Millfield

My sister entered Millfield during lockdown and so has not been allowed visitors since her admission 3 months ago. Despite not being able to visit her, we have every confidence in the care she is being given. We have been sent photos of her various times and kept updated by email. The staff are always very pleasant and efficient when you ring up. When I speak to my sister on the phone she always sounds very happy and compliments the staff spontaneously and never mentions going home. It is a hard decision placing your relative in a home and her son gave it a lot of heart-searching before making the decision. All the family are delighted she is in Millfield because it provides care in all the aspects you want and mainly because my sister is content and happy and well cared for. Thank you to you all.

Moving dad into a care home from his own home couldn't have come at a worse time for us as a family, during the early days of the lockdown. He was hospitalised and sent to a care home from that visit. Things were not going too well in the other care home and we couldn't visit anywhere to check them out. I remembered visiting Millfield some years ago and liked the ambience and atmosphere at that time and thought it was a place dad would feel comfortable. After a few telephone calls with the Home Administrator, everything was put in place for dad's move. He has been there now just over two months and we are very happy with how things are going. Regular updates via emails and lots of photos posted to their FB page, they even produce a monthly email magazine. Not being able to visit our dad is just awful but we feel confident that any issues and queries we have are answered and dealt with promptly. Well done Millfield staff at this difficult time. Thank you for looking after our dad.

My brother is very content. He loves the food, joins in activities and most of all feels safe and secure. Thank you to everyone at Millfield. I can't recommend you enough.

The Management and Staff at Millfield really do care in every sense of the word. They have been marvellous in looking after Mum which has given me a great deal of peace of mind. I would highly recommend Millfield.

Thank you to one and all. Keep up the good work, thank you.

I cannot thank and praise all of the staff at Millfield highly enough. It wasn't easy to convince my Dad to leave his house but the manager and all of the staff went out of their way to make the process as easy and stress-free as possible for both my Dad and I. Nothing was too much trouble, and I was amazed to see him settle in so quickly. He has regularly commented on how lovely all the staff are, the great foo,d and the options for him to join in activities with others whenever he pleases. It's been great to talk to my Dad on face time and see lots of photos and get regular updates. I had heard good things about Millfield before my Dad moved here, but it has surpassed my expectations in every possible way.

Choosing permanent care for a family member is never easy, especially during a pandemic. My dad has recently moved into Millfield, which was a difficult decision in the midst of COVID-19 and we wanted to be completely sure his admission would be safe and supportive. From the outset, our experience has been exceptionally positive. The Deputy Manager replied very quickly to my enquiry. She really understood our anxieties and provided all the information I needed. Because we couldn't visit to view the home, I was given a virtual guided tour by the Manager and the super-friendly team which helped a lot. They took time to assess my dad's needs and his usual routine, likes and dislikes, to make sure he would settle in as quickly as possible. It was obvious we'd been listened to, as he was welcomed with his favourite cuppa and biscuits! Since then, I've had regular contact with updates and photos to reassure me that everything's going well. Definitely a lovely home.

I cannot thank everyone enough at Millfield. My father-in-law was also a resident, who sadly passed away. The end of life care was just how you would want it to be. The staff not only looked after my father-in-law but us as a family too. Making us drinks and food, so we didn’t have to leave him. I sincerely recommend this care home.

I cannot recommend Millfield highly enough. My mum has been a resident at Millfield twice in the last 12 months for respite care. Upon leaving after her first stay, she returned to visit the friends she'd made on a weekly basis. 11 months later (after a deterioration in her health), Millfield moved heaven and earth to accommodate Mum in her hour of need. I've experienced both ends of the care home spectrum and Millfield excels in every conceivable way. The staff are wonderful and will go out of their way to accommodate any request. The residence is clean, modern and fastidiously maintained. There are so many activities and facilities available to the residents and the quality of the meals is superb. As a relative, the piece of mind this provides cannot be overstated.

I am truly impressed with the lovely environment and surrounds and have total peace of mind that whatever happens, mum and dad are receiving the best possible care from an experienced and dedicated team. There is much more stimulation for them with the various activities that take place and mum has the luxury of having her hair done weekly which may sound like a small thing but its actually an important aspect of maintaining her dignity. I can't thank all the wonderful staff enough.

The care given to my mother is excellent. She is quite happy in the care home and enjoys the activities on offer. We as her family are more than happy with her care and feel the staff work very hard to keep her safe and happy.

I can not recommend Millfield enough. After looking around many care homes for Dad we discovered Millfield and we knew straight away that this would be the perfect one. It’s so clean, the staff are all so lovely and professional and nothing is too much trouble for any of them. We knew that Dad would be well cared for and that’s all we wanted to know that he was in a safe, clean environment. Millfield welcomed my dad straight away like he was one of the family. Everything was done for Dad, he didn’t need to worry about anything, he loved all the staff. My dad was in Millfield just over two years and sadly passed away in there in January 2020, throughout he was treated with dignity. My dad loved the activities/entertainment the home put on and also the outings they took the residents on. The homemade food and cakes Dad loved too, everything is made fresh. We know that Dad's time in there was spent in a loving and caring environment. We couldn’t have asked for anything better for him.

My mother has been in Millfield since 2012 and she had previously lived alone with a lot of help from myself. After a stay in hospital, it was decided that she could no longer live alone and I looked around Millfield and was very impressed with the home. I feel confident that she is well looked after, all the staff work really hard, she enjoys all her meals and she enjoys going on outings arranged by the home. I am so pleased that she got a place at Millfield.

This care home has a hard-won reputation and in my families view quite rightly. The manager has a team she can depend on. My mother was in Millfield for two years after she had been in respite in Millfield the year before after a heart attack. The care home is quiet and sedate, comfortable, very clean and the food is fresh and plentiful. Family and friends are made welcome and are always offered a cup of tea or coffee with a slice of freshly baked cake. (the catering staff can't half bake). After I asked for mum to be transferred from hospital back to Millfield for her final hours the manager and her team provided care to the highest standard and made a very difficult time a little easier. I would urge prospective residents to give this home a go, you will not be disappointed.

When she has required medical attention, it has always been dealt with quickly and efficiently without our need to bring it to attention. All her needs seem to be met and if any concerns arise, we are able to talk to staff for a satisfactory result. As a family, we are delighted with Millfield and can't recommend it highly enough to others.

My husband, who is a retired solicitor, during his time in practice visited many care homes and Millfield is top of the list. We would highly recommend it.

My mother was in for respite. She was looked after very well and when she left she said she would "miss all her friends".

The first time I visited Millfield it was following a recommendation from the friend of a friend. I knew as soon as I entered that I wanted mother to be cared for there. She moved in following a hospital stay in March and has settled well. Her room is lovely and kept immaculate. She has her hair done every Thursday and nails on Wednesday. The activities arrange and visitors for the residents keep them entertained. I am very happy with the home and have nothing but praise for all the staff. I know my mother is very well cared for.

My elderly male friend moved into Millfield early March 2019 having lost his wife in June 2018. He settled in immediately, the staff were so friendly and supportive eager to gain knowledge of his likes and dislikes. I am so confident in his care I do not feel I have to visit every day to ensure he is ok. His personal care is of the highest degree and he is very happy and settled.

His room/bathroom are excellent - I could stay there myself and as for the food - everything cooked fresh daily - he has not stopped eating - in fact I have had lunch there myself.

Well done to all the team!