Sutton Manor Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
Review Us
10 139 Reviews
  • Sutton Manor Residential Home, Sutton-in-Ashfield
Sutton Manor Residential Home is a lovely welcoming home well suited to the needs of forty-five residents, with some dual occupancy rooms also available.

Carers look to maintain a good social atmosphere while encouraging residents in the pursuit of an active and fulfilling lifestyle, with all dietary needs met and evening events that relatives and loved ones can join in with. The activities coordinator offers a wide programme ranging from gardening either outdoors or in the greenhouse, knitting, sewing, craft, games and movement to music. Should residents require a little pampering, there is a hairdressers and chiropodist.

Pets are welcome in the home. Current pets include Snowy & Lilly the rabbits.

Shorter respite care requirements are also handled by skilled carers, while Sutton Manor is an excellent environment in which to feel at home throughout a retirement.
Show Sutton Manor Residential Home on the Map

Care Provided by Sutton Manor Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1047 – £1183
  • Self-Funded Residential Dementia Care: £1163 – £1295
  • RESPITE Self-Funded Residential Care: £1047 – £1183
  • RESPITE Self-Funded Residential Dementia Care: £1163 – £1295

These prices are only a guideline, please contact Sutton Manor Residential Home to find out the exact price for your requirements.

Contact Sutton Manor Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sutton Manor Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karen Drury (Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)

Sutton Manor Residential Home Reviews (139)

10

Sutton Manor Residential Home has a Review Score of 10 (9.951) out of 10, based on 47 reviews in the last 2 years.
Over all time Sutton Manor Residential Home has 139 reviews.

Overall Experience
  • 132
  • 6
  • 0
  • 1
  • 0
Date Published
  • 139
  • 12
  • 27
  • 47
  • 92
Reviewer Connection to Sutton Manor Residential Home
  • 41
  • 36
  • 20
  • 7
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 139, showing 81-100
Review from Richard S (Son of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the manager to every level of the team, everyone was kind, thoughtful and professional. My father was 'end of life' so only there 10 days, yet he was so well cared for. As the end grew close the personal care given was outstanding. When Dad died (1.45 am) the team leader on duty was amazing. They
helped my brother and I enormously and showed my dad the greatest of respect. A clean, happy, bright place to be in and visit. So, all in all, a care home that cares!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie K (Daughter of Resident) published on 16 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Sutton Manor in early April and we could see immediately that it was such a caring environment. It seemed so much better than other homes we had visited, very clean, good food, comfortable accommodation and the manager and staff so lovely and approachable.
Mum enjoyed the many activities
and I just can’t say enough about the excellent standard of care she was given.
Unfortunately, Mum’s health deteriorated after a few months and after the last admission to hospital we were told that End of Life care would be needed. The manager had no hesitation in Mum returning to Sutton Manor for them to undertake this. For the next few weeks, Mum was given the best possible care with comfort and dignity. Likewise, when the end came the dignity and compassion given to Mum and family could not have been better.
I have no hesitation in highly recommending Sutton Manor and a huge thank you to the manager and the team.
Reply from Claire Sharpe, managing director at Sutton Manor Residential HomeThank you for the lovely review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane T (Niece of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 89 year old aunt was admitted to Sutton Manor Residential Home to recover from two falls. Her health, general well-being, contentment and feeling has improved to such an extent that herself and family have decided that Sutton Manor is her forever home.


Thank you all at Sutton Manor

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mick T (Relative of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife's aunt went to Sutton Manor Residential Home initially for respite care. From day one all of the staff were fantastic so much so that she is giving up her house of 60 years to move in permanently that is something I never thought I'd see.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paula L (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum and dad had one week of respite at the home. I was very impressed with the care and support from all members of staff. The home is well maintained and clean. Thank you to management and staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P G (Son of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Loved the staff. They looked after me really well. The food choice was excellent. Cleanliness was very impressive. I will be very sad to leave here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N G (Son of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff. The food was excellent. Cleaning do a good job. Entertainment was nice.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mellise M (Granddaughter of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time we visit we only see more and more improvements with my Nanna. Staff are fantastic, very attentive to all residents and us and visitors
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carole M (Daughter of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find one home very friendly. All the staff too are friendly and when I see them doing their job they are so good with the residents. The food is good and plenty of things going in the day for the residents. We can come anytime of the day which is good. My mum has really settled with much improvement.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L R (Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Overall no complaints.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann B (Daughter of Resident) published on 28 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care our mother received over 7 years has been excellent. The staff are very caring with love fun and laughter with the residents and visitors alike.
They organise trips out, entertainment and a variety of activities in the home. Our mother was very happy with her stay at the home. The staff were
always supportive of the relatives too. Any queries would be addressed. The standard of cleanliness and decor were very good. When our mother died we were sadly not there but staff sat with her which has been a great comfort to us that she was alone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B T (Son of Resident) published on 26 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident at the care home for 7 years. She was admitted because she had a history of falls, memory problems and macular degeneration. During her residence, Mum declined mentally, physically and was almost blind when she died. Throughout her stay, all staff were friendly, engaging, supportive
and very professional. Mum’s decline over the last 10 years was difficult for the family, but the care home staff saw her as someone with an illness who may not always be herself. They ensured she had a dignified and meaningful quality of life. That included events, activities, regular one to one conversations and being with her when she died. All credit to the management team for their professional compassionate leadership and caring ethos.


The care home is well maintained and kept very clean. There are no unpleasant odours and the decoration has improved over the years. It is cheerful and offers a sense of place for many residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alec B (Respite Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express how much I appreciate the highest standard of professionalism of all the members of staff I have encountered here during my short stay. I was made most welcome and made comfortable, the staff encounter daily adversity and complex needs of the residents and display cheerfulness, affection
to all and each other. I was very impressed with the overall cleanliness and facilities, in fact, I thought I had come to a five-star establishment. The staff work hard to achieve this and cannot sing their praises enough, I would recommend this facility to anyone who has worries about moving into long or short term care here, very, very well done!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephanie L (Daughter of Resident) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has lived at Sutton Manor Residential Home for nearly 3 years. The team are friendly and caring and mum tells us that she always feels safe and well looked after. I would recommend Sutton Manor Residential Home to anyone who is looking for a comfortable, friendly and safe environment for a loved
one. The care home is also always clean and well maintained.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian V (Resident) published on 6 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have decided to stay at Sutton Manor permanently I am very happy here. The staff are excellent and very friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret R (Resident) published on 31 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my stay, I have been looked after and the carers have treated me with the utmost respect and I have enjoyed my stay here. The activities, such as bingo, quizzes and singers etc... Have been a lot of fun and really enjoyable.


I shall miss the friends I have made but look forward to being in

my own home again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Francis S (Resident) published on 30 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is very pleasant and cheerful and helpful. My room is very good. You get your hair dressed, feet done by a chiropodist, finger nails done and enjoy playing and joining in group quizzes etc.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Daughter of Resident) published on 30 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is really being cared for well and enjoys living there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margery C (Resident) assisted by family/friend published on 25 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my second time at Sutton Manor in the last year. As before, the staff are very kind, caring and considerate. The food is tasty, plentiful and the menu is varied. Activities are varied. I particularly like having my hair and nails done as I have these done when at home. I feel comfortable here
as I am treated with dignity and respect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barry R (Husband of Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sutton Manor care home is a caring and pleasant place for my wife to stay. She is happy there, looking forward to her coming home, but she said if she had to stay in a home she would like it to be there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Sutton Manor Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.951 for Sutton Manor Residential Home is calculated as follows: ( (530 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 556 Ratings = 4.951
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Manor Residential Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (10)

Meet the Team (1)

Karen

Karen Drury

Job Title: Manager Joined: 2022

Karen is the registered manager of Sutton Manor, part of the Ashmere Notts Group. She has worked for Ashmere for well over a decade but has previously worked a multitude of care roles before her arrival with us. Karen believes that laughter is an important part of the home and strives to bring a joyous atmosphere to the home each day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Manor Residential Home to verify any information. View our terms and conditions. Sutton Manor Residential Home has an Enhanced Service - more info.