son of Resident) published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are extremely happy with the care home and all the staff working there. Our mother is treated with respect and dignity. The home is kept in first-class order, and the food is both nutritious and appetising. The addition of new visiting hubs during 2021 made visiting a real pleasurable experience
for residents and family alike. We cannot praise this care home and all its staff highly enough.

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Review from Diane H (Daughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you, Sutton Manor, for giving Mum a new lease of life coping with her illness. Though I haven't been able to be in the home, I have watched her blossom every week in the tea rooms. I would like to give one member of staff a special thank you. But all the staff are amazing.

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Review from Toni H (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s lovely to see how happy my mum is and she talks about her new friends all the time. She always looks clean and cared for. I cannot thank you enough. The garden pub is brilliant and the idea to meet up in these difficult times is too. When she appeared on Xmas morning with a great big pudding on
her head, it made my day - brilliant. Thank you again.

Reply from Claire Sharpe, MD at Sutton Manor Residential Home

Thank you for the lovely review. It’s so nice for the hard-working staff to get good feedback in these challenging times. With best regards, Claire, MD.

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Review from Fiona F (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum was in Sutton Manor for approximately 5 weeks earlier this year following a fall. During her time there, the home managed to lose her dentures, her glasses and most of her clothing. She fell whilst in the home and was admitted to hospital, not due to an injury sustained as a result of her fall
but due to her being dehydrated. The manager phoned me and asked me to pick mum's belongings up as they could not keep her room open for her whilst she was in the hospital, which I understood. However, on looking through mum's belongings they had returned I noted that her dentures and glasses were missing together with most of her clothes. My mum is a size 16/18 and clothes that were returned were size 10/12. I went to the home to speak to the manager about the missing dentures and glasses and she was totally unaware, all I got was a shrug of the shoulders. To date, I have not received an apology or an offer of compensation for the loss of her belongings.

Reply from Claire Sharpe, Partner at Sutton Manor Residential Home

Hi Fiona
I am really disappointed to read such a negative review and would like to look into the issues you have raised. We have no record of these issues being brought to our attention. If you could please email us with all the details we will investigate these further.

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Review from Angela C (Daughter of Resident) published on 25 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Sutton Manor for five years now. She is very settled at the home and enjoys many of the activities on offer. She joins in with most things and has even been out on a couple of trips which is something we find hard to persuade her to do. Staff know her very well, and are kind, caring
and love to have a laugh. They do such an amazing job, and it is clear they care about the residents in their care. Mum enjoys getting her hair done and always says 'yes please' to the chocolate snacks! The environment is homely, has a family feel even though its residents are often changing and it is always clean. The outdoor area is comfortable and attractive, though we don't get Mum out there very often. Social dining helps residents chat with one another and if we are there at mealtimes we often get offered a cup of tea! There is a great variety of menus, and food always looks appetising. Mum's room is cosy. During the Coronavirus pandemic, staff went above and beyond in their efforts. Thank you.

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Review from S W (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the treatment my father has received since being in care. The staff are pleasant and nothing is too much trouble, they always answer my questions about Dad and are devoted to his needs, picking up early signs of distress and illness. I'd like to say a special thank you to everyone
involved in keeping my families minds at ease, knowing he is being cared for properly and in good hands.

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Review from A H (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were fantastic with my mum I can't fault anything. My mum was so happy with her time in the home and I would recommend this home to everyone.

Reply from Claire Sharpe, Partner at Sutton Manor Residential Home

Thank you for the lovely review and for allowing us to care for your Mum.

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Review from Celia M (Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a long, 3 month, residential period in this care home, non-weight bearing on left leg due to a bad fall. The care, understanding and needs have been excellently met and I have no complaints, just gratitude. I am now on my feet with mobility aids and wheelchair, which I needed before the accident
- due to long term mobility problems.

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Review from Chris R (Son-in-law of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to this care home quite ill, but within a short period of time picked up really well. I can really praise the staff for their caring and professional manner. They are excellent in every way. Thank you.

Reply from Claire Sharpe, Partner at Sutton Manor Residential Home

Thank you for the lovely review, much appreciated.

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Review from Susan W (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been so well looked after and cared for. Her room is lovely and has everything she needs, from a walk-in shower to a walk-in wardrobe.
The staff have been so friendly and attentive and responded quickly when she wasn't well and had to go into hospital.
There has been nothing I've had to worry
about while she has been here.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Sutton Manor Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Sutton Manor Residential Home is calculated as follows: ( (451 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 472 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Manor Residential Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (1)

Karen

Karen Drury

Job Title: Manager

Joined: 2022

Karen is the registered manager of Sutton Manor, part of the Ashmere Notts Group. She has worked for Ashmere for well over a decade but has previously worked a multitude of care roles before her arrival with us. Karen believes that laughter is an important part of the home and strives to bring a joyous atmosphere to the home each day.

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