Millfield

Huddersfield Road, Waterhead, Oldham OL4 3NN
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9.9 116 Reviews
  • Millfield, Oldham
Millfield, located in Oldham and operated by Anchor, is a care home providing residential and dementia care. The home welcomes new residents.

Millfield is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide tailored care for veterans.

They work to create detailed digital care plans to ensure each individual’s health and care needs are met. Care staff received ongoing training to ensure the care provided is tailored to each individual.

Staff are dedicated to high-quality care, which includes a variety of activities and trips for the benefit of residents.

The home works hard to get to know people, build relationships and ensure all aspects of the service are at the highest level.

Food is an important part of life at Millfield, where the kitchen staff provide fresh, nutritious food and cater to residents' tastes and dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100

Our colleagues at Millfield will be happy to answer any questions you have regarding our fees and what is included.

These prices are only a guideline, please contact Millfield to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kelly Phillips-Matthews

Local Authority / Social Services

Admission Criteria

  • Please contact Millfield directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1992

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Millfield.

Parking

  • Onsite parking is available, including disabled spaces.

Millfield Reviews (116)

Total of 116, showing 41-60
9.9

Millfield has a Review Score of 9.9 (9.923) out of 10, based on 42 reviews in the last 2 years. Over all time Millfield has 116 reviews.

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Review from A B (Daughter-in-law of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mum-in-law needed respite care as we were going away she had never been in care before as we as a family had always been able to look after her. All staff were fantastic with her in particular three members of staff. The food was delicious (believe me she would have been a harsh critic)
and her comments coming home were “all of the staff were kindness itself “.

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Review from L S (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently discovered that our mum's long-lost cousin was also a resident at Millfield, and the staff arranged a get-together between mum, her cousin, her cousin's daughter and me. I had never met them before, but I had a lovely time getting to know them and Mum, who has dementia, managed to remember
some of their mutual family members. The kitchen staff provided us with a lovely high tea, which was such a thoughtful gesture and beautifully presented. This is yet another example of how helpful and accommodating the staff at Millfield are.

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Review from Owen L (Son of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

15 months on from joining, I am still very happy with the home because Mum continues to feel very happy and loved in her surroundings. It is expensive and inflation has hit us hard this year but the staff are wonderful with Mum - friendly, fun and respectful and they bring out the very best in her in
a way I have not seen in a long time. We are kept updated on home events, personal correspondence from the various government agencies involved and staff are more than happy to let Mum use their mobile phones so we can arrange impromptu video calls together and are happy to pop out and buy Mum some outside items as required. Thank you to all the amazing staff at Millfield - you make such a massive difference to the residents and their relatives.

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Review from Alison W (Daughter of Resident) published on 2 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was at Millfield for 5 years. Although we felt instantly at ease, Mum did not. It took time and patience to coax her, but staff persevered and Mum came to love them, especially her key worker. She also adored the music, as well as chatting with staff about her life.
Things were not always perfect
but we learned how to resolve issues - find the right person to ask.
Difficult times arrived, Mum became frailer and the staff went from caring to amazing: they had to make many judgements about Mum's health. On one occasion, the hospital said there was nothing else to be done but Millfield agreed she could return. Everybody rallied round and when we arrived, staff were helping her to eat and stand up. Determination won through and she had another year of life for us all to enjoy.
After her final illness, staff continued to support us and were there to pay their final respects when the cortege left Millfield.
Our final words - a wonderful staff, an amazing home.

Reply from Alison Corley, Home Manager at Millfield

Thank you for taking the time to review Millfield, your feedback is important to us. We are glad your overall experience was a positive one and that you were happy with the care your mum received during her time with us at Millfield. I will ensure your lovely feedback is passed on to our care team. We are always open to discussing anything further with you if you wish to do so at a mutually convenient time.

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Review from Katrina C (Daughter of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it came time for our lovely mum to go into care, there was only one place for her to go. Millfield. It came highly recommended but as soon as we stepped through the door we knew this was going to be her (and our) new home. The sights, sounds and smells showed us that this was like none of the other
places we had visited. The icing on the cake was being shown around by a lovely lady, who put into practice the ethos we wanted to see that the residents come first. Within the first few minutes of Mum arriving we knew that any apprehensions about her future care were misplaced. Mum and her family were treated like lifelong friends. Mum was part of The Millfield family for four years. She was loved by all the staff and cared for like a queen: as were her family and friends. Before, during and after the pandemic the staff’s professionalism shone: through the worst and best times they stood by us. When Mum died we grieved and felt them grieve too. We have made lifelong memories and friends through Millfield.

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Review from Julie A (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it came to the difficult decision of finding a suitable care home for our stepdad, we could have chosen a care home either in Lancashire or Cheshire or anywhere in between. However, after visiting Millfield, the decision was simple, dad should remain close to his roots. Millfield is small enough
to be personal to each individual resident. All areas are light and airy. There is a fabulous social and events co-ordintor. Dad spent 14 months with Millfield. Dad quickly settled in at Millfield. He felt secure, especially during the night, knowing that there would be someone 'popping' in to see he was ok. The 'fun' side of his personality came to the fore, something we had not seen for some time. All the staff at Millfield offered dad the care and support he needed with gentle persuasion, kindness and humour. Thank you Millfield. Be proud of who you are and what you achieve. Hurrah!

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Review from Jackie H (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved into Millfield. Having struggled with her at home for the past nine months it became apparent that living alone was no longer an option. From the very start when making enquiries, the home administrator was very helpful and empathetic which helped reduce the stress and guilt
which was felt at this difficult time. From the minute we arrived we were made to feel welcome. All the staff have been amazing. Mum has always been a quiet lady and has been encouraged to engage in the many activities they provide which have led to her making new friends. I can now feel at ease knowing she is definitely in the best place being cared for by the most amazing staff.
Thank you to all the staff for your support to Mum and me through these past few weeks.

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Review from Fay T (Granddaughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad goes to Millfield for respite care. Every time he arrives it is a warm welcome from the friendly staff. The staff go above and beyond to make sure he settles in quickly and is comfortable for his stay. The home is clean and well kept and my Grandad enjoys his meals. The home is flexible with
allowing us to take my Grandad out to his twice-weekly 'Men in Sheds' carpentry workshop, and allowing us to take in our family dogs to see my Grandad - his favourite family members! My Grandad is a home bird and we were worried he would struggle in a home but it has been a success and now he enjoys his regular respite.

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Review from Julie M (Daughter of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to choose a home in quite a quick timeframe due to my father's ill health. We were very grateful that Millfield was recommended to us by health care professionals. We cannot praise all of the staff at Millfield highly enough as they helped Mum settle in so well during an extremely stressful and
difficult time for us all. Mum is extremely happy and now considers Millfield as her home - we could not ask for anymore. The care and love she has received has been extraordinary, we as a family have confidence and peace of mind that she is receiving the very best of care.

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Review from Peter H (Son of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came into the home in March 2022 at the age of 102, having previously lived independently. She reluctantly accepted her lot as she had become too frail to look after herself and particularly unable to walk unaided. However, after the first few weeks of getting accustomed to her new life, she
has herself now taken on a new life and cannot say enough for the high degree of care, support and attention, and yes indeed love she receives. Mum says she wants for nothing and we can say that is definitely the case.

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Review from Martha L (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having done everything possible to keep mum at home with her independence, my two sisters and I finally had to admit that at 95 years old, and following a succession of falls, and failing eyesight, the safest place for mum would be a care home. I visited Millfield and was shown around by the care home
administrator who has been there many years, clearly loves her job and was extremely proud of the home and their staff. We chatted to several residents on the way around the home who seemed very content and I got to meet some of the staff too. The care home manager came to visit and assess mum in her own home, she immediately engaged with her, and we spoke at length about what to expect for both mum and us too. Mum moved into Millfield on 1st August and has been looked after to the highest of standards, and treated with so much dignity and respect. Mum is thriving both physically and mentally, and most importantly, she is living again, not just existing with help.

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Review from Gillian H (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old dad has been at Millfield now for 3 years and the care that he has received in that time cannot be put into words. The carers and management have been absolutely brilliant with him from day one. During lockdown, Millfield became my dad's family while we could not visit and for that, I
will be eternally grateful. Dad was classed as end of life following hospital admission and hospital doctors questioned if nursing care would not be more suitable due to his complex needs. Millfield didn’t hesitate for one second to have him back. The staff worked so hard and nursed and cared for him during that awful time. Without them, I know Dad would not be with us today.
On reflection, Millfield have not just provided excellent care for Dad but also immense support for myself and my family as well.
They helped me get rid of the terrible guilt that I think everyone feels when they have to put a loved one into care and helped me to become a daughter again instead of Dad's carer.

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Review from James M (Brother of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister entered Millfield in February 2022. Since then I can only say she has received care and consideration of the highest standard. Every member of staff is magnificent. I have no reservations in recommending Millfield to anyone.

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Review from Sandra C (Daughter of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mother’s primary carer I contacted Millfield to arrange a viewing. I went later the same morning and was blown away by the cleanliness, appearance and transparency. The home administrator showed me around the whole building and I just knew it was perfect for Mum. I was also informed that her room
would be decorated before she could move in. My mother has been a resident for four weeks now. This care home is fabulous! On Mum's arrival, she had an issue with her leg which was treated with immediate effect and her continuing care in all aspects is exemplary. All Millfields staff are incredibly kind, helpful and nothing is too much trouble. Mum likens it to a cruise ship! My concerns of whether she’d be happy away from the home she left completely disappeared as soon as she entered. She loves it! Mum is treated with absolute dignity and respect. She’s now a happy member of the Millfield family and as her daughter who visits regularly, I too feel extremely welcome.

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Review from Leslee T (Daughter of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On the day of Mum's arrival, she was given a warm welcome from all staff and shown to her room where flowers and chocolates, along with a welcome card, awaited her.
Although Mum has only been a resident at Millfield for a few weeks, she has received excellent care from the lovely, very attentive staff.
She is treated with respect and dignity at all times and her independence is encouraged, whilst staff keep a careful eye that she is safe. Mum's room and the facilities are amazing and it is obvious that Millfield take pride in keeping their premises in tip-top condition, immaculately clean and comfortable for their residents. Mum enjoys joining the other residents for activities and meals in the lovely dining room where she says the food is extremely good.
I can honestly say that I am so pleased that I came across Millfield and that they had a vacancy for my mum.
Thank you from myself and Mum for everything you have done for her so far.

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Review from Paul M (Son of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millfield Care Home was a home that I had been aware of for a great many years. When the time came in 2020/21 to make a decision on Mum's future as a direct result of her failing health and independence as a family we jumped at the opportunity to look at the home a little closer. Having been in a great
many over the last 30 years +, I have to say I was blown away by what Millfield had to offer Mum. The home was truly immaculate, its furnishings modern, the staff genuinely friendly and welcoming. It was reassuring at that time to be informed that staff were long serving and remained loyal to the home; a rare commodity these days. What struck me most was a sentence used that residents were always respected as family members. A period of time has elapsed since Mum became one of the family at Millfield and I have to say that they have taken Mum's care and wellbeing to the next level. They have been a delight to "work with". I wholeheartedly recommend Millfield care home for your loved ones.

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Review from C S (Daughter of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Millfield for respite care visits with a view to a permanent move. After just a couple of days, we knew that Mum would be happy here.
From the office staff to the hands on carers, they are all wonderful.
The decoration and furniture looks and feels brand new and the room she has is
lovely.

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Review from David S (Son of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having helped to keep my mum in her own place up to the age of 91, I had come to the reality that she could no longer live independently, so whilst she was in hospital from a fall we looked at care homes. Millfield was soon at the top of our list I had heard it was good and we managed to get my mum
in there. We are so happy she is there it's great, the staff are fantastic the place is lovely. The care is good, the rooms and food are great. Having been worried about this situation for years, now both my mum and me and my partner have embraced the situation. I would not hesitate to recommend Millfield as a place to live for someone's loved one.

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Review from Lois O (Daughter of Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like many families before us, we researched various residential care homes in order to find what, we felt, would best suit Mum's needs, as "the best" is what she deserves. My confidence increased each time I spoke with admin because she answered any queries I had in a professional, caring and understanding
manner. I felt like I bombarded her with questions, but nothing was too much trouble. Mum had not settled in the previous care home and "getting this right" was essential.
A few weeks on, we're delighted to report that she has adjusted to her new life at Millfield very well. Well, who wouldn't? She regularly gives positive feedback about "the lovely staff who sort out whatever I ask for, whether it be a cup of tea or the chiropodist, and the food is very good".
Any updates are given and queries responded to as soon as possible. It is a relief to know that Mum's complete care needs are supported by this wonderful team in a lovely environment.

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Review from Timothy K (Friend of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision for Mum to go into a care home which took me and my sister a considerable length of time. In my profession as a community dentist visiting care homes, in my experience, the best are like gold dust ie very difficult to find. Staff and how they interact with their residents
and communicate with the friends and relatives are key. In these difficult times, I have found the staff at Millfield excellent in their care of my mum and keeping me and my sister truly well informed.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Millfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Millfield is calculated as follows: ( (463 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 496 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millfield is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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