Sutton Manor Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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10 127 Reviews
  • Sutton Manor Residential Home, Sutton-in-Ashfield
Sutton Manor Residential Home is a lovely welcoming home well suited to the needs of forty-five residents, with some dual occupancy rooms also available.

Carers look to maintain a good social atmosphere while encouraging residents in the pursuit of an active and fulfilling lifestyle, with all dietary needs met and evening events that relatives and loved ones can join in with. The activities coordinator offers a wide programme ranging from gardening either outdoors or in the greenhouse, knitting, sewing, craft, games and movement to music. Should residents require a little pampering, there is a hairdressers and chiropodist.

Pets are welcome in the home. Current pets include Snowy & Lilly the rabbits.

Shorter respite care requirements are also handled by skilled carers, while Sutton Manor is an excellent environment in which to feel at home throughout a retirement.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1047 – £1183
  • Self-Funded Residential Dementia Care: £1163 – £1295
  • RESPITE Self-Funded Residential Care: £1047 – £1183
  • RESPITE Self-Funded Residential Dementia Care: £1163 – £1295

These prices are only a guideline, please contact Sutton Manor Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Drury (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)

Sutton Manor Residential Home Reviews (127)

Total of 127, showing 21-40
10

Sutton Manor Residential Home has a Review Score of 10 (9.953) out of 10, based on 40 reviews in the last 2 years. Over all time Sutton Manor Residential Home has 127 reviews.

Overall Experience

  • 120
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Date Published

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Review from S H (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for what you do for my mum. She has had some difficult times. You have helped Mum and me all the way through. Mum loves it in Ashmere. She loves her carers and all the friends she has made. Thank you Sutton Manor for everything you do.

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Review from Clare D (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my dad has received since he became a resident has been nothing short of perfect. He is so loved and cared for, to such an extent I had no hesitation in choosing Sutton Manor for my mum's respite care. I have equally been looked after by all staff and the management whilst navigating
the solutions for my mum's care. All the staff are Angels and are so incredibly empathetic. It's become a second home for me!

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Review from S D (Son-in-law of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is warm, clean, comfortable, and well-maintained.
The staff are all friendly and professional and do all they can to help the residents with whatever they need. There is a good range of activities to occupy the residents and help to pass the time.
Thank you to everyone there.

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Review from Glen D (Nephew of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, everyone was very friendly and couldn't do enough for our uncle. He enjoyed every minute there. We couldn't praise the staff enough, everywhere was lovely and clean.

Reply from Claire Sharpe, Partner at Sutton Manor Residential Home

Hi Glen, thank you for the lovely review. The staff really enjoyed your loved one staying with us and would welcome him back anytime. All the best from the manager and the team.

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Review from Claire R (Granddaughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma was taken to Sutton Manor as part of a rehabilitation transfer so to say this was temporary, the staff have been absolutely amazing and we have all been treated like family. The manager has gone above and beyond to make us feel welcome and get the best doctor care, treating my daughter like
a family member. The manager was always there to just talk to and that we were OK. Both the seniors, have been outstanding too. Always keeping me updated on doctors' visits and doing their very best to get information when I couldn't. Nothing was too much to ask, always had time to speak to me when I could not visit. This is the same for another lady too. She comforted me when I was upset. The other care staff have done a fantastic job too. One particular lady always kept her company at night. Another one treated her like her own grandma and always made her laugh. There is a gentleman carer, he always made sure I had a cup of coffee and my daughter a juice. There are lots more staff who have done an amazing job too.

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Review from Michelle D (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum chose to go to Sutton Manor Residential Home in July 2019 after my father was taken very poorly, she needed some respite care. Mum knew that she would have a comfortable bed in her own room, complete with ensuite. All her meals would be prepared and cooked and she had company. She could rest
and recuperate without pressure and and stress. She settled in quickly, making friends, joining in with the activities, felt happy and safe, she had the company she needed during a difficult time. The manager and all the staff were excellent, supportive, attentive and cared for Mum so we, as a family, had no worries about her. We were free to see her and were welcomed as part of the 'family'. Mum decided to remain at the home and has been happy there, which is so important. Although mum has dementia the care still is a priority for the team at the manor.

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Review from Kenneth C (Respite Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a leg injury, I spent five weeks here and I was very pleasantly surprised and impressed with the experience. The spacious dining room and huge lounge were made good use of throughout the day by residents of all abilities. A good many dementia patients, some very difficult to handle were treated
with much patience and affection. I saw only rare occasions when a staff member showed annoyance, even when struck or shouted at. Given the varying abilities of patients/residents, it is difficult to offer entertainment but groups are got together to play simple sports games (seated in a row) or flower arranging etc. Visiting specialists help too and the SA come each month to organise a hymn sing-song.
Food is plentiful, and flexibly timed around noon and five pm. Breakfast is provided as soon as a resident arrives. Drink rounds are surprisingly frequent and offer extras such as a milky drink, hot chocolate and biscuits on demand. Hygiene is emphasised and washing is returned on the next day.

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Review from Ian S (Son of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who suffers from dementia, has been a resident at this home since December 2023.He is now a lot happier than when he went in, eating better, drinking better, happier within himself and smiling virtually all the time. It is a pleasure to visit him, as I can see the positive difference in him.
The staff care for him and always comment on how nice he is. The manager is fantastic and she really cares for him, recently on a day trip, she decided that he would be cared for by her, how wonderful. In the last few weeks he has been on two trips out, one to Skegness at least two hours drive away and the other a trip down the River at Newark, so they chartered a boat. They bring in outside professionals to entertain the residents and invite the Salvation Army to attend as well, which again makes him happy as he was a regular attendee of the local Army Corps. They always report any falls to the Social Services, CQC and the family. A fantastic home, I couldn't ask for more.

Reply from Claire Sharpe, Partner at Sutton Manor Residential Home

Wow, what a fantastic review. Thank you so much, I shall pass this praise on to the Sutton Manor team who will be thrilled. We are all very glad your Dad is thriving at Sutton Manor.

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Review from M B (Respite Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very rewarding experience from start to now. I find all members of staff, carers, cooks, any junior or senior staff, whatever work or status, a pleasure to be with.
The care that I have received has been without measure, they have in combination very quickly got me onto my feet and walking. I cannot
thank everyone enough. Thank you all anyway.

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Review from E D (Daughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has stayed at Sutton Manor for rehabilitation following a fall where initially was at the hospital. The home is exceptional in the constant care they provide. The staff are extremely hardworking and are always cheerful and friendly. Residents were constantly stimulated with a great variety of
activities. The staff would always go above and beyond. The cleanliness of the home was outstanding and the food quality, choices, amounts along with continuous drinks throughout the day was excellent. The home felt very welcoming and comfortable. This home is amazing and is absolutely right to say second to none.

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Review from B R (Respite Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Sutton Manor for two weeks of respite care and I can't fault anything. The staff are lovely and I've enjoyed all of my meals and the friendliness of everyone has been unbelievable. What more can I say except thank you all so much!

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Review from J H (Son of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers at the care home were absolutely fantastic with my Mother. I can't say a bad word about the care home.

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Review from Keith H (Son of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place with fantastic staff. They go above and beyond and are more than just care staff.
They sincerely love the residents and it shows.

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Review from A T (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We get such enormous peace of mind from knowing that Mum is so well looked after at Sutton Manor. Every time we visit, we are reassured because the staff members are brilliant and it is clear that she is surrounded by people who genuinely care about her and make every effort to ensure her life is as
comfortable and enjoyable as possible. Nothing seems to be too much trouble for them and they are all so kind and patient.
Since she moved in, I have seen so many photos of my mum smiling and enjoying life at Sutton Manor and it is comforting to know that we made the best decision possible for her at a time when dementia meant that she was no longer able to live independently. From activities and outings to music and other entertainment, there is always plenty happening to bring a smile to the faces of residents.
Thank you for everything you do.

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Review from Karen B (Daughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Sutton Manor from hospital after her third stroke. We did not know what to expect, but the staff were welcoming and made my mum feel at ease. The staff go above and beyond and I cannot thank them enough for the care they gave my mum whilst she was there. At first, my mum did
not join in with the activities but with encouragement, she started to join in and really enjoyed it. When I visited she would tell me about what she had been up to and what entertainment they had come to the home. The meals were excellent and she was never disappointed. My mum has now moved to Assisted Living and it was a teary goodbye as she did not want to leave, so to get to this from saying I had dumped her is a credit to all the staff and how they take care of everyone. I have no hesitation in highly recommending Sutton Manor and all who work there.

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Review from Andrew S (Brother of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to say a big thank you to all the staff at Sutton Manor for the care and support they give our brother. The home is always clean, tidy and welcoming. Our brother enjoys interacting with the staff and residents. Recently, they did a Christmas dinner evening, which my elder brother and I attended
- what a great night with lovely food and entertainment, plus the staff were great at looking after us all. Thank you for all you are doing.

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Review from Kenneth S (Brother of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother is a resident of Sutton Manor Care Home.
On Wednesday 28 December 2023, my other brother and I attended the Manor post-Christmas evening event.
I would just like to say many thanks to your staff for a wonderful evening with good food and excellent entertainment.
The members of staff excelled
themselves with their good humour and attention to residents and visitors alike.
We all felt most welcome.

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Review from James G (Son of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was transferred to Sutton Manor from hospital earlier this month where she was admitted after a fall at home and spending 9 hours overnight on the floor. At the age of 96 she was beginning to get very despondent. To add to her low mood just before she discharged from hospital her house was severely
damaged by a water leak, making her home unlivable. At this point she seemed to be giving up.
Within a couple of days in Sutton Manor her mood changed completely and she’s back to her normal self. After I visited her yesterday I can see why, the staff are brilliant and do everything they can to make the residents stay happy, enjoyable and above all a safe experience.
I can’t thank Sutton Manor and its staff enough for their excellent care.

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Review from A H (Relative of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind to Mum, are gentle with her, hold her hand, take their time. This gives her comfort. She likes the food and her room is comfortable and always clean.
The staff go out of their way to be helpful and visitors are always welcome. Knowing Mum has good care is important to her family.

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Review from Lee C (Son of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has spent a few weeks in the care of Sutton Manor Care Home. Initially I was reluctant to agree to this, but given her level of disability and limited mobility, I realised that a care setting would be the most appropriate as they have the correct equipment to support non weight bearing patients.
Almost immediately I saw a change in my mum, she seemed brighter, happier and far more coherent than she had been previously. In fact, I will go as far as to say I don't believe I have seen my mum so content in decades. The care, support, company and activities are excellent, extra touches such as a salon, pub nights etc. add that extra depth of normality. I thank everyone at Sutton Manor from the bottom of my heart for the support they have given to my mum, it means so much to me to visit Mum and see her face glowing with happiness. The videos of her partaking in leisure activities shows how much she has changed during her time there. Sleeping and bathing facilities are great too!

Reply from Claire Sharpe, Partner at Sutton Manor Residential Home

Thank you for taking the time to submit us this lovely review which I shall pass onto the Sutton Manor staff, it is much appreciated and we are very happy that your mum has thrived under our care.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Sutton Manor Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Sutton Manor Residential Home is calculated as follows: ( (451 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 472 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Manor Residential Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (1)

Karen

Karen Drury

Job Title: Manager

Joined: 2022

Karen is the registered manager of Sutton Manor, part of the Ashmere Notts Group. She has worked for Ashmere for well over a decade but has previously worked a multitude of care roles before her arrival with us. Karen believes that laughter is an important part of the home and strives to bring a joyous atmosphere to the home each day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Manor Residential Home to verify any information. View our terms and conditions. Sutton Manor Residential Home has an Enhanced Service - more info.