Sutton Manor Residential Home

This is her second respite care visit. I would not take her anywhere else. She loves it here—the company, the care, the stimulation, the food, and her room. I have total confidence in this care placement.

The staff at Sutton Manor are very approachable and helpful in all aspects. They are always welcoming and ready to listen.

Sutton Manor is fantastic and very pleasant staff. Would recommend it to anyone. 5 stars!

My mother has been in here for 5 and half years. She is 94 years old, still going strong and recovers from all problems with the staff being amazing. I think she would not be here now but with the constant care/work from staff and management keeping her in the way she used to be.

I have never broken a bone in my life and only been in hospital to give birth to my children. I have found this home wonderful. It has the standard of a good hotel. Lovely clean and decorated rooms. All my friends and family are very impressed. The food is excellent with great choice. I think a nursing home is the quality of the staff and I would say the staff are absolutely excellent. Their care and kindness are the very best possible. They are wonderful and give 100% to everyone. I am grateful to all.

Thank you so much for what you do for my mum. She has had some difficult times. You have helped Mum and me all the way through. Mum loves it in Ashmere. She loves her carers and all the friends she has made. Thank you Sutton Manor for everything you do.

The care and support my dad has received since he became a resident has been nothing short of perfect. He is so loved and cared for, to such an extent I had no hesitation in choosing Sutton Manor for my mum's respite care. I have equally been looked after by all staff and the management whilst navigating the solutions for my mum's care. All the staff are Angels and are so incredibly empathetic. It's become a second home for me!

Thank you to everyone there.

Excellent home, everyone was very friendly and couldn't do enough for our uncle. He enjoyed every minute there. We couldn't praise the staff enough, everywhere was lovely and clean.

My Grandma was taken to Sutton Manor as part of a rehabilitation transfer so to say this was temporary, the staff have been absolutely amazing and we have all been treated like family. The manager has gone above and beyond to make us feel welcome and get the best doctor care, treating my daughter like a family member. The manager was always there to just talk to and that we were OK. Both the seniors, have been outstanding too. Always keeping me updated on doctors' visits and doing their very best to get information when I couldn't. Nothing was too much to ask, always had time to speak to me when I could not visit. This is the same for another lady too. She comforted me when I was upset. The other care staff have done a fantastic job too. One particular lady always kept her company at night. Another one treated her like her own grandma and always made her laugh. There is a gentleman carer, he always made sure I had a cup of coffee and my daughter a juice. There are lots more staff who have done an amazing job too.

My mum chose to go to Sutton Manor Residential Home in July 2019 after my father was taken very poorly, she needed some respite care. Mum knew that she would have a comfortable bed in her own room, complete with ensuite. All her meals would be prepared and cooked and she had company. She could rest and recuperate without pressure and and stress. She settled in quickly, making friends, joining in with the activities, felt happy and safe, she had the company she needed during a difficult time. The manager and all the staff were excellent, supportive, attentive and cared for Mum so we, as a family, had no worries about her. We were free to see her and were welcomed as part of the 'family'. Mum decided to remain at the home and has been happy there, which is so important. Although mum has dementia the care still is a priority for the team at the manor.

Food is plentiful, and flexibly timed around noon and five pm. Breakfast is provided as soon as a resident arrives. Drink rounds are surprisingly frequent and offer extras such as a milky drink, hot chocolate and biscuits on demand. Hygiene is emphasised and washing is returned on the next day.

My father, who suffers from dementia, has been a resident at this home since December 2023.He is now a lot happier than when he went in, eating better, drinking better, happier within himself and smiling virtually all the time. It is a pleasure to visit him, as I can see the positive difference in him. The staff care for him and always comment on how nice he is. The manager is fantastic and she really cares for him, recently on a day trip, she decided that he would be cared for by her, how wonderful. In the last few weeks he has been on two trips out, one to Skegness at least two hours drive away and the other a trip down the River at Newark, so they chartered a boat. They bring in outside professionals to entertain the residents and invite the Salvation Army to attend as well, which again makes him happy as he was a regular attendee of the local Army Corps. They always report any falls to the Social Services, CQC and the family. A fantastic home, I couldn't ask for more.

The care that I have received has been without measure, they have in combination very quickly got me onto my feet and walking. I cannot thank everyone enough. Thank you all anyway.

My mum has stayed at Sutton Manor for rehabilitation following a fall where initially was at the hospital. The home is exceptional in the constant care they provide. The staff are extremely hardworking and are always cheerful and friendly. Residents were constantly stimulated with a great variety of activities. The staff would always go above and beyond. The cleanliness of the home was outstanding and the food quality, choices, amounts along with continuous drinks throughout the day was excellent. The home felt very welcoming and comfortable. This home is amazing and is absolutely right to say second to none.

I have been at Sutton Manor for two weeks of respite care and I can't fault anything. The staff are lovely and I've enjoyed all of my meals and the friendliness of everyone has been unbelievable. What more can I say except thank you all so much!

The staff and carers at the care home were absolutely fantastic with my Mother. I can't say a bad word about the care home.

They sincerely love the residents and it shows.

Thank you for everything you do.

My mum was transferred to Sutton Manor from hospital after her third stroke. We did not know what to expect, but the staff were welcoming and made my mum feel at ease. The staff go above and beyond and I cannot thank them enough for the care they gave my mum whilst she was there. At first, my mum did not join in with the activities but with encouragement, she started to join in and really enjoyed it. When I visited she would tell me about what she had been up to and what entertainment they had come to the home. The meals were excellent and she was never disappointed. My mum has now moved to Assisted Living and it was a teary goodbye as she did not want to leave, so to get to this from saying I had dumped her is a credit to all the staff and how they take care of everyone. I have no hesitation in highly recommending Sutton Manor and all who work there.