Sutton Manor Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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10 127 Reviews
  • Sutton Manor Residential Home, Sutton-in-Ashfield
Sutton Manor Residential Home is a lovely welcoming home well suited to the needs of forty-five residents, with some dual occupancy rooms also available.

Carers look to maintain a good social atmosphere while encouraging residents in the pursuit of an active and fulfilling lifestyle, with all dietary needs met and evening events that relatives and loved ones can join in with. The activities coordinator offers a wide programme ranging from gardening either outdoors or in the greenhouse, knitting, sewing, craft, games and movement to music. Should residents require a little pampering, there is a hairdressers and chiropodist.

Pets are welcome in the home. Current pets include Snowy & Lilly the rabbits.

Shorter respite care requirements are also handled by skilled carers, while Sutton Manor is an excellent environment in which to feel at home throughout a retirement.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1047 – £1183
  • Self-Funded Residential Dementia Care: £1163 – £1295
  • RESPITE Self-Funded Residential Care: £1047 – £1183
  • RESPITE Self-Funded Residential Dementia Care: £1163 – £1295

These prices are only a guideline, please contact Sutton Manor Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Drury (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)

Sutton Manor Residential Home Reviews (127)

Total of 127, showing 81-100
10

Sutton Manor Residential Home has a Review Score of 10 (9.953) out of 10, based on 40 reviews in the last 2 years. Over all time Sutton Manor Residential Home has 127 reviews.

Overall Experience

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Review from Alec B (Respite Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how much I appreciate the highest standard of professionalism of all the members of staff I have encountered here during my short stay. I was made most welcome and made comfortable, the staff encounter daily adversity and complex needs of the residents and display cheerfulness, affection
to all and each other. I was very impressed with the overall cleanliness and facilities, in fact, I thought I had come to a five-star establishment. The staff work hard to achieve this and cannot sing their praises enough, I would recommend this facility to anyone who has worries about moving into long or short term care here, very, very well done!

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Review from Stephanie L (Daughter of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Sutton Manor Residential Home for nearly 3 years. The team are friendly and caring and mum tells us that she always feels safe and well looked after. I would recommend Sutton Manor Residential Home to anyone who is looking for a comfortable, friendly and safe environment for a loved
one. The care home is also always clean and well maintained.

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Review from Ian V (Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have decided to stay at Sutton Manor permanently I am very happy here. The staff are excellent and very friendly.

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Review from Margaret R (Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay, I have been looked after and the carers have treated me with the utmost respect and I have enjoyed my stay here. The activities, such as bingo, quizzes and singers etc... Have been a lot of fun and really enjoyable.


I shall miss the friends I have made but look forward to being in

my own home again.

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Review from Francis S (Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very pleasant and cheerful and helpful. My room is very good. You get your hair dressed, feet done by a chiropodist, finger nails done and enjoy playing and joining in group quizzes etc.

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Review from J W (Daughter of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is really being cared for well and enjoys living there.

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Review from Margery C (Resident) assisted by family/friend published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second time at Sutton Manor in the last year. As before, the staff are very kind, caring and considerate. The food is tasty, plentiful and the menu is varied. Activities are varied. I particularly like having my hair and nails done as I have these done when at home. I feel comfortable here
as I am treated with dignity and respect.

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Review from Barry R (Husband of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutton Manor care home is a caring and pleasant place for my wife to stay. She is happy there, looking forward to her coming home, but she said if she had to stay in a home she would like it to be there.

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Review from Brian C (Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having only stayed in the home for a few days I can only say I would highly recommend the home to any of my family or friends.
I cannot fault the care and compassion of all the staff in all matters, no matter what time of day or night.
The care has been of the highest quality and if in the future
I have to spend time in a home I only hope I could come back to this one.

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Review from Elizabeth B (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a huge decision for mum to go into Sutton Manor, but her misgivings were unfounded. The staff were very pleasant and she enjoyed the company of the other residents. The food was plentiful and good quality her room is clean and well kept.

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Review from Terri P (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The treatment that was given to my father was caring, generous, professional and very helpful to dad and me as a family when the end was near. The staff had got to know dad and had a rapport with him. He liked all the staff and had a laugh at times with members of the team. He was sometimes a stubborn
old goat but they knew how to get the best out of him. I want so say that the manager was more than just a manager but a very caring member of this home.
I thank them for the care they gave to dad at the time he was here.

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Review from Betty G (Wife of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has spent a few weeks here and the care to us both has been wonderful. The young carers are learning and doing a great job. Patience and smiles to difficult residents.

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Review from Barbara H (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my dad was respectful and nothing was too much trouble. He had a good relationship with all the staff and I had no concerns about this being his new home now. They not only cared for him but were always a support for me as well.

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Review from Mary H (Resident) assisted by family/friend published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been very enjoyable being at Sutton Manor. The care staff have been very helpful and caring. The food is very good and the choice of food. Feels very homely and warming atmosphere.

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Review from Christine D (Daughter of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was placed in the care home in June 2016 after a very nasty fall at her home. She spent about 10 days in hospital, then she was placed in the care home. After 3 weeks in there, she came back home for a visit and to see how she would cope at home. She made it clear she wanted to stay in the care
home because she felt safe there and they were looking after her. She fell in the care home and broke her hip and the staff got her to hospital straight away. They looked after her till she passed away in January. She always said she was looked after and she was happy there and so were we.

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Review from Marjey C (Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay in care here. I have been cared for by a team of very good girls, nothing is too much trouble.
The food was excellent and the home was very clean.

Reply from claire sharpe, fm at Sutton Manor Residential Home

Thanks you for the lovely review, we are really pleased that you enjoyed your stay with us.

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Review from B M (Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic, residents are easy to get along with, food is brilliant, the home is fantastically clean. I would recommend to anyone as I found being here very pleasant, if I need a care home to stay, I would come back here but gladly pay.

Reply from Claire Sharpe, FM at Sutton Manor Residential Home

Thank you for the lovely review! I will pass on your comment to the Sutton Manor team.

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Review from Thomas O (Resident) published on 16 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent approximately 2 weeks at Sutton Manor following a major operation at the hospital and cannot fault the care I was given by each individual member of staff.
I am now recuperating at home but will remember with affection the excellent care I received.
I owe my recovery in no small part
to my treatment at Sutton Manor.
Thank you all most kindly.

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Review from Susan O (Daughter of Resident) published on 14 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently stayed at Sutton Manor for rehabilitation after major surgery. The care and consideration that he was given by all the staff was truly wonderful. He thoroughly enjoyed his stay there, he especially enjoyed the activities. My father, brothers, sister and I, can not recommend this wonderful
home enough.


A very big thank you to you all for providing him with care, kindness, and help in his daily needs.

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Review from Kevin H (Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent 5 weeks at Sutton Manor Residential Home I feel qualified to express my conclusions sound in the knowledge that I am unlikely to have missed anything that could be regarded as untoward. If the time comes to consider permanent residence I will not hesitate to choose Sutton Manor, I have
been treated exceptionally well and made to feel totally at home. Food is extremely good and varied and beautifully served. I find the staff and management extremely accommodating and thoughtful with the medical cover being beyond reproach. I am totally satisfied with every aspect of my stay.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Sutton Manor Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Sutton Manor Residential Home is calculated as follows: ( (451 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 472 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Manor Residential Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (1)

Karen

Karen Drury

Job Title: Manager

Joined: 2022

Karen is the registered manager of Sutton Manor, part of the Ashmere Notts Group. She has worked for Ashmere for well over a decade but has previously worked a multitude of care roles before her arrival with us. Karen believes that laughter is an important part of the home and strives to bring a joyous atmosphere to the home each day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Manor Residential Home to verify any information. View our terms and conditions. Sutton Manor Residential Home has an Enhanced Service - more info.