Millfield

Huddersfield Road, Waterhead, Oldham OL4 3NN
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9.9 116 Reviews
  • Millfield, Oldham
Millfield, located in Oldham and operated by Anchor, is a care home providing residential and dementia care. The home welcomes new residents.

Millfield is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide tailored care for veterans.

They work to create detailed digital care plans to ensure each individual’s health and care needs are met. Care staff received ongoing training to ensure the care provided is tailored to each individual.

Staff are dedicated to high-quality care, which includes a variety of activities and trips for the benefit of residents.

The home works hard to get to know people, build relationships and ensure all aspects of the service are at the highest level.

Food is an important part of life at Millfield, where the kitchen staff provide fresh, nutritious food and cater to residents' tastes and dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100

Our colleagues at Millfield will be happy to answer any questions you have regarding our fees and what is included.

These prices are only a guideline, please contact Millfield to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kelly Phillips-Matthews

Local Authority / Social Services

Admission Criteria

  • Please contact Millfield directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1992

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Millfield.

Parking

  • Onsite parking is available, including disabled spaces.

Millfield Reviews (116)

Total of 116, showing 61-80
9.9

Millfield has a Review Score of 9.9 (9.923) out of 10, based on 42 reviews in the last 2 years. Over all time Millfield has 116 reviews.

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Review from L C (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millfield continues to provide fantastic care, despite almost daily changes to visiting rules. They have done so much work to facilitate visits as soon as possible.
The staff are kind, friendly, professional and wonderful advocates for the residents. They listen to feedback from families, and their
openness gives relatives ongoing confidence in their care.
Millfield is a real home from home, and my dad continues to be very happy.

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Review from Judith B (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our mother could no longer be looked after at home due to her increasing care needs, Millfield was recommended to us, and after some further enquiries, we decided to move her into their care. It was a difficult decision but one we have not regretted.
Millfield has a lovely family feel, and the
staff made every effort to get to know Mum and help her settle in. We are really happy with the care that Mum is receiving, which always takes into account her personal likes and dislikes, and also her needs due to Alzheimer's.
As you would expect, visiting has been limited because of Covid, but we still have plenty of opportunity for family input, and we are kept informed of any changes happening at Millfield. We particularly value the regular updates from Mum’s personal keyworkers – all of which keep us in the loop in these tricky times.

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Review from Susan G (Daughter of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to thank all the staff for your care and your kindness shown to my mother over the past year, which has been such a difficult one for everyone, especially you people on the frontline. Stay safe all of you.

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Review from Jonathan W (Son of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother got to the stage of her life that needed constant care due to her dementia, after reviewing other care homes "Millfield" stands heads head and shoulders above the rest. The staff are well trained and fully understand the care that my mum needs and delivers that professionally. The communications
between Millfield and myself are excellent and always ensure I'm informed of any issues that affect her welfare. Considering the Covid 19 situation the home has handled that admirably, I was able to Facetime mum on a regular basis and that goes a long way from the pains of separation of not seeing her. Most importantly that mum is happy there and is able to socialise and made a few friends.

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Review from Ian C (Son of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millfield has been an excellent choice for ourselves as a family in providing a caring, safe, friendly and excellently managed home for our father. The people who work there are absolutely wonderful, genuine and always put the residents' well being, quality of life and happiness at the centre of everything
that they do. It is excellent to see a wide range of social activities and opportunities that are provided, offering physical and mental health wellbeing for all those taking part. The standard of food is really good, both in terms of quality and quantity, which is something that our father particularly appreciates, along with the level of comfort and independence provided by his personal living accommodation. Finally, the situation of the home allows for ease of access from many directions, due to its proximity to main roads and motorway networks also for those people who travel to be able to visit, following these COVID restrictions being lifted. A wonderful place, thank you!

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Review from Sheila B (Sister of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister entered Millfield during lockdown and so has not been allowed visitors since her admission 3 months ago. Despite not being able to visit her, we have every confidence in the care she is being given. We have been sent photos of her various times and kept updated by email. The staff are always
very pleasant and efficient when you ring up. When I speak to my sister on the phone she always sounds very happy and compliments the staff spontaneously and never mentions going home. It is a hard decision placing your relative in a home and her son gave it a lot of heart-searching before making the decision. All the family are delighted she is in Millfield because it provides care in all the aspects you want and mainly because my sister is content and happy and well cared for. Thank you to you all.

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Review from Janette H (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving dad into a care home from his own home couldn't have come at a worse time for us as a family, during the early days of the lockdown. He was hospitalised and sent to a care home from that visit. Things were not going too well in the other care home and we couldn't visit anywhere to check them
out. I remembered visiting Millfield some years ago and liked the ambience and atmosphere at that time and thought it was a place dad would feel comfortable. After a few telephone calls with the Home Administrator, everything was put in place for dad's move. He has been there now just over two months and we are very happy with how things are going. Regular updates via emails and lots of photos posted to their FB page, they even produce a monthly email magazine. Not being able to visit our dad is just awful but we feel confident that any issues and queries we have are answered and dealt with promptly. Well done Millfield staff at this difficult time. Thank you for looking after our dad.

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Review from Christine G (Sister of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, who has a Parkinsonism, was taken to hospital after collapsing at home. The social worker there suggested he went for respite to Millfield. We couldn't visit beforehand due to the pandemic but read the very glowing reviews of other families.
The whole experience for both my brother and
the family has been so positive. Before he arrived at Millfield we were asked to write about him, his background and his interests so the staff would know something about him. They have all been extremely kind, compassionate, good-humored and very professional. They keep in touch with us all the time, with medical updates and photos of our brother. They also print out photos we send to him. We appreciate this very much as we live a long way from Oldham and are unable to visit at the moment.
My brother is very content. He loves the food, joins in activities and most of all feels safe and secure. Thank you to everyone at Millfield. I can't recommend you enough.

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Review from John S (Son of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After Mum had a fall and broke her hip she ended up in Hospital for an Operation. Mum also suffers from the early stages of Alzheimer's and when the time came for Mum to leave Hospital her Social Worker stated that she must go into Respite Care.
We were given some invaluable advice by the Social Worker
who suggested just turning up on the doorstep to see how different Homes responded. Millfield were ahead by a country mile with their "Yes, of course you can come in and have a look round."
We were given a full tour of the place by a member of staff who was clearly very proud of their environment.
With the progression of Alzheimer's, we had to make the decision to move Mum into the Home permanently and she now seems happier and brighter than she has been for a long time.
The Management and Staff at Millfield really do care in every sense of the word. They have been marvellous in looking after Mum which has given me a great deal of peace of mind. I would highly recommend Millfield.

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Review from Jane H (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our lovely Mum needed a care home, it was a very difficult time for us all. We needn’t have worried, Millfield has been absolutely fantastic and supported our Mum and us as a family during the transition.
They welcomed Mum and our family and her friends, always making us feel welcome when we
visited and always included us as a family in decision making.
During the lockdown, the staff have continued to keep us up to date with regular communication and the care to the residents during this time has been exemplary.
The activities are always of the highest standard, and the food is fantastic with an extensive menu, the rooms are lovely, and cleanliness is to an extremely high standard.
Residents are always treated with respect and their needs constantly reviewed.
I have visited a number of care homes in my capacity as a nurse, and can honestly say, Millfield is up there with the best.
Thank you to one and all. Keep up the good work, thank you.

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Review from Meredith P (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank and praise all of the staff at Millfield highly enough. It wasn't easy to convince my Dad to leave his house but the manager and all of the staff went out of their way to make the process as easy and stress-free as possible for both my Dad and I. Nothing was too much trouble, and I was
amazed to see him settle in so quickly. He has regularly commented on how lovely all the staff are, the great foo,d and the options for him to join in activities with others whenever he pleases. It's been great to talk to my Dad on face time and see lots of photos and get regular updates. I had heard good things about Millfield before my Dad moved here, but it has surpassed my expectations in every possible way.

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Review from Sue L (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing permanent care for a family member is never easy, especially during a pandemic. My dad has recently moved into Millfield, which was a difficult decision in the midst of COVID-19 and we wanted to be completely sure his admission would be safe and supportive. From the outset, our experience has
been exceptionally positive. The Deputy Manager replied very quickly to my enquiry. She really understood our anxieties and provided all the information I needed. Because we couldn't visit to view the home, I was given a virtual guided tour by the Manager and the super-friendly team which helped a lot. They took time to assess my dad's needs and his usual routine, likes and dislikes, to make sure he would settle in as quickly as possible. It was obvious we'd been listened to, as he was welcomed with his favourite cuppa and biscuits! Since then, I've had regular contact with updates and photos to reassure me that everything's going well. Definitely a lovely home.

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Review from Janine M (Niece of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is a resident at the moment for respite care, this is the second time she has been at Millfield. I would not want her to go anywhere else. The home is amazing. The staff are smartly dressed, kind, caring, pleasant and professional. The environment is of a very high standard, clean and very well
maintained. They manage to get the balance right between care, respect for residents individual needs, and a home-like feel. The food is homemade, delicious and residents have lots of choice.
I cannot thank everyone enough at Millfield. My father-in-law was also a resident, who sadly passed away. The end of life care was just how you would want it to be. The staff not only looked after my father-in-law but us as a family too. Making us drinks and food, so we didn’t have to leave him. I sincerely recommend this care home.

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Review from Adam H (Son of Resident) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Millfield highly enough. My mum has been a resident at Millfield twice in the last 12 months for respite care. Upon leaving after her first stay, she returned to visit the friends she'd made on a weekly basis. 11 months later (after a deterioration in her health), Millfield moved
heaven and earth to accommodate Mum in her hour of need. I've experienced both ends of the care home spectrum and Millfield excels in every conceivable way. The staff are wonderful and will go out of their way to accommodate any request. The residence is clean, modern and fastidiously maintained. There are so many activities and facilities available to the residents and the quality of the meals is superb. As a relative, the piece of mind this provides cannot be overstated.

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Review from Helen H (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both mum and dad moved into Millfield five months ago and I am very relieved that they are receiving such a high level of care in lovely surroundings. I live overseas, as do my brother and sister although fortunately I was in the UK when mum and dad moved in and it has been wonderful to see them settle
so well into Millfield. The staff are delightful and we experience a very high level of communication notifying us of any issues or changes in relation to mum and dad.
I am truly impressed with the lovely environment and surrounds and have total peace of mind that whatever happens, mum and dad are receiving the best possible care from an experienced and dedicated team. There is much more stimulation for them with the various activities that take place and mum has the luxury of having her hair done weekly which may sound like a small thing but its actually an important aspect of maintaining her dignity. I can't thank all the wonderful staff enough.

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Review from K K (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother is excellent. She is quite happy in the care home and enjoys the activities on offer. We as her family are more than happy with her care and feel the staff work very hard to keep her safe and happy.

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Review from Karen S (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend Millfield enough. After looking around many care homes for Dad we discovered Millfield and we knew straight away that this would be the perfect one. It’s so clean, the staff are all so lovely and professional and nothing is too much trouble for any of them. We knew that Dad would
be well cared for and that’s all we wanted to know that he was in a safe, clean environment. Millfield welcomed my dad straight away like he was one of the family. Everything was done for Dad, he didn’t need to worry about anything, he loved all the staff. My dad was in Millfield just over two years and sadly passed away in there in January 2020, throughout he was treated with dignity. My dad loved the activities/entertainment the home put on and also the outings they took the residents on. The homemade food and cakes Dad loved too, everything is made fresh. We know that Dad's time in there was spent in a loving and caring environment. We couldn’t have asked for anything better for him.

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Review from Sharon T (Daughter of Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Millfield since 2012 and she had previously lived alone with a lot of help from myself. After a stay in hospital, it was decided that she could no longer live alone and I looked around Millfield and was very impressed with the home. I feel confident that she is well looked after,
all the staff work really hard, she enjoys all her meals and she enjoys going on outings arranged by the home. I am so pleased that she got a place at Millfield.

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Review from Graham M (Son of Resident) published on 30 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has a hard-won reputation and in my families view quite rightly. The manager has a team she can depend on. My mother was in Millfield for two years after she had been in respite in Millfield the year before after a heart attack. The care home is quiet and sedate, comfortable, very clean
and the food is fresh and plentiful. Family and friends are made welcome and are always offered a cup of tea or coffee with a slice of freshly baked cake. (the catering staff can't half bake). After I asked for mum to be transferred from hospital back to Millfield for her final hours the manager and her team provided care to the highest standard and made a very difficult time a little easier. I would urge prospective residents to give this home a go, you will not be disappointed.

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Review from Hilary W (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 92, moved into Millfield in December 2018 following a serious fall. Initially, we were very concerned about her well being, as she had always lived independently. However, our concerns were unfounded. My mother is very content and although she chooses to spend a lot of time in her room,
sitting at the window, she enjoys going to the dining room for all her meals, meeting up with other residents.
Every member of staff on every level has always been courteous, helpful, caring and kind. She feels very supported and cared for.
When she has required medical attention, it has always been dealt with quickly and efficiently without our need to bring it to attention. All her needs seem to be met and if any concerns arise, we are able to talk to staff for a satisfactory result. As a family, we are delighted with Millfield and can't recommend it highly enough to others.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Millfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Millfield is calculated as follows: ( (463 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 496 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millfield is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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