Sutton Manor Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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10 132 Reviews
  • Sutton Manor Residential Home, Sutton-in-Ashfield
Sutton Manor Residential Home is a lovely welcoming home well suited to the needs of forty-five residents, with some dual occupancy rooms also available.

Carers look to maintain a good social atmosphere while encouraging residents in the pursuit of an active and fulfilling lifestyle, with all dietary needs met and evening events that relatives and loved ones can join in with. The activities coordinator offers a wide programme ranging from gardening either outdoors or in the greenhouse, knitting, sewing, craft, games and movement to music. Should residents require a little pampering, there is a hairdressers and chiropodist.

Pets are welcome in the home. Current pets include Snowy & Lilly the rabbits.

Shorter respite care requirements are also handled by skilled carers, while Sutton Manor is an excellent environment in which to feel at home throughout a retirement.
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Care Provided by Sutton Manor Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1047 – £1183
  • Self-Funded Residential Dementia Care: £1163 – £1295
  • RESPITE Self-Funded Residential Care: £1047 – £1183
  • RESPITE Self-Funded Residential Dementia Care: £1163 – £1295

These prices are only a guideline, please contact Sutton Manor Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Drury (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)

Sutton Manor Residential Home Reviews (132)

10

Sutton Manor Residential Home has a Review Score of 10 (9.957) out of 10, based on 45 reviews in the last 2 years.
Over all time Sutton Manor Residential Home has 132 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sutton Manor Residential Home
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Total of 132, showing 41-60
Review from Andrew S (Brother of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to say a big thank you to all the staff at Sutton Manor for the care and support they give our brother. The home is always clean, tidy and welcoming. Our brother enjoys interacting with the staff and residents. Recently, they did a Christmas dinner evening, which my elder brother and I attended
- what a great night with lovely food and entertainment, plus the staff were great at looking after us all. Thank you for all you are doing.
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Review from Kenneth S (Brother of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our brother is a resident of Sutton Manor Care Home.
On Wednesday 28 December 2023, my other brother and I attended the Manor post-Christmas evening event.
I would just like to say many thanks to your staff for a wonderful evening with good food and excellent entertainment.
The members of staff excelled
themselves with their good humour and attention to residents and visitors alike.
We all felt most welcome.
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Review from James G (Son of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother was transferred to Sutton Manor from hospital earlier this month where she was admitted after a fall at home and spending 9 hours overnight on the floor. At the age of 96 she was beginning to get very despondent. To add to her low mood just before she discharged from hospital her house was severely
damaged by a water leak, making her home unlivable. At this point she seemed to be giving up.
Within a couple of days in Sutton Manor her mood changed completely and she’s back to her normal self. After I visited her yesterday I can see why, the staff are brilliant and do everything they can to make the residents stay happy, enjoyable and above all a safe experience.
I can’t thank Sutton Manor and its staff enough for their excellent care.
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Review from A H (Relative of Resident) published on 27 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are kind to Mum, are gentle with her, hold her hand, take their time. This gives her comfort. She likes the food and her room is comfortable and always clean.
The staff go out of their way to be helpful and visitors are always welcome. Knowing Mum has good care is important to her family.
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Review from Lee C (Son of Resident) published on 1 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has spent a few weeks in the care of Sutton Manor Care Home. Initially I was reluctant to agree to this, but given her level of disability and limited mobility, I realised that a care setting would be the most appropriate as they have the correct equipment to support non weight bearing patients.
Almost immediately I saw a change in my mum, she seemed brighter, happier and far more coherent than she had been previously. In fact, I will go as far as to say I don't believe I have seen my mum so content in decades. The care, support, company and activities are excellent, extra touches such as a salon, pub nights etc. add that extra depth of normality. I thank everyone at Sutton Manor from the bottom of my heart for the support they have given to my mum, it means so much to me to visit Mum and see her face glowing with happiness. The videos of her partaking in leisure activities shows how much she has changed during her time there. Sleeping and bathing facilities are great too!
Reply from Claire Sharpe, Partner at Sutton Manor Residential Home

Thank you for taking the time to submit us this lovely review which I shall pass onto the Sutton Manor staff, it is much appreciated and we are very happy that your mum has thrived under our care.

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Review from D O (Daughter of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After looking round many care homes, we finally found one we loved. Straight away, we were welcomed as a family. The home was clean and tidy. There was entertainment going on. Since admission, my mother has settled and loves it. She has made some lovely friends, and she enjoys the food. We take her
out some days, but she always loves to get back to Sutton Manor.
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Review from P M (Son of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into Sutton Manor just before Xmas 2022. He went in for respite care after the death of my mother. He settled very well, despite the circumstances. The staff are amazing. He is well looked after.
Reply from Claire Sharpe, Managing Director at Sutton Manor Residential Home

Thank you for the lovely review, which I will share with all the staff. We are so pleased that your father is enjoying his time at Sutton Manor.

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Review from Tony T (Son of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my opinion, this care home is second to none. First and foremost, any care home is only as good as the management and staff that run it. I found both to be excellent. My mum is very happy here and that is important, as it gives me peace of mind that she is receiving the best care possible. I would
not hesitate in giving this care home my highest recommendation.
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Review from D M (Sister of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at Sutton Manor since March 2020; she has dementia and other mental health issues. Everyone at the care home is fantastic, and they haven't had the easiest of times with her, but they have gone above and beyond looking after her. They have always kept me informed about her progress;
she loves her music, she loves dancing, the home takes photos of her, and she looks so happy.
I can't thank Sutton Manor enough; everyone at the home are true angels and worth their weight in gold. Thank you from the bottom of our hearts.
Reply from Claire Sharpe, MD at Sutton Manor Residential Home

Thank you for the lovely review, which I will ensure I share with the staff at the manor. I know they will also be happy to receive such positive feedback.

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Review from Nigel S (Nephew of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The following carers made my visit to see mt aunty a pleasure, particularly after driving a long way. Three particular carers all assisted myself and Aunty greatly, as I have been registered disabled and have some difficulties. (Visited my aunty of Sunday 19th June 2022).
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Review from Maureen G (Respite Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely home, kind staff, lovely food and would stay again.
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Review from Doreen S (Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my time at Sutton Manor. It is a very nice place to live. I will certainly be back. The staff are friendly, and the manager is always about. I will certainly come back for holidays. Lovely place to live.
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Review from Barbara A (Sister of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the excellent care my sister received in her recent care in her two months stay in this home. She loved it the staff were excellent and did everything in their power to make her feel welcome in every way. Food was good, hygiene very good, cleanliness excellent, the family gives it top marks,
a home from home.
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Review from Dawn S (Daughter of Resident) published on 12 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very happy with my mum's treatment at Sutton Manor, except for the lack of showering and physiotherapy she has received. Mum has been happy with the staff and food within the home. I have found all the staff to be friendly and helpful. I understand that some of the problems are caused by
lack of staff, probably caused by Covid, and I think they all work very hard.
Reply from Claire Sharpe, Partner at Sutton Manor Residential Home

Hi Dawn, thank you for your review. I shall certainly pass your nice comments onto the staff. We do offer bathing options at a minimum of every 3-days. I am very sorry that you didn't feel the showers were regular enough or the physio in-depth enough. We have gathered some data to share with you on this matter if you'd like to get in touch to arrange a suitable time. I do hope your Mum is enjoying her time back at home after her rehabilitation stay with us.

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Review from S B (Nephew of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Knowing that my auntie is safe and happy means a lot. Thank you all so much.
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Review from Robert C (Son of Resident) published on 4 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family are extremely happy with the care home and all the staff working there. Our mother is treated with respect and dignity. The home is kept in first-class order, and the food is both nutritious and appetising. The addition of new visiting hubs during 2021 made visiting a real pleasurable experience
for residents and family alike. We cannot praise this care home and all its staff highly enough.
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Review from Diane H (Daughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you, Sutton Manor, for giving Mum a new lease of life coping with her illness. Though I haven't been able to be in the home, I have watched her blossom every week in the tea rooms. I would like to give one member of staff a special thank you. But all the staff are amazing.
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Review from Toni H (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s lovely to see how happy my mum is and she talks about her new friends all the time. She always looks clean and cared for. I cannot thank you enough. The garden pub is brilliant and the idea to meet up in these difficult times is too. When she appeared on Xmas morning with a great big pudding on
her head, it made my day - brilliant. Thank you again.
Reply from Claire Sharpe, MD at Sutton Manor Residential Home

Thank you for the lovely review. It’s so nice for the hard-working staff to get good feedback in these challenging times. With best regards, Claire, MD.

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Review from Fiona F (Daughter of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum was in Sutton Manor for approximately 5 weeks earlier this year following a fall. During her time there, the home managed to lose her dentures, her glasses and most of her clothing. She fell whilst in the home and was admitted to hospital, not due to an injury sustained as a result of her fall
but due to her being dehydrated. The manager phoned me and asked me to pick mum's belongings up as they could not keep her room open for her whilst she was in the hospital, which I understood. However, on looking through mum's belongings they had returned I noted that her dentures and glasses were missing together with most of her clothes. My mum is a size 16/18 and clothes that were returned were size 10/12. I went to the home to speak to the manager about the missing dentures and glasses and she was totally unaware, all I got was a shrug of the shoulders. To date, I have not received an apology or an offer of compensation for the loss of her belongings.
Reply from Claire Sharpe, Partner at Sutton Manor Residential Home

Hi Fiona
I am really disappointed to read such a negative review and would like to look into the issues you have raised. We have no record of these issues being brought to our attention. If you could please email us with all the details we will investigate these further.

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Review from Angela C (Daughter of Resident) published on 25 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Sutton Manor for five years now. She is very settled at the home and enjoys many of the activities on offer. She joins in with most things and has even been out on a couple of trips which is something we find hard to persuade her to do. Staff know her very well, and are kind, caring
and love to have a laugh. They do such an amazing job, and it is clear they care about the residents in their care. Mum enjoys getting her hair done and always says 'yes please' to the chocolate snacks! The environment is homely, has a family feel even though its residents are often changing and it is always clean. The outdoor area is comfortable and attractive, though we don't get Mum out there very often. Social dining helps residents chat with one another and if we are there at mealtimes we often get offered a cup of tea! There is a great variety of menus, and food always looks appetising. Mum's room is cosy. During the Coronavirus pandemic, staff went above and beyond in their efforts. Thank you.
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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Sutton Manor Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.957 for Sutton Manor Residential Home is calculated as follows: ( (509 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 531 Ratings = 4.957
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Manor Residential Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Karen

Karen Drury

Job Title: Manager Joined: 2022

Karen is the registered manager of Sutton Manor, part of the Ashmere Notts Group. She has worked for Ashmere for well over a decade but has previously worked a multitude of care roles before her arrival with us. Karen believes that laughter is an important part of the home and strives to bring a joyous atmosphere to the home each day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Manor Residential Home to verify any information. View our terms and conditions. Sutton Manor Residential Home has an Enhanced Service - more info.