Millfield, located in Oldham and operated by Anchor, is a care home providing residential and dementia care.
Anchor works to create detailed care plans to ensure each individual’s health and care needs are met.
It provides training to care staff to ensure staff reflect best practice.
Anchor works hard to get to know people, build relationships and ensure all aspects of the service are at the highest level.
Anchor was proud to be voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016.
Group: Anchor
Person in charge: Lisa Owens (Manager)
Local Authority / Social Services: Oldham Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 37 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 55+.
Single Rooms: 37
Rooms with ensuite WC: 37
Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Millfield: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Millfield is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Millfield in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.738 for Millfield is calculated as follows: ( (199 Excellents x 5) + (59 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 263 Ratings = 4.738
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Millfield is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 10 Reviews ÷ 7.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Millfield has a Review Score of 9.7 (9.738) from 22 Reviews
Review submitted from a Website Submission by Susan N (Power of Attorney Solicitor of Resident) on Tuesday 1 May 2018. Relates to April 2018.
Since going in on a trial basis to see if a care home environment was suitable, every employee we have spoken with or observed have been nothing short of fantastic, be it from showing care to the residents or answering questions from visitors.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Postal Card by Deborah H (Daughter of Resident) on Wednesday 7 March 2018. Relates to January 2018.
I was very upset and heartbroken when I was told my mum and dad had to go into a care home. Myself and my daughter went to look around about 4 homes but as soon as we walked into Millfield I knew this was the one for my parents. The home is beautiful and the staff and management are amazing. The care my mum and dad receive is fantastic and when I walk in it's just such a happy environment and the staff are such a good team and like one big happy family. My parents have been in Millfield for a year now and are very settled. Well done Millfield I would recommend to anyone.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Website Submission by Catherine Y (Daughter of Resident) on Friday 29 December 2017. Relates to November 2017.
Dad moved into Millfield in September. He was very warmly welcomed although it did take him a while to settle himself in. He suffers from dementia and found the transfer from living alone to all the company and constant activities quite difficult to get used to.
However, the staff are outstanding the home itself I liken to a 4 star hotel. It is spotlessly clean and the food is excellent!!
All the staff and helpers seem to genuinely care for all the residents and their needs. Our family feel Dad being there has enhanced his life and we feel he couldn't be anywhere better.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Website Submission by Barbara S (Daughter of Resident) on Tuesday 19 December 2017. Relates to December 2017.
From the first time of entering the home to view, we felt a warmth that confirmed the home was the right place for our Mum to be looked after for the rest of her life. She has lived at Millfield now for 9 months and we are so pleased and happy with the care and attention the whole staff take to look after her.
The home is modern, bright and very clean and cosy. Mum is well fed, well looked after and I would definitely recommend Millfield to anyone.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Website Submission by Anne C (Daughter of Resident) on Monday 18 December 2017. Relates to December 2017.
My father moved into the home early in the Autumn because of suffering with Dementia. When visiting he always appears to be happy, well fed and cared for and really looks very well for a man of 90. He is offered lots of lovely activities to take part in and annual celebrations are celebrated eg. Harvest, Bonfire, Christmas. I only wish I lived nearer and could take part in these lovely celebrations. Family members are encouraged to join in.
I feel the staff genuinely care about the well being of the residents and really do a splendid job, that includes everyone. The house is spotlessly clean, and you would never think you were visiting an old peoples home.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Postal Card by Andrew C (Brother of Resident) on Wednesday 22 November 2017. Relates to November 2017.
Friendly, helpful staff, clean rooms, good food and suitable activities.
Highly recommend!
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Postal Card by Diane F (Daughter of Resident) on Monday 9 October 2017. Relates to September 2017.
My mum has been in Millfield since the end of April and we have been really happy with her care and the kindness of all the staff. It was her 91st Birthday last week and we were thrilled and so was my mum that all the staff made her day very special. We spent the say with her having a lovely lunch all the staff came with a cake and candles and a present they sang happy birthday to her.
After lunch, they had organised and entertainer which mum and the other residents really enjoyed and so did we.
They all had a sing song and sang happy birthday to her. A perfect day with many thanks to all the staff they were wonderful.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Postal Card by A H (Resident) on Thursday 10 August 2017. Relates to July 2017.
I received a warm welcome and given a very pleasant light and clean room. The staff were very friendly, introduced themselves and nothing was too much trouble. My only disappointment was the length of time taken to answer the "buzzer" in my room, on the rare occasions I needed to use it. The bed was changed weekly but I did not see anyone 'clean' (hoover/dust) my room. Perhaps I was expected to do this myself.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Website Submission by Morag S (Daughter of Resident) on Tuesday 11 July 2017. Relates to July 2017.
My mum is extremely happy at Millfield. All the staff are very friendly and cannot do enough for you. There are activities all the time if you wish to join in. The food has improved a lot since she arrived and if she doesn't want what's on the menu they are always happy to find something she prefers. It is bright and clean and with a good sized room. With all the various living rooms - there is always a room to suit her mood. I would highly recommend it.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Website Submission by Jilly L (Daughter of Resident) on Wednesday 28 June 2017. Relates to June 2017.
My mother has now been a resident of Millfield for about 9 years.
She has never received anything but the absolute best of care. The staff (many of whom have been at Millfield for the duration of my mother's stay) are unbelievably kind and considerate. They have not only cared for my mother with respect and attention to personal detail but also for me in the times that my mother's ever increasing dementia has been hard to accept. I would certainly now consider some of them to be my friends.
I would not hesitate to recommend this wonderful care home to anyone.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Website Submission by Ruth H (Daughter of Resident) on Monday 1 May 2017. Relates to April 2017.
Mum has now been in the care home for 4 months. On initially going in, she would not join in any activities and stayed in her room other than for meals. The staff continued asking and supporting her to join in and she is now a different person, joining in all the activities and enjoying herself. Relatives have commented that she is much brighter and chattier now than she has been in a long time.
The food is good and fresh and all the staff I have met are happy, chatty and respectful.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Website Submission by Edna K (Daughter of Resident) on Saturday 1 April 2017. Relates to January 2017.
I know my mother is being well cared for at Millfield. She is treated with respect at all times by staff who are friendly, patient and dedicated to the well-being of their residents. There is always a welcome and friendly greeting for anyone who visits.
The food is praised by all - there is always a good choice of appetising meals on the menu. The food is well prepared and presented.
Entertainments, outings or activities are part of the schedule which make a welcome change for those able and desiring to participate.
Millfield is a lovely place with a homely atmosphere and it gives my brother and me peace of mind to know that my mother, independent well into her 90s and unwilling to leave her home, is happy, comfortable and contented (her words) there.
How likely would you be to recommend Millfield? Likely
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Review submitted from a Postal Card by John P (Nephew of Resident) on Monday 13 February 2017. Relates to January 2017.
Millfield continues to provide exemplary standards of care. The same high standards I have witnessed for more than 6 years. Without a doubt, my aunt would have gone into a sharp decline without the high degree of formal attention and affection given to her in this care home.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Postal Card by G H (Sister of Resident) on Thursday 26 January 2017. Relates to January 2017.
My sister and her husband are receiving excellent care and attention by a friendly staff. Not sure whether this happens - but could all activities be announced at meal times to draw attention to what's on? I know there are notices but p[eople in wheelchairs can't always see them. It's good to have activities and important to be encouraged to take part.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Postal Card by Chris B (Son of Resident) on Friday 9 December 2016. Relates to November 2016.
Millfield continues to provide excellent care in a happy and caring home.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Website Submission by Sue C (Daughter of Resident) on Tuesday 11 October 2016. Relates to October 2016.
My mother had a short respite stay with the view to staying but regretfully it did not work out for her. The staff were very friendly and helpful and tried very hard to make her comfortable. If circumstances change I would certainly consider trying the service again.
How likely would you be to recommend Millfield? Likely
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Review submitted from a Postal Card by Peter T (Nephew of Resident) on Monday 22 August 2016. Relates to July 2016.
I have experience of this home from when my mother spent 2 and a half years there and was delighted that they could take my aunty for respite.
The facilities are second to none, tip top condition, smart and clean. The staff are outstanding and go out of their way to make the residents and visitors part of their community. Time of day and smiles all round every time you visit - excellent!
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Website Submission by Sue P (Daughter of Resident) on Tuesday 28 June 2016. Relates to June 2016.
After viewing Millfield we felt that it was the right place for our mum. Having waited for a vacancy, we have not been disappointed.
Mum has been treated with respect and had her dignity restored, she is much more engaged and is actually enjoying her days, rather than waiting for them to pass. The staff are without doubt very caring and respectful and have met needs mum didn't realise she had. In the short time we have been here I have observed many wonderful interactions between staff and residents, who are treated as adults. This is a care home that should be a model to all others.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Postal Card by Stuart B (Son of Resident) on Monday 6 June 2016. Relates to May 2016.
We initially found Millfield online plus we had a recommendation from a friend. We could not be happier with the facility and how they take care of our mother. The management and staff do a wonderful job and the rooms and public areas are clean and maintained to a very high standard. We would highly recommend Millfield to anyone without reservation.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Postal Card by Patricia H (Sister of Resident) on Tuesday 23 February 2016. Relates to February 2016.
My sister has Alzheimers and the staff have dealt with her in a very caring and understanding way. They have infinite patience with her. I feel that she is safe, secure and very well cared for.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Postal Card by S F (Daughter of Resident) on Friday 12 February 2016. Relates to January 2016.
Cannot recommend this home highly enough A*. All residents treated as individuals and people. The staff really do care and not only care they respect all the residents. They cannot do enough and not only for the residents but also for the family and visitors- if only all care homes were like this one.
How likely would you be to recommend Millfield? Extremely Likely
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Review submitted from a Postal Card by Jack H (Son of Resident) on Thursday 7 January 2016. Relates to December 2015.
The home is exceedingly clean and it is noticeable that there are no bad odours that sometimes hits you as you enter other care homes. The entire environment is clean, tidy and welcoming. The staff are really friendly and obviously love the work they do in the day to day care of the residents. At meal times there are choices and even if my mum doesn't like what is on offer on the standard menu she is offered an alternative. There is no "take it or leave it" attitude. The staff are a joy and I know mum is being cared fro in the best care home.
How likely would you be to recommend Millfield? Extremely Likely
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February 2018
March 2017
February 2015