Millfield

Huddersfield Road, Waterhead, Oldham OL4 3NN
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9.9 120 Reviews
  • Millfield, Oldham
Millfield, located in Oldham and operated by Anchor, is a care home providing residential and dementia care. The home welcomes new residents.

Millfield is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide tailored care for veterans.

They work to create detailed digital care plans to ensure each individual’s health and care needs are met. Care staff received ongoing training to ensure the care provided is tailored to each individual.

Staff are dedicated to high-quality care, which includes a variety of activities and trips for the benefit of residents.

The home works hard to get to know people, build relationships and ensure all aspects of the service are at the highest level.

Food is an important part of life at Millfield, where the kitchen staff provide fresh, nutritious food and cater to residents' tastes and dietary requirements.
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Care Provided by Millfield

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100

Our colleagues at Millfield will be happy to answer any questions you have regarding our fees and what is included.

These prices are only a guideline, please contact Millfield to find out the exact price for your requirements.

Contact Millfield to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Millfield to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Kelly Phillips-Matthews

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1992

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Millfield.

Parking

  • Onsite parking is available, including disabled spaces.

Millfield Reviews (120)

9.9

Millfield has a Review Score of 9.9 (9.927) out of 10, based on 45 reviews in the last 2 years.
Over all time Millfield has 120 reviews.

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Review from C S (Daughter of Resident) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came into Millfield for respite care visits with a view to a permanent move. After just a couple of days, we knew that Mum would be happy here.
From the office staff to the hands on carers, they are all wonderful.
The decoration and furniture looks and feels brand new and the room she has is
lovely.
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Review from David S (Son of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having helped to keep my mum in her own place up to the age of 91, I had come to the reality that she could no longer live independently, so whilst she was in hospital from a fall we looked at care homes. Millfield was soon at the top of our list I had heard it was good and we managed to get my mum
in there. We are so happy she is there it's great, the staff are fantastic the place is lovely. The care is good, the rooms and food are great. Having been worried about this situation for years, now both my mum and me and my partner have embraced the situation. I would not hesitate to recommend Millfield as a place to live for someone's loved one.
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Review from Lois O (Daughter of Resident) published on 30 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like many families before us, we researched various residential care homes in order to find what, we felt, would best suit Mum's needs, as "the best" is what she deserves. My confidence increased each time I spoke with admin because she answered any queries I had in a professional, caring and understanding
manner. I felt like I bombarded her with questions, but nothing was too much trouble. Mum had not settled in the previous care home and "getting this right" was essential.
A few weeks on, we're delighted to report that she has adjusted to her new life at Millfield very well. Well, who wouldn't? She regularly gives positive feedback about "the lovely staff who sort out whatever I ask for, whether it be a cup of tea or the chiropodist, and the food is very good".
Any updates are given and queries responded to as soon as possible. It is a relief to know that Mum's complete care needs are supported by this wonderful team in a lovely environment.
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Review from Timothy K (Friend of Resident) published on 11 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a very difficult decision for Mum to go into a care home which took me and my sister a considerable length of time. In my profession as a community dentist visiting care homes, in my experience, the best are like gold dust ie very difficult to find. Staff and how they interact with their residents
and communicate with the friends and relatives are key. In these difficult times, I have found the staff at Millfield excellent in their care of my mum and keeping me and my sister truly well informed.
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Review from L C (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Millfield continues to provide fantastic care, despite almost daily changes to visiting rules. They have done so much work to facilitate visits as soon as possible.
The staff are kind, friendly, professional and wonderful advocates for the residents. They listen to feedback from families, and their
openness gives relatives ongoing confidence in their care.
Millfield is a real home from home, and my dad continues to be very happy.
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Review from Judith B (Daughter of Resident) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When our mother could no longer be looked after at home due to her increasing care needs, Millfield was recommended to us, and after some further enquiries, we decided to move her into their care. It was a difficult decision but one we have not regretted.
Millfield has a lovely family feel, and the
staff made every effort to get to know Mum and help her settle in. We are really happy with the care that Mum is receiving, which always takes into account her personal likes and dislikes, and also her needs due to Alzheimer's.
As you would expect, visiting has been limited because of Covid, but we still have plenty of opportunity for family input, and we are kept informed of any changes happening at Millfield. We particularly value the regular updates from Mum’s personal keyworkers – all of which keep us in the loop in these tricky times.
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Review from Susan G (Daughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to thank all the staff for your care and your kindness shown to my mother over the past year, which has been such a difficult one for everyone, especially you people on the frontline. Stay safe all of you.
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Review from Jonathan W (Son of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother got to the stage of her life that needed constant care due to her dementia, after reviewing other care homes "Millfield" stands heads head and shoulders above the rest. The staff are well trained and fully understand the care that my mum needs and delivers that professionally. The communications
between Millfield and myself are excellent and always ensure I'm informed of any issues that affect her welfare. Considering the Covid 19 situation the home has handled that admirably, I was able to Facetime mum on a regular basis and that goes a long way from the pains of separation of not seeing her. Most importantly that mum is happy there and is able to socialise and made a few friends.
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Review from Ian C (Son of Resident) published on 1 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Millfield has been an excellent choice for ourselves as a family in providing a caring, safe, friendly and excellently managed home for our father. The people who work there are absolutely wonderful, genuine and always put the residents' well being, quality of life and happiness at the centre of everything
that they do. It is excellent to see a wide range of social activities and opportunities that are provided, offering physical and mental health wellbeing for all those taking part. The standard of food is really good, both in terms of quality and quantity, which is something that our father particularly appreciates, along with the level of comfort and independence provided by his personal living accommodation. Finally, the situation of the home allows for ease of access from many directions, due to its proximity to main roads and motorway networks also for those people who travel to be able to visit, following these COVID restrictions being lifted. A wonderful place, thank you!
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Review from Sheila B (Sister of Resident) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister entered Millfield during lockdown and so has not been allowed visitors since her admission 3 months ago. Despite not being able to visit her, we have every confidence in the care she is being given. We have been sent photos of her various times and kept updated by email. The staff are always
very pleasant and efficient when you ring up. When I speak to my sister on the phone she always sounds very happy and compliments the staff spontaneously and never mentions going home. It is a hard decision placing your relative in a home and her son gave it a lot of heart-searching before making the decision. All the family are delighted she is in Millfield because it provides care in all the aspects you want and mainly because my sister is content and happy and well cared for. Thank you to you all.
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Review from Janette H (Daughter of Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving dad into a care home from his own home couldn't have come at a worse time for us as a family, during the early days of the lockdown. He was hospitalised and sent to a care home from that visit. Things were not going too well in the other care home and we couldn't visit anywhere to check them
out. I remembered visiting Millfield some years ago and liked the ambience and atmosphere at that time and thought it was a place dad would feel comfortable. After a few telephone calls with the Home Administrator, everything was put in place for dad's move. He has been there now just over two months and we are very happy with how things are going. Regular updates via emails and lots of photos posted to their FB page, they even produce a monthly email magazine. Not being able to visit our dad is just awful but we feel confident that any issues and queries we have are answered and dealt with promptly. Well done Millfield staff at this difficult time. Thank you for looking after our dad.
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Review from Christine G (Sister of Resident) published on 18 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother, who has a Parkinsonism, was taken to hospital after collapsing at home. The social worker there suggested he went for respite to Millfield. We couldn't visit beforehand due to the pandemic but read the very glowing reviews of other families.
The whole experience for both my brother and
the family has been so positive. Before he arrived at Millfield we were asked to write about him, his background and his interests so the staff would know something about him. They have all been extremely kind, compassionate, good-humored and very professional. They keep in touch with us all the time, with medical updates and photos of our brother. They also print out photos we send to him. We appreciate this very much as we live a long way from Oldham and are unable to visit at the moment.
My brother is very content. He loves the food, joins in activities and most of all feels safe and secure. Thank you to everyone at Millfield. I can't recommend you enough.
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Review from John S (Son of Resident) published on 7 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After Mum had a fall and broke her hip she ended up in Hospital for an Operation. Mum also suffers from the early stages of Alzheimer's and when the time came for Mum to leave Hospital her Social Worker stated that she must go into Respite Care.
We were given some invaluable advice by the Social Worker
who suggested just turning up on the doorstep to see how different Homes responded. Millfield were ahead by a country mile with their "Yes, of course you can come in and have a look round."
We were given a full tour of the place by a member of staff who was clearly very proud of their environment.
With the progression of Alzheimer's, we had to make the decision to move Mum into the Home permanently and she now seems happier and brighter than she has been for a long time.
The Management and Staff at Millfield really do care in every sense of the word. They have been marvellous in looking after Mum which has given me a great deal of peace of mind. I would highly recommend Millfield.
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Review from Jane H (Daughter of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When our lovely Mum needed a care home, it was a very difficult time for us all. We needn’t have worried, Millfield has been absolutely fantastic and supported our Mum and us as a family during the transition.
They welcomed Mum and our family and her friends, always making us feel welcome when we
visited and always included us as a family in decision making.
During the lockdown, the staff have continued to keep us up to date with regular communication and the care to the residents during this time has been exemplary.
The activities are always of the highest standard, and the food is fantastic with an extensive menu, the rooms are lovely, and cleanliness is to an extremely high standard.
Residents are always treated with respect and their needs constantly reviewed.
I have visited a number of care homes in my capacity as a nurse, and can honestly say, Millfield is up there with the best.
Thank you to one and all. Keep up the good work, thank you.
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Review from Meredith P (Daughter of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank and praise all of the staff at Millfield highly enough. It wasn't easy to convince my Dad to leave his house but the manager and all of the staff went out of their way to make the process as easy and stress-free as possible for both my Dad and I. Nothing was too much trouble, and I was
amazed to see him settle in so quickly. He has regularly commented on how lovely all the staff are, the great foo,d and the options for him to join in activities with others whenever he pleases. It's been great to talk to my Dad on face time and see lots of photos and get regular updates. I had heard good things about Millfield before my Dad moved here, but it has surpassed my expectations in every possible way.
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Review from Sue L (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing permanent care for a family member is never easy, especially during a pandemic. My dad has recently moved into Millfield, which was a difficult decision in the midst of COVID-19 and we wanted to be completely sure his admission would be safe and supportive. From the outset, our experience has
been exceptionally positive. The Deputy Manager replied very quickly to my enquiry. She really understood our anxieties and provided all the information I needed. Because we couldn't visit to view the home, I was given a virtual guided tour by the Manager and the super-friendly team which helped a lot. They took time to assess my dad's needs and his usual routine, likes and dislikes, to make sure he would settle in as quickly as possible. It was obvious we'd been listened to, as he was welcomed with his favourite cuppa and biscuits! Since then, I've had regular contact with updates and photos to reassure me that everything's going well. Definitely a lovely home.
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Review from Janine M (Niece of Resident) published on 16 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is a resident at the moment for respite care, this is the second time she has been at Millfield. I would not want her to go anywhere else. The home is amazing. The staff are smartly dressed, kind, caring, pleasant and professional. The environment is of a very high standard, clean and very well
maintained. They manage to get the balance right between care, respect for residents individual needs, and a home-like feel. The food is homemade, delicious and residents have lots of choice.
I cannot thank everyone enough at Millfield. My father-in-law was also a resident, who sadly passed away. The end of life care was just how you would want it to be. The staff not only looked after my father-in-law but us as a family too. Making us drinks and food, so we didn’t have to leave him. I sincerely recommend this care home.
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Review from Adam H (Son of Resident) published on 13 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Millfield highly enough. My mum has been a resident at Millfield twice in the last 12 months for respite care. Upon leaving after her first stay, she returned to visit the friends she'd made on a weekly basis. 11 months later (after a deterioration in her health), Millfield moved
heaven and earth to accommodate Mum in her hour of need. I've experienced both ends of the care home spectrum and Millfield excels in every conceivable way. The staff are wonderful and will go out of their way to accommodate any request. The residence is clean, modern and fastidiously maintained. There are so many activities and facilities available to the residents and the quality of the meals is superb. As a relative, the piece of mind this provides cannot be overstated.
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Review from Helen H (Daughter of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both mum and dad moved into Millfield five months ago and I am very relieved that they are receiving such a high level of care in lovely surroundings. I live overseas, as do my brother and sister although fortunately I was in the UK when mum and dad moved in and it has been wonderful to see them settle
so well into Millfield. The staff are delightful and we experience a very high level of communication notifying us of any issues or changes in relation to mum and dad.
I am truly impressed with the lovely environment and surrounds and have total peace of mind that whatever happens, mum and dad are receiving the best possible care from an experienced and dedicated team. There is much more stimulation for them with the various activities that take place and mum has the luxury of having her hair done weekly which may sound like a small thing but its actually an important aspect of maintaining her dignity. I can't thank all the wonderful staff enough.
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Review from K K (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mother is excellent. She is quite happy in the care home and enjoys the activities on offer. We as her family are more than happy with her care and feel the staff work very hard to keep her safe and happy.
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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Millfield is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.927 for Millfield is calculated as follows: ( (500 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 534 Ratings = 4.927
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Millfield is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (16)

Meet the Team (0)

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