Millfield

When it came time for our lovely mum to go into care, there was only one place for her to go. Millfield. It came highly recommended but as soon as we stepped through the door we knew this was going to be her (and our) new home. The sights, sounds and smells showed us that this was like none of the other places we had visited. The icing on the cake was being shown around by a lovely lady, who put into practice the ethos we wanted to see that the residents come first. Within the first few minutes of Mum arriving we knew that any apprehensions about her future care were misplaced. Mum and her family were treated like lifelong friends. Mum was part of The Millfield family for four years. She was loved by all the staff and cared for like a queen: as were her family and friends. Before, during and after the pandemic the staff’s professionalism shone: through the worst and best times they stood by us. When Mum died we grieved and felt them grieve too. We have made lifelong memories and friends through Millfield.

When it came to the difficult decision of finding a suitable care home for our stepdad, we could have chosen a care home either in Lancashire or Cheshire or anywhere in between. However, after visiting Millfield, the decision was simple, dad should remain close to his roots. Millfield is small enough to be personal to each individual resident. All areas are light and airy. There is a fabulous social and events co-ordintor. Dad spent 14 months with Millfield. Dad quickly settled in at Millfield. He felt secure, especially during the night, knowing that there would be someone 'popping' in to see he was ok. The 'fun' side of his personality came to the fore, something we had not seen for some time. All the staff at Millfield offered dad the care and support he needed with gentle persuasion, kindness and humour. Thank you Millfield. Be proud of who you are and what you achieve. Hurrah!

Thank you to all the staff for your support to Mum and me through these past few weeks.

My Grandad goes to Millfield for respite care. Every time he arrives it is a warm welcome from the friendly staff. The staff go above and beyond to make sure he settles in quickly and is comfortable for his stay. The home is clean and well kept and my Grandad enjoys his meals. The home is flexible with allowing us to take my Grandad out to his twice-weekly 'Men in Sheds' carpentry workshop, and allowing us to take in our family dogs to see my Grandad - his favourite family members! My Grandad is a home bird and we were worried he would struggle in a home but it has been a success and now he enjoys his regular respite.

We had to choose a home in quite a quick timeframe due to my father's ill health. We were very grateful that Millfield was recommended to us by health care professionals. We cannot praise all of the staff at Millfield highly enough as they helped Mum settle in so well during an extremely stressful and difficult time for us all. Mum is extremely happy and now considers Millfield as her home - we could not ask for anymore. The care and love she has received has been extraordinary, we as a family have confidence and peace of mind that she is receiving the very best of care.

Our mum came into the home in March 2022 at the age of 102, having previously lived independently. She reluctantly accepted her lot as she had become too frail to look after herself and particularly unable to walk unaided. However, after the first few weeks of getting accustomed to her new life, she has herself now taken on a new life and cannot say enough for the high degree of care, support and attention, and yes indeed love she receives. Mum says she wants for nothing and we can say that is definitely the case.

Having done everything possible to keep mum at home with her independence, my two sisters and I finally had to admit that at 95 years old, and following a succession of falls, and failing eyesight, the safest place for mum would be a care home. I visited Millfield and was shown around by the care home administrator who has been there many years, clearly loves her job and was extremely proud of the home and their staff. We chatted to several residents on the way around the home who seemed very content and I got to meet some of the staff too. The care home manager came to visit and assess mum in her own home, she immediately engaged with her, and we spoke at length about what to expect for both mum and us too. Mum moved into Millfield on 1st August and has been looked after to the highest of standards, and treated with so much dignity and respect. Mum is thriving both physically and mentally, and most importantly, she is living again, not just existing with help.

They helped me get rid of the terrible guilt that I think everyone feels when they have to put a loved one into care and helped me to become a daughter again instead of Dad's carer.

My sister entered Millfield in February 2022. Since then I can only say she has received care and consideration of the highest standard. Every member of staff is magnificent. I have no reservations in recommending Millfield to anyone.

As my mother’s primary carer I contacted Millfield to arrange a viewing. I went later the same morning and was blown away by the cleanliness, appearance and transparency. The home administrator showed me around the whole building and I just knew it was perfect for Mum. I was also informed that her room would be decorated before she could move in. My mother has been a resident for four weeks now. This care home is fabulous! On Mum's arrival, she had an issue with her leg which was treated with immediate effect and her continuing care in all aspects is exemplary. All Millfields staff are incredibly kind, helpful and nothing is too much trouble. Mum likens it to a cruise ship! My concerns of whether she’d be happy away from the home she left completely disappeared as soon as she entered. She loves it! Mum is treated with absolute dignity and respect. She’s now a happy member of the Millfield family and as her daughter who visits regularly, I too feel extremely welcome.

Millfield Care Home was a home that I had been aware of for a great many years. When the time came in 2020/21 to make a decision on Mum's future as a direct result of her failing health and independence as a family we jumped at the opportunity to look at the home a little closer. Having been in a great many over the last 30 years +, I have to say I was blown away by what Millfield had to offer Mum. The home was truly immaculate, its furnishings modern, the staff genuinely friendly and welcoming. It was reassuring at that time to be informed that staff were long serving and remained loyal to the home; a rare commodity these days. What struck me most was a sentence used that residents were always respected as family members. A period of time has elapsed since Mum became one of the family at Millfield and I have to say that they have taken Mum's care and wellbeing to the next level. They have been a delight to "work with". I wholeheartedly recommend Millfield care home for your loved ones.

The decoration and furniture looks and feels brand new and the room she has is lovely.

Having helped to keep my mum in her own place up to the age of 91, I had come to the reality that she could no longer live independently, so whilst she was in hospital from a fall we looked at care homes. Millfield was soon at the top of our list I had heard it was good and we managed to get my mum in there. We are so happy she is there it's great, the staff are fantastic the place is lovely. The care is good, the rooms and food are great. Having been worried about this situation for years, now both my mum and me and my partner have embraced the situation. I would not hesitate to recommend Millfield as a place to live for someone's loved one.

Any updates are given and queries responded to as soon as possible. It is a relief to know that Mum's complete care needs are supported by this wonderful team in a lovely environment.

It was a very difficult decision for Mum to go into a care home which took me and my sister a considerable length of time. In my profession as a community dentist visiting care homes, in my experience, the best are like gold dust ie very difficult to find. Staff and how they interact with their residents and communicate with the friends and relatives are key. In these difficult times, I have found the staff at Millfield excellent in their care of my mum and keeping me and my sister truly well informed.

Millfield is a real home from home, and my dad continues to be very happy.

As you would expect, visiting has been limited because of Covid, but we still have plenty of opportunity for family input, and we are kept informed of any changes happening at Millfield. We particularly value the regular updates from Mum’s personal keyworkers – all of which keep us in the loop in these tricky times.

Just wanted to thank all the staff for your care and your kindness shown to my mother over the past year, which has been such a difficult one for everyone, especially you people on the frontline. Stay safe all of you.

My mother got to the stage of her life that needed constant care due to her dementia, after reviewing other care homes "Millfield" stands heads head and shoulders above the rest. The staff are well trained and fully understand the care that my mum needs and delivers that professionally. The communications between Millfield and myself are excellent and always ensure I'm informed of any issues that affect her welfare. Considering the Covid 19 situation the home has handled that admirably, I was able to Facetime mum on a regular basis and that goes a long way from the pains of separation of not seeing her. Most importantly that mum is happy there and is able to socialise and made a few friends.

Millfield has been an excellent choice for ourselves as a family in providing a caring, safe, friendly and excellently managed home for our father. The people who work there are absolutely wonderful, genuine and always put the residents' well being, quality of life and happiness at the centre of everything that they do. It is excellent to see a wide range of social activities and opportunities that are provided, offering physical and mental health wellbeing for all those taking part. The standard of food is really good, both in terms of quality and quantity, which is something that our father particularly appreciates, along with the level of comfort and independence provided by his personal living accommodation. Finally, the situation of the home allows for ease of access from many directions, due to its proximity to main roads and motorway networks also for those people who travel to be able to visit, following these COVID restrictions being lifted. A wonderful place, thank you!